Pulte Homes Reviews in Phoenix Mesa, AZ

My overall experience with Pulte has been fair not great. I'll start with the positives then go into the negatives. The staff at Pulte Mortgage do a great job of staying on top of the home buying process. I've been in my new home a little over two months and it's starting to feel like home after living in hotels and an apartment for almost a year. They build a solid house but the overall workmanship toward the end was a rush job to get the house closed. John, my construction manager is the contact person for the company and he does an excellent job of trying to make the customer happy but he is only one person. The thing that leaves the biggest pit in my stomach is the kitchen upgrade. Right before closing; in fact days before closing I found out I would have mismatched appliances. Most women, the kitchen is their space. Although, I'm no Martha Stewart as far as cooking however I paid for an updated kitchen. This is a supply chain issue, however Pulte knew for months about this issue and didn't inform me. Having mismatched appliances in a kitchen may be cool for some else but not my style. It is equivalent to having different tires on a Lexus. You have tires but some thing doesn't look or feel the same. I would have been willing to purchase my own oven and microwave to have matching appliances. Just a thought for future purchasers. ... More

Last time I gave detail feedback, do you care?

The overall buying experience was good, where it falls short is on quality. So many little issues had to be reported after build Completion. Some of them taken care promptly but some not good response. I would expect the build quality and material to be of better quality. As a homeowner it is a hassle to be responsible to find these issues later and report then to get addressed.

Closing was stressful. Underwriter was still asking for documents the day before scheduled close. Lots of issues on the initial inspection that weren’t addressed. Still lots of issues to take care of on the 30 day inspection. Not great quality of workmanship. Lots of paint splatter from walls to ceiling

Overall, Pulte was fine. We are one of the first homes on our street, and the contractors and trades working on the other houses do not respect our property line, and play their radio (music) way too loud!

Need more attention to quality and details..

always check the building progress

We have submitted several repair requests with only one repair

disappointed but overall nice house

Please revise your new home very well. I had paint issues, kitchen items installed crooked, carpet issues, electricity issues etc. The sales team experience was amazing but construction wise was not.

Overall the buying/building experience was very good. Sales and the field manager were great. The design studio experience was too rushed and the designer was ok, not great. Now that we have moved in, we found issues that there teams should have noticed and resolved. We now await how they do in fixing the issues. Our final rating will depend on how they respond.

Pulte itself is fine to deal with. The requirement that incentives require the use of pulte mortgage has resulted in an inept mortgage organization.

more time and care needed in finish work

I love my new house. HOA is a little high. Water is in the streets.

Several outstanding items during closing were not taken care of. Paint splatter everywhere, chunks of caulking on base boards that were painted over. Missed caulking areas. Even the homes to both sides of us still had blue tape on them after closing. Do not buy from here if you are looking for quality.

The builder was fine. The supply issues and finishing work of the contractors were very disappointing. Still trying to get things finished that were identified prior to closing

It is very difficult these days to judge a homebuilder due to material and labor shortages. The build took close to a month longer than anticipated which caused it's own issues. The labor issue and building materials were a bummer though. We hired an inspector to inspect the construction on two occasions and even he said that the materials and the workmanship we less than average. At this point we can only hope that the warranty process goes much better than expected and we can feel a bit more at peace with what we ended up spending a lot of money on.

Could have been better in the mortgage application. Need to communicate effectively re temporary use of range hood. Different brand as specified on the contract.

Could have communicated with me at each stage of construction more

The price/value of the home does not equal the price. We felt rushed to go to design before we were even sure about getting a mortgage. As the building process progressed, it would have been nice to change a few things. Design should go through options better. Products used are definitely lower quality and pride of workmanship lacking.

As a first time home buyer a lot of things were missed in the upgrading options. HOA going up with not even being in the home for 2 months with no notice. Just the whole buying experience and process was not great. Lack of communication.

I wasn’t sure why roof tiles are falling of from top.. I don’t even understand how they constructed it. This is kind of crazy with issues in my home… I didn’t expected that house will be built without proper material and lack of knowledge on how to build.. it’s not issue with model it’s the issue with construction. Why construction guy take survey from customer directly and why they won’t show up when we have issues in home

Everything was great until we filled out our 5 star reviews that they all begged for. After that, everything takes a turn because nobody cares anymore. They got their good review and now it doesn’t matter - maybe a public review will spark some initiative. We moved into our new home 12/08 and discovered a leaking valve on a toilet 12/21. Construction manager wanted to fix it but because of “liability” gets told he isn’t allowed, and we need to contact customer service. We have been contacting customer service off and on with empty promises and zero follow through since then. The plumber called once and rudely says, “I’ll be there in 30 minutes” when neither of us are home and we were not given ANY heads up to expect him. Now they tell me they have no appointments until the 10th. So, they want me to deal with an unusable bathroom for 3 weeks?!!! Beyond that, Morgan at “customer service” is one of the rudest, worst customer experience reps I’ve ever talked to. I would fire my employees if they ever spoke to one of my clients the way she spoke to me. No empathy, no sincerity and just a deal with it attitude. Great neighborhood, beautiful home, HORRIBLE CUSTOMER SUPPORT AFTER. Buyer beware. PART TWO: 1/16/2023 we find water pouring out of our master window, down the wall and onto the baseboard and carpet. We call the emergency number like we were told to if anything like this happens.. Emergency line tells us its MLK day and everyone is off, somewhat understandable. Tells me that they will send the info to the manager and have someone reach out the next morning right away (they said manager was Ariel) By 10am we still hadn't heard from ANYONE so we made another call. We were told that a manager needed to review, and they would pass the info on. We waited 2.5 hours for a call back and received nothing as usual. Called and spoke to Elizabeth at customer service, she is beyond rude and does nothing to even try and help. She told us someone was already working the file and she had to refer us to them and she would have them call us. We asked for their number and she told us, "I don't have it, they work in the field." Then she continued to tell us this person would call us within 24-48 hours to check our leaking roof. 1 to 2 days just to have a customer service "manager" come out to look at our issue? This is an absolute joke. ... More

Many issues that we brought to Steve’s attention (field manager) during final walk through are not addressed even after moving to new home and it’s been 2 months. Field manager doesn’t pick the call from the time you get the keys and won’t handle issues in timely fashion. We had great experience with Toll Brothers home we bought back in 2017, Pulte has to catch up!!! Poor in responding to issues in timely manner. Have to wait a month atleast to get something working!!!

Buyer beware - production building means you give up your rights for a quality built house!! Sub contractors used are at the bottom of the barrel because Pulte pays them so poorly so they can make more profits. Do your research before buying from Pulte.