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Pulte Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Pulte Homes.

Read all 784 verified reviews from homeowners that built a new home with Pulte Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4.1 out of 5 stars in Phoenix-Mesa Area

784 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.1

Quality 3.8

Trustworthiness 4

Value 4

Responsiveness 3.7

Pulte Homes in Phoenix-Mesa Area

View Homes

Customer Reviews

Pulte Homes - Need more attention to quality and details.

  • Purl P.
  • Verified HomeBuyer
  • June 02, 2020
  • Surprise, AZ

Need more attention to quality and details..

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

trades dont care

  • Timothy W.
  • Verified HomeBuyer
  • January 08, 2020
  • Phoenix, AZ

always check the building progress

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Walt is great, but we received little attention to repair issues

  • Ronald P.
  • Verified HomeBuyer
  • December 20, 2023
  • LAVEEN, AZ

We have submitted several repair requests with only one repair

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Quality

  • Jerry A.
  • Verified HomeBuyer
  • October 05, 2022
  • FLORENCE, AZ

disappointed but overall nice house

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Pulte Homes - Please revise your new home very well.

  • Jesus M.
  • Verified HomeBuyer
  • July 05, 2022
  • GLENDALE, AZ

Please revise your new home very well. I had paint issues, kitchen items installed crooked, carpet issues, electricity issues etc. The sales team experience was amazing but construction wise was not.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Time will tell

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2021
  • Phoenix, AZ

Overall the buying/building experience was very good. Sales and the field manager were great. The design studio experience was too rushed and the designer was ok, not great. Now that we have moved in, we found issues that there teams should have noticed and resolved. We now await how they do in fixing the issues. Our final rating will depend on how they respond.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

The ineptitude of pulte mortgage

  • Rubin B.
  • Verified HomeBuyer
  • May 13, 2021
  • Phoenix, AZ

Pulte itself is fine to deal with. The requirement that incentives require the use of pulte mortgage has resulted in an inept mortgage organization.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 1

poor workmanship

  • Gary S.
  • Verified HomeBuyer
  • April 15, 2021
  • Buckeye, AZ

more time and care needed in finish work

Total Score 4


Quality 2

Trustworthiness 4

Value 4

Responsiveness 2

Pulte Homes - I love my new house.

  • Christina V.
  • Verified HomeBuyer
  • May 29, 2019
  • PHOENIX, AZ

I love my new house. HOA is a little high. Water is in the streets.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Sub Par Quality and poor construction manager

  • Edgar A.
  • Verified HomeBuyer
  • July 26, 2023
  • Buckeye, AZ

Several outstanding items during closing were not taken care of. Paint splatter everywhere, chunks of caulking on base boards that were painted over. Missed caulking areas. Even the homes to both sides of us still had blue tape on them after closing. Do not buy from here if you are looking for quality.

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

The builder was fine. The supply issues and finishing work of the contractors were very disappointing. Still trying to get things finished that were identified prior to closing

  • Aubrey S.
  • Verified HomeBuyer
  • April 13, 2022
  • FLORENCE, AZ

The builder was fine. The supply issues and finishing work of the contractors were very disappointing. Still trying to get things finished that were identified prior to closing

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Professionalism from Sales and Field Mgr

  • David B.
  • Verified HomeBuyer
  • April 10, 2022
  • FLORENCE, AZ

It is very difficult these days to judge a homebuilder due to material and labor shortages. The build took close to a month longer than anticipated which caused it's own issues. The labor issue and building materials were a bummer though. We hired an inspector to inspect the construction on two occasions and even he said that the materials and the workmanship we less than average. At this point we can only hope that the warranty process goes much better than expected and we can feel a bit more at peace with what we ended up spending a lot of money on.

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Pulte Homes - Could have been better in the mortgage application.

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2022
  • Phoenix, AZ

Could have been better in the mortgage application. Need to communicate effectively re temporary use of range hood. Different brand as specified on the contract.

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Pulte Homes - Could have communicated with me at each stage of construction

  • Myron P.
  • Verified HomeBuyer
  • November 03, 2021
  • FLORENCE, AZ

Could have communicated with me at each stage of construction more

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Love the area!

  • Ronald H.
  • Verified HomeBuyer
  • March 03, 2021
  • Peoria, AZ

The price/value of the home does not equal the price. We felt rushed to go to design before we were even sure about getting a mortgage. As the building process progressed, it would have been nice to change a few things. Design should go through options better. Products used are definitely lower quality and pride of workmanship lacking.

Total Score 4


Quality 3

Trustworthiness 4

Value 2

Responsiveness 2

Build was great buying experience was not

  • Rafael R.
  • Verified HomeBuyer
  • January 09, 2020
  • BUCKEYE, AZ

As a first time home buyer a lot of things were missed in the upgrading options. HOA going up with not even being in the home for 2 months with no notice. Just the whole buying experience and process was not great. Lack of communication.

Total Score 4


Quality 1

Trustworthiness 4

Value 3

Responsiveness 3

Very bad experience

  • Manoj Kumar P.
  • Verified HomeBuyer
  • October 23, 2023
  • LAVEEN, AZ

I wasn’t sure why roof tiles are falling of from top.. I don’t even understand how they constructed it. This is kind of crazy with issues in my home… I didn’t expected that house will be built without proper material and lack of knowledge on how to build.. it’s not issue with model it’s the issue with construction. Why construction guy take survey from customer directly and why they won’t show up when we have issues in home

Total Score 4


Quality 1

Trustworthiness 3

Value 4

Responsiveness 2

Great...until it isn't

  • Matthew A.
  • Verified HomeBuyer
  • February 02, 2023
  • SAN TAN VALLEY, AZ

Everything was great until we filled out our 5 star reviews that they all begged for. After that, everything takes a turn because nobody cares anymore. They got their good review and now it doesn’t matter - maybe a public review will spark some initiative. We moved into our new home 12/08 and discovered a leaking valve on a toilet 12/21. Construction manager wanted to fix it but because of “liability” gets told he isn’t allowed, and we need to contact customer service. We have been contacting customer service off and on with empty promises and zero follow through since then. The plumber ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Still pending issues even after 2 months of moving into the home

  • Anonymous
  • Verified HomeBuyer
  • July 06, 2021
  • Peoria, AZ

Many issues that we brought to Steve’s attention (field manager) during final walk through are not addressed even after moving to new home and it’s been 2 months. Field manager doesn’t pick the call from the time you get the keys and won’t handle issues in timely fashion. We had great experience with Toll Brothers home we bought back in 2017, Pulte has to catch up!!! Poor in responding to issues in timely manner. Have to wait a month atleast to get something working!!!

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Quality no home buyer should have to settle for!

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2021
  • Phoenix, AZ

Buyer beware - production building means you give up your rights for a quality built house!! Sub contractors used are at the bottom of the barrel because Pulte pays them so poorly so they can make more profits. Do your research before buying from Pulte.

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

MISSING ALOT OF CARE AND QUALITY

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2022
  • FLORENCE, AZ

Great Sales Personal and Mortgage people Construction crew chief was vey good ,, quality workmanship on house----well not so great ..... The personal building appear to less then qualified and in a hurry to get work done alot of simple quality features missed... trying to get things corrected good luck see ya in a the next lifetime.... after you close---your almost on your own

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Had some issues

  • Kara M.
  • Verified HomeBuyer
  • February 18, 2020
  • FLORENCE, AZ

Had some problems with garage door and fireplace.After being in house two and a half months finally got resolved

Total Score 4


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Failing The "Last Mile"

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2023
  • Phoenix, AZ

There is way too much to share, but the bottom line is that the sales process went well, but not the finishing the construction's final touches. The last finishing touches, such as fixing things that are not done right or incomplete has been a frustrating slow process. Ranging from bad solutions to no (or slow) response. Even 60 days after closing we are still chasing resolution. This is true for us and other homeowners on our new street. Pulte's operations can't seem to get the 'last mile' of the journey completed. Very disappointing.

Total Score 4


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

The lack of communication

  • Earl F.
  • Verified HomeBuyer
  • January 12, 2022
  • Buckeye, AZ

If our lease wasn't up in our apartment we would not have signed to close. 2 months after the final walk through, we are still missing an electrical plate, we still have 1 wrong outlet in the laundry room that we need to plug in the freezer, a floor tile still has the color and brand printed on it, the bottom trim still has the color of the grout all over the trim and we still don't have the right thermostat in the house. I had such high hopes with the Pulte reputation.

Total Score 4


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Home style we wanted

  • Evan B.
  • Verified HomeBuyer
  • January 12, 2022
  • Peoria, AZ

Pulte is very responsive up until they get your money. Poor workmanship and terrible customer service after closing. They are not responsive to the needs of their buyers. Need to go over the house with a fine-tooth comb and demand everything, no matter how small be repaired.

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1