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Pulte Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Pulte Homes.

Read all 892 verified reviews from homeowners that built a new home with Pulte Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Phoenix-Mesa Area

892 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.7

Pulte Homes in Phoenix-Mesa Area

View Homes

Customer Reviews

Look No Further!

  • Christopher G.
  • Verified HomeBuyer
  • December 01, 2024
  • Peoria, AZ

I would 100% recommend the builder Pulte for your new home! Our team was amazing from A-Z and we're confident in the quality of our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Debbie

  • Debra C.
  • Verified HomeBuyer
  • December 01, 2024
  • Phoenix, AZ

Pulte is a quality builder in the Phoenix metro. They have knowledgeable sales people and our superintendent Nick was wonderful and always kept us up to date.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Disappointed

  • Marshall K.
  • Verified HomeBuyer
  • November 30, 2024
  • Laveen, AZ

Do not go through Pulte Mortgage, it’s been a nightmare from the start. Also, the home was completed and closed yet the kitchen cabinet door was not installed and a month in has not arrived, There are scratches all over the cabinets and poor quality installation.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

New home purchase has issues

  • Tyrone B.
  • Verified HomeBuyer
  • November 09, 2024
  • LITCHFIELD PARK, AZ

The home is great. Lots of blemishes throughout the home tho. Walk through was rushed

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

very professional

  • Esteban P.
  • Verified HomeBuyer
  • November 08, 2024
  • Laveen, AZ

Pulte's very good reputation lives up to its name

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our Rep was great to work with, not pushy, very kind and considerate.

  • Ryan C.
  • Verified HomeBuyer
  • November 07, 2024
  • FLORENCE, AZ

We've had 2 custom homes built in the past and Pulte provides a much closer "custom" experience than any other corporate builder we considered. We love the development (Anthem at Merrill Ranch) and the amenities are better than we had hoped for.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not Bad, Not Pleasant either

  • Kapardhi C.
  • Verified HomeBuyer
  • November 07, 2024
  • Laveen, AZ

There are lots of things that are great with Pulte. But few bad things will certainly eclipse all good things, especially when you're paying the money and expect good quality. I could write an essay of my experience but in short, it was not bad, not good.. by my home is beautiful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Feedback for new Pulte homes.

  • Amey B.
  • Verified HomeBuyer
  • November 07, 2024
  • Peoria, AZ

The upgrade options are very expensive compared to other builders. The default items installed are very cheap in quality. Overall not satisfied.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Where's the quality

  • Mary G.
  • Verified HomeBuyer
  • November 03, 2024
  • Laveen, AZ

Issue after Issue, from the heat not working to the doorbell and garage door opener not working. How did the house pass inspections??? I will hire an inspector to find what else is wrong.

Pulte Homes responded:
Hi Mary, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. TP

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Love the home. Very high quality. Price reasonable for the times.

  • Adesh P.
  • Verified HomeBuyer
  • November 02, 2024
  • LITCHFIELD PARK, AZ

Love the home. Very high quality. Price reasonable for the times.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Experience

  • Justin T.
  • Verified HomeBuyer
  • November 01, 2024
  • Laveen, AZ

While the home by experience was great. Once I moved in, I figured a majority of the items that need to be corrected on our walk-through would have been done. During the construction process, I was visiting the house probably every other day if not every day. After the walk-through, they only fixed or corrected one item off the list for an entire week. Since then I still have 99% of everything on my list not complete completed nor scheduled to be completed and it’s very frustrating. I even have ceiling lights that there is no light switch for so that can’t be used. Very disappointed.

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 2

Northpointe Vistancia

  • Barry C.
  • Verified HomeBuyer
  • November 01, 2024
  • Peoria, AZ

We recently completed a new build with Pulte, and we couldn't be happier with the experience! From the initial design phase to the final walk-through, the team exceeded our expectations in every way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service by all.

  • Greg A.
  • Verified HomeBuyer
  • October 31, 2024
  • LITCHFIELD PARK, AZ

Eric the sales rep was great. He took many calls from me even when he was off. Very trustworthy. Evoke told me was true. He honored all commitments. We could not be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best builder, best service, best sales, best overall

  • Ian C.
  • Verified HomeBuyer
  • October 31, 2024
  • Apache Junction, AZ

I went touring every builder in the community, but something kept driving me back to Pulte. It was their determination to give the best service use the best quality for building and giving the best incentives. Morten, was an amazing resource who did a great job showing the lot showing what the home could be and answering any questions I had overall it was a great experience, and I’ve recommended Pulte to countless people.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My Pulte home is amazing!!!

  • Dwayne G.
  • Verified HomeBuyer
  • October 31, 2024
  • LITCHFIELD PARK, AZ

Overall experience was great. The reason why we went with Pulte, we fell in love with the floor plan. The entire process was pretty easy even though this was my wife’s and I first time purchasing a home. Don did an exceptional job explaining and holding our hand through the entire build process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Workmanship is not up to par with cost of house

  • Anonymous
  • Verified HomeBuyer
  • October 04, 2024
  • Scottsdale, AZ

A 2mil house should not have as many issues when going through the walk through. Everything from the walls, inside and outside of the house, requiring patch work, poor installation of cabinets, spotty paint job, dirty walls and carpets, etc.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Great experience

  • Bryan W.
  • Verified HomeBuyer
  • October 03, 2024
  • LITCHFIELD PARK, AZ

Easy process with great help along the way!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Parklane model’s layout is superb.

  • Angel R.
  • Verified HomeBuyer
  • October 03, 2024
  • Buckeye, AZ

From the sales office to the construction superintendent, it has been overall a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Duke

  • Michael J.
  • Verified HomeBuyer
  • October 03, 2024
  • Peoria, AZ

Duke has been attentive at every step of the closing process. I appreciate his work ethic and outcomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth process

  • David M.
  • Verified HomeBuyer
  • October 01, 2024
  • FLORENCE, AZ

Had an excellent experience buying from Pulte. Their communication was amazing. Daniel was very knowledgeable during our walk-through and answered all our questions. Very happy with our purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Quality finishes. No attention to detail.

  • Matthew S.
  • Verified HomeBuyer
  • September 27, 2024
  • Queen Creek, AZ

Worst home buying experience. The quality of workmanship was terrible. When issues were brought to their attention, they tried to fix them, but ultimately it just made them worse. They only care about building the home quickly and don’t really care about the finishes and it looking nice. Once we closed, dealing with service requests is a joke too. Everyone seems to just pass the buck and are really not interested in helping the home buyer. Very disappointed and frustrated buyers.

Pulte Homes responded:
Hi Matthew, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Mr.

  • Jonathan G.
  • Verified HomeBuyer
  • September 27, 2024
  • Goodyear, AZ

If you don’t mind being just another number Instead of a human being use Pulte. They could care less. Loan processing is a joke. They could care less about you as a person in one of the biggest purchases in life they take all the joy out of it. Literally got to the point I didn’t care if I got a “Pulte” home or not. Worst experience I e ever had buying a home.

Pulte Homes responded:
Hi Jonathan, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Everything is good

  • Suhail N.
  • Verified HomeBuyer
  • September 26, 2024
  • Queen Creek, AZ

Mike was a very helpful engineer when we walked through the house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes

  • Tyler L.
  • Verified HomeBuyer
  • September 26, 2024
  • Goodyear, AZ

It was our first time buying a home and it was a pretty smooth and painless experience. Probably the most frustrating part was going back and forth with the lenders giving them the information they needed for the loan, but I hear that's a pretty common thing. Everything else was really great. People were very easy to get ahold of and quick to respond.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty

  • Bruce H.
  • Verified HomeBuyer
  • September 10, 2024
  • Peoria, AZ

Warranty sucks been two weeks nothing. No email, phone call or phone call. Oh they did call to tell me plants are not cover.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3