Pulte Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Pulte Homes.

Read all 902 verified reviews from homeowners that built a new home with Pulte Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Phoenix-Mesa Area

902 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.7

Pulte Homes in Phoenix-Mesa Area

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Customer Reviews

Fast and Easy – Legado West Made It Happen

Scott P.
Verified HomeBuyer
July 24, 2025
Queen Creek, AZ

Loved the experience—buying our home in Legado West was smoother than expected! My daughter and son-in-law picked the place, and we went from “That’s the one!” to keys in hand within 30 days. Seamless doesn’t even cover it. Big thanks to the awesome Pulte team (Lynn & Joey) for being so responsive. And the craftsmanship? Absolutely top-notch!

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re thrilled to hear your homebuying experience was smooth and exceeded your expectations! It’s great that everything came together quickly, and we’re glad Lynn and Joey provided such responsive support. Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

I attempted to reach out with several inquiries regarding the operation and usage of various features in the house.

Cheng-Han W.
Verified HomeBuyer
July 23, 2025
Phoenix, AZ

It has been less than three months since house closing. As I recently moved in, I am still unfamiliar with many aspects of the house. I had questions specifically regarding the electrical system and sent text messages in hopes of receiving clarification, but unfortunately, I received no reply at all.

Pulte Homes responded:
Thank you for taking the time to share your experience. We're truly sorry to hear that you have had unanswered questions regarding your electrical system. We'd like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 1

Pulte Review

Jackie P.
Verified HomeBuyer
July 23, 2025
Queen Creek, AZ

Having previously owned a Pulte home for 31 years, i was excited to purchase another one. The experience from start to finish has been exceptional. I love the neighborhood, the community is amazing. It looks as nice as i expected it to.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're honored that you chose us again after 31 years and thrilled to hear your experience this time was just as exceptional! It’s wonderful to hear that your experience was exceptional and that you’re loving both your new home and the community. We wish you many happy years ahead in your new neighborhood! Congratulations and enjoy! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Disappointed

Bennie M.
Verified HomeBuyer
July 17, 2025
Surprise, AZ

Ad for Pulte shows a person in business casual clothing taking time to sit & talk/work through the process of how things in the house work & some type of information on where things are. Sakes pitch & empty promises. Building manager even told us that he holds the paperwork "hostage" until we agree that the house is fine to get people to sign. I couldn't believe he said it out loud. Total lack of professionalism. Our adult children are out of college & working. They will be in position to buy soon enough & unfortunately we cannot endorse a Pulte purchase. Sad because we were looking forward to ...

Pulte Homes responded:
Thank you for sharing your experience, what you described is unacceptable and far from the standard we aim to uphold. We’re truly sorry the process left you feeling misled and disappointed, especially after looking forward to your new home. We'd like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 2

Finish work leaves alot to be desired.

Ronald Y.
Verified HomeBuyer
July 16, 2025
Queen Creek, AZ

Pulte builds a nice home unfortunately some of their finish work leaves alot to be desired.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you are enjoying your home, but sorry to hear you have some concerns with the finish work. If there is anything we can do to help, please don't hesitate to reach out. Thank you again. ^KH

Total Score 5

Quality 2

Trustworthiness 3

Responsiveness 5

Barbara

Barbara S.
Verified HomeBuyer
July 15, 2025
LITCHFIELD PARK, AZ

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience with our mortgage company and the lack of communication from our teams. We sincerely apologize for the frustration this may have caused you. That said, we'd like to escalate your concerns to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 1

Great house overall. Happy

Monique P.
Verified HomeBuyer
July 15, 2025
Queen Creek, AZ

Great house as a new build. Always some issues to resolve with a new house. Have positive vibes they will address at the one year mark without issue.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that you are happy with the quality of your new home and enjoying it! We're confident our team will follow through and take care of those fixes. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Judi

Judi R.
Verified HomeBuyer
July 15, 2025
Apache Junction, AZ

Morten was very friendly and knowledgeable. He was helpful with the whole buying process. He is still quick with responding to any questions I may have.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that Morten was knowledgeable and responsive throughout your entire home-buying process! Congratulations on your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Working with Scott and Katherine was Outstanding!

Austin B.
Verified HomeBuyer
June 11, 2025
Surprise, AZ

We had an idea of the construction progress at all times and felt valued by Pulte! Their mortgage team and closing experience we also spot on, making sure we had our basis covered throughout. Relocating and building a new home was difficult but they did an amazing job focusing on our needs.

Pulte Homes responded:
Thank you for taking the time to share your experience! We're so glad to hear that you felt informed and valued throughout your homebuilding journey with us. Relocating and building a new home can certainly be a challenge, and it means a lot to know that our team helped make the process smoother and more reassuring for you. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall pleasant experience with concerns well addressed.

Phillip S.
Verified HomeBuyer
June 07, 2025
LITCHFIELD PARK, AZ

My wife and I were able to build trust with our construction manager, John, as well as our sales representative, Debbie. Their consistent and honest service kept my wife and I confident in the process, even as we encountered issues. We Love our new home and we believe that Pulte will do what's right for us if we have more issues.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that John and Debbie earned your trust through consistent and honest service. It's wonderful to know you felt confident throughout the process, even when challenges arose. We're so glad you are loving your new home! ^KH

Total Score 4

Quality 3

Trustworthiness 5

Responsiveness 5

Great experience with Pulte Homes

Dane U.
Verified HomeBuyer
June 05, 2025
Surprise, AZ

Everything went perfect. Joe (our super) did an amazing job keeping us informed and handling any and all problems.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience and everything went perfectly. It's great to know that Joe kept you informed throughout the process, while addressing all concerns. We appreciate your kind words, enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

house quality, warranty service,loan depart are not good

Arijit P.
Verified HomeBuyer
June 04, 2025
Peoria, AZ

i would prefer Taylor morrison or Aston woods. would not buy pulte homes in future anymore.

Pulte Homes responded:
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations. We would like to learn more about your experience so that we can help in anyway, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

A seamless process!!

Laurel D.
Verified HomeBuyer
June 04, 2025
LITCHFIELD PARK, AZ

August 2024: I walked into the front office stating just what I was looking for. Eric took us to a house almost completed. Being clear of distractions I immediately could see this is exactly what I was looking for. Small house with little yard. Two days later I chose lot and made a down payment. Eric offered up Bill’s name to help sell my current home. He and team were excellent with a quick sell. April 26, 2025 Sind escrow and paid cash for new home. My construction managers (2) were very helpful and informative. First was Billy then Danny. Danny was most helpful with the final ...

Pulte Homes responded:
Thank you for your wonderful review. We’re thrilled to hear that Eric, Bill, Billy, and Danny each played a key role in making your homebuying journey smooth and enjoyable. It’s great to know that from the moment you found the right home to move-in day and beyond, the team was responsive, supportive, and committed to delivering a great experience! Thank you again for your kind words, enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

You Bought it, its Your Problem

Paul B.
Verified HomeBuyer
June 04, 2025
Scottsdale, AZ

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Pulte Homes responded:
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience left you feeling uncertain about the promises made during the process. We would like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 2

Cabinets disappointed

Terra A.
Verified HomeBuyer
June 03, 2025
Surprise, AZ

Not happy with my cabinets only one person installed them. They have a lot of nicks and scuff in them. During walk-through appointed them out, but they’re still there

Pulte Homes responded:
Thank you for sharing your feedback with us. We’re very sorry to hear about the condition of your cabinets and that the issues you pointed out during the walk-through have not yet been resolved. This isn’t the level of quality or follow-up we aim to provide, and we understand how frustrating that must be. That said, we would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 1

Trustworthiness 4

Responsiveness 5

Lisa (Sales Consultant) was Amazing!

Daniel m.
Verified HomeBuyer
April 28, 2025
Phoenix, AZ

If it wasn't for Lisa our Sales Consultant, we would not be in our amazing new home. Thank you Lisa for going above and beyond!

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that Lisa made a great impact on your experience. It's great to know that she went above and beyond for you during your process! Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Best buying experience ever!

ROBIN M.
Verified HomeBuyer
April 23, 2025
Queen Creek, AZ

Our buying experience was very easy and enjoyable. Communication with everyone from the sales office to the mortgage team to the building contractor and everyone else in between was amazing! Would definitely recommend buying from Pulte

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are thrilled to hear that your experience was smooth and enjoyable! It's wonderful to know that communication across all of our teams was great. We appreciate your recommendation! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great Team

Trinity I.
Verified HomeBuyer
April 22, 2025
Goodyear, AZ

I love my house and the whole buying process was so easy, thanks to the Pulte team.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a smooth experience with our team. It's great to know that you are loving your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

New Home!

Daniel A.
Verified HomeBuyer
April 17, 2025
Apache Junction, AZ

I interacted mostly with Nick and Morten. They were absolutely amazing. The process was smooth and if any issues popped up, they took care of it right away. Not only did they go above and beyond, they were professional and extremely friendly. I can't say enough about them and I'm and feel very blessed they were the ones supporting me through the process.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a positive experience with Nick and Morten. It's great to know that your process was smooth and our team was supportive and responsive to your concerns. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Our building manager, Don H, was very responsive. He addressed our issues in timely manner. Our sales person did use the sales tactics and said prices are going up "next week." Eight months later, I saw that the price remained the same. I am disappointed.

Rita K.
Verified HomeBuyer
March 12, 2025
LITCHFIELD PARK, AZ

I must say, we have only been there 2 months, so it may be too soon to rate it. We would know more in 11 months. We had a good experience through out the build. But I am truly disappointed, rather, upset by how the final presentation was given. I had asked 2-3 times if they will clean the house before we move in and it was overwhelmingly a disappointment. Yes, the house was cleaned but not well enough. After a clean, workers would come back with dirty shoes and track the dirt through out the house. Why do they not cover the floors with either cardboard or paper? I have been told twice that ...

Pulte Homes responded:
Thank you for taking the time to leave feedback. We're glad to hear that you had a good experience during the building process but sincerely regret that the final presentation did not meet your expectations. We would like to make leadership aware of this situation, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Nick is extraordinary

Bruce W.
Verified HomeBuyer
March 12, 2025
Apache Junction, AZ

Construction manager was incredibly involved in the construction process and always available to discuss open issues and their resolution. Couldn’t ask for a better intermediary throughout the process. Morten, on the front end, was also very responsive and professional. Great experience overall.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We are thrilled to hear that you had a great experience with your construction manager and Morten. Our team strives to provide responsive and helpful service, and it’s wonderful to know that we met your expectations. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 3

Great Out-of-State Home Purchase Experience

Adam M.
Verified HomeBuyer
March 12, 2025
Surprise, AZ

Josh at the Pulte sales office in Asante was great. He never pressured us, but just kept giving us information every time we requested it, until we made our final home selection. The sales team made everything flow seamlessly. We were able to do everything electronically since we lived out-of-state.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We are so glad that you had a great experience, especially while managing everything out-of-state. We're thrilled to know that Josh and the sales team were helpful, supportive, and responsive throughout your home buying journey. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

Elaine C.
Verified HomeBuyer
March 09, 2025
Queen Creek, AZ

The financing process went smooth and have to give Bryan at Harvest community 10 stars. He really has gone above and beyond to address any concerns and questions that we have had as well as helped both my husband and I feel welcome.

Pulte Homes responded:
Thank you for the wonderful review! We are thrilled to hear that the process went smoothly and that Bryan provided great service. We are glad to hear that he made you both feel welcomed and supported throughout the process. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Lies

Jason V.
Verified HomeBuyer
March 04, 2025
FLORENCE, AZ

I would not recommend Pulte or Pulte Finance. Everyone was on vacation and they didn’t close the deal on time like promised. They were too busy on vacation and they wasted a lot of my time.

Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience. We would like to make leadership aware of this situation and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Pulte Home Northpointe

Anonymous
Verified HomeBuyer
February 20, 2025
Peoria, AZ

If you buy a home from pulte make sure you get the ALL the punch list items on the list. The project manager said yes to numerous things as we walked through and blue taped and said he would take care of it... but only did the items we wrote down. When I got the key to the house here was still about 10 blue taped tags on the wall and items. He must of barely walked through the house. He would make a great used care salesman. Now those damaged item Pulte will not address because it was not on the walk through list. I sent 42 item list with photos within 3 weeks after moving in and now I have ...

Total Score 3

Quality 2

Trustworthiness 1

Responsiveness 1

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