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- Phoenix-Mesa, AZ
Pulte Homes Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Pulte Homes.
Read all 902 verified reviews from homeowners that built a new home with Pulte Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Phoenix-Mesa Area
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Customer Reviews
Pulte Homes - Overall we had good experience.
- Irfan A.
- Verified HomeBuyer
- February 11, 2021
- Peoria, AZ
Overall we had good experience. What we did not enjoy was the options we got to select in design center. Pulte definitely add more options as it gives way less to choose as compared to any other builder of this scale.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Helpful people, beautifully designed
- Amanda G.
- Verified HomeBuyer
- February 05, 2021
- Phoenix, AZ
All the Pulte people I worked with were very helpful throughout the process. The homes are some of the best designed and well thought out of all the builders you can choose from in the Phoenix area.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Home buying experience with Pukte was awesome!
- Elisandro J.
- Verified HomeBuyer
- February 02, 2021
- BUCKEYE, AZ
Home buying experience with Pukte was awesome!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Good home.
- Edward N.
- Verified HomeBuyer
- February 02, 2021
- Buckeye, AZ
Good home. Thanks a lot.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Peace of Mind
- Ramneet S.
- Verified HomeBuyer
- January 28, 2021
- BUCKEYE, AZ
Robert Really went above and beyond to remove all doubts we had in addition to any fixes/minor touch ups that were needed during the move in. That speaks volumes about the company's focus on customer expereince.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Communication was excellent up through closing
- Karen W.
- Verified HomeBuyer
- January 27, 2021
- BUCKEYE, AZ
Working with our construction manager, Robert was great. He was kind and helpful. Once you are moved in, it seems that it takes a bit longer to get things addressed, but they get done.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Pulte Homes - Pulte Homes has good Customer Service after the home is completed.
- Bill N.
- Verified HomeBuyer
- January 27, 2021
- MESA, AZ
Pulte Homes has good Customer Service after the home is completed. The people from the sales department to the design center made it an easy process. The few issues we had with the new home were taken care of in a timely manner. Upgrade offers made it an even better home!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Slow and irritating. Poor quality.
- Gregory A.
- Verified HomeBuyer
- January 26, 2021
- Buckeye, AZ
Just not what I would have expected from a national builder. The house keeps us dry but that’s about all I can say about it. Very strange building techniques and materials. Very loud with outside noise. Cold and hot spots throughout. Exposed wires, etc. Just very poor effort overall. I would never recommend a Pulte home to anyone.
Pulte Homes responded:
We are so sorry that you are unhappy with your new home and in turn would not recommend our services. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Great deal in a beautiful community
- Marcus S.
- Verified HomeBuyer
- January 26, 2021
- PHOENIX, AZ
Overall happy with the home I purchased. The Pulte realtor was excellent. Moved in a little over a month ago and am constantly having Pulte come out to fix things. Feels as if they rushed through the building process. Definitely inspect the home multiple times before your warranty expires. Considering getting a professional inspection as well. Would buy again if the price was right.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 5
Communication
- Troy F.
- Verified HomeBuyer
- January 26, 2021
- Buckeye, AZ
The communication between the builders and the buyer was very poor! Simple problems could have been resolved with honest communication. I felt I was deceived many times throughout the building process. My issues were resolved, but only through a long and drawn out process. Very frustrating!
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Super Superintendent
- Benjamin B.
- Verified HomeBuyer
- January 26, 2021
- Phoenix, AZ
From the moment that our house was assigned a superintendent, we were in good hands. From weekly Friday updates to writing a welcome message on our concrete slab, Scott went above and beyond to make our home perfect for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellemt communication from buying to closing; comprehensive warranty
- Ian H.
- Verified HomeBuyer
- January 26, 2021
- Buckeye, AZ
Pulte is an amazing builder. The floorplans are well designed and highly customizable. The entire process was very smooth because you always had a Pulte team member a text or phone call away to answer your question. The quality of the home is amazing and they are very eager to fix anything that doesn't look right. Maybe the best part of Pulte is the comprehensive warranty that is huge for piece of mind.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
VP
- Michael A.
- Verified HomeBuyer
- January 13, 2021
- Peoria, AZ
Both Contruction foreman’s were great, we started with Chris, then he goes of and gets married and gets the COVID-19. Can you believe that guys! Lol But Steve stepped in and was absolutely great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Leslie was a delight to work with and so right on top of any questions we had and if she didn't have the answer she found out and called or text us back.
- Robert B.
- Verified HomeBuyer
- January 10, 2021
- Buckeye, AZ
Overall the buying experience was great. We have been in the home since mid November and still waiting on some things to be taken care of. I understand with the holidays and covid its not easy but these things should've been taken xare of. Over all we love our home and can't wait to get it all organized and backyard done.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Pulte Homes - Excellent experience overall, from start to finish.
- Rebecca L.
- Verified HomeBuyer
- January 09, 2021
- FLORENCE, AZ
Excellent experience overall, from start to finish.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - My experience was good.
- Richard C.
- Verified HomeBuyer
- January 06, 2021
- Phoenix, AZ
My experience was good. Even though we purchased just before the pandemic and had to navigate through that complexity, the Pulte experience was positive and we felt like we were treated well. We're satisfied with our home and the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Impressed with our experience
- Marco L.
- Verified HomeBuyer
- January 06, 2021
- Phoenix, AZ
I’ve worked for builders most of my career and HD expectations that there would be a lot of issues in our building process. But, our superintendent Ron, was absolutely amazing. He’s good at building a quality home and being responsive to us as the owners. I truly feel like we had a positive experience because he was the lead.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
.Home Feel
- Aayceon A.
- Verified HomeBuyer
- December 08, 2020
- Buckeye, AZ
Everything about this experience was great, everyone was extremely helpful throughout the process. Pulte Homes really does a great job of making a family feel at home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - They were nice and super helpful
- Argimiro S.
- Verified HomeBuyer
- December 08, 2020
- BUCKEYE, AZ
They were nice and super helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Lloyd was very responsive in managing the build process.
- Gretchen M.
- Verified HomeBuyer
- December 08, 2020
- Phoenix, AZ
Lloyd was very responsive in managing the build process. Very helpful and enjoyable to work with. He built trust through his knowledge and responsiveness
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality and attention to detail was and still is lacking
- Michael S.
- Verified HomeBuyer
- December 08, 2020
- Phoenix, AZ
Every time we visited the job site it was filthy. No one watched the contractors that were "working" at our home. Beer bottles on site, bathroom plumbing not complete in one of the bathrooms, heater not set up. Even at our walk through the house was not clean and it doesn't seem to bother our "Construction Supervisor". We are sorry we didn't buy from a different builder.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
The construction aspect! We had a great Field Manager and the process of the actual house build was great!
- David W.
- Verified HomeBuyer
- December 02, 2020
- Buckeye, AZ
Pulte made our home purchase smooth and enjoyable. We had a great experience with the whole Pulte team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great value for the price
- Patrick S.
- Verified HomeBuyer
- December 01, 2020
- Peoria, AZ
The entire purchasing and build process was smooth
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - very happy with floor plan and workmanship
- Michael S.
- Verified HomeBuyer
- November 30, 2020
- FLORENCE, AZ
very happy with floor plan and workmanship
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
WHO IS THE CONSTRUCTION MANAGER AFTERYOU MOVE IN!!!! ??
- Deidra K.
- Verified HomeBuyer
- November 28, 2020
- FLORENCE, AZ
Very unhappy since I've moved in. Every one just dissappeared. Where is the construction manager??? I have emailed him at least 5x and I get no response. His name is James, did he get fired??? I called my sales person, Samantha and I get no response. I emailed John at the sales office also, no response from all three of these people!!! Who do I get in touch with for repairs. I have been trying to get in touch with James for at least 7 weeks now. I have a cabinet that has not been replaced since August!! Who do I call please!!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 1
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