Pulte Homes Reviews in Phoenix Mesa, AZ

Poor workmanship

The whole process from booking till closing was really good and clean with Pulte. They kept all information open and informed. I moved in 1 month back and we are happy so far with overall build quality and we had great experience of buying the home from Pulte Homes

We have owned many older homes in our lives but this home is our first new home. All of the people that we have worked with have been very helpful and the few problems ( and I mean very few ) that we have had they have taken care of quickly. We will recommend Pulte to anyone looking to buy a home.

We very much like our new house

Completed review before turn over the house keys

Customer service has been great and the materials used for my house are of a great quality!

After two months of home ownership I have a 15+ bullet point list of issues still needing resolved. Still don’t have a working oven, and a row of tiles have fallen off my home due to poor workmanship during installation. A lot of the concerns have been brought forward from even pre closing dates that have yet to be fixed. Additionally since we started this process we are now on our third foreman... that should tell you something.

Absolutely terrible. After spending 1 night in my house we had our first, but not last, major water issue. I haven't even slept in my house for weeks because of the 2nd major water incident in which you knowingly installed a broken dishwasher which leaked and leaked into my kitchen island causing mold. I have major regrets working with Pulte and wish I had just bought an older house or gone with Taylor Morrison. This experience has been devastating to my wife recovering from surgery, my 3 very young children as well my my dogs, 1 of which is 15 years old in diapers and in his last legs. I work from home so I am unable to to my job or make a living as I work on commission. You've honestly cost me a lot money and personal suffering. Pulte Homes is an awful company and I will be sure to let anyone who wants to know what they can expect when you work with a company like Pulte. Worst of all? There's nothing I can do about it because you're a big company and I am just 1 person. But hey you guys made a few bucks off of us right? All in the name of profits. I wouldn't be able to sleep at night if I did this to a family but something tells me nobody at Pulte has lost any sleep over us. I know I can't do much I suppose but I will share my experience with as many people as I can so they can avoid making the same mistake we made in building with Pulte. ... More

Pulte wont help you in what ever situation you are. All they need is to complete with in the dead line unnecessary of what situation the homeowner is in. They make mistakes and you have to pay for it . In my case in they screwed up with the AC and they want me to pay for it.

The construction of Our new home was completed while We lived out of state. All of the Pulte professionals kept Us up to date and informed during the entire build process, including pictures at all stages of construction. Our Thanks to Everyone at Pulte.We love Our new home.

Pulte is a cookie cutter builder. There is very little flexibility or customer understanding, Customer satisfaction takes a back seat to prepackaged home construction and no exceptions are granted, regardless of how logical the requests might be. All levels of management are virtually terrified to issue a "change order" for fear that their statistics will be negatively affected...but most of all that additional expenses might be incurred above the prepackage cost...even when the buyer offers to pay any additional expenses. Had I known their mode of operation, we never would have purchased from Pulte....truly SAD. ... More

Warranty person Hector is the best we have ever worked with on our warranty issues. Gets them taken care of right away. Twice we have bought Ryland homes in the past and they were the worst to deal with on a new home warranty issue. I will never buy another Ryland home ever as long as there is Pulte Homes .

The sale person was the most professional and helpful person to start off the experience of buying our first new ground up home. along the way from superintendent to closing, all the people involved were excellent to work with. Questions were answered immediately and professionally. great company do do business with.

We have been in the house for close to 2 months now and absolutely love the job that has been performed.

Minor repairs needed as expected. Overall a good experience.

After moving in we noticed the Drywall texturing on our home was extremely bad. You can see lines, holes, defects, and areas that was not finished or sanded, etc. To date, workers have spent 5 days of re-texturing and sanding. And now, 3 days so far, of painting our home and probably another 2 ti 3 days to finish painting Then, they need to send cleaning crew to clean as well as cleaning the air ducts due to ALL the dust that have accumulated. Pulte's Quality control should have caught this issues prior to move.

Covid has delayed everything in my experience with Pulte (is what I'm told) this year. I've lived in my home for 3 months & still have several workmanship issues that were notified by my overworked field manager & still haven't received notice from another rep whose supposed to schedule our appts to get these items fixed. It's caused significant delay in being able to unpack & things which need fixed after getting worse.

I would definitely buy and recommend Pulte to friends and family

We bought a Pulte home in 2007. Loved it and still own it. We just bought this new house and the quality difference is abismal. Cheap paint, cheap toilet seats, cheap electrical craftsmanship, cheap roofing attention to detail, ceiling fan bracket recessed over an inch in the ceiling keeping us from hanging the fan properly, cheap stucco, house was delivered dirty, rusting back view fence upon delivery, over tightened light switch plates keeping the switches from operating freely, bathroom door rubs on door frame, etc... for a house that we paid 352k on a 232k base model. Do an extremely thorough inspection. Take your time. ... More

The Pulte staffers are excellent however the workmanship is way below par.

This is our second new home through Pulte. So far, we have been happy with our purchase. Pulte does a good job building. The finish has left a few flaws, but we are certain Pulte will handle. My only concern is that the neighborhood should only have so many rentals, but have noticed that atleast six rentals surrounding my home. This should not have been allowed.

Overall a great experience; the sales staff kept us informed and let us know when the exact model was available on the lot size we’d been hoping for. Construction was completed on time and call backs for follow up items were prompt and/or reasonable.

Jon the builder told us if we have any issues to call him directly. Everytime we get a survey we miraculously hear from him. We had a variety of issues the first 3 days and not only did he not return our phone calls but he referred us to the customer service line and they told us he needs to fix the plumbing and contact him. My wife is 7 months pregnant and imagine our surprise when we couldn't shower or use the bathroom because the plumbing wasn't working and there wasn't any hot water. He had explicitly told us to contact him directly and we were ignored. We had previously purchased a brand new KB home and never had any of these issues for the 3 years we lived there. Makes us think not only was this house not built correctly, but it also wasn't inspected properly. We keep hearing the covid-19 excuse but what does that have to do with a properly built home. I would never ever recommend Pulte to anyone. ... More

The whole process was top notch compared to other builders I have bought from.

We bought the Parklane home and the buying process was easy. The home came out beautifully and we couldn't be more happier. Our project manager was always available to answer any questions or concerns.