Pulte Homes Reviews in Phoenix Mesa, AZ

There are so many issues with the home. Finishing is bad. Paint issue in so many places. Field manager rushed us to give him good rating at first but now we regret it. Cracked walls, cracks and damages in the floor and in so many places. It feels like Pulte just want to sell their home and don't care about the home quality. We are having very bad experience. We should have gone with lennar or taylor Morrison. Would not recommend pulty to anyone.

The house looks great but the built quality was really disappointing. It’s been almost three months and every week something is discovered broken, damage or not done properly. Whenever I get work crew scheduled they don’t bring the right tools because they weren’t told of the issues correctly which leads to several rescheduling. Carpets constantly comes apart all over the house, certain light fixtures don’t work at all. I can go on and on about issues I have been having after purchasing this new build. I feel like my experience defeats the purpose of buying a new house and this is not my first brand new home purchase but my first bad experience. ... More

DO NOT close on house until ALL issues are taken care of, Once you are in, good luck getting anything fixed. The appointments that are made, NO body shows up. I guess we'll see pretty soon how the " Warranty" side picks up after 30 days. Their Web site where you go to put problems wouldn't take our pictures.Buyer beware

While out site super is working to fix issues it has been an extremely slow, painful, and stressful process. It took 3 visits for our home to even get the correct attic insulation level. Tile work was absolutely terrible throughout and we requested a new crew from the get go but now a third visit is scheduled finally with a new crew to completely rip out and replace the entire wet bar backsplash. Our floors are one giant tripping hazard, and we requested this to be addressed at each stage, now we have had 3 areas “fixed” but now Pulte is paying for an ANSI “expert consultant” to come out and give a plan for addressing flooring issue. It would have cost everyone, but especially Pulte, less money, stress and man hours to just do the right thing and replace the floors from the beginning. It took 3 weeks to install our floors and due to our front door being knocked off of its hinges during that time trades came and went and whoever else walked on incomplete flooring, and more than likely shifted tiles that were not entirely set yet. At no time was our front door fixed or replaced, so for 2 months of during the final phases our home it sat exposed to the elements and whoever decided to walk through. We still don’t have half of our closing walk through items complete. Even simple items like pushing recessed light back in to the ceiling so it’s not hanging down and out of the ceiling. Overall there was a serious lack of oversight on our home and that sentiment is shared and echoed throughout our entire small neighborhood. We understand COVID has put a strain on the industry, but that doesn’t release Pulte from their responsibilities. Pulte and their reps are the end of the line for all items and does have recourse options available to ensure quality work that covers more than the absolute bare minimum. I also understand that our home price was raised to meet market value, but that should also mean that the quality of work should rise to meet that price point as well, we have had much lower price point homes with far more attention to detail and extremely higher quality control even at times of a shaken market. With our current experience I would never recommend Pulte to a family member or friend and as this will not be our last home, I am very hesitant to ever consider another Pulte neighborhood in the future. ... More

Whatever you do, get a home inspection.

Am absolutely ashamed of the workmanship and quality control over my community by Jenny. The house had an abundance of issues at my final walk through that she said would be fixed by the time we closed. When closing came around they had still not been done, so I have her another week to have them done by the time we moved it and it still had not. I am incredibly disappointed with PULTE. I had paint stains all over my garage and they had told me there was nothing they could do about it, I am still finding paint all over my tile. The quality control is absolutely terrible and and our field manager the rudest. After reaching out to Pulte multiple times and attempting to reach corporate I finally got someone who was competent. We have finally got our original walk through stuff finished but now I lost my 30 day walk through and now have to deal with customer care from this point forward. ... More

We were so excited to move into our new home, but all we’ve been doing is filling out work orders to have everything fixed. We are very disappointed.

If you don’t mind being just another number Instead of a human being use Pulte. They could care less. Loan processing is a joke. They could care less about you as a person in one of the biggest purchases in life they take all the joy out of it. Literally got to the point I didn’t care if I got a “Pulte” home or not. Worst experience I e ever had buying a home.

If i knew i could help you improve i would spend the time. You have several issues and i am not 100% satisfied. You seem to promote your way to get a good review with simple one way form not allowing negatives. Your process is fast tracked poor quality allowing sub contractors to cut corners. Minimal supervision. No quality standards as the sub sets that in the field. Poor to no reprrsentation by city inspectors helps you get away with even more issues.just checks the box and doesnt get out of truck. You are likley held hostage by your subs ..only as good as your subs. Your products need updating. Areas needing attention.: Ac noises and wrong application Landscape poor..been using same co too long Price gouging, you can make a.profit but why take advantage. Exterior sidewalks and driveway damages not repaired or cleaned. Not finish trim in walk in closets. Need comfort height toilets. Come on..the tub surrounds are embarrissing. You build in az ..excessive hard water 32 grains or more hardness. You need to provide water softeners as a house feature not an add. This to me is as important as a post tension slab basic. Using cheapest Sherwin williams flat paint. Baseboards too small scale . Floorin height takes away 1/3 of base height. Use 4 in Base height minimum. Exterior paint is 1 coat flat. In az climate . Framing at soffits and tie in with stucco leave huge gaps for pests. Yoi loose the tight house at the soffit transition. No one checks the tile installers . Hollow tiles. Improper thinset Just a blow n go fast install skipping quality. Wall insulation is poor for sound deadening. Cheapest cellulous fill. Attick insulatio. Should be 12 inch and its only 4-5. Superintendent has no support to make changes. I purchased a spec home and this is what i saw Pulte could be a leader but takes the cheap easy way cookie cutter dont ask questions or make changes approach. Make the margins skip the quality business model.. Wes and john did good job. ... More

Cheap material the warranty comes with the home is a joke no body cares after the closing contact the manger warranty and the agent department no body responds when they answer the phone they know what is going on they put the owner on hold I have an issue with the upstairs bedroom above the garage due to wrong installation the temperature is very low and the floor is vibrating when I open the garage door I have been saying and calling about that nobody cares neither response to my emails

Worst home buying experience ever.

The build quality is awful and the customer service is even worse.

The entire process with pulte was a really bad experience. From the day we walked in to the sales office to now living in the house for a month has been frustrating, stressful, annoying and regretful. I feel like I both have so much to say and nothing to say at the same time because it has absolutely drained my of my energy. Our sales associate was not nice or pleasant to deal with, ever. Pulte dropped the ball on starting construction of the home that delayed me over a month in closing (although addressed by some director in the sales department and concluded with buying down my rate- much appreciated) and continued to deflect blame for it almost all the entire year of construction. The trades did shoddy work. But perhaps the most frustrating now that were living in and own the problem that we paid an extra 15k for is the flooring. The design center consultant was clearly lacking an understanding of what she was promoting to us which in turn led to us now having an extremely fragile hardwod floor that is constantly chipping and scratching and has led to more fights in our family than anything weve ever dealt with. It seems we cant even walk on this floor without a chunk of the edge chipping off or a new scratch being found when we mop. I'm on my hands and knees trying to repair these so they dont create more problems or bigger breakage. Weve relegated the child to only playing with things in room with carpet and the dog now wears shoes every day that he tries to chew off every chance he gets. Both of these concerns were mentioned at design center and we were assured repeatedly that we were buying "an engineered hardwood- much more durable than standard hardwood that will hold up to a child and animals". That is proving to be the furthest thing from the truth. We were told we had to hurry and pick our upgrades so the order of materials could be made in a timely manner since lead times were so long. The day the floor was suppose to be installed I received a call that they didnt have the floor we picked and she wasnt sure how the ball got dropped but asked if we could do the same flooring but in different size planks. So I'm curious what the rush was in picking my floor instead of allowing me to do my due diligence in consulting with flooring experts before being assured this floor was durable and rushed in to picking options we severely regret now. I'm missing a chunk of stucco on the outside of my home where the fence return meets the house and i was told it's not a problem because stucco is just cosmetic. That's not true. It absolutely serves a bigger purpose. As if the styrofoam underneath will not ever degrade from the outside elements? Yeah right. The painters did such a shoddy job I asked them to not even come back and decided I will paint the trim myself. I look around the house and cant even believe how much money I spent on this house for what I got. I've spent the most money I've ever spent in my life on this house and i live in constant regret that I sold my last home to purchase this thing. I fantasize all the time about how driving 2 hours 1 way to work every day wouldve been worth it if I didn't have to deal with this headache of a house. ... More

This has been the most frustrating home buying experience ever. The mortgage people were not responsive and the day before we were to close we didn't know if we even had a mortgage. On the day we were supposed to get our keys we were told we weren't going to be able to move in because the gas wasn't installed. We still have many issues that need to be resolved. Too many to mention here. I've emailed the warranty company 2 weeks ago and still haven't received a response.

Did not get a good experience

No any good park only one park near to my house builder didn’t spend any good amount on park I do not like at all I miss Taylor Morrison community home I moved from no view nothing if you wanna live under roof then it’s fine that’s all I can say sorry for this review

Pulte homebuilder made my life miserable during this transaction, put me and my wife through the WORSE experience EVER even having her in tears. Consumers need know their options, and are educated in Pulte's business and their tactics. Get an inspection during the home build process and final walkthrough! Pulte Home builder colludes with Pulte Mortgage to approve buyers not on whether you are qualified or not, but based strictly off a financial gain or loss. I am a very qualified buyer, my file confirms this point how they operate. Reminder, it's a non refundable earnest money deposit! Do your research and always have back up lender in place during the transaction so you don't lose your house, earnest money or incentives they will not honor to their benefit. DO NOT recommend doing business with them! ... More

Within 60 days of moving in we had a kitchen cabinet fall apart. Opened a claim to have it repaired. Here we are 60 days later and no one has been out to fix the cabinet. Only emails and no show for the schedule repairs to be done. Dont purchase from PULTE HOMES.

I can't stress enough, do not buy from pulte!! Even if you have given them a deposit, let them keep it and run!!! You can never say I didn't warn you! All the bad reviews are 100 percent true!

We were forced to close before the property had all the final touches competed and it has been a mess trying to get the builder to hold their contractors accountable for the terrible work. The house still has not been completed.

Pulte homes is overpriced for the quality of materials they produce. From the faucets to the flooring it’s all very cheap. Downstairs was mixed with carpet and tile for the standard build they ran tile @ the front door (foyer)and then just laid one piece of carpet in front of the stairs and went back to tile for the kitchen and dining area and back to carpet again for the “living room” which isn’t a living room it looked horrible. The faucets are so cheap it’s unbelievable. The cabinets are super cheap. For the amount of money they ask they could @ least provide the buyers with better quality materials even @ the standard build level. Oh and when you go to the design center for “upgrades” if you take them up on their “upgrade offer”once you leave you’ll realize you could’ve bought a new house or a new car. The design center is a joke!!! The entire build is very cheap for the money they’re asking for their homes. They include a stove, microwave, & dishwasher after all the money you spend you mean to tell me you can’t include a refrigerator too? Everything is really cheap baseboards, cabinets, paint job, flooring, windows. The structure of the build overall is not strategically efficient. The master room is so tiny you’ll think it’s for a kid. The other bedrooms are basically closets. It’s a total rip off building with Pulte. Words can’t quite explain my dissatisfaction all I can say is look elsewhere for a better quality builder. The homes are not worth nearly a half a million trust me. Run the other way and at least see what you can find. Don’t stop here. AGAIN the way they structure the home is basically apartment style. There is NO real living room it’s so heartbreaking. The quality and the structure of the build layout is jaw dropping when you do your final walk through. Their prices are way too high for the quality and amount of space they provide for a full functioning family. Pulte chooses quantity over quality. I’m leaving something out but if you don’t take anything from this review take this note this. Your dollars will not stretch well building with Pulte. They purchase the cheapest materials as far as faucets, cabinets, baseboards EVERYTHING the sinks toilets they’re all HORRIBLE. I understand they’re in the business to make money but this is total greed. I also understand their design center sales pitch but my God even at the standard build level don’t provide the bare minimum quality materials it’s not fair to the buyer whose not “wealthy” people just want to buy a nice home for a half of a million in hopes to stay forever but honestly you can’t stay forever because your family will out grow the living space. There is no living room period and the bedrooms are for newborn babies. Pulte should be ashame for their asking price and then for the quality of work after their sky high asking price. They’re not quality builders please note that. You’ll be disappointed I guarantee. I’m very disappointed. I built nearly a half a million dollar home and my home feels like a cheap apartment. They’re no good with quality, structure layout, or size! Signed A Unsatisfied Customer ... More

By far the worst experience I’ve had with Pulte buying a brand new home, They over promised and under delivered on completion date, they can’t be trusted make sure to read the contract over and over again, they can change your material options after you signed the contract and there will be nothing you can do about it! They also don’t communicate with you so your always finding yourself reaching out to them.

We closed on our home at the end of June after almost 14 months of waiting. During our walk through several days prior to closing, all items that we could readily see that needed repair were noted and "blue taped". On the day of closing, we were given our keys and told that all of the items that had been listed were either done, or would be done as soon as possible. Those items noted at walk through, but not done were damaged kitchen cabinets, including doors that were on order because they had a whole in the front of them, chipped cultured marble bathroom countertop, an outdoor light fixture not attached to the house and a cracked driveway. When we contacted Pulte Customer Care, we were told to submit a list of problems via email. We received a standard "auto" reply that they were busy and our issues would be addressed as soon as possible. We received no communication from Pulte Customer Care, so after 30 more days, we contacted them and were told that Pulte no longer did repairs at 30 days, it was now a 1 year wait. So much for Pulte "Customer Care". ... More

Terrible experience from beginning to end. “FIELD MANAGER II” made use sign off that the home was done and was still missing many items pointed out and said he’d be back to finish them later pending a positive online review and once given the review we never heard from him again nor will he respond to phone calls or texts. We literally paid for things that are not installed and the items that were installed were done poorly. Missing grout, paint, doors won’t open or close properly. The outside paint is terrible and doesn’t even cover some of the chicken wire. We can’t get help from anyone and our sales rep was also worthless ... More

I was very disappointed with the way the house was turned over to me after closing dozens of things were not repaired or fixed and the house was in disarray unacceptable for a higher and builder.