Pulte Homes Reviews in Phoenix Mesa, AZ

He was super communitive and informed us without fault

Could have been better in the mortgage application. Need to communicate effectively re temporary use of range hood. Different brand as specified on the contract.

Great experience. Very responsive to issues and questions we have.

One of the worst new home purchases maybe because of Covid-19? I went with Pulte because of the name. We are hoping our Pulte home will be a good one for our Family. Worst thing about this purchase was lack in communication from the builder and feeling pressure for us to meet deadlines Pulte imposed on us.Luckily Nick our contractor smoothed all our worries away helping every step of the way! He was capable, friendly and payed attention to detail. We were also fortunate to have a great team at Pulte mortgage. Sarah and Matt were always polite and professional. They really know their stuff. The design center was awesome too, never felt rushed or pushed into anything. Pulte doesn’t offer a lot of standard upgrades, so it can be very easy to spend a fortune.Our home turned out beautiful with the exceptional help of our design team, Finally , Bridget at PGP title was calm and helpful at such a high stress close. She went out of her way to make sure our signing of documents was simply. Thank you to all of you. As far as Pulte, they lacked in communication with us and the employees. When our closing date was postponed, the sales person nor Nick knew and were eagerly waiting to give us our keys.We were promised August- October closing, but didn’t till December. I felt like they were trying to sell the home out from under us. They had so many demands placed on us to close yet they could say and do whatever they wanted. It was stressful not knowing when to close on our old house. Lack of communication. Once moved in we noticed the agenda was to get the close and not deliver a perfect new home. One example is the garage door. It’s painted 2 different colors and I have to live like that until I have the time to request the paint team to come back. The blinds I paid extra for, had tiny holes in them and our kitchen cabinets, which were upgraded were hung wrong. You can see the dishes through the front cracks. I should not have to request people to come back. They should have done it before closing. Now I have to figure out how to get them out here. I hope my review was helpful. ... More

If our lease wasn't up in our apartment we would not have signed to close. 2 months after the final walk through, we are still missing an electrical plate, we still have 1 wrong outlet in the laundry room that we need to plug in the freezer, a floor tile still has the color and brand printed on it, the bottom trim still has the color of the grout all over the trim and we still don't have the right thermostat in the house. I had such high hopes with the Pulte reputation.

The Pulte team was always very accommodating and helpful. Even in the midst of crazy shortages and higher than normal markets.

House closed on time.

The Pulte Team was exceptional and very responsive to questions. They listen and genuinely want home buyers to be excited and thrilled with their new home.

Pulte is very responsive up until they get your money. Poor workmanship and terrible customer service after closing. They are not responsive to the needs of their buyers. Need to go over the house with a fine-tooth comb and demand everything, no matter how small be repaired.

Field supervisor Lane was amazing! I was a first time home buyer and he really made all my stress go away. Kept me informed, very communicative through the entire process. It was a great first time home buying experience.

We had a very positive experience with Pulte staff across the board, from sales, design and respective phases of the planning and building of the house. The house was finished and closing took place close to the anticipated date, despite supply chain and worker availability challenges related to the Covid pandemic.

Home is wonderful there are a few things that could have been done better but overrall it’s great

They build a decent home but the follow-up on punch list items and defects is lacking

A Great home buying experience

After my family and I moved into our home, we noticed a long list of issues including a huge leak on the left side of our house that still has not be repaired. We have sent emails and called our project manager as requested and have not have the issues resolved.

Whole process was great. Once construction started, communication was great and house was completed in time frame expected.

I heard PULTE is one of the top builders but my experience was not that great. Issues with cabinets, communication and transparency

Our construction manager Mike wasn’t very communicative throughout the process on giving us updates to the build. We drove by the lot daily to check up on progress ourselves. Many items on our final walk through were left unfinished, there’s a stain on the new carpet in one of the bedrooms that has been there since before closing. Our windows don’t latch properly and I still have not heard back from Mike when the tradesmen is scheduled to come by. This is a safety issue, overall not very satisfied with the customer service. I’ve heard from other homeowners in the community that they had a 30 day walk through. We’re past 30 days and we haven’t received any correspondence regarding said walk through. All I really want is a finished home that’s on par with the model homes standard ... More

Overall our experience was good. Very difficult time to be building a house during the pandemic and supply chain shortages, but overall things were pretty good!

There were numerous discrepancies with our home that were addressed during the final walk through that have yet to be fixed. Other issues continued to be found even after moving in. For example, lights in the kitchen do not turn on as well as the closet lights on the second floor. Overall, if we had to do it all over again we would have not chosen Pulte at all

The overall quality of the home seems really good. Long wait for home to be built. Finishing touches on home were not good. Home was not clean. Contacted customer service twice and it was a waste of time. Field Supervisor has been very helpful. Moved in to home in October and still have quite a few items that need to be complete, most of which are relatively minor.

Stay in touch with your superintendent. I am in my home almost 2 months and I have never met or spoken to mine. Received only one response during the build

DO NOT close on house until ALL issues are taken care of, Once you are in, good luck getting anything fixed. The appointments that are made, NO body shows up. I guess we'll see pretty soon how the " Warranty" side picks up after 30 days. Their Web site where you go to put problems wouldn't take our pictures.Buyer beware

The builders were great the house was really well built

It started with my Pulte realtor. No help, no updates, nothing as we lived out of state. At that point I should have known how this was going to go. We closed all cash even before our house was even inspected properly. We had no kitchen faucet, no mirrors in our bathrooms, our shower had no glass and worst of all the insulation wasn’t even done in our attic spaces. All this was done after we started moving in. We have now been in our house for almost 60 days and the list of things we found during our walk through are still not even close to being done. I have been told numerous times by the field manager that I will be there or someone will be there and nothing time after time. This is the 2nd survey I have completed and nothing was done after the first one so I’m not expecting any response from this survey either. I would love someone to contact me about these issues but I won’t hold my breath. ... More