Pulte Homes Reviews in Tucson, AZ

I’ve had excellent costumer service dealing with Travis and Drew. They have each addressed issues with the house and tried to find solutions. Mary Beth in sales was cheerful and informative. All in all, very good experience!

We moved into a Catalina. We are still waiting for punch repairs. Finish work is not great. Cabinets are already slitting. Too many items still being found to list. Wall finishes are thin and scrape off with cleaning. Main issues: paint, tile, cabinets, pavers, garage flash installed backward, defective hot water heater. Etc.

Only interested in your money and not your satisfaction

Pulte homes are built very well.

Home quality is very positive for some items like finishes and appliances, but these are offset by poor workmanship. There have been several issues with grout, drywall, paint running marks, trim damage, cracked glass, unfinished stucco, etc. Many issues will be resolved by the owner due to the small scale, but give the price of the home, expectations were much higher in the finished product. It is now clear that the price is entirely market driven and not an indicator of home quality which we have come to accept. Customer Service staff and the site manager have done all they can to help with the issues but they are excessive and the trades cannot be mobilized more than once during the warranty period unless there are safety issues (which have been escalated and are being prioritized for repair). ... More

The quality of this Pulte home is exceptional. The time frame exceeded our expectations as the home was completed earlier than estimated. Travis explained everything and went above and beyond to make sure our home was top notch. We would recommend Pulte to anyone.

I bought this house in Lazy K Ranch in Tucson,This was the worst experience and have buying a New home, from Sales to construction Manager, and being in my new home for two months, I have several problems and the service I am getting is horrible, nothing is done right Pulte should look in to this matter seriously, customer service is horrible,

Sales person Charmaine was great. Not so much after that. All of the people I have dealt with say they will help and please rate us with high marks yet they don’t follow thru with items unless you bug them to no end. Our plumbing totally backed up after 3 days. That should have been an indication what we were In for. Iam sure now they will be even less responsive.

Overall the house is gorgeous, very nicely designed, spacious, and modern. And most of the work is done quite well, such as electrical and cabinets. But others, especially painters, are terrible. They actually made other trades' work worse. The painters painted over all electrical outlet and switch covers, sprinkler heads, etc. Really terrible paint job, so just be prepared for that.

Kitchen cabinet paint job wipes off with water. The wood is bleeding through as are the repairs done either on site or the factory before we took ownership. Drywall finish is shabby, with several lines throughout with drag marks visibly present along with bad patch jobs. Continue to have missing trim in the master bathroom, glass for both showers were a week and three weeks late and installed after closing. Footprints in the concrete from workers walking across while wet continues to bleed through. Cracked sidewalk in courtyard walkway. Promises made to us for "help" after close on oven replacement, screen replacement, have yet to be completed as the new oven we were promised help on is still sitting in our garage. The broken screen is still hanging off of the house. We purchased cabinets and counter tops for our laundry room, these are to be installed after close, we cannot get an answer from anyone as to when these will be ready and installed. ... More

The house cost me almost half a million dollar however the quality of material and the job was very poor. The house was incomplete at the time of closing. From chipped tiles, incomplete flooring, bent and missing window screens, to poorly made cabinets, dirty work on the front yard and so many other things. I was promised that the outstanding items were going to be done within few days after closing. Good luck with that. More than a month past closing and I am still following up those pending items. Aside from all those bad things, there is a very good manager who has helped me a lot after taking over someone else who didn’t finish the job properly. Otherwise, I am very disappointed at Pulte. Hopefully they will bring quality back to their buildings. ... More

I have a 3 page list of poor quality material selections, poor installation, let alone poor house design issues, that has not been addressed in any timely or comprehensive manner since our closing on Aug 31, 2022 for our new home in Lazy K Bar Ranch. Can easily say that other than the scenic location and floor plan, this home purchase has been the worst of any of our 6 home purchases across the country, including new builds, during the last 40+ years of our lives. We had a Pulte home in the Cleveland area in the late 90s and 2000s and it was nothing like this in terms of design, materials selection and build quality issues. There are just too many examples and issues to list here, but they range all over the board from HVAC and tankless water heater undersized units (labeled for mobile home installation!); plumbing; electrical; tile installation; drywall, baseboard and door trim finish and painting; discontinued upgraded cabinetry already chipping with no soft close doors or drawers; different brand toilets; narrow doorways that don't easily accommodate appliance or furniture delivery; uninsulated exterior garage walls and probably ceilings (in TUCSON!!!) etc., etc. etc. We are now working with GCs and other trades to basically gut and remodel our entire home due to these issues since Pulte has been non-responsive thus far to our concerns and issues. Likely at least $150-200K on top of $700k purchase price. As the title says, NEVER AGAIN will we purchase a PULTE home. ... More

The home is beautiful and everything I'd hoped it would be.

So we love the floor plan and location of our new build. Unfortunately once you close, responsiveness to issues and follow-up drops off. I understand the supply chain problems and global events out of the builders control, but that does not excuse lack of a response to issues(even just to schedule something) once you sign the closing papers. A number of issues were raised that have yet to be addressed by Pulte or it's representatives. Been waiting over a month just to get a response for a service order. The cabinet workmanship was mediocre, the interior paint and flooring quality poor(tiles already cracking and I was never supplied any extra remnants). And yet the builder continues to build new homes at a frenetic pace without bothering to devote some resources/time to those who have already purchased homes. ... More

Everyone at Paulte homes from the sales person to the construction project manager have been helpful and responsive to my questions and concerns throughout the construction period.

Disappointed with the attention to detail and the quality from a supposed quality builder. Still trying to get issues addressed in a timely manner. Will think twice before buying a Pulte house again

Be prepared to follow up with your customer care representative and keep a pulse on your punch list of items that need to be fixed. I received mismatched appliances and poor flooring installation followed by excessive delays in getting things fixed. I still don't have fixes to specific items 5 months post closing.

With supply issues and everything going on in the world, made our home buying experience difficult. We were initially quoted a 6-8 month time frame to build home but lasted over a year. We felt the last month of the home building process was rushed. Our final walkthrough we were missing flooring in 70% of the home. We were missing mirrors, medicine cabinets, and due to design center error wrong backsplash installed. Pulte construction is doing what they can. The contractors is what they are having issues with. They have also been slow to fix things since we moved in.

A 7-month delay that cost me almost $10k in temporary lodging, moving trucks and movers, storage units, and repairs to items that were moved an extra time to and from storage. Sales strung me along with faulty closing dates. A design center stipend should have been given yet they offered me nothing after telling me a July closing date but delivery in January the following year!

They were great to work with!

Staff as nice as long as you do exactly what they say. The quality of the paint on the inside is below one star. The designs of the homes are beautiful, but the workmanship is fair at best. Tiles are unevenly placed. Did I mention paint? The plants they put in the front yard our dollar store Quality and they put trees right next to your house. It’s kind of disappointing given how much you pay.

Building a new home from another state is never easy. The regular pictures provided helped us head off a number of issues. Couldn’t be happier with Victoria, Leo, and Duke’s involvement and responsiveness.

I would tell future customers that pulte does not care about thier homebuyers and that they will continuously talk about thier reputation but have no interest in fulfilling that reputation. The house looks beautiful but truly should bot have been a pain for a home buyer to have to make so many complaints or work orders for what should be a walk in ready home.

Overall the Pulte house is a good house. The timelines provided at purchase were not realistic at all. Four - five months indicated, Ten months actual total. Sometimes multiple weeks went by with no progress. That is frustrating. Subs rushing to complete work often caused damage that the next group needed to correct.

The experience I had from the initial sale to closing was flawless unfortunately due to current times of lack of materials and sufficient labor force the house was delayed but understandable I would recommend this property to any and all that is looking for a fantastic community and real people to work and live with.