Pulte Homes Reviews in Phoenix Mesa, AZ

We chose Pulte largely because of the great initial experience with our salesperson, Vivian. However, that positive impression did not last. As the process went on, her demeanor shifted and interactions with my husband seemed dismissive. She was not present at closing, and when I came back afterward with a question, she did not recognize me. It felt like once the sale was secured, the level of service dropped off completely. Emilie at the design center was absolutely phenomenal!! She made what could have been an overwhelming process feel fun and exciting! With such limited time to make major design decisions, her expertise and natural eye for design were incredibly helpful. We shared our vision, and she immediately understood it, guiding us to stunning selections that we truly love. We couldn’t be happier with how everything turned out with the upgrades we selected. Cameron, the general contractor, provided great communication and attention to detail during the build, which we appreciated especially since we lived out of state. During the build process he was excellent in communication, reassuring, and provided thorough updates. Unfortunately, the closing process felt rushed and unorganized, with the pool team unprepared and windows not completed. After moving in, we began noticing quality issues, particularly with items we did not upgrade, such as outlets not working properly, door lock not working properly, large hole in the drywall under the countertop, paint quality, refrigerator not installed properly, etc. We were surprised by the lack of attention to these details, considering the number of “quality” inspections conducted throughout the process. It was especially disappointing after closing, as we were under the impression there would be continued support during the first 30 days. While some items were addressed quickly, others remain and will need to be included in our one-year walkthrough list. We are overall disappointed with how much additional spending was required for items we expected to be included; such as certain fixtures or finishings. Many upgrades were limited to just pre-wire/pre-plumb, or not available. Overall, our experience started off positively, and the build process initially met our expectations. However, by the end, several aspects fell short, leaving us frustrated and disappointed at a time while we should be enjoying our new home. We recognize that some of this may be due to our desire for higher standards and customization, but it still impacted the overall experience. ... More

We love our house. Everybody at Pulte was great to work with. Our construction manager , Joe kept us updated through the construction process. Overall it was great experience.

The staff at Pulte Homes did a wonderful job from start to finish, providing me with information and updates on the progress and the completion date. Their construction manager, Cole, was exceptionally thorough during the final inspection. It was an overall great experience.

We love our home, no question. However, we were disappointed that the gentleman who took us through our final walkthrough promised that certain issues that were spotted would be taken care of. They were not. Nothing major, some doors needed spot painting, a toilet paper dispenser was missing, A/C documentation was never delivered, etc. We decided to wait until the 9 month inspection period to bring these issues up again. We do enjoy the home and the area, The quality of the home in general is good. We look forward to living out our retirement years here.

The only place that felt they were helpful was in Title!

From the very beginning the Pulte Group and staff have gone the extra mile to identify and meet our needs. Their responsiveness has been exceptional and the overall process painless.

Talk about a “all in one”experience! Whole process was very simple. Financing was a tad more painful than usual. Tons of askings of the same documents and explanations for minute items but all in all, not bad at all.

Govany is the worst super you could get. unresponsive, no accountability and constantly blaming others for his short comings. We have to replace the our entire floor, garage floor, repair cabinets, countertops, windows, carpet, and shower glass still 2 moths after closing. all items we brought up well in advance of closing and initial walkthrough. Dont walk . . . RUN! away from pulte. Others in our community are having the same issues.

I called about some issues I still have and the response was super slow .They told me me that I have to make mi first monthly mortgage payment payment to even go and try to fix mi issues on a NEW BUILD HOME so I did paid mi first mortgage payment and still the issue is not solved that is DECEMBER 2025 I moved to the NEW HOME so a month and 15 days pass UNTILL first mortgage payment 02/02/2026 So they send a guy ( ZEB )to look at mi issues on on mi bathroom I suggested a quick fix did not work I call him several times UNTILL I got a hold of him and I just said they will call you to set up an appointment with the PLUMBER that was over a week ago so I call several times until I got a hold of a lady at the emergency number and after a couple of minutes they gave me a date for the fixing with the plumber that yesterday and the appointment is UNTILL THURSDAY 8-12 noon I CAN ONLY SAY THE SERVICE IS VERY SLOW THE COMMUNICATION IS NOT BEING DONE OR NOT CARING ABOUT THE ISSUES IF NEW HOME OWNERS. I WORK IN CUSTOMER SERVICE AND BELIEVE ME THERE SERVICE IS VERY POOR NEEDS MAJOR IMPROVEMENT NOT TO SAY THE LEAST AND I BEING POLITE AS POSSIBLE HOPE THIS STOP FROM HAPPENING TO NEW HOME OWNERS FROM NOW ON. ... More

Entire process was great including initial sales representative, builder, mortgage team and closer. They stay with you every step of the way and even setup follow up for as far as a year into the home. The home is wonderful equipped with solid materials and design along with upgrades relevant to our current world.

Jenn and Issac were horrible to work with.

When I mentioned the issues to the field manager Cameron before closing, nothing was fixed, and it was clear that there was no effort to help

The moment we walked in Erik was great. Erik treated us like people and not a number. He was not pushy at at all and did not try to sell us anything. Erik merely answered our questions and gave us further information. Erik was there every step up of the despite him. Ring moved to another location. The overall experience was not as great as Erik was. The mortgage process was a nightmare and after the close of the home, Pulte made us feel as though we were in this alone.

Sales rep lied about warranty reporting window. Stated all warranty reporting windows are 1 year. Multiple items are 30 days or less to report. Construction manager stated several identified issues would be fixed before move it was complete. Items are still not complete 80 days after close. Construction manager did complete some items but is now refusing to respond for other major items (showers, scratches on windows, cabinets drawers not operating properly and a pop nail protruding through wood.) Document everything take pictures and report. Don’t trust what you’re being told. Get everything in writing. PGP Title was great. Pulte Mortgage was great. ... More

The buying process was efficient & pleasant well supported by Pulte sales & finance teams. Thank you for providing an excellent buying experience.

The GC, George, the sales person, Vivian have been wonderful to deal with through the home buying and building process. They were both very attentive and responsive to our needs and any issues we had, they had resolutions! We are so happy with the home we bought and dealing with these two exceptional professionals! My only gripe is Pulte Mortgage. They did not make the process seamless and added more stress to the home buying process as the communication and underwriting was not so great!

Terrible with warranty issues. Sinkholes throughout entire Pulte subdivision. Admission that land was not prepped appropriately. Rather than reach out transparently to homeowners affected, everyone has had to track down people to talk to. Warranty windows set by Pulte and confirmed by homeowner result in trades not showing up as scheduled causing missed work and worse, no repairs being made unless homeowner reschedules. LVP popping up everywhere. Warranty sends one guy with no pics of which boards to replace despite the person who assessed the need for repair taking pictures and advising there was no need to keep boards marked in home. Trade showed up two hours beyond the 4 hour window scheduled. No call made to homeowner throughout the day informing of tardiness. Supervisor of floor warranty repair supposed to circle back a week later… did not. Says in text he’s sick. I will never buy Pulte again…. Beautiful floorplans… but dropping ball on craftmanship, ownership of mistakes, and customer service. ... More

A number of issues came up after I closed. At first the construction manager took care of the immediate corrections. i.e breaker replacements, electrical door panel, switches malfunctioning among other numerous items. Then on the weekend following my move, I was left with no outlets working in the kitchen and the gas stove not operating because it had no power to ignite the burners. The construction manager turned me over to customer service on a Thursday only to be told that an electrician would not be available until Monday. I told the agent that was not acceptable but I was totally ignored by the cavalier customer service agent (that would not give her name). The electrician showed on Monday morning and fixed the problem. Defective breakers again. I contacted customer service again about my garage door opener via the service form and email, It did not match the manual that was left. 4 days later a customer service person called to tell me that the garage opener is correct and my house does not match the model home because the model is upgraded. There is no garage in the model since it is the office. She said she would check further and let me know. i never heard from anyone. I basically feel that Pulte left me the minute I close. Customer service will give boiler plate answers according to their schedule. Bottom line, inspect your house carefully before you sign off. ... More

Wondeful house with superb floor plan! Best floor plan

Every time we submit a claim, we get told “this wasn’t reported during close, so we don’t know who damaged it”. That can be said for anything because it’s such a fine line. Seems a little ridiculous for such an expensive house and things are supposed to be under warranty. I can say the same where they purposely placed things that had flaws where it wouldn’t be obvious without inch by inch inspection.

From start to finish the buying experince was outstanding! The build quality is second to none. Service after the sale is great, the few warranty items we had were fixed with in 2 to 3 days. Pulte builds a quality home and stands behind their product!

This was our third Pulte home as we moved from Illinois to Arizona. During the overall process, we had a good experience with our Construction manager Tony and the construction of our new home. He kept us in the loop and updated us and fixed issues as they came up. The house was finished three months early (which would normally be a great thing) however, based on our situation was not fantastic because we had a less than optimal experience with the Pulte mortgage side of things. In the end, everything worked out so as reviews go, we love the new house and are super excited about it. However, Pulte really does need to work on the communication loan/mortgage part especially when houses are being finished faster than what was expected. It wasn’t until we were dealing with Loan management did anything get done in a quick fashion. ... More

From the beginning Pulte has been exceptional! The sales (Morton) portion was great...perfect explaination of the process, the different homes, dates, incentives etc. The escrow, final walk through and construction manager (Walt) were incredible as well! It was an easy process with a great home!

We can get feedback promptly during home building or even after closing

The whole experience was excellent. From sales to construction, finance to escrow; everyone was helpful and professional!