Pulte Homes Reviews in Phoenix Mesa, AZ

Overall the experience was good but it felt like the last few weeks before closing was rushed and requesting services has been difficult.

The overall experience from beginning and during the process was good and continuous two-way communication.

Provided timely updates and finished home as per the schedule

Lacking a bit in the customer service area. Mainly after completion of the home...

During COVID we were trying to close on our house. The sales team and Project manager were very helpful in making everything go smoothly

Thank you. We love our home.

Slow response prior to and after purchase. Questions were sometimes ignored or took several weeks to hear back. Never heard from the field manager during the entire build.

The team did the best they could with the challenging subcontractor base.

We very much like our new house

This is our second new home through Pulte. So far, we have been happy with our purchase. Pulte does a good job building. The finish has left a few flaws, but we are certain Pulte will handle. My only concern is that the neighborhood should only have so many rentals, but have noticed that atleast six rentals surrounding my home. This should not have been allowed.

Have found lots of paint spots on tile floors and carpet. Painters need to work cleaner especially in a finished house. Also we were told professional cleaners would get house spotless. They need to look for this type of stuff new home owners shouldn't have to do this.

Nice house

The overall build of the home was good. The issue was in the response times to minor repairs. There was often a delay of a week or more for simple repairs like drywall fixes, painting touch-ups, etc. What REALLY makes me question Pulte is what we discovered in our house about a month after owning it. At the time we purchased the home, we didn't notice anything, however gradually over a month of ownership we noticed a growing persistent odor permeating from the ceiling. It got so bad that we had to do something about it! We thought at first it was mold but after 5 days of waiting and investigations, I was discovered that there was a DEAD CAT that had bodily fluids all over the ceiling rotting above one of our rooms! Needless to say, we have been out of our house living in a hotel for about a week while remediation takes place. Pulte has not offered any compensation for our trouble and has not considered the amount of work I had to miss to manage this process. Overall I'm disappointed with the customer service provided by Pulte ... More

Boulder should make sure that all cables are working. As I have lived there for almost 2 months with no Internet connection available. I’m not sure who’s responsible however cable was broken under the street and I am now waiting for a city approval to fix that issue.

Focus on electricity condition

Nice house but pricey for what you get.

Let homebuyer choose landscape plants

Good experience and amazing project manager. We just felt the pride we paid didn’t equal the quality of material used to build the home.

make sure everything looks good outside and inside

There are lots of things that are great with Pulte. But few bad things will certainly eclipse all good things, especially when you're paying the money and expect good quality. I could write an essay of my experience but in short, it was not bad, not good.. by my home is beautiful.

The quality of workmanship and materials was surprisingly spotty especially at this price level. However, the responsiveness to correct errors has been encouraging and merits a higher rating. Trustworthiness could achieve the highest rating if all issues are satisfactorily resolved.

Finish work on house is sub par. Grout and paint are already cracking/peeling or non-existent in some places and we have only been in the house a month.

The homebuying experience with sales person, construction manager, mortgage consultant, title, and closing was fantastic - no complaints there. All my complaints are regarding the post sale owner helpline. We have terrible water pressure out of the shower head and I when called the number (in the first week after moving in) to inquire if they can look into it and fix the water pressure, the lady made it sound like "it's your house now, it's your problem"!

Neighborhood and home is super great. There are some kinks to work out with the final finishing details, and we know that will continue to be addressed by all the amazing people working for Pulte.

Construction manager John is awesome. Excellent at dealing with issues in a timely manner. Quick responses give us peace of mind. Some of the craftsmanship could use some improvement. Pulte is more focused on quantity over quality