Pulte Homes Reviews in Phoenix Mesa, AZ

Great

Pulte was very responsive to all our needs and quality of work is amazing!

Pulte morgage got me into my home fast, really fast. They are great but some small thing like laundry door doesn't close and my linen and coat closet doors stick. They said the will fix them though which bring it back up in my mind anyways

The quality of our new home is sub-par. After moving in we noticed that 2 walls in the middle of our home aren't even close to straight. They're slated to be repaired but being that were occupying the home now it will be a big inconvenience. Our A/C unit wasn't wired correctly and shorted out leaving us without air while 100+ outside and by the time it was repaired it was almost 90 in our home. Considering we just lost our home in a fire the potential to have another fire was concerning. When we moved in we discovered that the water valves in both bathrooms were installed backwards and we didn't have hot water for 3 days. There seem to be little attention to detail. The home wasn't even cleaned when we took possession. There was even nails and debris left in our backyard. We would not purchase another Pulte home. ... More

People, workmenship, communication is good. Quality wise; material like paint, finishing can be improved. Design center collections are very expennsive.

I’ve bought many homes and this home is one of the best.

The home is great however the paint and some small details are needing to be fixed. The paint comes off easily on the walls. There are some issues with walls having weird curves and bulges. The main concern is I was never told there would be such a steep driveway which is an annoying issue and for someone with a bad back adds additional issues.

Garnit broken and they lied its part of granite

Love the house and experience. Don our superintendent is wonderful, very responsive to our requests. My only concern is home value. Not sure that we could turn around and sell our our house for what we paid - almost like a new car.

The quality of the home is great. It took a bit longer than we anticipated, but we are in and they made all the fixes we asked for and we are quite happy.

Over all we are very happy with the experience of building with Pulte. I would definitely do it again! We love our new home.

We are extremely dissatisfied with Party. There are numerous, five pages of items that were supposed to be fixed prior to move in. There were only a couple things fixed prior to distribution. We have been fixed, we have made schedule changes to be home a few of the items are addressed instead of all, wasting our time. Paint and drywall disgusting completely unacceptable.

Very pleased with our Field Manager, he really paid attention to detail!

My home is everything I wanted it to be. I couldn't be more pleased. Great job Pulte!

I have had several issues with my home. Some have been taken care of and some haven’t due to the incompetence and irresponsibility of the company. Several times I have been told someone would come to fix things and they never came at the scheduled time due to a miscommunication on Pulte’s side and them not ordering the materials they said would. I have emailed the fields manger about another thing that came up. Part of my bathroom cabinet fell and it looks like the wood wasn’t place right and it’s uneven. No response. I’m disgusted. I’m paying a lot of money to a poor quality company.

tile fell off front of house only 33 days. The General Contractor told me I have to get with insurance company for the damage. ONE TILE fell off in middle of roof! We are not happy. Insurance adjuster told me it was about a 15 minute job for $100 and our deductible is $1000. I asked GC if he has a person who could get and replace same tile. Have not heard back from Don about this. All other items have been taken care of-to be fair.

We love our new home. I've built a new home before, but the process with Pulte was much easier. The team answered all our questions and even anticipated most of them. All were friendly and helpful.

The location is great but unfortunately the new home isn't without multiple problems that after 1.5months from move in are still "being evaluated for scheduled repair" It's extra stress and annoyance that takes away from the enjoyment of the move to our new house.

Pulte employees are great to work with

Let homebuyer choose landscape plants

Excellent quality of home. Great follow through.

sales office was great in dealing with them. The problem is with the closing crew and not following up on customer request or even returning phone calls, text messages, etc. If pulte values their customers they should hire more people to handle the job requirements or hire personnel that do not ignore your phone calls.

We started the paperwork for our new home on January 28, 2019. We also worked with two other mortgage companies for our loan. We where putting 50% down and financing 50% with the intentions of paying the house off in 5 years. We got home on February 5, 2019, which I spent 2 complete days getting all the information to all the mortgage companies for their underwriting companies. After 2 weeks we where pre-approved for the loan with the other 2 loan companies and our own bank. Pulte mortgage people we worked with where Sally and Sarah. They were really great and went the extra mile to help us. We just kept getting asked for more information because we are self-employed. Who do they think employees get their W-2's from. THERE EMPLOYERS LIKE US. We had 6 times the money in one account to pay for the home, but they treated us like we where high risk. We had to provide 4 years income tax papers, 6 month bank statements, proof that we where a real business. We provided them with 4 year of income tax papers for each business. It just seemed like every other day we had to send more documentation. Our Vice President in our bank here, that we deal with on a daily basis, said that they were doing unethical practices. We kept being told that we where approved for the loan in underwriting, and then the next day Sally would call me and ask me for more information. We where to do the walk through and close on the house, July 5, 2019. The day of July 3, 2019, we received a call from the head of the Pulte Mortgage and she told us not to come down for the walk through, the our loan was still in underwriting. Our salesman John, which by the was is a wonderful person and a very helpful, honest guy, told us to come down and do the walk through anyway. We did and our job supervisor wasn't there and we did the walk through with another Job Supervisor. He was great. There were several things that need to be taken care of, like we had ordered the upgrade kitchen cabinets that were wrong, cut in our wood flooring, nails in the wall, paint on floor and glass shower doors, fan in master bathroom the bearing in the motor where bad, fingerprints in the varnish on the special ordered front door. We went back 2 1/2 months later and some of the stuff wasn't done yet. We called our job supervisor and he assured us that he would take care of the matter. Then we get a call from our salesman 1 day after we get home, and he said that the job supervisor said we have to go through customer care to get things fixed. I has been a really bad experience with this home. We built our current home that we own debt free of 6,000 square ft., that we hired all our contractors with the exception of the things that we own business for, and we had a great time with it. It was such a joy, and the home that we built through Pulte was just on stress moment after another. If we had to recommend anything to you, I would NOT GO THOUGH PULTE to mortgage your home. PLEASE read the reviews and they are true. I will say that all the people that we dealt with, where GREAT, except the mortgage company. ... More

We purchased the Firewood model because it was the only builder in the area that had first floor master. I would have preferred the laundry room on the first floor instead of the 2nd. I would have liked to be able to see the prices for the material at the Show Room earlier than selection day. We were allowed to see the material but had no opportunity to ask anyone prices until Selection day. The flat paint used as standard will come off with 1-2 wipes if it gets stained. You most definitely will have to repaint if you don't upgrade the paint - which I wouldn't recommend because you can get paint contractors for cheaper. We've built several times before, this is probably the worst paint job in our 3 experiences of building. I wouldn't recommend the Standard flooring or cabinets, they definitely are substandard quality - You WILL upgrade floors & cabinets. You're given receptacle boxes for fans but not even a standard fan was offered which was standard with other builders we've built with. Our biggest set-back was no Internet access for over a week - on a week I was working remotely. This situation was a hassle with Pulte & our Internet provider. The cable couldn't be run from the street box to the house due to "broken pipes." And neither Pulte nor the Internet provider would take responsibility to fix it. Multiple calls to Pulte & the Internet provider resulted in a blame game. Currently, getting the HOA agency or Pulte to appropriately manage the "gated" community has been a hassle. No one takes responsibility when you call. One quotes the other is responsible. In the mean time, come sun down people experiencing homelessness, groups of teens walk about the property - on more than one occasion in the "gated" community. Multiple calls to the HOA & Pulte from several of the residents in the community resulted in closing the main gate & leaving another gate open. We're from the Midwest. Arizona homes are definitely inflated compared to the Midwest. However, we chose a new build over an already inflated existing home that would need updates & upgrades. We may build with Pulte again, knowing however that we will put about 30-35% of the sale price in upgrades. This area was important to us & was the only builder in the area with a first floor master (Firwood model). ... More

EVERYTIME THERE IS A PROBLEM WITH CONSTRUCTION, PULTE MAKES EXCUSES AND TRIES TO GET OUT OF FIXING THE PROBLEM, BY SAYING ITS NORMAL AND THINKS HOMEOWNER SHOULD EXCEPT THE DEFFECT.