Pulte Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Pulte Homes.

Read all 912 verified reviews from homeowners that built a new home with Pulte Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Phoenix-Mesa Area

912 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.7

Pulte Homes in Phoenix-Mesa Area

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Customer Reviews

Wonderful and Bryson made the whole experience easy. A lot of thought went into every detail and the whole team was great.

Laura Alexis L.
Verified Homebuyer
October 26, 2026
Queen Creek, AZ

Customer service. The team was amazing and Bryson was there every step of the way. Whenever there was an issue Bryson was quick to respond and solved things in a timely manner. Would highly recommend Bryson and the whole team

Pulte Homes responded:
Thank you for sharing your experience. We’re thrilled to hear Bryson, and the entire team made your homebuying journey such a positive one! It’s wonderful to know Bryson’s responsiveness, attention to detail, and dedication to addressing your concerns helped make the process so smooth. Thank you for your recommendation, and welcome home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Experience Was Perfect

Anonymous
Verified Homebuyer
October 25, 2026
Florence, AZ

From the first I visited Pulte, I knew they were the builder I was going to use. The Sales Team guided me through the process while I sold my house in another state. Making decisions on finishes remotely was scary but everything turned out well. The Construction Manager was attentive and explained everything throughout the building of the house. Would recommend Pulte.

Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive home building experience, especially being from out of the state! It's wonderful to know that our team was helpful throughout the entire process. Congratulations on your new home! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Happy Homeowner

David D.
Verified Homebuyer
October 22, 2026
Apache Junction, AZ

Good experience from start to finish. From sales to bringing me to the finish line. Couldn't be happier.

Pulte Homes responded:
Thank you for sharing your feedback with us. We're delighted to hear that you had a positive experience from start to finish! It's wonderful to know that you are happy with your new home. Wishing you many happy years ahead in your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Tragic

Anonymous
Verified Homebuyer
October 21, 2026
Surprise, AZ

Rushed to close on the house when it was unfinished. Poor workmanship ceiling needed work, cabinet colors wrong, cabinet faces uneven/*****, wall vibration in secondary bedroom, reverse osmosis set with wrong psi , tile flooring uneven, carpet stained.

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you felt rushed to close when your home had incomplete items. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Great service and home quality.

Anonymous
Verified Homebuyer
October 19, 2026
Avondale, AZ

Great service and prompt responses when we had questions concerns.

Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that you are happy with your new home and it's quality! It's wonderful to know that you received positive customer service and quick responses on your questions and concerns. Welcome home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Salesperson was rude, unprofessional and someone I would never work with again. She behaved disrespectfully on multiple occasions.

Anonymous
Verified Homebuyer
October 13, 2026
LITCHFIELD PARK, AZ

Sales experience was determining factor behind my review process and my impression of Pulte. Vivian ***** was salesperson and has ruined Pulte's name for me! I would never work with her and Pulte again!

Pulte Homes responded:
Thank you for bringing this to our attention. We’re truly sorry to hear your experience with your sales representative did not meet your expectations, particularly regarding the professionalism and communication you received. We’ll ensure your feedback is shared with the appropriate team for review. ^KH

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 1

The LVP floor has hills and dips in it

Shawn M.
Verified Homebuyer
October 13, 2026
Surprise, AZ

, but for most of it we were told it's in tolerance. I can go to the model home and it doesn't feel like that. From the pictures we took during the build its obvious no one filled in the chunks missing out of the foundation. The garage floor was epoxied by the builder contractor, but its clear they didn't grind it down first as there are many many dips in the floor which the epoxy shows even more where they are.

Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear about your concerns with the flooring in your new home. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 5

Quality 3

Trustworthiness 3

Responsiveness 2

Overall wonderful and stress-free process.

Anonymous
Verified Homebuyer
October 10, 2026
Buckeye, AZ

Our construction Manager, Art was very communicative, helpful and knowledgable about the entire building process. He answered quesitons immedicately. We were from out of state, and he made sure that we got weekly updates and photos of our house progress.

Pulte Homes responded:
Thank you for sharing your experience with us. We're thrilled to hear that you had a smooth and stress-free experience throughout your process, especially while being out of the state! It's wonderful to know that Art was helpful, responsive to your questions, and kept you informed throughout the process. Congratulations on your new home! ^KH

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Quality

Daniel W.
Verified Homebuyer
September 29, 2026
Apache Junction, AZ

Walt, our construction manager was outstanding. Cindy, our designer helped so much. And I was impressed with the options we could pick. Djakarta in sales was super responsive and helpful. We love our home and think Pulte did a good job.

Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that you had such a positive experience due to our team's efforts! It’s wonderful to know you enjoyed the design options and are happy with your new home. Welcome home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

HOA response slowly, all others are good

Anonymous
Verified Homebuyer
September 18, 2026
Peoria, AZ

My agent submitted my backyard construction application about a month and a half ago and have already provided all of the required documents. However, I still have not received any response or update from the *****. I'm not sure what the relationship is between the ***** and Pulte Homes. If they are completely separate entities, please feel free to disregard this concern. However, if the HOA is managed by or affiliated with the same company, I would greatly appreciate it if you could look into this matter and help follow up on the status of my application. I also understand that the owners ...

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear your overall experience has been a positive one. We’re sorry that you have not received an update regarding your backyard application after providing the requested documentation. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Simple and easy

Anonymous
Verified Homebuyer
September 01, 2026
Peoria, AZ

We enjoyed interacting with everyone throughout the process ... sales manager, construction manager, escrow officers, etc. Everyone was very helpful and courteous.

Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a positive experience and that our team was helpful throughout the process! Welcome home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Problems with Pulte Mortgage and with home quality after purchase

Anonymous
Verified Homebuyer
August 28, 2026
Queen Creek, AZ

I had issues with Pulte's mortgage and almost backed out of the house twice. They ***** about numbers and messed them up 3 times. The loan processor shared financial documents on a group email without permission and sat on the loan for 5 weeks without moving it forward because she forgot. Since buying the home, ive had issues with the AC unit's compressor going bad and electrical work for the oven being bad that should have been addressed before I bought the house. The AC made a loud noise during the walkthrough and I was told it was fine but that was inaccurate. It wasn't inspected. I've ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you encountered during the mortgage process and the concerns that have arisen with your home since moving in. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 2

Trustworthiness 2

Responsiveness 1

Very pleased with our decision to use Pulte. The whole process was extremely smooth and the whole staff did great work for us. I would highly recommend Pulte to anyone.

Mark M.
Verified Homebuyer
August 25, 2026
Maricopa, AZ

Awesome experience

Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you had a smooth and seamless experience with us! It's wonderful to know that our team was helpful throughout your process. We appreciate your kind words and your recommendation! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Worst ever

Harvey B.
Verified Homebuyer
August 25, 2026
Surprise, AZ

Quality of material can be bought at Walmart!!!!

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that you're unhappy with the quality of your home. We'd like to escalate your concerns to our leadership for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 1

Trustworthiness 1

Responsiveness 1

Building Manager great, Maintenance response to issues, not so great

Paul F.
Verified Homebuyer
August 18, 2026
Buckeye, AZ

I have experienced reaching out to the building manager for issues much more responsive then filing a maintenance issue through the portal. The portal does not allow to initiate messages to follow up on cases unless a message has been sent to you. Very basic system, and response has been slow.

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that your building manager has been responsive to your concerns but are sorry to hear about your experience with the portal. If you're still experiencing concerns within your home, we'd appreciate the opportunity to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 2

If you have any issue get it resolved BEFORE closing. It's a nightmare after closing

Jennifer W.
Verified Homebuyer
August 11, 2026
SAN TAN VALLEY, AZ

We have issues outstanding. They were identified with the prior Project Manager in our neighborhood prior to closing. He was going to address them but he left. Now we had to resubmit through the warranty portal and it's been a nightmare. We've been chasing down resolution. I would tell anyone that your customer service after close is horrible. You are already aware of this so nothing new here.

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your ongoing concerns and the difficulty in getting them addressed. We'd like to escalate them to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 1

Responsiveness 1

Great

Anonymous
Verified Homebuyer
August 06, 2026
SAN TAN VALLEY, AZ

Sabrina was awesome from the beginning. She answered all of our questions and helped with anything we needed. Jim was very responsive with any issues that we brought up.

Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive experience while working with Sabrina and Jim! It's great to know that they were responsive to your questions and concerns. Welcome home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Easy process purchasing the new build house through Pulte.

Camerin Dean H.
Verified Homebuyer
August 06, 2026
Goodyear, AZ

I wish I knew beforehand the tile grout was not sealed and that I would have to repaint the house with a gloss. Overall buying experience was good.

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that overall, you had a positive experience! We're sorry to hear about your experience with the grout and paint, we will share your comments with the appropriate team. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Best new home purchase we've had.

Anonymous
Verified Homebuyer
August 05, 2026
Surprise, AZ

Start to finish was great and easy to complete. House is very well built and had a lot of options. Only area that could improve is the underwriting team, they seemed to ask for items that have never come up in previous purchases that we not relevant to home buying. All worked out in the end and would still highly recommend Pulte. Building my manage Joe was amazing.

Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a smooth and seamless experience! However, we're sorry to learn about your experience with our underwriting team and will share your comments with the appropriate team. That said, we're glad to hear it all worked out in the end and you are happy with your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Josh, Cindi and Joe were great to deal with in the building, design and construction of our house. We love our new home Pulte built for us.

Robert G.
Verified Homebuyer
July 29, 2026
Surprise, AZ

Good folks to work with.

Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive experience with our team members! It's wonderful to know that you are loving your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional Service

Valerie L.
Verified Homebuyer
July 22, 2026
Peoria, AZ

We’ve now been in our home for a couple of months, and we continue to be very happy with our experience. The quality of the workmanship and materials has met our expectations, and what has impressed us most is the exceptional service we’ve received from our site construction manager, Cole *****. Even after closing, he has remained available whenever we’ve had questions or needed something addressed. He responds promptly, follows through on every issue, and genuinely cares about making sure we’re satisfied with our home. It’s reassuring to know that his commitment didn’t end when we received ...

Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear you're continuing to enjoy your new home and that the quality of the workmanship has met your expectations! It's wonderful to know Cole's professionalism, responsiveness, and continued support after closing have made such a positive impact. Thank you for your recommendation, and welcome home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful home

Oceola P.
Verified Homebuyer
July 22, 2026
SAN TAN VALLEY, AZ

Pulte is an amazing company to buy a home from. Not only are their homes top notch, the construction manager we had provided a weekly update and fixed everything along the way. These are excellent quality build homes. I also wanted to advise ***** was wonderful to work with during the home buying process. We wouldn't be here if it wasn't for her. She's beyond sweet, extremely communicate and we so greatly appreciated her through this experience. We loved working with our construction manager Jim as well. Thank you Pulte for getting us into our dream home. We always recommend your company and ...

Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear you're enjoying your new home and that the quality of your home and the support you received throughout the process exceeded your expectations! It's wonderful to know our team's communication, dedication, and commitment to providing an exceptional experience made such a lasting impression. We appreciate your kind words and your recommendation, enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Everything was excellent except Pulte Mortgage.

Kenneth S.
Verified Homebuyer
July 22, 2026
Surprise, AZ

When over 50% down payment, accept proof of incoming $$ easier. and do paperwork right away instead of last minute.

Pulte Homes responded:
Thank you for sharing your feedback. We are glad to hear that overall, you had a positive experience! We appreciate your insights and will share them with the appropriate team. ^KH

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

Transformer box and plants issue is still not resolved

Ming Chiu S.
Verified Homebuyer
July 19, 2026
Peoria, AZ

Transformer box and plants issue is still not resolved

Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that you have unaddressed concerns and would like to escalate them to our team for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 3

Quality 4

Trustworthiness 2

Responsiveness 1

***** did it but…

Anonymous
Verified Homebuyer
July 11, 2026
Surprise, AZ

Overall I'm super happy that I went against my gut and purchased my new home. I am absolutely in love with my house but that's after me fixing a lot of things I felt should have been fixed by them and having to have the warranty people out here multiple time to fix things that I could not. The sales person was very responsive to us until we signed papers and put money down and then we seemed to become less important. There were times that I felt like they felt I was being a pain in the a** but when you pay this much money for a house you kind of expect it to be move-in ready. Our construction ...

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you are loving your new home and appreciate your kind words about your sales representative. That said, we’re sorry, to hear that outstanding items and warranty repairs affected your move-in experience, and that you felt communication changed after your purchase. We appreciate your feedback and will share your comments with the appropriate teams. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 4

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