Pulte Homes Reviews in Phoenix Mesa, AZ

Don’t sign closing documents until all repairs have been completed!! We completed our walk trough one week prior to close, pointed out the work needed and we’re promised most of it was going to be done by closing. That was not the case, they completed a few cosmetic touches inside the house but nothing everything. The manager did not complete the walk trough with us until two weeks after we had close and he took a list again of the issues needed to be corrected. Up to this date, two months after the walk trough, they have only completed two issues and only because they were affecting the HOA. I call the manager almost every day, leave voicemails and text messages but I don’t get anywhere. ... More

Post sale customer experience has been really bad

Be prepared for the fact that your home will be nowhere near done when they say it will be. Be sure the house is complete before funding or you will have a fight to get it fixed.

My wife and I purchased 3 home from Pulte. The first was very well done so we bought two more. With each new purchase the quality, concern, customer service and follow up repairs increasing got worse. We are very disappointed!

Here’s our story of what we are still dealing with. Anyhow, 3 days before our final Walk through I decided to come by the house to do a walk through by myself. The night before we have some rain, but I was still very surprised when I walked in to see water leaking from my downstairs bathroom into the front door foyer. Obviously I called my super and he got on it right away. We were told the cleaning and remediation process would take about 9 days. They put us up in a hotel for those days, then we were given the new date to our closing. We did the final walk through, water issues was fixed, so we thought. Doing the walk through the quality of the build just seemed cheap. Paint job was not perfect, seemed rushed. Dry wall was uneven, paint spots over our wood floors, dings here and there, baseboards seemed rushed, dirty finger prints on our ceiling and things like that. Our super said he would have that fixed, and most were fixed the following week. Now fast forward to last week (1 month living in our new home) it rains again, and what happens again? Yep, you guessed it. Same leak, in the bathrooms, in the same spot. The roof was NEVER fixed. They roof company came and patched it, the roofers came back a week later and found 4 more holes in the roof. All were patched, the bathroom had to have the ceiling removed and replaced with new dry wall. Two weeks later, our bathroom has not been painted and still a mess. I say all of that, to say this. I will think twice next time I plan on building a house through Pulte. Not shunning them forever, yet, but will definitely think it over twice. Ps. I think their issues is the subs they use to build their house. They can give a rats butt on the quality of work they do. My house was built in the Cadence community in Mesa, AZ. ... More

My family closed on our new home on 3/24. We were forced to close on an incomplete home because we were told that it would be ready, closing was scheduled, therefore we ended our former accommodation. We showed up to the walkthrough a few days prior to closing to find a house that was nowhere near finished. Huge holes in the ceiling, appliances not hooked up, paint not finished, drywall not finished, exterior not finished, carpet not properly installed, GFCI’s not placed correctly, the list goes on and on…. Stuart our incompetent construction manager had every opportunity to communicate, yet there he was, ready to walk a very expensive home with us that looked like a poor incomplete fixer upper. The day of the walkthrough, I stood outside with our newborn twins with tears in my eyes, knowing that if we didn’t close, we would be homeless. Every single dollar we had saved was going towards purchasing this home for our family. What should have been a joyous time for us, was completely robbed. The most frustrating part was that my husband and I had been very active in communicating issues we had seen while our home was being built. Stuart clearly ignored us and spent absolutely no attention to quality or standards on our home. No one should have signed off on this house to any standards. We closed due to having no other housing option and at the risk of losing our 25-thousand-dollar deposit if we backed out. After closing, Stuart was pulled off of our job at my request and Brandon and Nick sat in our kitchen with us and promised all items would be completed to the utmost standard and in a timely manner. Poor Nick got thrown into an absolutely mess left by Stuart. Unfortunately, here we are on 5/10, still living in a construction zone. Priority was not taken. It seems that Pulte would rather send 6 incompetent workers to try and fix something, rather than spending the money to have it done right the first time. We have not been able to unpack. We have not been able to come “home”. We have not been able to take a photo with our babies in front of our home. We have lost endless hours managing workers instead of earning income and spending time with our kids. Precious time and so much of our money has been lost. I am a cancer survivor. Why is this significant? Because I am supposed to control stress in my life. The amount of stress Pulte has caused me, and my family, cannot even be put into words. I have been forced to yell and argue numerous times with grown men, just to get work done to any type of standard. They threatened to paint my home when stucco was not complete! I had to yell and argue, just to have painters pulled until stucco work was done. I have had grown men refuse to take off their work boots, tracking God knows what into my new home for my babies to potentially ingest. I have had their playpen, cribs, clothing, covered in drywall. I have had to risk their health and my own by inhaling paint fumes and dust. The emotional distress Pulte has caused me is plentiful. It is May 10th and my home is still not complete. There are homes closing on my street, homes being worked on by many workers, yet the work needed to be completed on my home is scheduled weeks out. All my family has ever asked for is the home we put our life savings in to be done in the manner promised. I should have never had to be forced into a situation to yell at employees just to get work completed to standard quality. I shouldn’t have had to argue, just to have work done that was promised. But this is what it has come to. Every step towards completion has been difficult. As much as we want to start settling into our home, we will not settle for sloppy work. This is over a million-dollar home, and we expect the quality as we were promised. All outstanding work is currently still being scheduled and unfortunately this whole experience and lack of quality has left us hating our home. I fear the bigger issues that have yet to be uncovered. Only yesterday the electrician discovered that our kitchen pendant box had been covered up with drywall which is why we were only left with 2 instead of the 3 that was in our contract. We also have rattling ducts every time the AC comes on. Every time we try and make progress on unpacking we find more and more problems and issues with our home. A 1 year warranty is not nearly enough for what we have already and have yet to uncover. Attention and quality have clearly not been spent on our home. I fully regret our decision to purchase and close on this home. Pulte doesn’t care nor want to spend money to make things right. Most items are an argument and things only get resolved if I threaten to contact the ROC. They cut corners and cause extreme stress. I will never ever recommend anyone purchases a Pulte home. I feel robbed of so much. ... More

Quality of work is okay, not great. Sloppy, no pride in workmanship. 50/50 on materials. Many were very cheap for the price we paid. Quality Control was basically none. Terrible. Responsiveness to issues, basically we got "ghosted". At 2 months from move-in, still many issues were not addressed. Word of trust to take care of things, doesn't exist. The only positive portion of this experience was the Loan Processing. Basically smooth, though communication was lacking, it was better than the rest of the process. At this point, we would not purchase another Pulte Home or recommend them. Too many issues that we personally should never had to have been part of. This house was by far "Ready to Move-In". We're still waiting for several issues to be addressed and repaired or replaced. Extremely disappointing. Pulte can certainly do much, much better. ... More

Every time we visited the job site it was filthy. No one watched the contractors that were "working" at our home. Beer bottles on site, bathroom plumbing not complete in one of the bathrooms, heater not set up. Even at our walk through the house was not clean and it doesn't seem to bother our "Construction Supervisor". We are sorry we didn't buy from a different builder.

Make sure you inspect every aspect of your home build. We found numerous things wrong ( including beer cans in our walls). We found out that the flooring company Pulte uses has a D- rating. Once you sign the walk through papers you will not have much luck getting things repaired in a timely manner.

Had much difficulty getting any response from people. The workmanship was sub par, and from the mouth of the construction supervisor "Pulte will only do a much as the minimum required". I was not impressed.

They do not respond to issues with the home . A lot of promises not kept. Communication is poor. I would advise to look for another home builder.

I had a horrible experience with both Victoria in the sales office as well as Monica at Pulte mortgage. Victoria was rude and unhelpful and frequently used terms like “breach of contract” as a bully tactic. Monica at Pulte mortgage was often confused and had conflicting information, often calling me when she was trying to call another customer. Even at closing, she incorrectly told me my closing was on hold even though it had been given the clear to close because she had the wrong information. The house is beautiful but the experience with purchasing it was awful and I would not recommend it to anyone. ... More

I wouldn't recommend Pulte unless you have an attorney on retainer that can essentially hold your hand through the entire process. From sales to walk through, to follow up issues post sale they were terrible. The folks who helped sign were great including Teri who set herself apart from the rest of the company.

They deleted my original review because I used a fitting expletive to accurately describe this company, and I’m not going to retype it. The short version is that dishonest, scumbag practice pervaded the entire experience of purchasing from Pulte, and there are plenty of better builders to get a house from. Pulte’s people will outright lie to your face about costs and fees, so you’re blinded sided with thousands of dollars in surprise fees two days before the close date, when you can’t back out without losing the earnest payment. This company simply cannot be trusted.

My salesman Josh and construction manager were very helpful. My loan rep Justice was a poor communicator and hard to contact. After closing on property my warranty person Brock Has been slow or unable to resolve issues. Luckily I took pictures of defects the day I received my keys. Pulte in the past has been a builder I’m proud to recommend. Also Pulte was working with Shasta pool so construction would go smooth but that failed also

The attention to detail and workmanship left a lot to be desired for the price. I also have to constantly hound our field manager to get things fixed. And almost 2 months later I still have items from the pre-closing walkthrough that weren’t completed. They flooded the house while testing the water a few days before closing. If I could do it over again I probably wouldn’t buy with Pulte.

Our construction manager Mike wasn’t very communicative throughout the process on giving us updates to the build. We drove by the lot daily to check up on progress ourselves. Many items on our final walk through were left unfinished, there’s a stain on the new carpet in one of the bedrooms that has been there since before closing. Our windows don’t latch properly and I still have not heard back from Mike when the tradesmen is scheduled to come by. This is a safety issue, overall not very satisfied with the customer service. I’ve heard from other homeowners in the community that they had a 30 day walk through. We’re past 30 days and we haven’t received any correspondence regarding said walk through. All I really want is a finished home that’s on par with the model homes standard ... More

The quality of our new home is sub-par. After moving in we noticed that 2 walls in the middle of our home aren't even close to straight. They're slated to be repaired but being that were occupying the home now it will be a big inconvenience. Our A/C unit wasn't wired correctly and shorted out leaving us without air while 100+ outside and by the time it was repaired it was almost 90 in our home. Considering we just lost our home in a fire the potential to have another fire was concerning. When we moved in we discovered that the water valves in both bathrooms were installed backwards and we didn't have hot water for 3 days. There seem to be little attention to detail. The home wasn't even cleaned when we took possession. There was even nails and debris left in our backyard. We would not purchase another Pulte home. ... More

This entire experience has been horrible and I wish I never purchased my home from Pulte. Not only was there delay after delay, The sales person was disappointing, I went through three construction managers and I am fighting to get items fixed. I’m passed from person to person, don’t get correct information, trades don’t show, the wrong trades come, and documentation is not submitted correctly. I do have a very complicated schedule as I travel and the one positive has been that if I had to travel and trades were scheduled, they did reschedule quickly. Pulte Mortgage was great during the process. ... More

Our experience with Pulte was awful if we would’ve known how bad of an experience we were going to have we would’ve definitely gone with a different builder. When we received the keys the house still needed many repairs most of which were addressed in the walkthrough and were told they would be fixed prior to closing. It has been a month since we moved in and we still haven’t been able to get anyone to come work on the repairs. It was definitely not move in ready.

Pulte wont help you in what ever situation you are. All they need is to complete with in the dead line unnecessary of what situation the homeowner is in. They make mistakes and you have to pay for it . In my case in they screwed up with the AC and they want me to pay for it.

We tried to bail out at closing but was talked into it by the Pulte MORG people They were great. Jenny has been 0 helpful we are on our third iteration of drying to get our walls even remotely able to live in. She has zero followup and we are made to fill like we are just a pain. She has asked us not to fill this out this questionnaire because she is bonused on this but after on 1 month inspection and her not following up to see our thought on the two days of labor. Hightlights After we had problems with closing we were told that Will was going to reach out to us and be involved. I got one quick visit nothing else. Jenny will come out as long as it is on her time! She gave us very little instruction on the house. She never ordered the Bar Fridge door not the Microwave door after agreeing to they were flawed. We have had to take off 3 days for work to be done and that work has a ton of flaws. We have asked for paint and still have only received the exterior. I could go on and on! We have felt insignificant at the very least and more excuses the Doan's has pills. We fill we will have 100% repercussions for this bad survey. With that being said I am not sure if that can be worse that we actually have had done to us. Social Media is where we go from here! ... More

Very disappointed. Apparently, there are no true craftsmen working for Pulte only the cheapest laborers. There are too many issues to mention them all. The finish on the walls looks terrible. There are runs, clumps, and drips everywhere. There were several places that were marked for repair by our construction manager that the workers ignored. The bathtub and shower were left outside for months and filled with garbage and bags of grout. The shower and tub are scratched, scuffed, and stained. There was a globe on one of the bathroom light fixtures that was very obviously broken. I can only assume that they thought the lightbulb wouldn't need changed until our year warranty was up because there is no way they didn't know it was broken when it was hung. One of the kitchen cabinet doors was broken, all were very cheap looking. Several of the closet doors do not open properly. I could go on and on. The neighborhood is the only thing that makes buying this home worthwhile. We spent our life saving on this home and don't feel it is worth even a third of what we paid. We had to repaint the entire interior and change out the bathroom fixtures. Everything just looked cheap and junky. Also, HATE the fact that we had to have the giant 1970's mirrors in the bathrooms. They make the home look very dated. I asked that we not have the mirrors in the bathroom but was told that was not an option. The mirrors are glued to the walls and the walls behind them are not finished so we can't even remove them ourselves without paying a ton more money to have the wall fixed. I cannot even express just how disappointed we are and how much money we have had to spend, on top of the extremely high price we paid for the home, just to make the house livable. Would not recommend. ... More

Myself went through three different site managers in a nine month. Period there was no accountability of the work being done on my house. There was no quality control. There is still being worked on my house. Two months after I had moved in and constantly trades not showing up, who are scheduled to show up.

I find my self very saddened to even have to write this, however this build is one of three for my family and by far the worse experience I’ve had with Pulte Builders. First it 14 months to build and close but that’s a story for a later date that I’m willing to share when or if asked. Now that we’ve been in the home for two months which we can’t use the bathtub, the window blinds don’t operate properly, closet doors slam when used, the floors won’t come clean no matter what, they continue to look very strange. A eight foot office door will not latch. The list continues. My main concern is the employee at the warranty center are very rude and work against us the homeowner. In the past I had no problem giving Pulte very high marks as a builder however that has changed. I just don’t understand how or why the service after the sale has failed. At this very difficult time I wrap my head around what’s happened to a company like Pulte. ... More