Pulte Homes Reviews in Phoenix Mesa, AZ

It was an overall good experience

Very professional and and responsive also great work

Great home and great people. Highly recommend Pulte homes. I like it so much, I bought 2.

Post sale customer experience has been really bad

There is no supervision on the job site and the superintendent lies to you and says no its ok that is the way Pulte does there work! Then when the blue tape walk though comes around simple things like doors closing correctly don't then you wait 14 days for someone to come and fix them. the bath tub is so scratched up the worker said he cant do any more> Iam waiting another 14 days for someone to tell me the something I cant take out the scratches

We financed through Pulte and it was one of the easiest loan processes we have ever had (this is our 3rd home). They were very communicative, easy to work with, and clearly valued our business.

Once they built the house, they dont even care to fix the issues reported during walk-in. They say they will fix it but they never do. Ask them to fix all issues before paying anything to them.

Everything was great except for my experience with pulte mortgage. They had a way of making you feel like a criminal and that you were lucky to have them lend you money.

From the first day that we contacted Pulte it has been amazing how helpful and kind each person has been. Living in NY during the building process we thought we would miss the experience of seeing our home built but seeing how great the people are at Pulte that wasn’t the case. Our salesman John along with our superintendent Joey made sure they sent us pictures to keep us up to date. Fernando and Chris help us from the pre approval to closing making sure we had all the paperwork and items the underwriter would need. There were times we thought we wouldn’t get the loan because it was taking a long time but they always reassured us we were fine. If you’re looking for a new build we definitely would recommend Pulte being the first to look at ... More

Poor finishing workmanship on home, doors not properly installed, mismatched French den doors, paint and drywall repairs needed, upgraded cabinets needed repairs, light fixtures dirty, outdoor brick walll poorly constructed and damaged (eyesore). Numerous other repairs required in home

Overall the buying/building experience was very good. Sales and the field manager were great. The design studio experience was too rushed and the designer was ok, not great. Now that we have moved in, we found issues that there teams should have noticed and resolved. We now await how they do in fixing the issues. Our final rating will depend on how they respond.

Great over all experience so far. Some communication issues with things that need to be fixed but decent over all.

We’ve had so many issues. We were promised the home would look like a model home and it wasn’t. We are waiting response to get our issues resolved. Just felt like things were put together as quickly as possible knowing things could be fixed. On top of that we have plot issues. Our plot is smaller than what was supposed to be according to the plan.

I am very satisfied with Pulte

Pulte offered an amazing home design that was extremely functional for our family. Throughout the process we were told how Pulte goes above and beyond industry standards to ensure a high quality home is delivered. However, that was not the case. The building process with Pulte was awful. While our Field Manager was great, the quality of workmanship across was sub-par. We moved into our home with a long list of repairs still outstanding. As we move forward after the 1 month follow up, we find ourselves finding more things that need to reworked then before. Pulte is more set on getting these homes off their books then an delivering quality homes to their customers. I was apprehensive to build with Pulte to begin with, and I can say I will never consider building with them again. ... More

Be diligent in walking through your home while being built. Your project manager is there to help, direct, and get answers and problems solved. Overall a great builder.

Most everything was great. But unfortunately, as we expected, as soon as we closed and were given the keys, most all of the items that our building supervisor promised would be fixed within a few days (i.e. cabinetry x4, carpet), were never fixed and we never heard from the building supervisor again. As a result, we're forced to go through the Pulte warranty department which takes weeks and months to have anything addressed.

My superintendent, Walter, is the best. He was there every step of the way during the process. He explained everything perfectly, and any minor issues that arose because of the bad storm, etc Walter was immediately available to help and get it resolved. He is the best.

With the market we are dealing with right now I appreciate the communication and responses when I've sent questions.

Good builder and staff

Some subs are excellent. Others are animals. No pride in workmanship.

Biding on a new build was alittle out there, but after getting the house pulte did great!

The sales support ( Jeff ) and my Feild manager Llyod was excellent support for all building process.

Overall great experience. The contractor was very helpful through every stage.

Pulte builder team is amazing, Sales team including Sam and Sophia were excellent with communication as lots were coming up, we really enjoyed the Design center appointments, with this product line, Pulte should include larger tile with more colors, more selection in the countertop and cabinets. Most other builders are giving white cabinets, toffe cabinets as basic options to select from, Also the Counter tops should allow buyers to select from Quartz and Granite, No other builder is using the light cream 16 *16 tiles as basic options. Other builders in the area are offereing 18*18 as standard tiles with 4 colors to select from. Also the entire house is painted with one color. Most builder are including 2 tone paint, semi gloss in wet areas, shelves, bathroom, laundry. The basic paint you are offering required immediate painting. When we move into home and spend so much money, the basic paint should be something livable. Other Builders are giving the following, 2 tone paint, including recess lights in all area including garage, storage. We chose to go with Pulte as the product design and floor plan. The base price should include other items. The construction manager Walt has done an excellent job in building our home. He looked at all small details and the final walk was very simple few small items and they were done prior to close of Escrow. We really enjoying building our home with Pulte and hope they include few more options in the future community. ... More