Pulte Homes Reviews in Tucson, AZ

I don’t trust any of the workmanship of this home. By the time I correct all the unacceptable finishes and workmanship, I’ll have spent $700k. I could have built a better custom home! My old Denver, 1925 bungalow, was quality construction. This is NOT!

This is our third new home build and the worst. Pulte is building too many homes too fast. Supply chain issues and worker shortage has led to many build quality issues and subpar work by their subcontractors. Field Manager does not keep promises that were made for items to be fixed so that we would close on home. We have had build quality issues throughout and it has been many months since we closed with nothing being addressed.

We do love our new home but have been repeatedly blown off when we’ve asked for things to be completed or fixed in the first 60 days of owning. The actual interactions with Pulte employees have been very respectful and extremely courteous. We know their hands are tied in most circumstances. Our issue is that Pulte has promised things they cannot deliver and all we’ve been told is “we’re working on it”. No compensation offered. It’s completely unacceptable and if we had to do it again, we wouldn’t have signed the escrow paperwork until everything was done. Unfortunately, we trusted them telling us it would all be dealt with immediately. Once they have your money….. good luck. ... More

Not a "quality home" as advertised. When you ask something to be done after closing, they will kick the bucket around. Be really careful with Pulte Mortgage.

Home was being rushed at the end of stage so there many issues, including water leak and electrical issues etc.

Floor plans are locked with little flexibility to changes other than what is already presented on the option sheet. You also may be asked to close on a house that is not 100% finished with a promise that it will be finished.

Supervisors communication and the workmanship

Leo was great and always responsive

Glenn was amazing. Hard to believe he was able to meet deadlines with 2 weeks of monsoon rain, during Covid with supply chain issues and labor shortages. Charmaine helped us initially and was a great communicator. Both made Pulte look good! Every person associated with Pulte was top notch.

We did not receive the workmanship or quality we were promised and paid for. I am concerned that my home is not worth what we paid. This builder is non-responsive and everyone points to someone else as the reason they do not have time to finish things at my house and for the poor workmanship. We're still waiting for things we paid for but haven't received. We've received countless excuses and ignored completely when we've asked for a timeframe for things to be completed. They made us so many promises to get back to us but nothing has been done yet. I would not recommend this builder based on on the lack of customer service to get things completed, the quality of what we received and the fact that we have not received things we paid for. ... More

It is important to look very carefully at EVERYTHING and possibly have a third party inspection before taking possession of the house. In the current climate of workers, it is difficult to get people to come back for repairs in a timely manner.

I had a horrible experience with my Field Manager. He was rude and non-responsive.

We did our walkthrough with the project manager. Marked many things. Things that should’ve been an issue frankly. Project manager also didn’t take very good notes. Upon move in, many of those things marked were still incomplete. We continue to find things wrong. Outlets not working, grout work bad, light switches uneven, dead/dying plants (irrigation was turned off for repairs, but not reactivated in time to prevent plant damage)… Project manager has been slow or completely unresponsive. Now we find he’s been terminated from Pulte. Our home is far from “model quality “

We have had a couple of issues and Leo and Lorenzo have been great about running the issues to ground. A couple more items have popped up in the past couple of weeks but I am confident in the Pulte team to get them resolved quickly and efficiently.

This is the second home we built with Pulte and the customer service has decreased significantly!

Overall the process was great!

The Sales staff was excellent as was the building superintendent. We never saw the house from buying until after closing. We did a video walk through. We very pleased with the house.

Builder and sales office and titling was great. Pulte mortgage experience was not.

Started off really well. Toward closing Pulte sales got very short and non communicative. Pulte finance said that everything was good and then pulled out 3 wks before closing. Not very helpful

Working with a trusted home builder like Pulte helped ease our mind during the relocation process from Texas to Arizona. We love our new home!

We have many issues with our home including serious electrical issues. Lights are flickering and dimming in all rooms of the house. Pulte took 4 weeks to get the electrician back to our house and all they did was look in the breaker box and test a couple light switches. Then threw there hands up and said I don’t know. Our home also appraised below asking price $19,000. Here is the open list of issues that still need to be resolved: Screens in bedroom 2 & 3 bent. Sliding door track issues. Drywall bullnose between living kitchen area(sand and paint touch up). Wall between houses is damaged. Verify operation of irrigation system. Doesn’t seem to work. Insulation above pot light fix in kitchen needs to be replaced. There is none there. Flickering lights in house. Randomly happens. Sometimes with AC compressor turn on sometimes without. Loud click/clunk from AC when Turing on. Can not feel AC in fourth bedroom, no air flow. Some worker in the neighborhood used our front water spigot and washed concrete or paint and stained our rocks and wall. Tiles on roof lifting. ... More

Wouldn't purchase and build without being on site to periodically check quality. Had I not, there would have been a much bigger and more complex "punch" list.

I could write a book about all my frustrations with my new home and working with Pulte field staff. In short, they have promised us a lot and delivered on very little. Lots of items remained to be fixed or completed at closing, and after 40 days not much as been fixed. The only way to get things done is to send angry emails. Paint was spilled by the painters on the brand new carpet, and the tile on the kitchen backsplash is crooked. My Pulte field manager really doesn't care about fixing any of it. Overall build quality seems acceptable, but the finishing work was super sloppy. I doubt I would buy a Pulte home again. ... More

All Pulte personnel acted in candid and professional manner from sales to finance to construction. However the home still has numerous punch list items to complete now one month after closing and no reliable information on when items will be completed. Punch list items are part of any complex construction project and Pulte must do a much better job of organizing in this area. It seems the priority is to just get to financial closing, not to actual job completed.

Builder insisted on a closing date BEFORE roof was completely finished. After living here 3 weeks several items which we have reported still have not been corrected---like the front doorbell doesn't ring----missing bulb in light in hallway----monsoon damage to front landscape with small sunken ares and foundation exposed in another area.