Pulte Homes Reviews in Tucson, AZ

We recently bought a new Pulte home. We really like many aspects of the home and seems to be solidly built, but the finish quality and cleanup were very poor. Paint spatters, incomplete work, missing screen doors, missing or defective grout, paint footprints on the tile floors (!) and drips on the carpet and more. Pulte has been pretty responsive and are in the process of correcting these issues, but realistically the house at the price point should’ve been in more ‘perfect’ condition.

While there were some problems at the closing walkthrough, which is normal, James and Travis (our construction manager and his supervisor), worked after closing until everything was perfect. They even remain in-touch today to fix small things as we notice them living in the home.

There was significant delay in completing our home that went beyond pandemic and supply chain issues. Our question as to what happened was never completely answered and initially we were given a less than honest answer. Communication in the beginning was lacking. One individual was terrific however. That was Duke our final project manager. The post sales process is also problematic. We have several lingering issues that are taking several emails and phone calls to get resolved.

Everything went smoothly and we're extremely happy in our new home.

I like the quality of my home.

I closed on my home at the end of Feb 2022, and I still have outstanding items that have not been completed. These were detected in January of 2022. Sad that Pulte rushes to sell home that are not complete and with such poor workmanship. Field managers are over worked and when fix is needed they resort to threats to the homeowner.

This is my second Pulte Home in 17 years. Unfortunately, this new home did not meet our expectations in quality workmanship. From the sparse front landscaping to drywall repairs and tile mess-ups it has been frustrating. Due to the company rushing the closing before the houses are done is an experience that all homeowners are faced with in this community! At walk throughs with Superintendent things are not completed at all and this should not be. I have waited over 2 months for a tile repair. I have waited for over 2 months for a drywall ceiling patch job that looks terrible. Windows on the house are scratched by the cleaners and have weep holes plugged with stucco AFTER the house closed! This because the windows were filthy at walk through and still not done when we moved in! The kitchen sink that we paid over $500 extra for does not drain properly and food sits in corners. We can see light through the front door and door from garage has a lock that binds. All of these things and just a lack of attention to detail that frustrates the buyer. We live in a construction zone with many houses being rushed. In 2 months the roads have never been cleaned. Nails, trash, dirt are everywhere. Every morning trash has piled up on my porch and in the rock landscaping. The workers park on our rocks and thus, we lose the rock landscaping into the street. This is just nuts when buying half a million dollar + homes! I am sorry Pulte, but your mortgage company caused us undo hardship and over $900 in expenses also. When I complained I never got my money back! You see they told us to come to another state that our house was ready to be signed for, when in fact there was no clearance from VA ...so they said. House was not done. After waiting in a hotel room for days we ended up having to go back home with no house signing! $900 in hotel expenses and NO ONE CARED! THEN WE FOUND OUT FROM VA THAT THERE WAS A CLEARANCE LETTER IN OUR FILE THE WHOLE TIME! THERE WAS MORE TO THE TERRIBLE STORY, BUT I WILL NOT DISCLOSE IT HERE. ... More

Unfortunately having a home built at this time is a challenge. Trades have not been consistent with following up. We still have not had our termite barrier done after more than a month. There are still red tape marks in and around the house. We found our microwave does not work properly after being in this house less than a month and we have to wait for a service to come and decide to fix or replace it. The MBR is designed so you can see all the way into the master bath from the front door even if the MBR door is slightly open. The water in the kitchen sink takes a long time to get warm water nor does it get hot. We were not allowed to choose our own front landscaping and the list given were not planted. Overall the building team have been open and honest about any concerns we have when we contact them. Even when they can do nothing about it. ... More

Home is still incomplete after 2 months. Missing master shower, doors, and damaged cabinets. I’ve built 4 homes before. This experience is worst. $500,000 for low quality is inexcusable.

While the Pulte sales and the Pulte title groups were exceptionally good, the finish quality and the HVAC work in the home was sub-par and in some cases incomplete. Calls for warranty work were also sub-par.

We loved working with each person assigned to us from the salesperson, and the supervisor(s) along the way. Extremely helpful during the process. Being our first new build, we've been a bit underwhelmed by the final product - poor paint job & drywall installation, messiness in cabinet installation, etc. Perhaps this is the norm for large tract home communities, but to us, the work in many areas has been mediocre, thus the 3 stars for quality. It's been an interesting and educational process, to say the least!

Handful of outstanding punch list items have yet to be completed, now going on 3 months. Expected better customer service for the price paid for our home.

In the midst of the virus, we understood there would be delays and we were in no rush. We expected a home that was move in ready and that we would find few issues. We were very disappointed to find a lack of professional craftmanship, lack of attention to detail and low quality of materials used (paint, windows, cabinets). The home was far from acceptable when they scheduled the final walkthrough and we delayed the closing. After the rushed closing, we had the entire inside of the home repainted because the flat paint could not be touched without leaving marks. After more than a month, we still have issues with the windows, sliding glass door and screen, cabinets and bathroom sink/counter top. Pulte has set up a customer service process to address the issues, but it is very disruptive to our lives when we have to wait for the repair people to come and sometimes they never show and have to be rescheduled. We really like the location and floorplan of our home, but feel Pulte could have managed the process better and followed through with the quality build we expected. ... More

Our construction manager James is a real trooper. He’s had to deal with supply chain and work force issues and has done very well. I will say though that the timeline of completion made it impossible for him to get the house up to the standard that we expected. While there are many minor issues like poor drywall, paint, hardware alignment, we still have items that are simply incomplete. No screen door, unpainted/finished items, fit and finish issues. I will say that James has made an effort though. He needs assistance from his management. The house functions without major issue at the time of writing this. Please provide your crews with additional support as they are working hard to meet impossible deadlines. ... More

Pulte scheduled my home to close on January 31 - well before it was ready for a new buyer. Several weeks before the scheduled closing, I saw what a terrible state the home was in and asked if they were sure they'd be ready. They assured me they would. Well, it came time for the walk through, which takes place a few days before closing so that they have time to finish any small punch list work before the actual closing date. The house was a DISASTER. I told them I would not close unless they agreed to fully complete my punch list, which had well over 100 items on it. They confirmed they would do everything I asked for. So, I agreed to close. Well, you probably know the rest of the story. It is now March 9, and there are still so many major unfinished and defective items in my home (since closing, I think all they've done is come and touch up paint, which was the least of my worries). What's worse is that Pulte is now pushing back saying they're not willing to do things they promised to do as a condition of the closing! I'm beside myself. I would NEVER recommend anyone purchase a Pulte home. I WISH i was able to upload pictures of the $692,000 home as they sold it to me. ... More

I think the Pulte employees were all very well intentioned. I cannot know that about management as my interaction with them was lacking. I do think they were more interested in getting the house finished/closed than build quality. I feel like the completion of the house was rushed to get it closed. That's been reflected in the final appearance - the painting is seriously poor. We could have done a better job. Looks like 1 coat, numerous show through areas, ceiling paint on walls, wall paint on ceiling, semi-gloss on ceiling touch up areas, dry wall voids; crooked bathroom light fixture; severe scratching on cabinets. ... More

Good sales people. Horrible trades workers that don't know what they are doing and don't care about your new home. I would never buy another Pulte home, it has been a living nightmare trying to get my home built. RUN, RUN, RUN as fast as you can away from buying a new Pulte Home!

This is the 3rd new home we built, and this was by far the worst experience out of the 3. It has been poor communication from the very start. We moved into the house 3 months ago and we are still waiting for items to be completed. We were forced to close and move in before the house was completed. Workers are STILL not showing up for the scheduled appointments for them to complete the unfinished work. It has been infuriating for me having to take days off at my work (MULTIPLE DAYS), and wait for these workers to not even show up. We even asked if we could just complete things ourselves because I cannot continue to keep taking days off at my work. We were told no we cannot do the work because it would not be covered under their warranty. It is very upsetting to spend over $500,000, not be pleased with the work, and still living in an unfinished home. ... More

From the sales team to the maintenance lead that took care of a few quality control issues during our first month, I would recommend Pulte in a heartbeat!

I love my new home!

My field manager helped me throughout the process. He was very responsive and met with me multiple times to address any concerns.

Although we enjoy the location of our new home immensely, we are incredibly disappointed in the sloppiness of the work that was done on our home. Many of the craftsmen who were contracted to do things like flooring and windows did subpar work, and now we require them to come back and fix what should have been done right the first time. For example, the medicine cabinets in two are our bathrooms were not level and were placed at an angle so they look ridiculous. Also, our nice wooden panel floor in the master bedroom is lumpy and uneven because the concrete underneath the bedroom area was never smoothed and leveled prior to putting the flooring in. Issues like these clearly demonstrate that Pulte is more concerned with getting homes up quickly than making sure that the quality of the homes is worthy of their reputation. ... More

Pulte employees excellent and responsive. Some Issues with Pulte vendors….getting materials and issues resolved in a timely manner.

Of all the homes builders at Rocking K, we felt that PULTE was the best choice.

The overall experience I got from Pulte were not good. Sales representative were fine with all my questions and requests. But when it gets to see the quality of work and material you get from Pulte not as what they advertising. I have found many things that are not worked as professional. They are not responsive to the issues I found around the house and reporting them. Overall I was expecting to get good quality of build and material when I am paying a good money for it.