Pulte Homes Reviews in Phoenix Mesa, AZ

Everything was great until we filled out our 5 star reviews that they all begged for. After that, everything takes a turn because nobody cares anymore. They got their good review and now it doesn’t matter - maybe a public review will spark some initiative. We moved into our new home 12/08 and discovered a leaking valve on a toilet 12/21. Construction manager wanted to fix it but because of “liability” gets told he isn’t allowed, and we need to contact customer service. We have been contacting customer service off and on with empty promises and zero follow through since then. The plumber called once and rudely says, “I’ll be there in 30 minutes” when neither of us are home and we were not given ANY heads up to expect him. Now they tell me they have no appointments until the 10th. So, they want me to deal with an unusable bathroom for 3 weeks?!!! Beyond that, Morgan at “customer service” is one of the rudest, worst customer experience reps I’ve ever talked to. I would fire my employees if they ever spoke to one of my clients the way she spoke to me. No empathy, no sincerity and just a deal with it attitude. Great neighborhood, beautiful home, HORRIBLE CUSTOMER SUPPORT AFTER. Buyer beware. PART TWO: 1/16/2023 we find water pouring out of our master window, down the wall and onto the baseboard and carpet. We call the emergency number like we were told to if anything like this happens.. Emergency line tells us its MLK day and everyone is off, somewhat understandable. Tells me that they will send the info to the manager and have someone reach out the next morning right away (they said manager was Ariel) By 10am we still hadn't heard from ANYONE so we made another call. We were told that a manager needed to review, and they would pass the info on. We waited 2.5 hours for a call back and received nothing as usual. Called and spoke to Elizabeth at customer service, she is beyond rude and does nothing to even try and help. She told us someone was already working the file and she had to refer us to them and she would have them call us. We asked for their number and she told us, "I don't have it, they work in the field." Then she continued to tell us this person would call us within 24-48 hours to check our leaking roof. 1 to 2 days just to have a customer service "manager" come out to look at our issue? This is an absolute joke. ... More

Both sales and construction were very helpful and responsive . House has great features except the faucets of bath sinks had issue of splashing that was not resolved despite complains. I hope customer service will take care of it. I loved the design of all Pulte Homes. This is my third Pulte house purchase.

All in all this experience I was looking forward to share from start to finish with my family. It was great and although very stressful at times I do have to say that this is a quality home. However my finally walk through we outlined a few things of which never got closure too yet and hope that they do. For instance the cabinets, contractor tried to fix a door hinge with a sliver of wood and it is causing more damage, same contractor and fridge still doesn’t fit due to adjacent wall not plumb, I advised no more bandaids. No shower curtain rod for one bathroom. Fridge cabinet area off cannot fit fridge in. Bathroom area missing shower curtain Rod in one Kitchen cabinet hinge that was loose never fixed and has now come off, we cannot open in the event that it will cause further harm. Light switch in owners closet was marked for repair, have to press it hard for it to turn on. Bathroom door closer to road is still not closing right as it is rubbing Halo paint in bedrooms The outside wave trim in one long section is different than the entire home. As you can see, many items and we get that our construction mgr is busy. ... More

First of all, my experience with Hector, the construction manager was GREAT! He exemplifies the outstanding customer service and responsiveness of a true professional. My experience went downhill from there. There were (and still are) a dozen items on the punch list that have not been addressed by the customer service team. Quite frankly, the attitude of these customer service facing individuals is very apathetic. They clearly don't care about customer satisfaction. I was told four contractors were scheduled to perform the corrective actions for my punch list. On the scheduled day of repairs, not one of them showed up. I called the customer service person that scheduled the appointments, and he had no idea they hadn't shown up or why not. (A professional customer service person would have confirmed the schedule with the contractors prior to the scheduled date). In speaking with my Pulte neighbors, I'm hearing similar frustrations and complaints. Bottom line is my wife and I like the house and hope Pulte leadership is aware of these types of concerns and takes appropriate action to demonstrate their desire to be a well respected home builder. I'd be happy to share my experience with them directly if they really care. ... More

The whole process was seamless. Everything was explained to me along the way. I highly recommend buying homes with Pulte.

I’m so pleased with tha handling of my new home! Jenny and Tony and their crew were very professional and always got back to me if I had any questions for them right away. Overall experience was fabulous. Thank you Barb A

Tim and Victoria super helpful and Jim supervisor is great

The sales process was very easy.

Very knowledgeable and great service.

Love my home and thankful to have it but the experience with pulte has been poor. The house took way longer to build than initially expected and communication on realistic timelines were poor. Now that we are moved in, I can not get anyone from pulte to get back to me on work orders. I moved into my house on November 7th and 2 months later I have a window that still needs to be replaced, a cabinet shelf that is still missing and nobody seems to know when it will arrive, and a cabinet door that needs replaced - once again no idea when it will arrive. There's nails all over my roof and every time it rains I have to make sure I sweep the driveway before pulling in or out of the garage. The workmanship on my cabinets is TERRIBLE. Tons of flaws and scratches and issues with the cabinets that I paid a premium price for to get white - HUGE disappointment. When I submitted work orders on the pulte website I got an email back saying I should hear from someone in 24-48 hours. I had to call after 3 weeks without a response and then wait on hold for 1 hour to be told the repair portal was down and I was supposed to email my issues to this specific email. Well I did that over a week ago and pulte still hasn't even been in contact with me. Overall my house is very nice, but it appears that once pulte gets your money they don't care about anything else from that point on. I personally wouldn't buy another pulte home or recommend to friends or family. ... More

November of 2021 my wife and I visited Surprise, AZ with the possibility of purchasing a house. We read on the internet about Pulte homes for sale. When we lived in California there was a Pulte development next to our neighborhood and we went to see what the homes had to offer. The homes we saw were appealing on the outside and offered many features in the inside that made the house worth buying. When we decided to leave California for Arizona and we saw the Pulte homes for sale we made the decision to look at them again. We made an appointment with Courtney just before Thanksgiving and visited a couple of model homes and fell in love with the Prado. It offered allot of space, vaulted ceilings, covered patio, and many other extras that made the home very desirable. A day later after meeting with Courtney we put earnest money down for the process to begin. Almost to the day our home was completed in November of 2022. Courtney was very consistent with keeping us informed of what was happening with the home during the building process. The construction manager (Tony) contacted us after a couple of months after we purchased the home and contacted us almost every week to keep us up to date on the building process. Two months before we moved in we got another construction manager (Jennifer) as Tony transitioned to another city in Arizona. Jennifer and Tony were excellent during the building process and always communicated with us what was happening and what was going to occur next. My wife and I are happy with our Pulte home and moved in just after Thanksgiving and Christmas. There have been only a few cosmetic flaws that have been fixed by Pulte in a timely fashion. We are fortunate to have a great team of Pulte employees. Courtney, Tony, and Jennifer are professional people who treated us like they were building their own home and made our experience very satisfying. ... More

Nice home - but amazing how many things we thought should be standard (our Florida buying experience) were upgrades with Pulte. Because of this, we were not able to get the quality of house we previously constructed three years ago in Florida.

Not sure where to begin but the whole experience was very disappointing to say the least. This was our first time buying a home and we expected much more, especially for the cost of the home. From the very beginning communication was poor. We weren't informed that our home would be built in a different direction which may seem minimal, but makes a world of difference when the sun shines into the home. We weren't told until 2 months after we signed that the 2 foot extension we wanted was not possible for the lot we chose. By then they decided to open up all the other lots to be filled (which they also said they weren't going to do, possibly only 3 more each month). Because of this the other lots we would have liked were already taken so we were forced into losing the extension on the home. We were informed near the end the original microwave and oven would no longer be available and they were replaced with lower level and not as nice looking appliances that show fingerprints all over them. We were told there were two options for landscaping but highly urged and pushed to choose one over the other because Pulte was fighting with the other. Unfortunately the one they had us choose is terrible. Ugly ridiculously placed plants which were half dead from the start and terrible leveling on the yard. The main issues we had and continue to have is the fact that the home was and still is unfinished two months after close. We are missing mirrors, shelves, have poor drywall throughout the entire home, a cracked window, cracked pavers, an attic door that doesn't seal shut, stained doors, chipped/banged up door frames, red stains on our garage floor, poorly installed baseboards, light switches that don't work with gaps, chipped and stained floors, missing pieces of our bathrooms sinks, missing keys for our indoor doors, etc. We continued to reach out to have these things finished and nothing has been resolved. We have had a few people come out to "inspect" but not complete anything. The only true things that have been done is someone came out to fix our countertop and someone else fixed a poorly installed door that wouldn't lock. However, he chipped our floor and scratched up our wall while doing so. All of the trades that come in, bash management, explain they weren't informed or made aware of things, blame other trades for the mistakes, and then they themselves are sloppy and ruin the next person's work. The time of close we were pushed into closing and lied to about having these things finished by close. Only some items were completed on the list we had at that time which included a bowing wall, missing door stops, missing toilets, missing hardware, etc. Things that surely no one would close a home without although you'd think I'd have shelves and mirrors by now too. I honestly don't know how the construction manager could sign off on the work his employees did, it is so sloppy and terribly done. For almost paying a million dollars for this home I expected it to be finished and clean. This home was FILTHY when we moved in. They stated a cleaning crew came in but I have no idea what they cleaned. The home even smelt. It didn't have a new home smell I expected. Our child's bathtub had stains I am still struggling to get out. It looked as though someone had partied in the home the night before and vomited in the tub. We noticed it was filled with disgusting substances during the build and notified the manager who told us it would be cleaned multiple times before move in. However that image is burned in my brain and I know that is why the tub is stained/ruined. Throughout the entire build we had little to no contact. We were not updated and walked through like Pulte promotes on it's website. We would find empty sangria bottles on the site. Trash everywhere. It was disgusting. Even now living in the home, the workers leave broken glass, wood pieces, trash, etc. in our front yard and in the streets while working on other homes. They have no respect for the area or customers. They also park in front of our homes and demand we have guests move yet they block us in. We never had an official walk through in which we were handed the keys properly. My husband was asked to come down and check out some things and instead was sneakily handed keys and then told to come back later if he wanted since the cleaners still had to clean and the manager wanted to fix a few things. All of that should have been done before hand. We should have never closed. For that, we are responsible as we should have never closed with it being in the condition it was. I had high hopes that it would be finished as promised and had more faith in Pulte that they wouldn't treat their customers with such disregard that they have. Even when we did our walk through to mark things with blue tape, we were discouraged from marking certain things and I was told I shouldn't mark anything that I couldn't see from 5 feet away. Laughable since there was several bowing walls at this time. I could continue to go on but I don't have the time. ... More

I’m extremely happy with Jeff and Jim. They are knowledgeable and spot on with anything needed. Great attitudes and very helpful.

The home turned out pretty good. There are still issues that I am waiting for a response from Pulte to take care of.

We were told 8-10 months build time. It took 12 months. The workmanship on the house is subpar! We have sent emails to Pulte warranty department for two separate water leak issues days ago, and we have yet to hear back from them. We would not buy another Pulte home!

The house was good overall. Hardware are not that great since they are install by third party. Door handles are super loose, cabinet paint has some flaws where part of the cabinet didn't have paint. Also kitchen island was installed out of line where it is not perpendicular with the house or the tile. Some of the soft close function feel off when some door has good resistance to closing force when other doesn't have any.

It's a well built home, and the on site construction managers are very responsive

I don’t like Service for after Closing

Everyone was super helpful and responsive to my concerns. I couldn’t be more pleased!

We love our home but make sure to keep in contact with your Project Manager

This was our first new build. We were thrilled with what Pulte offered and promised. Throughout the building process we experienced a lot of headaches which were caused by lack of communication and under delivered expectations. Maybe it was the lack of supply and/or skill labor, but the communication definitely could have been better to eliminate misunderstandings. As home buyers we trust the professionals’ input and communication to help us understand what’s next. Through this experience we felt confused and desperate to figure it out. It’s unfortunate that we had this experience because Pulte was highly recommended to us. We definitely had too many negatives. Overall, we can not recommend anyone to go through the same process as we did. ... More

I have been waiting 7 weeks for repairs to be completed. Broken cabinets were installed. Sloppy paint work. Drywallers dry walled over 2 WAP outlets, 1 electrical outlet, 1 surround sound outlet and a kitchen recessed light. The doorbell stucco looks bad, because it was broken to find the doorbell. The repair work is sloppy and obvious. The house was full of sawdust, and not clean. The tile was dirty. Grout is breaking on edges. A private inspection revealed we have loose parts on the roof and extra tiles just left behind on the roof. That’s a safety issue. The insulation was substituted with fiberglass. We were told it would be cellulose. Your website mentions cellulose insulation. The insulation was completed in August or September, but we were notified after signing. We were packed and on our way when I received the email. One reason we bought this house is for the borate cellulose insulation. We want pulte to replace the insulation. Pulte didn’t notify us to give us an option to not sign the closing papers. We signed with the information that borate insulation would be installed. Also, why are they repairing broken cabinets on a new house? It’s new! We paid almost 100k over the price of the house down the street. The house next door was reduced by 100k. Pulte told us they were helping us by reducing the price to 739. Other same model homes have more upgrades, and are 645k, 713k, 709k, 724k, We were going to lose our deposit if we didn’t pay 739k. Our shaker cabinets do not have pulls. We have to kneel down to open lower cabinets, so we can open upper drawers. Really? Pulte couldn’t add cabinet pulls? Posted as anonymous, but this is from an October 2022 Northpointe buyer. Positives: I love the floor plan. The neighbors are nice. The warranty team has stepped in to help. It’s a quiet neighborhood. ... More

This is a well built home. The design is to our liking and met what we were looking for in a home. This was a long journey but worth the wait ! Everyone was great throughout this process !

PUlte is an amazing builder. Working with Melinda was a pleasure and shes quite knowledgeable. Also, working with Jake was amazing and he really did make the process so easy. Pulte makes amazing homes and being the first one to close in my neighborhood was nothing but a simple pleasure