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Pulte Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Pulte Homes.

Read all 907 verified reviews from homeowners that built a new home with Pulte Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Phoenix-Mesa Area

907 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.7

Pulte Homes in Phoenix-Mesa Area

View Homes

Customer Reviews

Pulte Homes - Sales process is good.

  • Nancy L.
  • Verified Homebuyer
  • October 02, 2019
  • FLORENCE, AZ

Sales process is good. Some of the subcontractors are in such a hurry the quality suffers. Overall great home for the money.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Could not be happier.

  • Michael C.
  • Verified Homebuyer
  • October 02, 2019
  • FLORENCE, AZ

Don't hesitate to sign on. Every aspect of the build was just what I wanted.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our new home

  • James H.
  • Verified Homebuyer
  • October 02, 2019
  • Red Rock, AZ

great quality home, great price, response to our questions are in timely manner

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very disappointing

  • Paul M.
  • Verified Homebuyer
  • October 01, 2019
  • Phoenix, AZ

Very disappointing

Pulte Homes responded:
Hi Paul. We are sorry to hear you had a disappointing experience. If you have specific concerns or would like to discuss your experience further, please email socialcare@pultegroup.com and our team will assist. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very satisfied

  • Neal B.
  • Verified Homebuyer
  • September 25, 2019
  • Surprise, AZ

Had some construction issues as would be the case with all builders. Pulte has addressed them quickly and to our satisfaction.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great

  • Anonymous
  • Verified Homebuyer
  • September 24, 2019
  • FLORENCE, AZ

Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great service!

  • Tam P.
  • Verified Homebuyer
  • September 24, 2019
  • Phoenix, AZ

Pulte was very responsive to all our needs and quality of work is amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte mortgage was excellent

  • Anthony H.
  • Verified Homebuyer
  • September 19, 2019
  • FLORENCE, AZ

Pulte morgage got me into my home fast, really fast. They are great but some small thing like laundry door doesn't close and my linen and coat closet doors stick. They said the will fix them though which bring it back up in my mind anyways

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Poor workmanship

  • Brandon R.
  • Verified Homebuyer
  • September 18, 2019
  • Florence, AZ

The quality of our new home is sub-par. After moving in we noticed that 2 walls in the middle of our home aren't even close to straight. They're slated to be repaired but being that were occupying the home now it will be a big inconvenience. Our A/C unit wasn't wired correctly and shorted out leaving us without air while 100+ outside and by the time it was repaired it was almost 90 in our home. Considering we just lost our home in a fire the potential to have another fire was concerning. When we moved in we discovered that the water valves in both bathrooms were installed backwards and we ...

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 3

Good and can improve on design center

  • Vinjamuri F.
  • Verified Homebuyer
  • September 18, 2019
  • Phoenix, AZ

People, workmenship, communication is good. Quality wise; material like paint, finishing can be improved. Design center collections are very expennsive.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Very Satisfied Customer

  • Mark M.
  • Verified Homebuyer
  • September 18, 2019
  • FLORENCE, AZ

I’ve bought many homes and this home is one of the best.

Pulte Homes responded:
We are so glad to hear that Mark. Congratulations and welcome home! ^Abby

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Completed Home

  • Santina D.
  • Verified Homebuyer
  • September 18, 2019
  • Surprise, AZ

The home is great however the paint and some small details are needing to be fixed. The paint comes off easily on the walls. There are some issues with walls having weird curves and bulges. The main concern is I was never told there would be such a steep driveway which is an annoying issue and for someone with a bad back adds additional issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Garnit broken and they lied its part of granite

  • Anonymous
  • Verified Homebuyer
  • September 18, 2019
  • Phoenix, AZ

Garnit broken and they lied its part of granite

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Pulte Homes - Love the house and experience.

  • Anonymous
  • Verified Homebuyer
  • September 15, 2019
  • Buckeye, AZ

Love the house and experience. Don our superintendent is wonderful, very responsive to our requests. My only concern is home value. Not sure that we could turn around and sell our our house for what we paid - almost like a new car.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • John A.
  • Verified Homebuyer
  • September 14, 2019
  • Peoria, AZ

The quality of the home is great. It took a bit longer than we anticipated, but we are in and they made all the fixes we asked for and we are quite happy.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Bella Via

  • Rebecca N.
  • Verified Homebuyer
  • September 12, 2019
  • Mesa, AZ

Over all we are very happy with the experience of building with Pulte. I would definitely do it again! We love our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Very Dissatisfied with quality of workmanship

  • Anonymous
  • Verified Homebuyer
  • September 12, 2019
  • Surprise, AZ

We are extremely dissatisfied with Party. There are numerous, five pages of items that were supposed to be fixed prior to move in. There were only a couple things fixed prior to distribution. We have been fixed, we have made schedule changes to be home a few of the items are addressed instead of all, wasting our time. Paint and drywall disgusting completely unacceptable.

Pulte Homes responded:
We are so sorry to hear you have had so many issues with your home. Please email socialcare@pultegroup.com and we will make sure those concerns are addressed. Thank you for taking the time to share your experience as we are always working to create a better experience for our customers. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Happy Customer!

  • Anonymous
  • Verified Homebuyer
  • September 12, 2019
  • BUCKEYE, AZ

Very pleased with our Field Manager, he really paid attention to detail!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Perfection

  • David W.
  • Verified Homebuyer
  • September 11, 2019
  • FLORENCE, AZ

My home is everything I wanted it to be. I couldn't be more pleased. Great job Pulte!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not the quality I was expecting

  • Anonymous
  • Verified Homebuyer
  • September 11, 2019
  • BUCKEYE, AZ

I have had several issues with my home. Some have been taken care of and some haven’t due to the incompetence and irresponsibility of the company. Several times I have been told someone would come to fix things and they never came at the scheduled time due to a miscommunication on Pulte’s side and them not ordering the materials they said would. I have emailed the fields manger about another thing that came up. Part of my bathroom cabinet fell and it looks like the wood wasn’t place right and it’s uneven. No response. I’m disgusted. I’m paying a lot of money to a poor quality company.

Pulte Homes responded:
We are so sorry to hear you have had such a negative experience. Thank you for taking the time to share your story as feedback is invaluable in helping us improve the home buying experience. Please email socialcare@pultegroup.com with some more information about the issues that need fixing and our customer care team will work to get them resolved. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - tile fell off front of house only 33 days.

  • Mark D.
  • Verified Homebuyer
  • September 11, 2019
  • Buckeye, AZ

tile fell off front of house only 33 days. The General Contractor told me I have to get with insurance company for the damage. ONE TILE fell off in middle of roof! We are not happy. Insurance adjuster told me it was about a 15 minute job for $100 and our deductible is $1000. I asked GC if he has a person who could get and replace same tile. Have not heard back from Don about this. All other items have been taken care of-to be fair.

Pulte Homes responded:
We are disappointed to hear that you are having problems with your home. Please email socialcare@pultegroup.com and our care team will look into the problem at hand. ^Abby

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Very pleased.

  • Philip D.
  • Verified Homebuyer
  • September 11, 2019
  • BUCKEYE, AZ

We love our new home. I've built a new home before, but the process with Pulte was much easier. The team answered all our questions and even anticipated most of them. All were friendly and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home new problems

  • Bret C.
  • Verified Homebuyer
  • September 11, 2019
  • MESA, AZ

The location is great but unfortunately the new home isn't without multiple problems that after 1.5months from move in are still "being evaluated for scheduled repair" It's extra stress and annoyance that takes away from the enjoyment of the move to our new house.

Pulte Homes responded:
We are disappointed to hear that there has been added stress placed on your building process. Please email socialcare@pultegroup.com with some more information so our care team can look into the problems you are experiencing. ^Abby

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Sun

  • Kim A.
  • Verified Homebuyer
  • September 07, 2019
  • Surprise, AZ

Pulte employees are great to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Let homebuyer choose landscape plants

  • Gilberto R.
  • Verified Homebuyer
  • September 05, 2019
  • BUCKEYE, AZ

Let homebuyer choose landscape plants

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4