Pulte Homes Reviews in Phoenix Mesa, AZ

I have been in my home for a little over a month. Obviously I am going to find imperfections, but there are far too many things that pop up that just show laziness. Holes in drywall, nicks and dents in drywall, grout splattered and stuck to tiles/walls, chipped grout, cracked paint in almost every ceiling corner. I've had the project manager/customer service come out to inspect some of the issues, said they would have it taken care of in a couple weeks. it's been over 3 weeks and there is still no update.

After two months since COE, some items are still not addressed or fixed. The appointments have been re-scheduled for 2 or 3 times.

Sloppy work/ poor craftsmanship. It feels and looks very rushed. There are holes in walls that we are finding in random places that were missed during walk through, globs of paint everywhere on the walls even after pointing out and fixing over 50 during walk through, uneven cabinets etc. They also have an awful warranty. Flooring isn't even covered! We have only been in our home 2 months and the floor is already coming up and they are saying it’s not covered under warranty.

Pulte needs to step up their game for quality control on the use of their sub-contractors. It seemed at the tail end of the build they incurred all kinds of inferior quality workmanship and follow-up. Very disappointed. They did their best to fix the issues, but it was a head ache getting there.

We were rushed into our new home without many things being completed first. We have had various issues with the finishing stages of the home and the exterior of the home. Paint was not and is not completed to match colors, holes in cabinets, cracked cabinets, dents on facia of appliances, stucco cracks on most exterior walls, and many other little things that add up to a move in ready home, which this was not. They are fixing things as we go but that's not good business practices if you want to continue business. Would be nice to pay for a home that is move in ready, cleaned, not construction cleaned which is dust and insulation everywhere, and everything work before buyers move in. ... More

During the final walk thru we found problem with, cabinets, flooring, tile and roofing. Numerous work orders were put in but either trade people did not show up or they did not attempt to fix the problems. When you pay 1/2 million for a home we would expect quality workmanship. I believe builders are pressured to get homes built. Our Project Manager tried the best of his ability, but if the Contractors don’t Care then there is not a whole lot he can do on his own.

I bought a model. I realize my home was not under warranty or that they werent going to do anything major to fix issues. However, even something basic- for example, as you go up the stairs, there is a big chunk out of the wall. How hard would it have been to fix it? Our fireplace doesn't work. A simple visit from the super would probably take care of it but no one would respond. Very disappointing. The toilet flushes can be heard downstairs like someone is hitting a sledgehammer. The sales office reps were great. That's why they get a better rating.

We have been in the house for two months now and no one has come to fix the 15 issues we have sent to home warranty

There are good things about this home but too many little problems and some bigger ones. Hardwood floors had a lot of glue on them, island outlets had no electricity for a month, overflow in bathroom tub was not installed correctly so water flooded, paint was on floors from touch up etc. Chips in doors, tile cracked

Covid has delayed everything in my experience with Pulte (is what I'm told) this year. I've lived in my home for 3 months & still have several workmanship issues that were notified by my overworked field manager & still haven't received notice from another rep whose supposed to schedule our appts to get these items fixed. It's caused significant delay in being able to unpack & things which need fixed after getting worse.

The sales process was smooth. The quality of the finishing, (trim work, tile installation, painting) was low in my opinion. The superintendent for my build came across as helpful but his follow through has been poor as far as making sure the finishing issues are resolved. Unfortunately some of the repair work has resulted in more damage/poor workmanship than before the repair. The house closing was moved up 3 weeks from its original date and the quality of the final product seems to have be sacrificed to make this happen.

The girls that you talk to in the call center , need to listen and put down the doughnuts, They are not the top notch of the tree!

The location is great but unfortunately the new home isn't without multiple problems that after 1.5months from move in are still "being evaluated for scheduled repair" It's extra stress and annoyance that takes away from the enjoyment of the move to our new house.

My husband and I were super excited about the purchase of our new home. The sales consultant we worked with seemed very credible at first, however, we soon discovered that most of the information she provided was just a sales pitch. She misinformed us about a few different items related to the structure of the home and the percentage owed based on the options chosen. This information was never discussed, however, it seemed as if there was always a cover up on her end whenever it was brought up. She promised the house would be 100% ready at the time of the final walk through, she couldn't have been more wrong. We spent more about an hour and a half pointing out imperfections and other issues with the house during the final walk through. Even after we closed, issues that were previously pointed out were not addressed. Here we are more than a month after closing and we are still dealing with issues that should have been done right the first time. The workmanship was very poor due to incompetent contractors hired by Pulte who don't do their job correctly the first time. ... More

Cheap paint and construction on interior and exterior walls. No attention to detail by the contractors. Design features and options are good.

The individuals who work for Pulte are great and do their best to correct the poor quality of work done by the subcontractors they hire. We've been in our new house 60 days and we're still waiting on issues to be resolved. Very disappointed in the quality of work by their subcontractors. I would not buy another Pulte home.

I chose Pulte because I knew I was going to use some upgrade materials. Bottom line the contractors are fair to mid. I would not recommend a Pulte home over any other reliable builder.

The home we bought was to be completed between Jan. and April with Feb as their goal. We closed June 12th. The interior of our brand new home was really dirty. We found shoddy workmanship everywhere we looked. There are holes in cabinets that expose the insulation. A week before our close we were at the property and heard a bulldozer hit our AC Unit. It knocked it off it's foundation and slammed it against the house. It was dented all over. We called and complained and we were told they would take care of everything. All they did was replace the dented exterior. The unit turns on with a very loud BANG!! We have complained and requested service but we have not been contacted yet? Our $26,000. tile floor that we couldn't wait to see had adhesive tape glue that was left from the painter's throughout the entire house. We were told over and over that they were going to do an acid cleaning before we took possession. There was no cleaning! I spent 4 days on my hands and knees cleaning it with Goo Gone and I'm 66 years old! It's starting to re-appear as we walk on it. This is our forever house. Our Retirement house. Our last house. We expected much more than we got. ... More

Pulte asked me many times throughout the building process if I thought I was getting a quality home. I would tell them that I can’t possibly know that yet. Now that I’ve moved in; yeah, if this is Pulte quality, cosmetically it’s pretty awful. Can’t say too much about the functionality of everything as I’ve only lived here a month, but the price of the home is not consistent with the quality. It’s disappointing finding new issues on a daily basis.

we have a lots of issues at home we called them several times it takes more than a month before they do an action. some of our appliances ang not in good condition not working.

Paint is of poor quality and very thin. Finish work is lazy and lacks detail required of finish work, trim is done with 45s in some places and just pressed against each other in others, house was super dirty when we got keys, the ac filters were so clogged it was making a whistling sound because the air was going around the filter. Counter top was cracked they tried to say it was a fissure and then changed the definition through out to fit their benefit. The house was lazily went through with touch up paint that ended up on cabinets and other places that it shouldn’t been on. A substance on our sink that can’t get off, a black spot on our glass that won’t come out. I unpleased by the lack of attention to details through out. ... More

While we love our new home there are shortcomings. The delivery was rushed and felt as if there were numerous items either damaged, not working, or missing or unfinished. We moved in almost two months ago and only one item of several has been addressed. We still don’t have cold running water, but the vast majority are damaged or cosmetic items. While the price you pay is subjective I feel we paid a large premium for a sub par product in the end with slow service after the sale. There are only so many excuses of trades not being available and supply chain issues which is why we rated the experience as average but how things are handled and once resolved to our satisfaction will ultimately drive our final opinion of if we would recommend or use Pulte in the future. ... More

Going on two months in the home and still no cabinet hardware. Good luck with getting any resolution on issues not reported during the final walkthrough. My cabinets were installed poorly, and I’m struggling to get Pulte to fix the damages. Communication is poor, and I was accused of causing the damage myself. I’m so disappointed. Every time I reach out for updates on my outstanding issues, I am made to feel like a bother. The sales process is great…but the experience after the purchase is complete can leave you feeling devastated. Tip- stay in that house during the final walkthrough until you catch every little issue. Get on your hands and knees and inspect the cabinet installs carefully. You should not expect to have to do this, but I missed some of these things and now I’m in the position I’m in. I have had to come to terms with other items I reported will not be fixed. Had I known…. ... More

I did all my upgrades with Pulte design center and everything that I upgraded was put in incorrect or damaged still waiting months to get items fixed..

I was a new home buyer and i was very much curious to know each and everything. I used to visit the site every other day. It was a good experience. The sales office helped a lots to understand each and everything. The design center experience was not good at all. I wanted to modify some of the upgrades and the person will not let me do.