Pulte Homes Reviews in Tucson, AZ

Lots of things on the punchlist not taken care of.

Pulte has been very good at responding to any issues we have had particularly with the dryer and refrigerator.

Whitney did an amazing job explaining all the features and benefits of all the models. She took her time to explain and answer all questions. Her communication was excellent. Paul was very kind and attentive to our needs. He was very fast to respond and line up any work that needed to be done. He went out of his way to ensure we got what we needed in the time that we needed it.

A 5 for sales and customer care support. A 1 for Pulte Mortgage bringing overall rating to a 3. An overwhelming and overly complicated mortgage loan process. Too many people involved, confusing and conflicting online communications. Only objective was to get as much information as they could so the mortgage could be packaged and sold within days of closing to Fannie Mae. Exasperating process.

Would not buy another Pulte Home.

There are many issues that are not been corrected for a month. Biggest problem is the exhaust pipe for the gas driyer. The driter reports a 95% blockage in it and can not function. You shoud visit the community and see it.

The builders know they have you at a disadvantage and operate as such. Work could be done quicker and with more quality. Paul the superintendent did a great job but I know his hands are tied. He does his best but is limited by the trades. Pulte and every other builder need to band together and make the trades do better work. Work took way too long. From frame to completion took 5 months. Way too long. And then at the end work was rushed and I do not believe we were given a house worthy of $680k. Feet were dragged and then we had to wait for the house to be cleaned (not very well I might add) AFTER we recorded. The last week was rushed. If work had been steady all along it would not have been much of an issue. But work stalled and was slow and at the end it was a huge hurry. Seemed fishy to me. Builders need to be better. But as long as they have the money the customer is a their mercy. ... More

The purchase process was smooth, and post-closing, David, our construction lead, has been great with answering questions via phone and text.

This is my 3rd Pulte honestly in the past 20 years!

Disappointed at how many things are wrong with the home that is a new build, including uneven walls, uneven window frames that are wider on bottom than top or vise versa, broken beams on a roof, broken roof tiles, leaky pipe in the shower, scratches and splatters on every door, uneven handles on kitchen cabinets, very sloppy craftsmanship.

The construction of the house was clearly not at a value of 800,000 which is what I paid for the house. When I moved in a shower didn't drain because cement was poured down the drain and had to be removed by a plumber. In addition there was rust in the bathtub. Some of the wood was chipped inside the house. Overall however we're happy with the houses design and functionality. Pulte has been very responsive to concerns about the house and has fixedmost of the problems that I've asked them to. Overall the experience has been good but probably not worth $800,000.

Smooth process. The team was very responsive and helped get the information I needed along the way. Any issues identified, were addressed and handled promptly. Certainly recommend this team for those looking for a builder that demonstrates quality, service, and integrity.

Pulte provided all the services we needed to purchase our new home. The financing, insurance, and closing were all as painless as one could hope for. We are very pleased with the build quality, floor plan, location and style of home

Working with the construction manager, Chris, was an absolute delight. he explained everything clearly , was vey helpful and generous with his time.

My home buying experience with Pulte was pretty painless. I paid a little more than I wanted to pay. I trust Pulte the builder. The only part I have a complaint about is the sloppy construction cleanup!!. Two of the large windows needed to be replaced and were ordered and arrived after my close date. My walk through was prior to the final cleaning. I didn't realize the stains in one of the tubs or the paint left on the den door glass or the glue/paint/mud would left on the tile would still be there after the final construction cleanup. Turns out the stains in the tub are permanent. All the other items I clean as I find them and/or find the time to clean them. The Super on the job was very responsive to my requests until it was up to me to put in warranty claims. Sloppy construction cleaning is not under warranty!! ... More

I'd have liked to give 5 stars instead of 4 stars, but the inability to make changes to customize was an issue. No pocket door option, no custom-built closets, and having to buy packages of appliances with no individual appliance choices were issues for me. The home we built on the East Coast gave us these options. Our construction manager David was fabulous though.

It is impossible to get a response whether it is via the portal, in the office or the 1800 number. The friendly service received during the sales process (although not always efficient) leaves a lot to be desired once the keys are handed over. We have not moved in, 60 days after signing, and there are multiple issues that Pulte is leaving unresolved. Completely frustrated. Highly recommend to plan ample time between inspection, items getting addressed and final signature. Do not sign until it is all done - I was told some things could be handled after signing and clearly not the case. Also recommend to bring in a third party inspector, will be worth the money vs. the time wasted. ... More

The construction managers were very helpful

Overall, my experience was very good. I had some issues with your customer service department and lack of responsiveness. I had to make several phone calls and send an email to the CEO before I received any response I needed a few minor repairs which took two months to complete. Tatiana was assigned to help me with my issues. She was outstanding. Her professionalism and follow-up were exemplary. That said, I recommend you make some major changes to the operation of your customer service department.

Chris was super responsive during punch list and final walk. He was professional and did a fantastic job.

The layout worked well for our family and allows for both adults to have their own offices.

The Sales experience was positive however we expect more flexibility The Construction Manager, Outstanding personalized Service, Lorenzo S. is genuine customer care professional. The Mortgage experience, we expect to have the most competitive % as we understand Pulte offer good deals but we finish with a local lender The Closing Experience, was pushy and not clear in communications specially with our calls (rude and hanging the phone to us ) . The signature process was fast and clear

We weren’t necessarily looking to buy a new home, but had spoken with Jason in the Pulte sales office and he kept an eye out for us. When he found what he thought was the perfect home for us, he reached out immediately. He was right! We love the home. Leo, the construction manager, did a great job taking us through the home, the inspection process, warranties, registration of certain appliances, etc. He was incredibly thorough and responsive, just like Jason was for the sales portion. These guys are great. Highly recommend.

Jason the agent and Leo the site contractor supervisor are both excellent at what they do. they helped me thru the process of buying a new house and getting it built to my specifications. I really appreciate all they did along the way

Leo our construction manager was great. All issues were resolved at time of closing.