Pulte Homes Reviews in Phoenix Mesa, AZ

When you bring up issues right after closing such as cracked tile, door has hole in it, which takes over 2 weeks to be painted so far and not installed, a month out at this point to get stucco hole fixed, if they show up! Just horrible on issues and they just do not care after you are handed the keys. No communication with you, if there is no one is on the same page.

Buying process was rushed and prevented time to research to avoid surprises, such as the terraced streets with open view fence in the back so that people can see into your yard. We found out you cannot plant anything to effectively block the neighbors from seeing in and that was not disclosed either. Exterior choice is very limited and too many houses look the same. HOA doesn't let you change enough. Also reported some issues that need fixed to the number they gave us and nobody has followed through with even a phone call or email. Our home itself is beautiful inside but the neighbors being able to gawk into the backyard and even see into the house ruins our new house joy. We regret this purchase. ... More

This is my third Pulte Home and I the first I was able to choose my options and upgrades on so I thought it would be fun and exciting. Out first Pulte was a quality build and one previous buyers didn’t qualify for so we got a great bargain. The second was a no frills spec home and had a few issues, but Pulte took care of them. This home, the last Pulte I will ever buy, was a nightmare. The quality of materials and workmanship Is horrible and most issues were concealed by each next phase of construction rather than corrected. The trades never cleaned up, leaving rotting food and wrappers and even beer bottles on site daily. Pulte management admits to being held hostage by the trades and said if they complain about the work, the crews just won’t show up. The home was delivered 4 months late and filthy. After 2 days of cleaning, we replaced broken trim, fixed the texture and caulking issues and repainted with quality paint then moved in 13 months after signing our purchase agreement. The only pleasant part of buying this home was the Design Center. Gina was very knowledgeable and helpful and the options were plentiful. ... More

My overall experience with Pulte has been fair not great. I'll start with the positives then go into the negatives. The staff at Pulte Mortgage do a great job of staying on top of the home buying process. I've been in my new home a little over two months and it's starting to feel like home after living in hotels and an apartment for almost a year. They build a solid house but the overall workmanship toward the end was a rush job to get the house closed. John, my construction manager is the contact person for the company and he does an excellent job of trying to make the customer happy but he is only one person. The thing that leaves the biggest pit in my stomach is the kitchen upgrade. Right before closing; in fact days before closing I found out I would have mismatched appliances. Most women, the kitchen is their space. Although, I'm no Martha Stewart as far as cooking however I paid for an updated kitchen. This is a supply chain issue, however Pulte knew for months about this issue and didn't inform me. Having mismatched appliances in a kitchen may be cool for some else but not my style. It is equivalent to having different tires on a Lexus. You have tires but some thing doesn't look or feel the same. I would have been willing to purchase my own oven and microwave to have matching appliances. Just a thought for future purchasers. ... More

The builder was fine. The supply issues and finishing work of the contractors were very disappointing. Still trying to get things finished that were identified prior to closing

Great home at a great price. Builders are fantastic

It is very difficult these days to judge a homebuilder due to material and labor shortages. The build took close to a month longer than anticipated which caused it's own issues. The labor issue and building materials were a bummer though. We hired an inspector to inspect the construction on two occasions and even he said that the materials and the workmanship we less than average. At this point we can only hope that the warranty process goes much better than expected and we can feel a bit more at peace with what we ended up spending a lot of money on.

Jenny is the best! She was extremely reliable, trustworthy and great at communicating with us. If you needed anything, Jenny stepped up and got it done!

This home buying experience was worth the wait. Art walked us through the entire building process and kept us well informed by sending us weekly updates and pictures. It’s like watching our precious baby grow. Every questions we had was answered and thoroughly explained. We felt at ease with the quality of the building materials because Art made sure quality assurance inspection was conducted after each phase. We love the fact that we were invited to inspect the quality ourselves prior to the builders sealing the walls with drywalls and stucco. Overall, the entire process was an excellent experience and we will never forget. ... More

I was always updated on the build and any delays and why the delays.

Scott is a future leader that should be invested in. His professionalism, organized communication approach and willingness to roll up his sleeves. He had to do work himself 7 days a week because staffing wasn’t available. Shannon was super responsive and we are grateful for her never seeming annoyed by us. Couple recommendations/concerns: Vagueness on timeline was incredibly frustrating. Being told we would get penalized on a mortgage rate lock in if the same company was delayed was frustrating. Why not absorb the cost of lock fees if don’t finish the job as initially projected. Also, title day there was an error that would have cost us a lot if I didn’t catch it. Doesn’t seem like the different groups within Pulte talk to each other enough. One phone call between Shannon and Bridget and it was resolved. The shower handle still hasn’t been replaced yet - we closed 6 weeks ago. Also several of the drywall walls are bowed, moreover flat paint too cheap. We had it completely repainted eggshell and semi gloss in Kitchen and Baths - should be standard. ... More

Had much difficulty getting any response from people. The workmanship was sub par, and from the mouth of the construction supervisor "Pulte will only do a much as the minimum required". I was not impressed.

The entire process with pulte was a really bad experience. From the day we walked in to the sales office to now living in the house for a month has been frustrating, stressful, annoying and regretful. I feel like I both have so much to say and nothing to say at the same time because it has absolutely drained my of my energy. Our sales associate was not nice or pleasant to deal with, ever. Pulte dropped the ball on starting construction of the home that delayed me over a month in closing (although addressed by some director in the sales department and concluded with buying down my rate- much appreciated) and continued to deflect blame for it almost all the entire year of construction. The trades did shoddy work. But perhaps the most frustrating now that were living in and own the problem that we paid an extra 15k for is the flooring. The design center consultant was clearly lacking an understanding of what she was promoting to us which in turn led to us now having an extremely fragile hardwod floor that is constantly chipping and scratching and has led to more fights in our family than anything weve ever dealt with. It seems we cant even walk on this floor without a chunk of the edge chipping off or a new scratch being found when we mop. I'm on my hands and knees trying to repair these so they dont create more problems or bigger breakage. Weve relegated the child to only playing with things in room with carpet and the dog now wears shoes every day that he tries to chew off every chance he gets. Both of these concerns were mentioned at design center and we were assured repeatedly that we were buying "an engineered hardwood- much more durable than standard hardwood that will hold up to a child and animals". That is proving to be the furthest thing from the truth. We were told we had to hurry and pick our upgrades so the order of materials could be made in a timely manner since lead times were so long. The day the floor was suppose to be installed I received a call that they didnt have the floor we picked and she wasnt sure how the ball got dropped but asked if we could do the same flooring but in different size planks. So I'm curious what the rush was in picking my floor instead of allowing me to do my due diligence in consulting with flooring experts before being assured this floor was durable and rushed in to picking options we severely regret now. I'm missing a chunk of stucco on the outside of my home where the fence return meets the house and i was told it's not a problem because stucco is just cosmetic. That's not true. It absolutely serves a bigger purpose. As if the styrofoam underneath will not ever degrade from the outside elements? Yeah right. The painters did such a shoddy job I asked them to not even come back and decided I will paint the trim myself. I look around the house and cant even believe how much money I spent on this house for what I got. I've spent the most money I've ever spent in my life on this house and i live in constant regret that I sold my last home to purchase this thing. I fantasize all the time about how driving 2 hours 1 way to work every day wouldve been worth it if I didn't have to deal with this headache of a house. ... More

Disappointment with lack of response to post closing issues that are still outstanding with no promise to address

I would recommend other buyers to refuse to close until all significant items of the home are completed. We paid $1,350 extra for "Insulation at interior wall adjacent to Owner's Suite...". 7 feet of that adjacent wall (about half) was not insulated. Pulte's representatives say "since it is not an exterior wall or involve plumbing they refuse to insulate it.".

Wow! Upon receiving possession of our new home we discovered stains in our new granite sink and on our very expensive new floors. Upon request to evaluate, we received insinuations that the issues were caused by us even though we had not even moved into the home. Also, poor workmanship was highlighted upon replacement of front door bell and once again we were told they weren't responsible even though the stucco was not completed correctly under doorbell they installed and the stucco was falling off. Sad.

This has been the most frustrating home buying experience ever. The mortgage people were not responsive and the day before we were to close we didn't know if we even had a mortgage. On the day we were supposed to get our keys we were told we weren't going to be able to move in because the gas wasn't installed. We still have many issues that need to be resolved. Too many to mention here. I've emailed the warranty company 2 weeks ago and still haven't received a response.

Follow up on issues not addressed at time of closing has been very poor. Responsiveness by phone and email has likewise been poor. HVAC was not connected when we closed and neither was the kitchen sink, dishwasher or disposal. Cabinets were misaligned at time of closing and still have not been corrected. What started as an outstanding process has finished very poorly. At this point, I could not recommend Pulte as a builder.

Last time I gave detail feedback, do you care?

You will get an incomplete home at closing. I suggest hire a home inspector to inspect your home. We had alot of issues, and expect not to get the issues fixed right away. I know we are living in a crazy market but don't advertise high quality when the house is far from it.

He was very helpful and informative.! I would like to thank him and also my sales agent josh .. he was the best , he helped in answering a lot of questions and was supportive .!

The finish work was rushed and not good at all. There were so many corners cut that the house looks terrible. We marked all of the issues in the walk through, but roughly only 25% of the issues marked got fixed. The cleaning was also the worst cleaning I have seen. We spent roughly 20 hours cleaning up after we moved in. They said that the cleaning company can not use chemicals which I understand but there were so many areas that were not even touched. The overall house seems to be structurally sound but with the cheap finishes and terrible finish work, the house is severely overpriced even in the market we are in currently. Anna had been a big help to try and correct some of the issues. ... More

Use Enrique because he is the only reason that we bought with Pulte. The female in the office was rude to both me and me and my wife.

With everything that was going on with the supply chain Lane made it as smooth as possible.

The Butte model is perfect in meeting our family needs.