Pulte Homes Reviews in Phoenix Mesa, AZ

Wow! Upon receiving possession of our new home we discovered stains in our new granite sink and on our very expensive new floors. Upon request to evaluate, we received insinuations that the issues were caused by us even though we had not even moved into the home. Also, poor workmanship was highlighted upon replacement of front door bell and once again we were told they weren't responsible even though the stucco was not completed correctly under doorbell they installed and the stucco was falling off. Sad.

This has been the most frustrating home buying experience ever. The mortgage people were not responsive and the day before we were to close we didn't know if we even had a mortgage. On the day we were supposed to get our keys we were told we weren't going to be able to move in because the gas wasn't installed. We still have many issues that need to be resolved. Too many to mention here. I've emailed the warranty company 2 weeks ago and still haven't received a response.

Follow up on issues not addressed at time of closing has been very poor. Responsiveness by phone and email has likewise been poor. HVAC was not connected when we closed and neither was the kitchen sink, dishwasher or disposal. Cabinets were misaligned at time of closing and still have not been corrected. What started as an outstanding process has finished very poorly. At this point, I could not recommend Pulte as a builder.

Last time I gave detail feedback, do you care?

You will get an incomplete home at closing. I suggest hire a home inspector to inspect your home. We had alot of issues, and expect not to get the issues fixed right away. I know we are living in a crazy market but don't advertise high quality when the house is far from it.

He was very helpful and informative.! I would like to thank him and also my sales agent josh .. he was the best , he helped in answering a lot of questions and was supportive .!

The finish work was rushed and not good at all. There were so many corners cut that the house looks terrible. We marked all of the issues in the walk through, but roughly only 25% of the issues marked got fixed. The cleaning was also the worst cleaning I have seen. We spent roughly 20 hours cleaning up after we moved in. They said that the cleaning company can not use chemicals which I understand but there were so many areas that were not even touched. The overall house seems to be structurally sound but with the cheap finishes and terrible finish work, the house is severely overpriced even in the market we are in currently. Anna had been a big help to try and correct some of the issues. ... More

Use Enrique because he is the only reason that we bought with Pulte. The female in the office was rude to both me and me and my wife.

With everything that was going on with the supply chain Lane made it as smooth as possible.

The Butte model is perfect in meeting our family needs.

Things that were talked about at walk through have not been fixed. Field Manager is unresponsive or promises that someone will be out to fix it but never comes. I have contacted the national office who told me the local office needed to take care of it and I was just circled back to the same Field Manager. Terrible, no non-existent customer care.

Don’t sign closing documents until all repairs have been completed!! We completed our walk trough one week prior to close, pointed out the work needed and we’re promised most of it was going to be done by closing. That was not the case, they completed a few cosmetic touches inside the house but nothing everything. The manager did not complete the walk trough with us until two weeks after we had close and he took a list again of the issues needed to be corrected. Up to this date, two months after the walk trough, they have only completed two issues and only because they were affecting the HOA. I call the manager almost every day, leave voicemails and text messages but I don’t get anywhere. ... More

Some standard items not that much great, I suggest go for upgrades

They do not respond to issues with the home . A lot of promises not kept. Communication is poor. I would advise to look for another home builder.

Overall I had a good pleasant experience dealing with Pulte team. All the representatives from various departments were helpful and prompt. I received regular updates during construction time with photos. Loan process was also pretty smooth. I feel that in the end things were rushed to deliver the home. Tiles were not cleaned properly and some other minor things that should have been taken care.

The building process was longer than usual, but the people worked around the issues with good solutions

We love the house. Thank you

Move in date was Friday, December 17th. Robert tried to change it to the following Tuesday due to needing a little more time to get things done. We told we couldn’t because we had things being delivered and already took time off from work. We told him we would not move in until 4pm that Friday. When we showed up the painters were still there and the house was really dirty. He told us the cleaners would be here in the next hour. We knew there would be some outstanding items. Not a problem. He told us the painters would be back Monday to finish. They never showed up. He would consistently over commit and never deliver. Told us the painters were coming two other times and never showed. No call or follow up from him. He told us multiple times he was going to send us the outstanding items and when they would be completed, never did. On January 26th I texted him that we would be taking the Pulte survey by 2/5 and he texted me back saying he would have no problem completing the items by then. So many times we texted him and called him and no response. We were very patient, but can no longer wait without anything being completed, since we are now going on almost two months of waiting. So unprofessional! Expected better quality work. I tried calling the customer service number and it just beeps. ... More

They really seem to care about the build process

There was work finished after closing and the house was left in a mess. Paint spilled on the floor in pantry was the biggest issue. Then I went to cook and my stove shuts the breaker off every time I preheat it. (It also happens if I plug my toaster oven into that side of the kitchen so it’s not the stove. The electrician finally came after a month of complaints and missing the first appointment. He insists it was the stove and told me to call whirlpool (who told me they’d call back, which hasn’t happened yet). And the electrician replaced the breaker just in case. It can’t be the stove if the toaster oven causes it too so I have no way to cook in my kitchen and I’ve been here a month and half now. I’ve called the care center and complained on instagram and gotten no where. If I could give pulte all negatives I would except on construction. This is a quality built house ... More

The attention to detail and workmanship left a lot to be desired for the price. I also have to constantly hound our field manager to get things fixed. And almost 2 months later I still have items from the pre-closing walkthrough that weren’t completed. They flooded the house while testing the water a few days before closing. If I could do it over again I probably wouldn’t buy with Pulte.

I did all my upgrades with Pulte design center and everything that I upgraded was put in incorrect or damaged still waiting months to get items fixed..

I was a new home buyer and i was very much curious to know each and everything. I used to visit the site every other day. It was a good experience. The sales office helped a lots to understand each and everything. The design center experience was not good at all. I wanted to modify some of the upgrades and the person will not let me do.

Our experience with Pulte was awful if we would’ve known how bad of an experience we were going to have we would’ve definitely gone with a different builder. When we received the keys the house still needed many repairs most of which were addressed in the walkthrough and were told they would be fixed prior to closing. It has been a month since we moved in and we still haven’t been able to get anyone to come work on the repairs. It was definitely not move in ready.

Lots of minor issues and house was unfinished when we closed.