Pulte Homes Reviews in Phoenix Mesa, AZ

Jenn and Issac were horrible to work with.

When I mentioned the issues to the field manager Cameron before closing, nothing was fixed, and it was clear that there was no effort to help

The moment we walked in Erik was great. Erik treated us like people and not a number. He was not pushy at at all and did not try to sell us anything. Erik merely answered our questions and gave us further information. Erik was there every step up of the despite him. Ring moved to another location. The overall experience was not as great as Erik was. The mortgage process was a nightmare and after the close of the home, Pulte made us feel as though we were in this alone.

Sales rep lied about warranty reporting window. Stated all warranty reporting windows are 1 year. Multiple items are 30 days or less to report. Construction manager stated several identified issues would be fixed before move it was complete. Items are still not complete 80 days after close. Construction manager did complete some items but is now refusing to respond for other major items (showers, scratches on windows, cabinets drawers not operating properly and a pop nail protruding through wood.) Document everything take pictures and report. Don’t trust what you’re being told. Get everything in writing. PGP Title was great. Pulte Mortgage was great. ... More

The buying process was efficient & pleasant well supported by Pulte sales & finance teams. Thank you for providing an excellent buying experience.

The GC, George, the sales person, Vivian have been wonderful to deal with through the home buying and building process. They were both very attentive and responsive to our needs and any issues we had, they had resolutions! We are so happy with the home we bought and dealing with these two exceptional professionals! My only gripe is Pulte Mortgage. They did not make the process seamless and added more stress to the home buying process as the communication and underwriting was not so great!

Terrible with warranty issues. Sinkholes throughout entire Pulte subdivision. Admission that land was not prepped appropriately. Rather than reach out transparently to homeowners affected, everyone has had to track down people to talk to. Warranty windows set by Pulte and confirmed by homeowner result in trades not showing up as scheduled causing missed work and worse, no repairs being made unless homeowner reschedules. LVP popping up everywhere. Warranty sends one guy with no pics of which boards to replace despite the person who assessed the need for repair taking pictures and advising there was no need to keep boards marked in home. Trade showed up two hours beyond the 4 hour window scheduled. No call made to homeowner throughout the day informing of tardiness. Supervisor of floor warranty repair supposed to circle back a week later… did not. Says in text he’s sick. I will never buy Pulte again…. Beautiful floorplans… but dropping ball on craftmanship, ownership of mistakes, and customer service. ... More

A number of issues came up after I closed. At first the construction manager took care of the immediate corrections. i.e breaker replacements, electrical door panel, switches malfunctioning among other numerous items. Then on the weekend following my move, I was left with no outlets working in the kitchen and the gas stove not operating because it had no power to ignite the burners. The construction manager turned me over to customer service on a Thursday only to be told that an electrician would not be available until Monday. I told the agent that was not acceptable but I was totally ignored by the cavalier customer service agent (that would not give her name). The electrician showed on Monday morning and fixed the problem. Defective breakers again. I contacted customer service again about my garage door opener via the service form and email, It did not match the manual that was left. 4 days later a customer service person called to tell me that the garage opener is correct and my house does not match the model home because the model is upgraded. There is no garage in the model since it is the office. She said she would check further and let me know. i never heard from anyone. I basically feel that Pulte left me the minute I close. Customer service will give boiler plate answers according to their schedule. Bottom line, inspect your house carefully before you sign off. ... More

Wondeful house with superb floor plan! Best floor plan

Every time we submit a claim, we get told “this wasn’t reported during close, so we don’t know who damaged it”. That can be said for anything because it’s such a fine line. Seems a little ridiculous for such an expensive house and things are supposed to be under warranty. I can say the same where they purposely placed things that had flaws where it wouldn’t be obvious without inch by inch inspection.

From start to finish the buying experince was outstanding! The build quality is second to none. Service after the sale is great, the few warranty items we had were fixed with in 2 to 3 days. Pulte builds a quality home and stands behind their product!

This was our third Pulte home as we moved from Illinois to Arizona. During the overall process, we had a good experience with our Construction manager Tony and the construction of our new home. He kept us in the loop and updated us and fixed issues as they came up. The house was finished three months early (which would normally be a great thing) however, based on our situation was not fantastic because we had a less than optimal experience with the Pulte mortgage side of things. In the end, everything worked out so as reviews go, we love the new house and are super excited about it. However, Pulte really does need to work on the communication loan/mortgage part especially when houses are being finished faster than what was expected. It wasn’t until we were dealing with Loan management did anything get done in a quick fashion. ... More

From the beginning Pulte has been exceptional! The sales (Morton) portion was great...perfect explaination of the process, the different homes, dates, incentives etc. The escrow, final walk through and construction manager (Walt) were incredible as well! It was an easy process with a great home!

We can get feedback promptly during home building or even after closing

The whole experience was excellent. From sales to construction, finance to escrow; everyone was helpful and professional!

Within 48 hours of moving in we had to have them come and tear out a shower wall because it was installed improperly. When I went back to the sales office to find out what to do, the sales agent said ‘it’s ok, it’s under warrantee’ like it’s no big deal to have to tear up a bathroom upon moving in to my new home because I don’t have to pay to fix it!!?! We were todl that they would replace several dead plants after things cooled down but when I asked about it a month later they said it was not their problem and I had to argue with the lady about it - they still aren’t replaced After our last rain storm I noticed that the drainage from our backyard was going under our garage porch opening up a big hole. and it looks like the water may be working its way under our foundation. They said it was the landscapers problem and they weren’t responsible - although the landscaper explained to me that they had nothing to do with the poor drainage issues. Again, I had to argue and fight with a very rude woman who told me they considered the matter closed. I subsequently had their onsite Foreman come over and he finally agreed that it was their fault/responsibility and when I called the very rude lady back, she still gave me a hard time about it. Pulte is the worst builder I’ve ever worked with. Their smiles went away pretty quickly after we received out keys and moved in ... More

Our overall experience was great. Thanks

Quick 2 week process for the mortgage. Everyone was kind and helpful in getting it done.

From discovering the home for sale, to making an offer, to closing and moving in, we’ve had a great experience. Joe, Natassja, and David were great to work with, answering all our questions. We feel good about the value of our investment, and love the neighborhood and amenities.

Glad to have gone through it with the people I did.

We chose Pulte Homes based on my personal experience working in the homebuilding industry and their reputation in the market. We were extremely disappointed by numerous issues throughout the construction process and in the end result. We have been in the home for 2 plus months and still have warranty work taking place. This is our 4th new build in Phoenix, and by far the worst experience. Manu of our new neighbors feel the same way, sadly I would not recommend.

We purchased a home that was already built. The process with the sales team and the final walk-through were so simple and easy. Thanks for holding our hands and making the process so enjoyable.

Our experience with this builder was deeply disappointing and far from what you’d expect when investing over $1 million in a new home. From construction quality to customer service and even the finance department, the process was riddled with issues and unmet expectations. The quality of workmanship and materials used was well below standard. There were multiple unfinished and sloppy details throughout the home: stair railings weren’t properly sanded or painted, several windows were installed with deep scratches, and the trim and baseboards had poorly done paint jobs—many areas chipped within weeks. These aren’t small details; they speak to a lack of care and quality control. When mistakes happened during construction, the builder routinely chose the cheapest, least effective fix rather than doing things right. For example, a large hole was put in the bottom corner of our bathroom door, and instead of replacing it, they patched it—on a brand new home. At this price point, that’s unacceptable. The lack of trustworthiness among certain trades and the absence of accountability only added to our frustration. To make matters worse, the finance department was completely unorganized. Just one day before our scheduled closing, we were told not to come because they were missing critical documents—something they should have known well in advance. This pushed our closing back over two weeks, forcing us to live out of boxes with two small children and no clear answers. Despite repeated calls and emails for updates, we were met with silence. No communication, no ownership, just stress. All in all, this was not the homebuying experience we expected or deserved. For the price we paid, we anticipated quality materials, professional service, and a builder that stands behind their work. Unfortunately, we received none of those things. ... More

We have not had a great experience this time around. It’s our second pulte home. So many problems and very difficult to get things fixed in a timely fashion. Our last Pulte home was better quality. This time it feels slapped together.

We love our new Pulte home. Any issues have been dealt with quickly.