Pulte Homes Reviews in Tucson, AZ

Our construction manager James is a real trooper. He’s had to deal with supply chain and work force issues and has done very well. I will say though that the timeline of completion made it impossible for him to get the house up to the standard that we expected. While there are many minor issues like poor drywall, paint, hardware alignment, we still have items that are simply incomplete. No screen door, unpainted/finished items, fit and finish issues. I will say that James has made an effort though. He needs assistance from his management. The house functions without major issue at the time of writing this. Please provide your crews with additional support as they are working hard to meet impossible deadlines. ... More

My field manager helped me throughout the process. He was very responsive and met with me multiple times to address any concerns.

In general we've had a very good experience with Pulte, quality homes. Some details that need to be repair though.

Check all work for quality and workmanship. Slow response in getting any issues fixed.

Responded promptly to any questions, good quality materials, great designs

Structurally the house appears solid. Finishing workmanship is always an issue when building. Our project manager has been on top of our punch list items. Air conditioning air flow has been an ongoing issue and still needs attention. Is 1 unit enough for our size house? How should the duct work /vents be installed/adjusted for even temp throughout the house? Overall we are pleased.

We encountered a plumbing leak shortly after we moved in and the Field Manager got right after it to ensure the work was fixed quickly. the rest of the home is great. We love our new home.

Could do a better job with quality control.

Initially, we really loved the models only to find out that a lot of the items had been discontinued. Having then gone thru the designer process, it took 10 months to build and move in. We love our home and only have minor issues to deal with.

Home quality is very positive for some items like finishes and appliances, but these are offset by poor workmanship. There have been several issues with grout, drywall, paint running marks, trim damage, cracked glass, unfinished stucco, etc. Many issues will be resolved by the owner due to the small scale, but give the price of the home, expectations were much higher in the finished product. It is now clear that the price is entirely market driven and not an indicator of home quality which we have come to accept. Customer Service staff and the site manager have done all they can to help with the issues but they are excessive and the trades cannot be mobilized more than once during the warranty period unless there are safety issues (which have been escalated and are being prioritized for repair). ... More

We loved working with each person assigned to us from the salesperson, and the supervisor(s) along the way. Extremely helpful during the process. Being our first new build, we've been a bit underwhelmed by the final product - poor paint job & drywall installation, messiness in cabinet installation, etc. Perhaps this is the norm for large tract home communities, but to us, the work in many areas has been mediocre, thus the 3 stars for quality. It's been an interesting and educational process, to say the least!

Bought home is a large gated community. It has natural preserve area but missing walking trail or play ground for kids. The upgrades were very expensive and had limited options.

Elected to use Pulte and it’s affiliates throughout the entire purchase process, a one stop shop approach requiring less action on our part. All individuals involved in the process were knowledgeable, professional and extremely helpful. Quality of finished house I rate better than average as some areas of workmanship were less than desired. Overall satisfied with our home buying experience with Pulte and our new home.

There is a push to get you to make design decisions quickly (both interior & structural) so you do not have time to think about things. Wish we would have done different features. There are limited examples of the options available. We worked with our project manager 2000 miles removed from the project & he did scheduled walkthrus via Skype & it worked out great. He was a very good manager. sales office was responsive & quick to answer our questions. there is ABSOLUTELY NO FLEXIBILITY to do minor changes, such as not putting up a laundry shelf or bathroom mirrors. We had wanted a turnkey house to walk into, but instead we have many features to finish. Many options had excessive costs to them. ... More

Pulte homes come with average standard options. The model homes give a false impression of what a Pulte home actually looks like. There are many options to upgrade with prices that are very expensive. The home was built very quickly which was a benefit. However, there were numerous repairs that needed to be made due to poor quality work in some areas. The construction managers were responsive to correcting our concerns.

Do not sign the final inspection report until all problems have been resolved. An employee promised to fix items at signing and when reminded, appeared to forget.

Overall purchase process was good..

our experience buying this home is mixed. the sales person , mary beth, was very good and responsive. the loan officer, Dave, at Pulte mortgage was very responsive but when handed off to the followup person, Kim, the experience went downhill. all our closing costs were supposed to be paid but since Kim and our insurance person were at loggerheads, we paid our homeowners insurance and she refused to reimburse us. Closing was uneventful. After we moved in the project manager, Travis, was wonderful trying to get issues fixed for us. The problem lies with the quality of the subcontractors. Pulte evidently can't find good ones. Numerous tiles in the home are chipped and they can't locate the exact same size for replacements. After 5 weeks we're still hoping they can find it. The painters are the worst. Paint on the grout, the caulking looks like a 5 year did it. having to redo caulking and scrape and sand baseboards because they are so rough they can't be cleaned. I would still recommend Pulte. I think the subcontractor issue isn't limited to Pulte. Just be prepared to have to have some issues addressed after you move in. ... More

Overall the Pulte house is a good house. The timelines provided at purchase were not realistic at all. Four - five months indicated, Ten months actual total. Sometimes multiple weeks went by with no progress. That is frustrating. Subs rushing to complete work often caused damage that the next group needed to correct.

Supervisors communication and the workmanship

Wouldn't purchase and build without being on site to periodically check quality. Had I not, there would have been a much bigger and more complex "punch" list.

My wife and I are very pleased overall with our home. The build process took a bit longer than we had hoped but with weather and the climate of the housing market currently it is somewhat understandable. Our building manager was helpful in answer our questions and noting discrepancies found throughout the build process as well as after closing. Although we have experienced some difficulties resolving these issues in a timely manner. I would certainly recommend pulte to others.

The house is nice, a few issues were found and are being addressed, quality was overlooked for time it seems in parts of construction. The hoa fees are high, especially for the area, and there so far is no reason for this...no play areas, garbage not included, and a gate that is only closed evenings. Not sure what we’re paying for in regards to hoa

Overall the house is gorgeous, very nicely designed, spacious, and modern. And most of the work is done quite well, such as electrical and cabinets. But others, especially painters, are terrible. They actually made other trades' work worse. The painters painted over all electrical outlet and switch covers, sprinkler heads, etc. Really terrible paint job, so just be prepared for that.

Unfortunately having a home built at this time is a challenge. Trades have not been consistent with following up. We still have not had our termite barrier done after more than a month. There are still red tape marks in and around the house. We found our microwave does not work properly after being in this house less than a month and we have to wait for a service to come and decide to fix or replace it. The MBR is designed so you can see all the way into the master bath from the front door even if the MBR door is slightly open. The water in the kitchen sink takes a long time to get warm water nor does it get hot. We were not allowed to choose our own front landscaping and the list given were not planted. Overall the building team have been open and honest about any concerns we have when we contact them. Even when they can do nothing about it. ... More