Pulte Homes Reviews in Phoenix Mesa, AZ

Great customer service but very bad mortgage experience. Stay away from Pulte Mortgage.

All the people from Pulte we dealt with were fantastic. Our GC Jim, sales rep Andrea, mortgage rep Marcela and everyone else were great. Basic construction of the home was solid. Our own independent pre-drywall inspection was very good, however it was the finish work of paint, cabinetry and finish carpentry that was left short. Several broken cabinet doors, cheap flat paint with many sloppy errors, trim and door frames damaged and covered up. Other items were a damaged hood vent, electrical outlet not even hooked up, missing cabinet hardware for an entire bathroom and data cabling not terminated correctly to name just few. We have had homes built before and have been through the process. Many of these items should have been caught and fixed before move in. The good is that these items are fixable and we know we will love the home once everything is in great condition. ... More

Many issues that we brought to Steve’s attention (field manager) during final walk through are not addressed even after moving to new home and it’s been 2 months. Field manager doesn’t pick the call from the time you get the keys and won’t handle issues in timely fashion. We had great experience with Toll Brothers home we bought back in 2017, Pulte has to catch up!!! Poor in responding to issues in timely manner. Have to wait a month atleast to get something working!!!

I had on issue that has not been resolve i had an rv gate install by pulte and the cable guys or who ever thats their cable box installation decided to install it righ were my rv access is at so i talk tp pulte personal but had had no luck getting my problem resolve

Sophia, our sales consultant, made our buying experience so wonderful. She worked with us, tirelessly providing answers throughout the entire process, even after the close.

Everything has been good and we are enjoying our new home. We have a few things that we need to have fixed. One item in our house that I feel is not very good quality is the stainless steel sink in the kitchen. It wasn’t cheap to upgrade and the quality is not good. Seems very thin and scratches easily. Seems more like a builder grade and not an upgrade.

They build a great home.

Proud to say I own my very own Pulte home, here at Canyon Views! Enrique with sales, Mike & Shanna with mortgage and Mike with the construction team. These individuals truly have made this experience outstanding. The memories that will be made in our very first home will last us forever. Huge thank you again to everyone that made this possible within Pulte. First round of drinks are on us, cheers!

The design and layout of the home.

Overall Construction is great .

Scott was great, updating me on a weekly basis. After the closing, he took care off some issues that I found after moving.

It was a fun and easy process.

I will never build with Pulte again or during a pandemic

Our field manager Nick was wonderful.

We went through their financing and added insurance and security making it easier for us. They were very easy to deal with and the complete process went smoothly and it will be easier for us each month.

When we had an outside inspection, we were told this was one of the best construction he has seen.

Everything went smooth from start to finish for us!

The community grows so fast.

The entire team from Pulte have been excellent. From the sales team, design center, Pulte Mortgage and the construction project manager all were awesome to work with and was there for any questions we had

Pulte itself is fine to deal with. The requirement that incentives require the use of pulte mortgage has resulted in an inept mortgage organization.

Everything was great. Mortgage experience was mediocre

Pulte is an overall excellent builder which is why we’ve built twice with them. This home we built recently dipped slightly in the quality and workmanship and I believe it was due to the real estate industry in general being so overwhelmed. The contractors seemed rushed and in some cases appeared to not be a thorough. Several items on back order that we are still waiting on we’ll after we closed. This would not deter us from building with pulte again as their overall process and quality is excellent.

Site manager didn’t provide any photos of the house during the build process. Was “extra” helpful when we signed for the house because of a survey. Gave him a bad survey, so he quit taking our calls, emails, and text messages. If it wasn’t for the site manager, I would rate Pulte much, much higher!

more time and care needed in finish work

Please pay attention to cosmetic issues on the home .