Pulte Homes Reviews in Tucson, AZ

workmanship and materials are really bad. It took a lot of effort just to have the poor workmanship repaired. They should finish the list identified in the walk through before closing. After closing it was already hard to have the once identified in the walkthrough to be completed

This is my second Pulte home, unfortunately the quality has significantly decrease. I would be happy to show my home to any potential buys so they know in advance what they are getting.

The overall experience I got from Pulte were not good. Sales representative were fine with all my questions and requests. But when it gets to see the quality of work and material you get from Pulte not as what they advertising. I have found many things that are not worked as professional. They are not responsive to the issues I found around the house and reporting them. Overall I was expecting to get good quality of build and material when I am paying a good money for it.

Not a "quality home" as advertised. When you ask something to be done after closing, they will kick the bucket around. Be really careful with Pulte Mortgage.

I had a horrible experience with my Field Manager. He was rude and non-responsive.

The woman who handled our purchase has been great and has been very responsive when we brought up concerns. However, the man responsible for our home construction was nice enough, but we are still waiting a month later for him to fix problems noted prior to closing. Though he repeatedly told us that he would be with us for thirty days following closing. The warning about “getting work done before they get your money” could not be truer. He missed two options we had requested. The first was fixed prior to closing. The second was a double sink in the bathroom. There was only one sink installed. He “guaranteed” the correct set up within 4 days. Then it was moved to the next week and then moved again. Finally, we said enough. However, the job we finally got left the bathroom filthy with three areas of the drywall needing attention (which I will end up doing). And now neither the mirror nor the lighting fixture is centered. So we are forced to accepted substandard work because he did not read the plans. We also paid a lot of money for upgraded walls. As we paint the walls, I cannot believe all of the wall prep that I have to do to fill in problems with the drywall and sand down huge areas of paint drips. (I won’t even go into how bad the paint is.) But I will mention the poor workmanship with the baseboards. There are numerous gaps that they attempted to fill with caulk only to even do a bad job with the caulk. Right now, we are dealing with popping noises coming from the canned lights in the kitchen and bathroom, and a loud garage door opener. While these are the problem areas, there are some things that are done well and some nice unexpected touches. ... More

I built two Salerno model homes in 2024, closing on both within six months of each other. If I had known what the quality of workmanship would be, I would not have had Pulte build these two homes even though the location was spectacular. I could write a very long review with the problems but mainly I would have to say poor quality of subcontractors. Paul, the building supervisor who took over for Trevor and Glenn tried his best and cared but had way too much to deal with. If it weren't for Paul I would not have closed on the homes. Short list of issues were: Two roof leaks one home. Unprofessional interior paint jobs with drips of paint spread all over the tile in both homes, including bathtubs. Painting both interiors without vacuuming drywall dust. Surround sound rear speakers in both homes not working. Grout in tile of one home was missing in so many spots. Electrical issues. Drywall issues. Outdoor front yard sprinkler system leaks causing plants to die. Both homes had to hire my own landscaper to fix. Fire Sprinkler heads in ceiling falling off continuously. Gas Stove top in one home working and took three visits to finally fix. A/C duct not hooked up to vent so cool air blowing into the attic of dining/ktichen. ... More

Handful of outstanding punch list items have yet to be completed, now going on 3 months. Expected better customer service for the price paid for our home.

In the midst of the virus, we understood there would be delays and we were in no rush. We expected a home that was move in ready and that we would find few issues. We were very disappointed to find a lack of professional craftmanship, lack of attention to detail and low quality of materials used (paint, windows, cabinets). The home was far from acceptable when they scheduled the final walkthrough and we delayed the closing. After the rushed closing, we had the entire inside of the home repainted because the flat paint could not be touched without leaving marks. After more than a month, we still have issues with the windows, sliding glass door and screen, cabinets and bathroom sink/counter top. Pulte has set up a customer service process to address the issues, but it is very disruptive to our lives when we have to wait for the repair people to come and sometimes they never show and have to be rescheduled. We really like the location and floorplan of our home, but feel Pulte could have managed the process better and followed through with the quality build we expected. ... More

This is our third new home build and the worst. Pulte is building too many homes too fast. Supply chain issues and worker shortage has led to many build quality issues and subpar work by their subcontractors. Field Manager does not keep promises that were made for items to be fixed so that we would close on home. We have had build quality issues throughout and it has been many months since we closed with nothing being addressed.

We we able to purchase a spec home, we were able to see it from the framing stage and on. The framing seemed completed with quality. However once drywall went on and the end stages of the house started coming together is where I had to monitor the house closely. There is absolutely no pride in anyone’s work anymore. Thank god I was able to walk the home on a daily basis. The superintendent was good to work with, but there was so many cosmetic issues. repairs that were completed, were actually worse in some cases. It was stressful trying to catch everything. Air conditioners were not spaced apart properly for airflow. One of The furnaces was dropped, drywall around windows not square, cement in the garage was poured too high, they had to grind the concrete to get the service door to open, microwave and oven not working; on and on. I guess that’s what you get for buying a trac home these days. I won’t ever do it again. Let’s talk about the after closing service. Terrible response time. They don’t care, you’re just another person. I have waited almost 3 weeks now for my 3rd party home inspection repair list with no phone call. I have lights that have a slight flicker to them in the back of the house after only actually being in the home for 1 week, sent an email and took them 2 weeks to address it, then for them to tell me they wont cover it under warranty and to try changing bulbs…. Seriously?!? Disappointing overall. ... More

This is the second home we built with Pulte and the customer service has decreased significantly!

I could write a book about all my frustrations with my new home and working with Pulte field staff. In short, they have promised us a lot and delivered on very little. Lots of items remained to be fixed or completed at closing, and after 40 days not much as been fixed. The only way to get things done is to send angry emails. Paint was spilled by the painters on the brand new carpet, and the tile on the kitchen backsplash is crooked. My Pulte field manager really doesn't care about fixing any of it. Overall build quality seems acceptable, but the finishing work was super sloppy. I doubt I would buy a Pulte home again. ... More

Unresolved issues post possession very disappointing

Little and sometimes no response from the building manager after the first month. No adequate heat during the cold season and cooling issues. Am told the air conditioners may be too small to cool home and not set properly to address zones. Mostly no response to texts message or calls. We were one of the last people to purchase a home at Tangerine Ridge and we feel that we have been treated poorly as the building contractors have left the neighborhood. The only truly positive experience we have had was our sales manager Charmaine. She deserves a raise and the rest deserve to pay that raise.

Sales person Charmaine was great. Not so much after that. All of the people I have dealt with say they will help and please rate us with high marks yet they don’t follow thru with items unless you bug them to no end. Our plumbing totally backed up after 3 days. That should have been an indication what we were In for. Iam sure now they will be even less responsive.

Kitchen cabinet paint job wipes off with water. The wood is bleeding through as are the repairs done either on site or the factory before we took ownership. Drywall finish is shabby, with several lines throughout with drag marks visibly present along with bad patch jobs. Continue to have missing trim in the master bathroom, glass for both showers were a week and three weeks late and installed after closing. Footprints in the concrete from workers walking across while wet continues to bleed through. Cracked sidewalk in courtyard walkway. Promises made to us for "help" after close on oven replacement, screen replacement, have yet to be completed as the new oven we were promised help on is still sitting in our garage. The broken screen is still hanging off of the house. We purchased cabinets and counter tops for our laundry room, these are to be installed after close, we cannot get an answer from anyone as to when these will be ready and installed. ... More

The building quality is not very good. We had issues from day one.

I would tell future customers that pulte does not care about thier homebuyers and that they will continuously talk about thier reputation but have no interest in fulfilling that reputation. The house looks beautiful but truly should bot have been a pain for a home buyer to have to make so many complaints or work orders for what should be a walk in ready home.

Staff as nice as long as you do exactly what they say. The quality of the paint on the inside is below one star. The designs of the homes are beautiful, but the workmanship is fair at best. Tiles are unevenly placed. Did I mention paint? The plants they put in the front yard our dollar store Quality and they put trees right next to your house. It’s kind of disappointing given how much you pay.

I have a 3 page list of poor quality material selections, poor installation, let alone poor house design issues, that has not been addressed in any timely or comprehensive manner since our closing on Aug 31, 2022 for our new home in Lazy K Bar Ranch. Can easily say that other than the scenic location and floor plan, this home purchase has been the worst of any of our 6 home purchases across the country, including new builds, during the last 40+ years of our lives. We had a Pulte home in the Cleveland area in the late 90s and 2000s and it was nothing like this in terms of design, materials selection and build quality issues. There are just too many examples and issues to list here, but they range all over the board from HVAC and tankless water heater undersized units (labeled for mobile home installation!); plumbing; electrical; tile installation; drywall, baseboard and door trim finish and painting; discontinued upgraded cabinetry already chipping with no soft close doors or drawers; different brand toilets; narrow doorways that don't easily accommodate appliance or furniture delivery; uninsulated exterior garage walls and probably ceilings (in TUCSON!!!) etc., etc. etc. We are now working with GCs and other trades to basically gut and remodel our entire home due to these issues since Pulte has been non-responsive thus far to our concerns and issues. Likely at least $150-200K on top of $700k purchase price. As the title says, NEVER AGAIN will we purchase a PULTE home. ... More

Disappointed with the attention to detail and the quality from a supposed quality builder. Still trying to get issues addressed in a timely manner. Will think twice before buying a Pulte house again

This is our 2nd time building with Pulte Homes. The first time back in 2008 was SUPERIOR and this time was less then stellar. We had a great time designing the home and hoped it would be like our last. Upon delivery we were shocked at the low quality of our home and the errors that have been overlooked. We have reached out to our on site person to no avail. We saved our money for years to move to this location out of our home state and to be honest, we wish we had built with another company. For the HUGE amount of money we paid for this home with all the upgrades like our last, this house has been a huge disappointment. In the last few years since we build our last home clearly Pulte has gone down hill in value and fast. I would sadly not recommend anyone to build with them again. We have friends looking to build and I would advise them to go elsewhere. Pulte really let us down. We wish we had looked a little longer before we put down money to build this new dream home that has become a nightmare that no one seems to care about. Pulte received their money and clearly that is all they wanted. Sorry, but look to build with someone else. Wish I had better news for you. ... More

We have been here over a month in our new home and we can’t fully move in because of all the issues with this home drywall fixes, paint on our new $28,000 floors, electrical, plumbing, concrete, painting. This has been a nightmare. Pulte’s finish work is the worst I’ve ever seen. We would never buy another Pulte home or recommend them to anyone

Although we enjoy the location of our new home immensely, we are incredibly disappointed in the sloppiness of the work that was done on our home. Many of the craftsmen who were contracted to do things like flooring and windows did subpar work, and now we require them to come back and fix what should have been done right the first time. For example, the medicine cabinets in two are our bathrooms were not level and were placed at an angle so they look ridiculous. Also, our nice wooden panel floor in the master bedroom is lumpy and uneven because the concrete underneath the bedroom area was never smoothed and leveled prior to putting the flooring in. Issues like these clearly demonstrate that Pulte is more concerned with getting homes up quickly than making sure that the quality of the homes is worthy of their reputation. ... More