Pulte Homes Reviews in Phoenix Mesa, AZ

Where as we love our new home layout, we are very disappointed with the process and quality of materials. The standard finishes are embarrassingly cheap. When you walk through the models you are tempted to mimic what you see but doing so will cost you many 10’s of thousands more. The sales and construction crew made many promises they were not able to deliver and left a terrible taste in my mouth.

Nick has been very responsive and great to work with. Melinda did a super job on the sales side of things. We are very happy with the home and community.

Overall good Mortgage rates higher than market rate

Two months after buying the house and moving in, we do not have keys to the mailbox. After asking the sales office multiple times we have just been passed around and no one is able to get the keys made for us. Otherwise great house.

I can't stress enough, do not buy from pulte!! Even if you have given them a deposit, let them keep it and run!!! You can never say I didn't warn you! All the bad reviews are 100 percent true!

My salesman Josh and construction manager were very helpful. My loan rep Justice was a poor communicator and hard to contact. After closing on property my warranty person Brock Has been slow or unable to resolve issues. Luckily I took pictures of defects the day I received my keys. Pulte in the past has been a builder I’m proud to recommend. Also Pulte was working with Shasta pool so construction would go smooth but that failed also

Pulte needs to step up their game for quality control on the use of their sub-contractors. It seemed at the tail end of the build they incurred all kinds of inferior quality workmanship and follow-up. Very disappointed. They did their best to fix the issues, but it was a head ache getting there.

We were forced to close before the property had all the final touches competed and it has been a mess trying to get the builder to hold their contractors accountable for the terrible work. The house still has not been completed.

First of all, thank you so much for Salesperson Josh, he is really helpful and make you understand end to end process. Because of him I want to give 5 stars but after I move in couple of issues noticed. Especially electricity, it continuously trips power, and I was stayed 10 days without electricity in Master bedroom. Still issue exist but no one cares after reported issue.

Right from sales team to construction team everyone was super helpful . It really makes my life easy and simple. I would like to specially acknowledge Eric , Brian & Matt for their support & help so far .

Pulte asked me many times throughout the building process if I thought I was getting a quality home. I would tell them that I can’t possibly know that yet. Now that I’ve moved in; yeah, if this is Pulte quality, cosmetically it’s pretty awful. Can’t say too much about the functionality of everything as I’ve only lived here a month, but the price of the home is not consistent with the quality. It’s disappointing finding new issues on a daily basis.

Cheap material the warranty comes with the home is a joke no body cares after the closing contact the manger warranty and the agent department no body responds when they answer the phone they know what is going on they put the owner on hold I have an issue with the upstairs bedroom above the garage due to wrong installation the temperature is very low and the floor is vibrating when I open the garage door I have been saying and calling about that nobody cares neither response to my emails

There is way too much to share, but the bottom line is that the sales process went well, but not the finishing the construction's final touches. The last finishing touches, such as fixing things that are not done right or incomplete has been a frustrating slow process. Ranging from bad solutions to no (or slow) response. Even 60 days after closing we are still chasing resolution. This is true for us and other homeowners on our new street. Pulte's operations can't seem to get the 'last mile' of the journey completed. Very disappointing.

Joey helped us a lot and it was a smooth process.

The PM in charge of my house construction was great. He was always keeping me informed, on schedule, and when an issue happened, he has been always taking care of it, immediately. The only thing I miss is the option of being able to make changes to the house, like the flooring, along the way.

Great experience. Enjoying our new home.

As a first time buyer, I had a very positive experience. Kyle kept me up to date with the progress of the construction. During my walkthrough, he was very professional. He was a pleasure to work with during this process. Kyle was thorough during the walkthrough as he pointed out details and pending issues with the build while assuring me that he would personally see that each issue that needed to be complete or corrected. As the closing date was approaching, he organized all the trades involved and made sure to resolve all pending items on the build. Kyle was true to his word and I felt like I was heard, treated with respect and he made extra efforts to make sure that I would be satisfied when handing over the keys to the house. I feel very blessed to have Kyle as my superintendent! Pulte is very fortunate to have Kyle on their build team! ... More

The house is beautiful inside and out with amazing Mountain Views and spectacular sunsets. Our construction manager and sales consultant were absolutely great to work with!! We are very happy and looking forward to building memories at Copperleaf!!!

Very pleasant experience. Very nice and helpful staff.

Quality is good. Good team .

Hi, I already completed the survey for our actual home. I think we were a different model then what's listed in this survey. I completed it and then a month later this came and hasn't stopped notifications to complete it. We are still waiting for some items and overall things are fine. Please don't send any more surveys.

Really need to work on what trades you hire for your builds…we’ve had big delays from them or no response at all.. Andy has been great and the only thing trying to hold it together. He’s really the only reason for this high of a rating. Started paying for a home that still has issues.

Some of the paint work outside of the home requires touch ups. The front yard rock is patchy and sparse.

I had a very good experience thru out the process with a lot of communication. That all ended when I closed. Since then, everyone has disappeared and there is no response to cleaning up the left-over issues. Also had a contractor do some work in my house and damaged my three-week-old refrigerator and again no response. If it wasn't for no customer service after the sale, I would have said Pulte was a good builder.

Attention to detail was lacking in a number of areas. Expected a better ‘initial’ condition of the house. Things took longer than expected to resolve.