Pulte Homes Reviews in Phoenix Mesa, AZ

Overall, happy with the experience. Attention to detail probably could have been a little better. Doing the final walk only one week before closing didn't seem like enough time for the trades to correct everything. I could have pointed out several things 3 or 4 weeks before closing which would have given the trades more time to respond. Again, over all very happy with the process, would just suggest involving the buyers a little sooner in the process could have given the trades more time to complete the items before closing. One last thing, Duke was terrific to deal with!! He is a keeper!

We looked at another builder first. However our customer experience with that builder wasn’t good. We heard good things about Pulte which is what made us turn to Pulte. Pulte didn’t disappoint. The buying experience was quick and easy. Each step in the buying process was guided by a group of professionals that were so helpful and responsive to any question we had. They seemed happy to do business with us. The quality of service was exceptional and we got a lovely home.

Good experience! Professional support and people!

From searching and getting to know the neighborhood, throughout the build, and continued contact to ensure we are satisfied. Sometimes the little things create a sense of pride that Pulte has in their homes/neighborhoods and since moving in it has been nice to see Pulte ensures the neighborhood, with lots of construction, is kept clean for those moved in. The home is awesome, great quality. Pulte has been a reliable partner.

I am a buyer, so naturally I hope the price is as cheap as possible

My wife and I have had nothing but good things to say about our home building experience. We would definitely recommend it to anyone.

I was very pleased with the purchase procedures and pricing on the home. Sales agent was excellent to work with. We are very pleased with the house. There are a few cosmetic issues that need attention and we are awaiting completion. Our construction manager was nice enough and ok to work with but communication was a little spotty. He was ill during that time period which may have led to that. He did spend a lot of time at the closing walkthrough which we appreciated. There is a one year warranty so we can review again after that to see if service is handled. I did notice an empty beer can in the attic recently so was surprised at that. Fo not believe subcontractors should be drinking on the site ... More

Great customer service and staff. Cleanliness of house once I closed and moved in could have been better. House looks great! I love the house. Some corners were cut with small things like grout, drywall, and paint. Wish more things like light fixtures, backsplash, and fridge were offered/provided for price of house.

Mike is outstanding!!! wonderful service....he really responds and handles the situation quick Sophia...very helpful and a wealth of helpful info Amanda and Rob were amazing also Also Judi at closing

There are many aspects about the purchase of our new Pulte home that are above and beyond the norm. During the sales process and closing they work to make it a good experience, well above the norm. They work to provide a good product in the home they deliver to you that is above average. Average is not outstanding, so above average is better yet still not outstanding, Perhaps outstanding should not be an expected from a production builder. One has to wonder if the cost of the home was $2,000 more could Outstanding be possible?

Overall it was great experience. Everyone in Pulte from sales , construction manager, mortgage etc was very helpful. However I could see some minor issues in new built and customer service is also slow to respond.

The house is beautiful inside and out with amazing Mountain Views and spectacular sunsets. Our construction manager and sales consultant were absolutely great to work with!! We are very happy and looking forward to building memories at Copperleaf!!!

Both sales and construction were very helpful and responsive . House has great features except the faucets of bath sinks had issue of splashing that was not resolved despite complains. I hope customer service will take care of it. I loved the design of all Pulte Homes. This is my third Pulte house purchase.

We would like to thank Enrique & Lane! They were very accommodating and responsive to all our inquiries and requests. Pulte is a great builder. We just had some issues with the Warranty Dept and Mortgage Dept. We hope they could improve their work so as to maintain the good reputation of Pulte itself. One of the problems we had on the final walk through of the house was the flooring on the front porch was made of gravels. It was unexpected and it looked so incomplete. This was not presented on the model house, and no one even mentioned that it was an upgrade. Secondly, the location of the gate at one side of the house and the wall on the other was installed all the way at the back of the house. These should at least be part of the standard features for safety reasons. ... More

These are very well made homes. I’ve been impressed with the quality of the build, from slab to roofing. Correcting any issues I had were addressed immediately. I highly recommend this builder. Great integrity!

Pulte did really well in giving us update on our house construction, there's a little bit delay on the construction as planned but it's understandable since materials and labor are short at this time.

This home buying experience was worth the wait. Art walked us through the entire building process and kept us well informed by sending us weekly updates and pictures. It’s like watching our precious baby grow. Every questions we had was answered and thoroughly explained. We felt at ease with the quality of the building materials because Art made sure quality assurance inspection was conducted after each phase. We love the fact that we were invited to inspect the quality ourselves prior to the builders sealing the walls with drywalls and stucco. Overall, the entire process was an excellent experience and we will never forget. ... More

The building process was longer than usual, but the people worked around the issues with good solutions

Very easy to work with from the purchase, design, construction and closing. I'm also finding the home is very energy efficient compared to my previous home. The also delivered on schedule despite all of the delays caused by the pandemic.

Whole process was great. Once construction started, communication was great and house was completed in time frame expected.

We financed through Pulte and it was one of the easiest loan processes we have ever had (this is our 3rd home). They were very communicative, easy to work with, and clearly valued our business.

The build was on time and complete. Quality of workmanship was not perfect as revealed by my independent inspector. If the original workmen took as much pride in their work as the repair teams did, we would not have had to deal with so many repairs. But my home will be perfect in another few days. Thank you to my field manager for his follow-up and attention to detail.

All the Pulte people I worked with were very helpful throughout the process. The homes are some of the best designed and well thought out of all the builders you can choose from in the Phoenix area.

The sale person was the most professional and helpful person to start off the experience of buying our first new ground up home. along the way from superintendent to closing, all the people involved were excellent to work with. Questions were answered immediately and professionally. great company do do business with.

Pulte has a member of their team to walk you through every step of the process.