Pulte Homes Reviews in Phoenix Mesa, AZ

My overall experience with Pulte has been fair not great. I'll start with the positives then go into the negatives. The staff at Pulte Mortgage do a great job of staying on top of the home buying process. I've been in my new home a little over two months and it's starting to feel like home after living in hotels and an apartment for almost a year. They build a solid house but the overall workmanship toward the end was a rush job to get the house closed. John, my construction manager is the contact person for the company and he does an excellent job of trying to make the customer happy but he is only one person. The thing that leaves the biggest pit in my stomach is the kitchen upgrade. Right before closing; in fact days before closing I found out I would have mismatched appliances. Most women, the kitchen is their space. Although, I'm no Martha Stewart as far as cooking however I paid for an updated kitchen. This is a supply chain issue, however Pulte knew for months about this issue and didn't inform me. Having mismatched appliances in a kitchen may be cool for some else but not my style. It is equivalent to having different tires on a Lexus. You have tires but some thing doesn't look or feel the same. I would have been willing to purchase my own oven and microwave to have matching appliances. Just a thought for future purchasers. ... More

Last time I gave detail feedback, do you care?

We do love our home, but since moving in we have noticed numerous examples of poor workmanship. We have found drywall with tape over holes and painted/textured over. Chips in our 30k tile floor, debris on windows. We have been patiently waiting for replacement cabinet doors on a few that were scuffed/damaged or not stained properly. We have been patiently waiting for the refrigerator we have ordered. Paint missing on the exterior in a few places. Overall- the purchase/design/finance and construction of our home was good- delays aside which appeared normal given the current market. But to walk into a home, not completely finished or cleaned was a little upsetting considering the additional wait for close. We understand the market being hectic and continue to be as patient and positive as we can, but with so many small issues or obvious coverups of drywall, Mis- alignment of ceiling rafters just being dry walled over.. it is hard to not be disappointed. ... More

Home is wonderful there are a few things that could have been done better but overrall it’s great

Great Builder and will definitely recommend to family/friends. I'm happy with the outcome of my new home

Overall, everything has been a great experience but will say once they give you the keys you are going to wait a long time to get pending issues resolved.

Overall the buying/building experience was very good. Sales and the field manager were great. The design studio experience was too rushed and the designer was ok, not great. Now that we have moved in, we found issues that there teams should have noticed and resolved. We now await how they do in fixing the issues. Our final rating will depend on how they respond.

Great over all experience so far. Some communication issues with things that need to be fixed but decent over all.

Most everything was great. But unfortunately, as we expected, as soon as we closed and were given the keys, most all of the items that our building supervisor promised would be fixed within a few days (i.e. cabinetry x4, carpet), were never fixed and we never heard from the building supervisor again. As a result, we're forced to go through the Pulte warranty department which takes weeks and months to have anything addressed.

The overall buying experience was good, where it falls short is on quality. So many little issues had to be reported after build Completion. Some of them taken care promptly but some not good response. I would expect the build quality and material to be of better quality. As a homeowner it is a hassle to be responsible to find these issues later and report then to get addressed.

All the people from Pulte we dealt with were fantastic. Our GC Jim, sales rep Andrea, mortgage rep Marcela and everyone else were great. Basic construction of the home was solid. Our own independent pre-drywall inspection was very good, however it was the finish work of paint, cabinetry and finish carpentry that was left short. Several broken cabinet doors, cheap flat paint with many sloppy errors, trim and door frames damaged and covered up. Other items were a damaged hood vent, electrical outlet not even hooked up, missing cabinet hardware for an entire bathroom and data cabling not terminated correctly to name just few. We have had homes built before and have been through the process. Many of these items should have been caught and fixed before move in. The good is that these items are fixable and we know we will love the home once everything is in great condition. ... More

Overall Construction is great .

The community grows so fast.

Pulte itself is fine to deal with. The requirement that incentives require the use of pulte mortgage has resulted in an inept mortgage organization.

more time and care needed in finish work

Closing was stressful. Underwriter was still asking for documents the day before scheduled close. Lots of issues on the initial inspection that weren’t addressed. Still lots of issues to take care of on the 30 day inspection. Not great quality of workmanship. Lots of paint splatter from walls to ceiling

Overall, Pulte was fine. We are one of the first homes on our street, and the contractors and trades working on the other houses do not respect our property line, and play their radio (music) way too loud!

Attention to detail by the finishing trades needs huge improvement.

Need more attention to quality and details..

First, we love the location and the house as a whole. The layout is great and the house has plenty of storage compared to our last home. We are completely satisfied with the products used to build the home such as the appliances, flooring, faucets, etc. That being said, we have had problems with the details of the finished product. Primarily details in craftsmanship such as flawed cabinets being installed and left as finished, cracked granite counter top, return flex duct in the attic not properly attached and sucking in hot attic air, just to name a few. All avoidable with attention to detail from the trades and construction managers but this seems to be a theme after to talking to several neighbors. Initially, responsiveness to issues was a problem but with our new construction manager the process has seemed to smooth out. On a side note, we moved in in late March of 2020 so COVID-19 has delayed anything being repaired but that is entirely understandable. ... More

I wasn’t sure why roof tiles are falling of from top.. I don’t even understand how they constructed it. This is kind of crazy with issues in my home… I didn’t expected that house will be built without proper material and lack of knowledge on how to build.. it’s not issue with model it’s the issue with construction. Why construction guy take survey from customer directly and why they won’t show up when we have issues in home

Several outstanding items during closing were not taken care of. Paint splatter everywhere, chunks of caulking on base boards that were painted over. Missed caulking areas. Even the homes to both sides of us still had blue tape on them after closing. Do not buy from here if you are looking for quality.

There is way too much to share, but the bottom line is that the sales process went well, but not the finishing the construction's final touches. The last finishing touches, such as fixing things that are not done right or incomplete has been a frustrating slow process. Ranging from bad solutions to no (or slow) response. Even 60 days after closing we are still chasing resolution. This is true for us and other homeowners on our new street. Pulte's operations can't seem to get the 'last mile' of the journey completed. Very disappointing.

Everything was great until we filled out our 5 star reviews that they all begged for. After that, everything takes a turn because nobody cares anymore. They got their good review and now it doesn’t matter - maybe a public review will spark some initiative. We moved into our new home 12/08 and discovered a leaking valve on a toilet 12/21. Construction manager wanted to fix it but because of “liability” gets told he isn’t allowed, and we need to contact customer service. We have been contacting customer service off and on with empty promises and zero follow through since then. The plumber called once and rudely says, “I’ll be there in 30 minutes” when neither of us are home and we were not given ANY heads up to expect him. Now they tell me they have no appointments until the 10th. So, they want me to deal with an unusable bathroom for 3 weeks?!!! Beyond that, Morgan at “customer service” is one of the rudest, worst customer experience reps I’ve ever talked to. I would fire my employees if they ever spoke to one of my clients the way she spoke to me. No empathy, no sincerity and just a deal with it attitude. Great neighborhood, beautiful home, HORRIBLE CUSTOMER SUPPORT AFTER. Buyer beware. PART TWO: 1/16/2023 we find water pouring out of our master window, down the wall and onto the baseboard and carpet. We call the emergency number like we were told to if anything like this happens.. Emergency line tells us its MLK day and everyone is off, somewhat understandable. Tells me that they will send the info to the manager and have someone reach out the next morning right away (they said manager was Ariel) By 10am we still hadn't heard from ANYONE so we made another call. We were told that a manager needed to review, and they would pass the info on. We waited 2.5 hours for a call back and received nothing as usual. Called and spoke to Elizabeth at customer service, she is beyond rude and does nothing to even try and help. She told us someone was already working the file and she had to refer us to them and she would have them call us. We asked for their number and she told us, "I don't have it, they work in the field." Then she continued to tell us this person would call us within 24-48 hours to check our leaking roof. 1 to 2 days just to have a customer service "manager" come out to look at our issue? This is an absolute joke. ... More

Great Sales Personal and Mortgage people Construction crew chief was vey good ,, quality workmanship on house----well not so great ..... The personal building appear to less then qualified and in a hurry to get work done alot of simple quality features missed... trying to get things corrected good luck see ya in a the next lifetime.... after you close---your almost on your own