Pulte Homes Reviews in Phoenix Mesa, AZ

It is VERY obvious that Pulte did not appropriately oversee the workers who built my home. So many massive issues in all of the finish trades. I wanted to move into my home with peace of mind and now I’m stuck in an endless cycle of fighting with tradesmen over their terrible craftsmanship. Absolutely horrible. I used the think Pulte stood for build quality. I no longer have this association with their name.

You will get an incomplete home at closing. I suggest hire a home inspector to inspect your home. We had alot of issues, and expect not to get the issues fixed right away. I know we are living in a crazy market but don't advertise high quality when the house is far from it.

I think there was a rush in completing the home, compromising with quality.

Our salesman Eric was great. They can never give us an accurate estimate of when the home would be completed talk to three different people I got three different estimates of completion then after longer than expected they call us and tell us it would be completed in 30 days, not giving us much time to prepare to move. After moving in our dishwasher did not work it took them almost a month to get out here to fix it and they are very slow to respond to any other issue we have been here almost 2 months and still have many unresolved issues. When I do talk to somebody they tell me they’ll take care of it right away then I never hear from them again until I call them again and they keep telling me they’ll take care of it and they still have not after almost 2 months. ... More

I feel this House was rushed to be built and closed on for financial gains. Numerous craftmanship and material issues, most that were addressed at walk through, have not been resolved. It is now two months past closing and we're still waiting for simple things to be repaired and or replaced. This was my first time purchasing a new home, and it has been far from a pleasant experience for me or my family.

Garnit broken and they lied its part of granite

sales office was great in dealing with them. The problem is with the closing crew and not following up on customer request or even returning phone calls, text messages, etc. If pulte values their customers they should hire more people to handle the job requirements or hire personnel that do not ignore your phone calls.

EVERYTIME THERE IS A PROBLEM WITH CONSTRUCTION, PULTE MAKES EXCUSES AND TRIES TO GET OUT OF FIXING THE PROBLEM, BY SAYING ITS NORMAL AND THINKS HOMEOWNER SHOULD EXCEPT THE DEFFECT.

Been in new home for one month now. They forced us to close by Oct 1 to hit their quota after we waited over a year for it to be finished. Now waiting weeks for someone to feed pond to all my issues that were not complete. My punch list. Everyone dark except these surveys

When you bring up issues right after closing such as cracked tile, door has hole in it, which takes over 2 weeks to be painted so far and not installed, a month out at this point to get stucco hole fixed, if they show up! Just horrible on issues and they just do not care after you are handed the keys. No communication with you, if there is no one is on the same page.

The finish work was rushed and not good at all. There were so many corners cut that the house looks terrible. We marked all of the issues in the walk through, but roughly only 25% of the issues marked got fixed. The cleaning was also the worst cleaning I have seen. We spent roughly 20 hours cleaning up after we moved in. They said that the cleaning company can not use chemicals which I understand but there were so many areas that were not even touched. The overall house seems to be structurally sound but with the cheap finishes and terrible finish work, the house is severely overpriced even in the market we are in currently. Anna had been a big help to try and correct some of the issues. ... More

Move in date was Friday, December 17th. Robert tried to change it to the following Tuesday due to needing a little more time to get things done. We told we couldn’t because we had things being delivered and already took time off from work. We told him we would not move in until 4pm that Friday. When we showed up the painters were still there and the house was really dirty. He told us the cleaners would be here in the next hour. We knew there would be some outstanding items. Not a problem. He told us the painters would be back Monday to finish. They never showed up. He would consistently over commit and never deliver. Told us the painters were coming two other times and never showed. No call or follow up from him. He told us multiple times he was going to send us the outstanding items and when they would be completed, never did. On January 26th I texted him that we would be taking the Pulte survey by 2/5 and he texted me back saying he would have no problem completing the items by then. So many times we texted him and called him and no response. We were very patient, but can no longer wait without anything being completed, since we are now going on almost two months of waiting. So unprofessional! Expected better quality work. I tried calling the customer service number and it just beeps. ... More

trying to get things fixed is a major problem no one really care except nick. i would like a big boss to call me. have left messages at corp no one has called baxk.

We have been in the house for over a month now. We had a list of issues from our walk through that weren’t fix before we moved in and additional issues we have found since moving in. There were covers left off of electrical outlets, broken freezer shelf, leaking shower in the master, and vent hood in the kitchen that was installed wrong. These are big issues , not just paint touch ups and we still have had no word on when any of it will be fixed. It appears your goal is to wait long enough for people to forget about things or end up doing the repairs themselves. It’s very disappointing. I wouldn’t recommend pulte to anyone. ... More

The one year process was very long due but I understood due to inflation. However we got our keys and the foremen guys Tracey and the trainer were pushing us to sign that they took care of things that weren't complete. Tracey brought me the wrong keys to my home, I did not feel comfortable I was scared ppl still had access to my home. I move in and since walk through I felt it was extremely hot downstairs but Tracey and the trainer said "oh it's fine blah blah blah" and turned out the day we move in I noticed the air was definitely not working downstairs. How do "experienced men" not know if an a/c is working on not when I know nothing about construction and know when something is obviously not working. They made me sign the documents with lots of half butt things done. Broken cabinets, disgusting tiles, broken vent fan in the bathroom, cracked ceiling, all my doors are all ruined due to these careless workers painting the doors and closing them now the paint is falling off and it made my doors look all ugly. It is embarrassing to show my home to friends and family with a bad job done. Now let's talk about the person we have to go to about reporting things, she is calling me crazy and making me feel like I am crazy when we waited a whole year for this home and above all We paid thousands of dollars for a home that is supposed to be"new". ... More

After my family and I moved into our home, we noticed a long list of issues including a huge leak on the left side of our house that still has not be repaired. We have sent emails and called our project manager as requested and have not have the issues resolved.

Pulte offered an amazing home design that was extremely functional for our family. Throughout the process we were told how Pulte goes above and beyond industry standards to ensure a high quality home is delivered. However, that was not the case. The building process with Pulte was awful. While our Field Manager was great, the quality of workmanship across was sub-par. We moved into our home with a long list of repairs still outstanding. As we move forward after the 1 month follow up, we find ourselves finding more things that need to reworked then before. Pulte is more set on getting these homes off their books then an delivering quality homes to their customers. I was apprehensive to build with Pulte to begin with, and I can say I will never consider building with them again. ... More

Seems like you need to upgrade everything or you get cheap materials. All can lights in house flicker. Electrician saud it is the lowest quality bulbs. Nothing they can do. Just one example. They red tape stuff during walk thru but, seems later just remove tape and say it got fixed.

Things that were talked about at walk through have not been fixed. Field Manager is unresponsive or promises that someone will be out to fix it but never comes. I have contacted the national office who told me the local office needed to take care of it and I was just circled back to the same Field Manager. Terrible, no non-existent customer care.

Jon the builder told us if we have any issues to call him directly. Everytime we get a survey we miraculously hear from him. We had a variety of issues the first 3 days and not only did he not return our phone calls but he referred us to the customer service line and they told us he needs to fix the plumbing and contact him. My wife is 7 months pregnant and imagine our surprise when we couldn't shower or use the bathroom because the plumbing wasn't working and there wasn't any hot water. He had explicitly told us to contact him directly and we were ignored. We had previously purchased a brand new KB home and never had any of these issues for the 3 years we lived there. Makes us think not only was this house not built correctly, but it also wasn't inspected properly. We keep hearing the covid-19 excuse but what does that have to do with a properly built home. I would never ever recommend Pulte to anyone. ... More

So many times people in & out to repair your house. Many problems in your house: from water to electric, to the walls (bend), bathrooms leak!! Water outside and talking with presentative who do not responds .. just by pass your requests.

Things are great until you get the keys, then you start finding issues which will take them forever to resolve. Maake sure to resolve all issues BEFORE you take possession. You have been warned.

We were told 8-10 months build time. It took 12 months. The workmanship on the house is subpar! We have sent emails to Pulte warranty department for two separate water leak issues days ago, and we have yet to hear back from them. We would not buy another Pulte home!

Poor sub standard quality of work. Very poor service. Pulte lost its credibility by charging massively for a piece of cardboard house. There are nails comming from all over the carpet area. Walls are so week that a 3 year old can break it. Try to drill a nail on the wall it keeps going In and drops inside. Ceiling lights are not alligned all the lights looks like it's an abstract art. And even after raising the concern no response. PULTE IS NOT TRUST WORTHY AND NOT APPROACHABLE. AND CHARGES YOU TRIPLE FOR POOR QUALITY HOMES.

This process of this new house build took way too long! Twice the time! No communication from the sells representative after we signed on the dotted line, wasn’t honest or straightforward with timelines or delays we heard nothing.