Pulte Homes Reviews in Phoenix Mesa, AZ

This process was mostly seamless minimal hiccups. The sales team is very prompt and responsive, the field manager was very responsive and easy to reach. We had a third party inspection prior to close which found very few issues. My only complaint is that after move in, if there are still issues that need to be addressed, they don’t respond as quickly and are slow to Address those issues so my recommendation is to have everything fixed and addressed before move in and closing.

Project manager tried very hard to stay on top of crews, but fell short in drywall and paint. Drywall was not installed properly and we tried to hang a ceiling fan only to have 5 nails pop out in the ceiling. Down the hallway you could see the drywall bow and swerve in and out. Paint in carpet, across tiles and in the grout; which was never sealed, not even in the wet rooms.

There are problems with my final inspection - and more that we are finding as we live in the house.

Struggle to get repairs completed! When repairs are finally made, the repairs are shoddy and careless. Things go from bad to worse when trying to get things fixed under warranty.

Pulte homes have the best designs we’ve ever seen and their homes are all quality built. With their various developments they have homes designed and priced for every type of buyer. We’ve glad we bought with Pulte.

Great experience. We are happy with the finished product . The level of service was outstanding.

The girls that you talk to in the call center , need to listen and put down the doughnuts, They are not the top notch of the tree!

As a first time home buyer a lot of things were missed in the upgrading options. HOA going up with not even being in the home for 2 months with no notice. Just the whole buying experience and process was not great. Lack of communication.

always check the building progress

We could not be happier in our new Pulte home. Our super built a beautiful home and Pulte mortgage kept us updated every step of the way. There were no surprises (which was a surprise) we definitely recommend Pulte to anyone in the market for a new home.

I will start by saying I love my new home. The build process was great and the onsite staff addressed all of my concerns in a timely manner. The final walk-through was an opportunity to identify last minute repairs and touch-ups before the closing date which is typically 5 days later. During the walk-through several items were marked for repair which were mainly paint and drywall touch-ups. At the time of the walk-through I was told that two to three weeks after move in Pulte would schedule a follow up visit to repair anything that may have come up like nail pops, settling cracks or anything else that may have been overlooked. After almost two months the follow up visit never came. I asked some of my neighbors if they had received follow up visits and none of them have. Fortunately I have not had any real issues. Some of the touch ups that were marked with blue tape were never addressed and I didn't see them until after I closed and received my keys. I was able to take care of the paint touch ups with the paint that was left behind. Some of the drywall repairs were never done but I'm learning to live with them. Granted on a large scale these things are very minor but its the principle that this service was promised to homeowners and never followed up on. Overall the products and service I received during the build process were excellent and I am very satisfied. ... More

Great!

Pulte does not fix problems, they hide problems! In my master bathroom I ordered gray grout to match the tile grout in my shower. Instead they installed white grout!! Instead of fixing the problem the correct way, tear out the 100 square feet of tile and install new tile with the correct grout they decided to use a grinder and try to grind out some of the grout. And in places near the wall all they did was put silicone grout on top of the white grout, That was not what I ordered and now the grout is concave above the floor line. Also now I have razor sharp edges on my tile. So now the problem is worse, And they won.t fix it!! Now I have white grout bleeding through the added grout!! Additionally I replaced a toilet and then the water valve started to leak which was a defective part and they won't cover it, they said because I replaced the toilet the water valve that I didn't replace was my responsibility!! The faulty water valve pulte installed, I had to pay $400 to fix Pulte's fault parts. Additionally the linen closet door would not close properly. They said because I painted it, they would not fix it!! Do not buy a home from Pulte! You will regret it! ... More

Paint and painters were terrible. Poor workmanship along with some damage to glass, doors, and floors. Flat was the only type offered. Why not eggshell? Also it was watered down alot. Toilets are the worst. I've never seen a toilet you have to hold handle down until tank is empty. There is no designation that these are two stage toilets. You shouldn't have to instruct guests how to use your toilets. Very poor. I have heard from others in our area that are equally disappointed. The center opening patio door is also a poor design. The sliding screens travel the whole length of the tract instead of having a positive stop. House color and roof combinations are too restrictive. Why not have a flat tile color available for all exterior design combinations. ... More

Everyone from the Pulte team has been great!

Love the home....'however' in one day and at the same time I had 4 contractors here fixing things that should never have needed fixing. Replace the mirror in master because of defects, 'repairing' master marble sink (what, its supposed to be brand new?), fixing shoddy drywall, repair sliding glass door. Truly believe Pulte purchases '2nds' and uses them in new homes to cut costs. A number of items in my home that needed replaced, repaired should never have been in a new home. Have spent a lot of time with people in and out getting stuff fixed and then discovering more. You begin to feel like a chronic complainer. Previously purchased a new home and never had any of these issues. ... More

You can't have a quality product if you don't hire skilled employee's and sub-contractors. They make excuses but never get it fixed.

If you have any knowledge on building a home do it yourself if you can noone else's work looks better than your own.

All of the Pulte folks tried their best. And actually the sub contractors were friendly and responsive, and fun to talk to. The trouble is when they finished their respective job there was little or no responsibility placed on them to leave the job completed in a workmanship like manner which includes leaving the job site clean and hazard free. I thought that there was little or no accountability placed on the sub contractors unless I complained. Then, perhaps, my concerns would be heard. I would be afraid to not do my own supervision.

I have met some great Pulte people who have made the whole process easy. Anything that needed correcting was done in a timely manner. We love our new home .Kudos to Courtney, Jennifer and Ron.

Here’s our story of what we are still dealing with. Anyhow, 3 days before our final Walk through I decided to come by the house to do a walk through by myself. The night before we have some rain, but I was still very surprised when I walked in to see water leaking from my downstairs bathroom into the front door foyer. Obviously I called my super and he got on it right away. We were told the cleaning and remediation process would take about 9 days. They put us up in a hotel for those days, then we were given the new date to our closing. We did the final walk through, water issues was fixed, so we thought. Doing the walk through the quality of the build just seemed cheap. Paint job was not perfect, seemed rushed. Dry wall was uneven, paint spots over our wood floors, dings here and there, baseboards seemed rushed, dirty finger prints on our ceiling and things like that. Our super said he would have that fixed, and most were fixed the following week. Now fast forward to last week (1 month living in our new home) it rains again, and what happens again? Yep, you guessed it. Same leak, in the bathrooms, in the same spot. The roof was NEVER fixed. They roof company came and patched it, the roofers came back a week later and found 4 more holes in the roof. All were patched, the bathroom had to have the ceiling removed and replaced with new dry wall. Two weeks later, our bathroom has not been painted and still a mess. I say all of that, to say this. I will think twice next time I plan on building a house through Pulte. Not shunning them forever, yet, but will definitely think it over twice. Ps. I think their issues is the subs they use to build their house. They can give a rats butt on the quality of work they do. My house was built in the Cadence community in Mesa, AZ. ... More

I would check seals around the garage, windows, and sliding doors.

We thought building a new home was going to be hard. Pulte made it easy. The overall initial purchase and builder options were easy. The design center was amazing - we were able to get our dream home picked out in 2 trips and 8 hours! Our supervisor kept us in the loop during every part of the build, with photos and email updates. He even walked us through the house multiple times pointing out some of the key build aspects of the house. When we caught problems during the build - one email and they were taken care of. The final signing and walkthrough was easy! Overall - we would build with Pulte again! But hoping we stay in our dream house for a long tome! ... More

Great experience all the way.

We were so excited to move into our new home, but all we’ve been doing is filling out work orders to have everything fixed. We are very disappointed.