Pulte Homes Reviews in Phoenix Mesa, AZ

Very good quality and service

The PM in charge of my house construction was great. He was always keeping me informed, on schedule, and when an issue happened, he has been always taking care of it, immediately. The only thing I miss is the option of being able to make changes to the house, like the flooring, along the way.

Nice home - but amazing how many things we thought should be standard (our Florida buying experience) were upgrades with Pulte. Because of this, we were not able to get the quality of house we previously constructed three years ago in Florida.

I enjoyed my experience with Pulte as a first-time homebuyer. My sales rep was great to work with as was the construction manager. My house was delivered within a month of their original estimate from the day I signed on which was pretty miraculous considering the state of the supply chain during my build. Pleased with the final product. My one complaint after move-in has been dealing with the customer care team on the minor follow-up fixes. Lots of time on the phone on hold, slow turnaround times and have had some misses on scheduled service dates.

Purchased Corporate spec. Disappointed not able to make a couple reasonable and needed changes for safety and security. I am an 81-year-old buyer. Construction supervision excellent. Communication and responses excellent. Warranty questions and service so far excellent.

Love our home. Construction team was great.

The Realtor at the location Erik has been very professional, has a lot of knowledge about the homes and is very responsive to all of the questions about our new home. Lloyd has also done a wonderful job keeping us in the loop during construction and with answering questions about the workings of a smart home and it's functions.

We love the house. Thank you

He was super communitive and informed us without fault

Courtney, Sales Rep and Tony, Project Manager were great to work with! They were on top of things and went over and above to get back to us quickly and took care of any issues right away. Pulte Mortgage on the other hand was awful. Delayed responses, held us up on answers had to scramble at last minute to find another lender and so therefore we didn't get our pool and now have to pay more money to have hole dug due to fences.

Overall great experience. The contractor was very helpful through every stage.

This process was mostly seamless minimal hiccups. The sales team is very prompt and responsive, the field manager was very responsive and easy to reach. We had a third party inspection prior to close which found very few issues. My only complaint is that after move in, if there are still issues that need to be addressed, they don’t respond as quickly and are slow to Address those issues so my recommendation is to have everything fixed and addressed before move in and closing.

The home is great however the paint and some small details are needing to be fixed. The paint comes off easily on the walls. There are some issues with walls having weird curves and bulges. The main concern is I was never told there would be such a steep driveway which is an annoying issue and for someone with a bad back adds additional issues.

Just recently moved from CA to AZ and was able to manage the whole process from CA. Ron Rolfes was great at communicating and sending photos. He responded to all calls in a timely manner and address any issues we had right away.

Pulte has been a good builder to work with overall. The seller Victoria was friendly however I think she could pay a bit more attention to detail when dealing with clients requests. Brittany from the design center was very helpful answering questions and providing suggestions for improvements throughout the house. Jim was superb taking ownership and addressing all items from the final walkdown in a timely manner, going above and beyond to assure I was a happy customer.

Quiet neighborhood, good quality homes for a decent price.

It was good experience buying a home from Pulte, there were a few delays but it all worked out in the end.

Overall the finished house is well done. The construction manager was very helpful. A lot of work was initially done poorly (i.e. framing), but the construction manager was on top of things and got the issues quickly fixed. Unfortunately there is a significant design issue ... cabinet doors ability to open was not considered in framing design. Over half the cabinet doors will bang into a wall without fully opening. Not enough space was allowed to open fully. The worst is on our french door refrigerator one door can only be opened to just under 90 degrees. Since closing, working with the service department to get the minor things fixed has been challenging. For example, today a person was scheduled to come fix some of the issues. No time was provided. I have been at the house all day waiting. No one showed up. I called to check. Was told person would be here in an hour. That was 3 hours ago. This is our 3rd new Pulte house purchased over the past 40 years. Pulte still provides good value, however, it appears some quality has been sacrificed to keep the price down. ... More

Our sales lady, Victoria, was awesome. Took 15 1/2 months for completion. That wasn’t good. Once we started working closely with project Mgr., Keith, things started moving. Keith was awesome,

Except for the price and the 4 month delay, happy with overall purchase

We love our home but make sure to keep in contact with your Project Manager

Overall our experience was good. We experienced delays but we eventually got to setup our beautiful home. The quality of materials and overall workmanship was good. Special thanks to Shannon from the Sales office for helping throughout the process. Responsiveness to issues could definitely improve. We have raised requests for issues and it has been over a month and it hasn’t been resolved yet.

The Butte model is perfect in meeting our family needs.

The overall quality of the home seems really good. Long wait for home to be built. Finishing touches on home were not good. Home was not clean. Contacted customer service twice and it was a waste of time. Field Supervisor has been very helpful. Moved in to home in October and still have quite a few items that need to be complete, most of which are relatively minor.

The location is nice and it’s quiet with beautiful Mountain View’s.