Pulte Homes Reviews in Phoenix Mesa, AZ

Two months after buying the house and moving in, we do not have keys to the mailbox. After asking the sales office multiple times we have just been passed around and no one is able to get the keys made for us. Otherwise great house.

Home took longer than expected which cost us a lot of money in storage of furniture, moving costs and housing costs while we waited for completion. We understand supply chain issues caused these delays and our supervisor did everything he could to satisfy us, which we appreciated.

Great customer service but very bad mortgage experience. Stay away from Pulte Mortgage.

I was very happy with the initial delivery and construction of the home, but afterwards I have not been able to get significant issues resolved. This is partly due to Covid-19 , but we have issues in the home that should have been caught before we moved in that we have had to live with for the last 1.5 months and counting. I am concerned that I wont be able to get them fixed after the crisis ends.

Construction quality as to standards is questionable. Cabinet install sucks!! Title processor (first one) was so nasty they had to chand agents. Communication. This is 2nd pulte home probably last

Disappointed in the constant change with my close date. I had to reach out several times and ask questions about where my home was out. Everything was blamed on COVID but the problem was they were not realistic with their close date.

The Pulte staffers are excellent however the workmanship is way below par.

In an overt effort to mass produce moderate-quality homes, the builder is absolutely rigid in making changes that would save them costs of materials yet they are overtly willing to guide you toward upgrades with 600% markup margins. The only smart move with builders such as this is to purchase the home at near base price, do diligent homework on acquiring upgrade estimates outside of closing and then decide how to proceed with the builder. For us, those moves were an as-build base kitchen, base carpet, base tiles, base paints and no structural wire upgrades. Builder wanted nearly $200k for a home we desired but we were able to achieve that after close for $45k and a little extra dust. It’s your money and generally the largest purchase people make in their lives. Suspend emotion and be smart. ... More

Feel there was some misinformation given from the sales office. Field team is excellent.

Second pulte home I had built and must say that the first time was a Much more Pleasant experience for a Number of reasons: sales Was not familiar with the new models (cosenza) so some things that were told to me turned out not to be true. I felt very much rushed and pressured during the closing process and pulte Was not flexible on modifying dates for closing even though I mentioned I had a death in the family. Don’t like that pulte mortgage sells my Mortgage. On a positive not pulte seems to still build a pretty decent home however this interior flat paint seems to be cheap as it stains, rubs off and flakes very easily. I would like to see if I could get assistance with converting to a latex or semigloss ... More

John was great. Wished he had a little more information to share when I had questions. Wished the builder would anticipate what buyers would want and do it rather it was requested or not. For example, prepare for a sink in the laundry room although it may not be requested. You are putting in plumbing regardless. For the stove, put gas if it is available although you as the builder put in electric. Buyer may come later and want to do gas. Just saying. You put in wiring for ceiling fans it is the same same if you ask me. Just saying.

Really need to work on what trades you hire for your builds…we’ve had big delays from them or no response at all.. Andy has been great and the only thing trying to hold it together. He’s really the only reason for this high of a rating. Started paying for a home that still has issues.

Superintendent was great. The subs ran the schedule. I was a general contractor for 48 years. The subs did what I wanted and when I wanted it done, not the other way around. It should not have taken 7 months to frame a 1756 sq. ft. house on a slab. House should have been done 3 months sooner.

House closed on time.

As compared to other home builders, I felt like a number and the building process while understandable felt like I moving more into an apartment versus and expensive home I bought. Their mortgage officer assigned had an attitude which caused me to move to another institution for partial financing of the property.

I feel Pulte is pushing homes out at a rate that affects the buyers over experience. From walkthroughs that never happen and poor communication between builder and contractors that the buyer is left to deal with. This was our forever and we imagined the process being smoother with much less need in my involvement post closing to complete.

Everything was great except for my experience with pulte mortgage. They had a way of making you feel like a criminal and that you were lucky to have them lend you money.

When we had an outside inspection, we were told this was one of the best construction he has seen.

Overall happy with the home I purchased. The Pulte realtor was excellent. Moved in a little over a month ago and am constantly having Pulte come out to fix things. Feels as if they rushed through the building process. Definitely inspect the home multiple times before your warranty expires. Considering getting a professional inspection as well. Would buy again if the price was right.

We bought a Pulte home in 2007. Loved it and still own it. We just bought this new house and the quality difference is abismal. Cheap paint, cheap toilet seats, cheap electrical craftsmanship, cheap roofing attention to detail, ceiling fan bracket recessed over an inch in the ceiling keeping us from hanging the fan properly, cheap stucco, house was delivered dirty, rusting back view fence upon delivery, over tightened light switch plates keeping the switches from operating freely, bathroom door rubs on door frame, etc... for a house that we paid 352k on a 232k base model. Do an extremely thorough inspection. Take your time. ... More

Covid 19 impacted our walk thru and moving in process. There's been no work or follow up in the 2+ months we've been in the house. No 7 day check in, no 30 day follow up and there are 3-4 issues that need addressing. We were told 2 months ago that things will be addressed when Pulte resumes that program. Still waiting-no communication/updates. Frustrating.

The design center was the worst experience. The base price of the house is not even close to a realistic price unless you want poor quality materials. The trades are not paying attention to detail and are just rushing the jobs.

I am not happy with the quality of the upgrades for which I paid such high costs. Upgrading the master bath to larger shower did not include better tile on walls. Then what was installed is plain white with out any design or detail. Upgrading the kitchen and cabinets did not meet expectations because with the filler space between the oven and microwave makes me believe that they are box cabinet which looks cheap. The best part of my review is because Jordan was/is a great project manager and was very helpful in solving issues.

Overall everything is fine. We love the house plan but a lot of things were missed on the house that we had to go back and address. Towel racks not level, holes in flooring under the carpet, sloppy drywall and painting, stairs creak when you walk on them, shower rods don't fit properly, kitchen cabinet missing a knob, a circuit in the kitchen had a short that was tripping the breaker....and on and on. Maybe this is the way it goes now days but disappointed that Pulte doesn't put more effort in delivering the final product. We will definitely make them address everything but it is time we shouldn't have to spend. ... More

Building quality is not good.