Pulte Homes Reviews in Phoenix Mesa, AZ

We chose Pulte Homes based on my personal experience working in the homebuilding industry and their reputation in the market. We were extremely disappointed by numerous issues throughout the construction process and in the end result. We have been in the home for 2 plus months and still have warranty work taking place. This is our 4th new build in Phoenix, and by far the worst experience. Manu of our new neighbors feel the same way, sadly I would not recommend.

We purchased a home that was already built. The process with the sales team and the final walk-through were so simple and easy. Thanks for holding our hands and making the process so enjoyable.

Our experience with this builder was deeply disappointing and far from what you’d expect when investing over $1 million in a new home. From construction quality to customer service and even the finance department, the process was riddled with issues and unmet expectations. The quality of workmanship and materials used was well below standard. There were multiple unfinished and sloppy details throughout the home: stair railings weren’t properly sanded or painted, several windows were installed with deep scratches, and the trim and baseboards had poorly done paint jobs—many areas chipped within weeks. These aren’t small details; they speak to a lack of care and quality control. When mistakes happened during construction, the builder routinely chose the cheapest, least effective fix rather than doing things right. For example, a large hole was put in the bottom corner of our bathroom door, and instead of replacing it, they patched it—on a brand new home. At this price point, that’s unacceptable. The lack of trustworthiness among certain trades and the absence of accountability only added to our frustration. To make matters worse, the finance department was completely unorganized. Just one day before our scheduled closing, we were told not to come because they were missing critical documents—something they should have known well in advance. This pushed our closing back over two weeks, forcing us to live out of boxes with two small children and no clear answers. Despite repeated calls and emails for updates, we were met with silence. No communication, no ownership, just stress. All in all, this was not the homebuying experience we expected or deserved. For the price we paid, we anticipated quality materials, professional service, and a builder that stands behind their work. Unfortunately, we received none of those things. ... More

We have not had a great experience this time around. It’s our second pulte home. So many problems and very difficult to get things fixed in a timely fashion. Our last Pulte home was better quality. This time it feels slapped together.

We love our new Pulte home. Any issues have been dealt with quickly.

The only issue so far is apparently there is no power to the ceiling fan wires in the the front bedroom.

I didn't realize that when you buy a spec home, you are not allowed to change the color of the paint on walls from their designers choices! Very frustrating. The house was even painted inside yet and they absolutely refused to change the color from the designers choice to just regular white.!!

Pulte was courteous, professional, and patient as we went through the new home buying process. The home we selected fits our needs in a great neighborhood and the quality is superb! Would highly recommend a Pulte home!

My experience with Pulte Homes was excellent from start to finish. The quality of workmanship and materials met my expectations, and any questions I had were addressed promptly. The team was responsive, professional, and made the entire process smooth and stress-free. I felt confident and supported every step of the way.

The move in process and closing process was very smooth and problem free. Our superintendent Joe was helpful. The build quality isn’t the greatest, but it’s still above average. Better than any other builder we looked at for this same price range. Location is great too! After move in, we have had a few minor setbacks. The glass wall in the shower does not seal properly and lets water thru. Also, the concrete pad on the back patio is already cracking, and the house is brand new. These are minor issues which will hopefully be covered by the warranty. Only time will tell. 4/5 stars.

It was a great experience

Definitely some dumps in the process and overpriced options but happy with my home. Pulte did work with me on my concerns which earned them an extra star.

The processes was great thanks to my realtor but the house is ok. The tile is not lined up properly in a majority of the kitchen area, seems like it was rushed which it probably was. The tile in the shower is also not lined up very well. The paint was supposedly redone but the redone paint inside and outside had a lot of issues the bump out accent colors were covered with the main house paint and the paint inside had a bunch of areas that don’t match. When this was supposedly redone the painters left lines of pain on the carpet in the bedroom. The fence had a bunch of wiped off mortar and mortar splash that they just painted over instead of cleaning up. And some of the windows have scratches. I’m sure I’m forgetting some stuff but that is the main things with the quality you get for over half a million dollar house ... More

The purchase of our Pulte home was very enjoyable experience. Everyone we worked with were very helpful and took care of any concerns or questions we had. Our on-site construction manger (Danny) was extremely helpful with every question or concern we had! All issues were taken care of to our satisfaction! We are now enjoying our new home!

Practically every wall in the home is crooked and/or out of plumb, the tile floor we paid nearly $30k to “upgrade” is laid so poorly that it has to be completely torn out and redone, the framing is so out of square in the garage that the garage door hangs off the slab by inches, windows damaged, paint drips and overspray everywhere, garage insulation and office sound deadening options we paid nearly $10k extra for simply weren’t installed, the cabinets are damaged and misaligned, windows are damaged, door trim is beat up and damaged, lights installed a foot off-center in the bathroom, the list goes on and on and on. Not to mention the sales staff giving us completely wrong information regarding the location of utilities that cost us several thousand dollars in wasted options. The lot we paid a $200k premium for has the water meter stuck in the side yard where the utility gate is that was never disclosed, wasting a good portion of the usability of the lot. An absolute trash builder that everyone should run away from. Oh, not to mention you can’t even get your survey right. We’re in Estate not “Skylin” (aka Skyline). ... More

Loved the experience—buying our home in Legado West was smoother than expected! My daughter and son-in-law picked the place, and we went from “That’s the one!” to keys in hand within 30 days. Seamless doesn’t even cover it. Big thanks to the awesome Pulte team (Lynn & Joey) for being so responsive. And the craftsmanship? Absolutely top-notch!

It has been less than three months since house closing. As I recently moved in, I am still unfamiliar with many aspects of the house. I had questions specifically regarding the electrical system and sent text messages in hopes of receiving clarification, but unfortunately, I received no reply at all.

Having previously owned a Pulte home for 31 years, i was excited to purchase another one. The experience from start to finish has been exceptional. I love the neighborhood, the community is amazing. It looks as nice as i expected it to.

Ad for Pulte shows a person in business casual clothing taking time to sit & talk/work through the process of how things in the house work & some type of information on where things are. Sakes pitch & empty promises. Building manager even told us that he holds the paperwork "hostage" until we agree that the house is fine to get people to sign. I couldn't believe he said it out loud. Total lack of professionalism. Our adult children are out of college & working. They will be in position to buy soon enough & unfortunately we cannot endorse a Pulte purchase. Sad because we were looking forward to ... More

Pulte builds a nice home unfortunately some of their finish work leaves alot to be desired.

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

Great house as a new build. Always some issues to resolve with a new house. Have positive vibes they will address at the one year mark without issue.

Morten was very friendly and knowledgeable. He was helpful with the whole buying process. He is still quick with responding to any questions I may have.

We had an idea of the construction progress at all times and felt valued by Pulte! Their mortgage team and closing experience we also spot on, making sure we had our basis covered throughout. Relocating and building a new home was difficult but they did an amazing job focusing on our needs.

My wife and I were able to build trust with our construction manager, John, as well as our sales representative, Debbie. Their consistent and honest service kept my wife and I confident in the process, even as we encountered issues. We Love our new home and we believe that Pulte will do what's right for us if we have more issues.