Pulte Homes Reviews in Phoenix Mesa, AZ

Very unhappy since I've moved in. Every one just dissappeared. Where is the construction manager??? I have emailed him at least 5x and I get no response. His name is James, did he get fired??? I called my sales person, Samantha and I get no response. I emailed John at the sales office also, no response from all three of these people!!! Who do I get in touch with for repairs. I have been trying to get in touch with James for at least 7 weeks now. I have a cabinet that has not been replaced since August!! Who do I call please!!!!!

The process of buying and building the home was very easy. The building supervisors kept me informed on the progress of my home during construction. All minor repairs were noted and repaired when we did the walk through.

I do not know how to answer the last question. JBHunt did not install the stove correctly, and the Corvid 19 has stopped repairs.

Great

I would check seals around the garage, windows, and sliding doors.

Pulte morgage got me into my home fast, really fast. They are great but some small thing like laundry door doesn't close and my linen and coat closet doors stick. They said the will fix them though which bring it back up in my mind anyways

More than Satisfied

Go over the floor plan layout with a fine tooth comb before you go to the design center. Sit with your sales rep to go over every single detail. Do not assume anything. The model may not exactly represent every feature of the home you are having built. .

Construction manager was incredibly involved in the construction process and always available to discuss open issues and their resolution. Couldn’t ask for a better intermediary throughout the process. Morten, on the front end, was also very responsive and professional. Great experience overall.

Some of the paint work outside of the home requires touch ups. The front yard rock is patchy and sparse.

Attention to detail was lacking in a number of areas. Expected a better ‘initial’ condition of the house. Things took longer than expected to resolve.

Please note I had not Responded to any of the reviews you asked for the review for the completion of the home. Because I'm still waiting for the list of items I still need corrected! or adjusted it's been 3 weeks we provide a list of 5 item's. Since then I have 2 additional item's need fixing. I realize Pulte is working on completely all these new home on my track and the field manager's have dead lines. These might be small matters to Pulte but to a new home owner it matters. Thank you for asking M & S Cortez

Sales office was very helpful, thing would have been without the virus problem

Not happy with my cabinets only one person installed them. They have a lot of nicks and scuff in them. During walk-through appointed them out, but they’re still there

A Great home buying experience

Stay in touch with your superintendent. I am in my home almost 2 months and I have never met or spoken to mine. Received only one response during the build

The communication between the builders and the buyer was very poor! Simple problems could have been resolved with honest communication. I felt I was deceived many times throughout the building process. My issues were resolved, but only through a long and drawn out process. Very frustrating!

Pulte builds a nice home unfortunately some of their finish work leaves alot to be desired.

My sales consultant Joe was outstanding! He made the process seamless. PGP Title was the best. Timelines were met and moving in was easy. Builders team was good and promised to be there if needed but they did not seem to care after to handle important unfinished issues. Pulte warranty, to date, have been poor handling service requests. Very disappointing after such a great home buying process.

The people are great to work with the workmanship workers need to pay more attention to detail

I have been waiting 7 weeks for repairs to be completed. Broken cabinets were installed. Sloppy paint work. Drywallers dry walled over 2 WAP outlets, 1 electrical outlet, 1 surround sound outlet and a kitchen recessed light. The doorbell stucco looks bad, because it was broken to find the doorbell. The repair work is sloppy and obvious. The house was full of sawdust, and not clean. The tile was dirty. Grout is breaking on edges. A private inspection revealed we have loose parts on the roof and extra tiles just left behind on the roof. That’s a safety issue. The insulation was substituted with fiberglass. We were told it would be cellulose. Your website mentions cellulose insulation. The insulation was completed in August or September, but we were notified after signing. We were packed and on our way when I received the email. One reason we bought this house is for the borate cellulose insulation. We want pulte to replace the insulation. Pulte didn’t notify us to give us an option to not sign the closing papers. We signed with the information that borate insulation would be installed. Also, why are they repairing broken cabinets on a new house? It’s new! We paid almost 100k over the price of the house down the street. The house next door was reduced by 100k. Pulte told us they were helping us by reducing the price to 739. Other same model homes have more upgrades, and are 645k, 713k, 709k, 724k, We were going to lose our deposit if we didn’t pay 739k. Our shaker cabinets do not have pulls. We have to kneel down to open lower cabinets, so we can open upper drawers. Really? Pulte couldn’t add cabinet pulls? Posted as anonymous, but this is from an October 2022 Northpointe buyer. Positives: I love the floor plan. The neighbors are nice. The warranty team has stepped in to help. It’s a quiet neighborhood. ... More

Not happy with the quality issues with plumbing and electrical. I feel for the price I paid I should enjoy my new house with no issues from the start.

Home has been handed over but issues hasn’t been resolved

Home buying experience was great, it was after that was a nightmare. The upgrades we paid for were put in the wrong spot and are having difficulties getting them to fix their mess up. Electrical issues in the garage. Lights flickering while a single device is turned on and I’m being told that’s just how it is, because the lights run on the same circuit as the outlets. Sink plug broke after first use.

The personnel at the sales office, financing and closing were all great! They quickly responded to any and all questions and concerns alonge the way. However, after we moved in there were some quality issues that we hadn't noticed before and response to these concerns has been very slow. Overall, we are pleased with our purchase but wish we had inspected more carefully and addressed these quality issues before signing.