Pulte Homes Reviews in Phoenix Mesa, AZ

We had a very short time frame to find our new home and that came true at Copperleaf with Pulte Homes. While we bought a spec and knew we would not be able to customize completely, because of Pulte's quality and already incredible quality, "out-of-the-box" was 95% of where we wanted to be. We also had a deadline to move and while not promised, our construction manager, salesperson and the Pulte team made it happen. Since moving in, the team has continued to support and respond quickly to any questions or issues (very few) we have had. We highly recommend Pulte Homes and encourage you to check out Copperleaf, there are plenty of opportunities still. ... More

I received good discount and incentives for purchasing this property. I was not going to be in-town for the final closing. Pulte worked with me to provide options.

From start to finish, the process was awesome. Always available to answer any questions or concerns. Most important, excited for you and to walk you thru the process. Just awesome!!

Too many delays. Bad trades and poor workmanship. Too unresponsive and slow in getting issues fixed after move in that should have been taken care of BEFORE move in.

Overall the finished house is well done. The construction manager was very helpful. A lot of work was initially done poorly (i.e. framing), but the construction manager was on top of things and got the issues quickly fixed. Unfortunately there is a significant design issue ... cabinet doors ability to open was not considered in framing design. Over half the cabinet doors will bang into a wall without fully opening. Not enough space was allowed to open fully. The worst is on our french door refrigerator one door can only be opened to just under 90 degrees. Since closing, working with the service department to get the minor things fixed has been challenging. For example, today a person was scheduled to come fix some of the issues. No time was provided. I have been at the house all day waiting. No one showed up. I called to check. Was told person would be here in an hour. That was 3 hours ago. This is our 3rd new Pulte house purchased over the past 40 years. Pulte still provides good value, however, it appears some quality has been sacrificed to keep the price down. ... More

I recently purchased a new build Pulte home. The Beautiful model was an exact exampleof the home I purchased. The quality and workmanship is secondto none. Hassle free, affordable financing by the Pulte financing team made owning a dream a reality.

Our sales lady, Victoria, was awesome. Took 15 1/2 months for completion. That wasn’t good. Once we started working closely with project Mgr., Keith, things started moving. Keith was awesome,

build quality is awful.. did not expect this from pulte..

The quality of workmanship and materials was surprisingly spotty especially at this price level. However, the responsiveness to correct errors has been encouraging and merits a higher rating. Trustworthiness could achieve the highest rating if all issues are satisfactorily resolved.

Everyone was very attentive and worked hard to get the loan. They were a great team great communication

So far so good. Can’t complain.

My family closed on our new home on 3/24. We were forced to close on an incomplete home because we were told that it would be ready, closing was scheduled, therefore we ended our former accommodation. We showed up to the walkthrough a few days prior to closing to find a house that was nowhere near finished. Huge holes in the ceiling, appliances not hooked up, paint not finished, drywall not finished, exterior not finished, carpet not properly installed, GFCI’s not placed correctly, the list goes on and on…. Stuart our incompetent construction manager had every opportunity to communicate, yet there he was, ready to walk a very expensive home with us that looked like a poor incomplete fixer upper. The day of the walkthrough, I stood outside with our newborn twins with tears in my eyes, knowing that if we didn’t close, we would be homeless. Every single dollar we had saved was going towards purchasing this home for our family. What should have been a joyous time for us, was completely robbed. The most frustrating part was that my husband and I had been very active in communicating issues we had seen while our home was being built. Stuart clearly ignored us and spent absolutely no attention to quality or standards on our home. No one should have signed off on this house to any standards. We closed due to having no other housing option and at the risk of losing our 25-thousand-dollar deposit if we backed out. After closing, Stuart was pulled off of our job at my request and Brandon and Nick sat in our kitchen with us and promised all items would be completed to the utmost standard and in a timely manner. Poor Nick got thrown into an absolutely mess left by Stuart. Unfortunately, here we are on 5/10, still living in a construction zone. Priority was not taken. It seems that Pulte would rather send 6 incompetent workers to try and fix something, rather than spending the money to have it done right the first time. We have not been able to unpack. We have not been able to come “home”. We have not been able to take a photo with our babies in front of our home. We have lost endless hours managing workers instead of earning income and spending time with our kids. Precious time and so much of our money has been lost. I am a cancer survivor. Why is this significant? Because I am supposed to control stress in my life. The amount of stress Pulte has caused me, and my family, cannot even be put into words. I have been forced to yell and argue numerous times with grown men, just to get work done to any type of standard. They threatened to paint my home when stucco was not complete! I had to yell and argue, just to have painters pulled until stucco work was done. I have had grown men refuse to take off their work boots, tracking God knows what into my new home for my babies to potentially ingest. I have had their playpen, cribs, clothing, covered in drywall. I have had to risk their health and my own by inhaling paint fumes and dust. The emotional distress Pulte has caused me is plentiful. It is May 10th and my home is still not complete. There are homes closing on my street, homes being worked on by many workers, yet the work needed to be completed on my home is scheduled weeks out. All my family has ever asked for is the home we put our life savings in to be done in the manner promised. I should have never had to be forced into a situation to yell at employees just to get work completed to standard quality. I shouldn’t have had to argue, just to have work done that was promised. But this is what it has come to. Every step towards completion has been difficult. As much as we want to start settling into our home, we will not settle for sloppy work. This is over a million-dollar home, and we expect the quality as we were promised. All outstanding work is currently still being scheduled and unfortunately this whole experience and lack of quality has left us hating our home. I fear the bigger issues that have yet to be uncovered. Only yesterday the electrician discovered that our kitchen pendant box had been covered up with drywall which is why we were only left with 2 instead of the 3 that was in our contract. We also have rattling ducts every time the AC comes on. Every time we try and make progress on unpacking we find more and more problems and issues with our home. A 1 year warranty is not nearly enough for what we have already and have yet to uncover. Attention and quality have clearly not been spent on our home. I fully regret our decision to purchase and close on this home. Pulte doesn’t care nor want to spend money to make things right. Most items are an argument and things only get resolved if I threaten to contact the ROC. They cut corners and cause extreme stress. I will never ever recommend anyone purchases a Pulte home. I feel robbed of so much. ... More

Pulte has been a great experience so far. I was also apprehensive about various builders and the whole ordeal of buying a house. But, right from the start it was an easy experience with Pulte, may be my sales consultant Jeff and Construction Manager Keith made it easy or I was lucky to have them. Both of them went above and beyond answering calls or text out of business hours and keeping me updated on the progress of the build. Understood we ran in to extended times due to materials arriving late due to COVID supply chain issue etc. I was surprised to see how easy it is If you are prepared with few things like Loan Pre-approval, your own docs ready it is not a big deal to buy a house as I thought. Please go ahead with Pulte as they were highly responsive and all the way through the ownership after I move as well. So far they've been wonderful ! ... More

John was great. Wished he had a little more information to share when I had questions. Wished the builder would anticipate what buyers would want and do it rather it was requested or not. For example, prepare for a sink in the laundry room although it may not be requested. You are putting in plumbing regardless. For the stove, put gas if it is available although you as the builder put in electric. Buyer may come later and want to do gas. Just saying. You put in wiring for ceiling fans it is the same same if you ask me. Just saying.

This is our second Pulte home. Overall it was a good experience, but there are a lot of small things that need to be corrected.

Surround sound ceiling speakers were poorly installed. Front left speaker is out alignment. Also the grills are not flushed against the ceiling (6 to 8" towards the wall while others are 2 feet off the wall) Have not completed moved in yet so there may be other issues at some point

Except for the price and the 4 month delay, happy with overall purchase

5 stars. very happy with the home

I have lived here for a month, the quality of the house is very good, and the staff responded in a timely manner. It is my ideal home!

Pulte has been a great experience to purchase from. As a first time buyer the process was simple and well explained. The quality of the home is great and energy efficient.

Where as we love our new home layout, we are very disappointed with the process and quality of materials. The standard finishes are embarrassingly cheap. When you walk through the models you are tempted to mimic what you see but doing so will cost you many 10’s of thousands more. The sales and construction crew made many promises they were not able to deliver and left a terrible taste in my mouth.

Nick has been very responsive and great to work with. Melinda did a super job on the sales side of things. We are very happy with the home and community.

Overall good Mortgage rates higher than market rate

Two months after buying the house and moving in, we do not have keys to the mailbox. After asking the sales office multiple times we have just been passed around and no one is able to get the keys made for us. Otherwise great house.

I can't stress enough, do not buy from pulte!! Even if you have given them a deposit, let them keep it and run!!! You can never say I didn't warn you! All the bad reviews are 100 percent true!