Pulte Homes Reviews in Tucson, AZ

We did our walkthrough with the project manager. Marked many things. Things that should’ve been an issue frankly. Project manager also didn’t take very good notes. Upon move in, many of those things marked were still incomplete. We continue to find things wrong. Outlets not working, grout work bad, light switches uneven, dead/dying plants (irrigation was turned off for repairs, but not reactivated in time to prevent plant damage)… Project manager has been slow or completely unresponsive. Now we find he’s been terminated from Pulte. Our home is far from “model quality “

We love the house. But there are so many cosmetic issues after closing. The manager on site seems like he didn’t regular his contractors on their workmanship and the quality of the house before closing on the house. After, closing we had to call in and address alot of problems and he was very selective on which emails he wanted to answer or reply. He was very unresponsive. For example, we contacted him about the issues and asked him to schedule for repair services he didn’t answer at all and it been like 2 weeks. I had to call costumer services and they told me they would have him to call me to explain and still nothing. We are very unhappy and disappointed. ... More

I submitted my 30 day checklist on Nov 15th and have not heard back from anyone (Dec 5) on when the issues I reported will be resolved. I contacted CAC@pulte.com on Nov 29th and they said someone would contact me? Haven't heard from anyone. (Dec 5) There has also been a lot of problem with landscaping collapsing on this block over the past 2 weeks and it has to do with Packing that wasn't properly done when pipes were laid to the sides of houses. There is confusion on who is responsible (Arizona pipe or Desert Valley) and what the reporting process is, there isn't one? you contact Pulte Reps and no one responds. You call Desert Valley Landscaping and they are too busy or don't want to spend anytime resolving the issues. They send someone out and they put rock on it to cover problem so you can't see it. Not happy ... More

I don’t have time to write some elaborate review, let’s just say make sure everything is perfect before you move in. If there are any issues after the fact they do everything but honor their warranty and workmanship. Things that were identified before we moved in or the week after we moved in have still not been fixed and I am starting to get a feeling that they won’t. Huge disappointment.

Home is still incomplete after 2 months. Missing master shower, doors, and damaged cabinets. I’ve built 4 homes before. This experience is worst. $500,000 for low quality is inexcusable.

So to make a long story short. The process throughout the process was great with the superintendent. He was personable and great to work with. The issue came the day we were closing. The sales agent and his boss seemed like they cared but once it came down to it their true colors came out. They lied, deceived, manipulated, and no sense of urgency or remorse. I was really excited throughout the process and it was shattered after that day.

A 7-month delay that cost me almost $10k in temporary lodging, moving trucks and movers, storage units, and repairs to items that were moved an extra time to and from storage. Sales strung me along with faulty closing dates. A design center stipend should have been given yet they offered me nothing after telling me a July closing date but delivery in January the following year!

workmanship and materials are really bad. It took a lot of effort just to have the poor workmanship repaired. They should finish the list identified in the walk through before closing. After closing it was already hard to have the once identified in the walkthrough to be completed

I built two Salerno model homes in 2024, closing on both within six months of each other. If I had known what the quality of workmanship would be, I would not have had Pulte build these two homes even though the location was spectacular. I could write a very long review with the problems but mainly I would have to say poor quality of subcontractors. Paul, the building supervisor who took over for Trevor and Glenn tried his best and cared but had way too much to deal with. If it weren't for Paul I would not have closed on the homes. Short list of issues were: Two roof leaks one home. Unprofessional interior paint jobs with drips of paint spread all over the tile in both homes, including bathtubs. Painting both interiors without vacuuming drywall dust. Surround sound rear speakers in both homes not working. Grout in tile of one home was missing in so many spots. Electrical issues. Drywall issues. Outdoor front yard sprinkler system leaks causing plants to die. Both homes had to hire my own landscaper to fix. Fire Sprinkler heads in ceiling falling off continuously. Gas Stove top in one home working and took three visits to finally fix. A/C duct not hooked up to vent so cool air blowing into the attic of dining/ktichen. ... More

This is my second Pulte home, unfortunately the quality has significantly decrease. I would be happy to show my home to any potential buys so they know in advance what they are getting.

Handful of outstanding punch list items have yet to be completed, now going on 3 months. Expected better customer service for the price paid for our home.

In the midst of the virus, we understood there would be delays and we were in no rush. We expected a home that was move in ready and that we would find few issues. We were very disappointed to find a lack of professional craftmanship, lack of attention to detail and low quality of materials used (paint, windows, cabinets). The home was far from acceptable when they scheduled the final walkthrough and we delayed the closing. After the rushed closing, we had the entire inside of the home repainted because the flat paint could not be touched without leaving marks. After more than a month, we still have issues with the windows, sliding glass door and screen, cabinets and bathroom sink/counter top. Pulte has set up a customer service process to address the issues, but it is very disruptive to our lives when we have to wait for the repair people to come and sometimes they never show and have to be rescheduled. We really like the location and floorplan of our home, but feel Pulte could have managed the process better and followed through with the quality build we expected. ... More

The overall experience I got from Pulte were not good. Sales representative were fine with all my questions and requests. But when it gets to see the quality of work and material you get from Pulte not as what they advertising. I have found many things that are not worked as professional. They are not responsive to the issues I found around the house and reporting them. Overall I was expecting to get good quality of build and material when I am paying a good money for it.

This is our third new home build and the worst. Pulte is building too many homes too fast. Supply chain issues and worker shortage has led to many build quality issues and subpar work by their subcontractors. Field Manager does not keep promises that were made for items to be fixed so that we would close on home. We have had build quality issues throughout and it has been many months since we closed with nothing being addressed.

Not a "quality home" as advertised. When you ask something to be done after closing, they will kick the bucket around. Be really careful with Pulte Mortgage.

Home was being rushed at the end of stage so there many issues, including water leak and electrical issues etc.

I had a horrible experience with my Field Manager. He was rude and non-responsive.

Started off really well. Toward closing Pulte sales got very short and non communicative. Pulte finance said that everything was good and then pulled out 3 wks before closing. Not very helpful

The woman who handled our purchase has been great and has been very responsive when we brought up concerns. However, the man responsible for our home construction was nice enough, but we are still waiting a month later for him to fix problems noted prior to closing. Though he repeatedly told us that he would be with us for thirty days following closing. The warning about “getting work done before they get your money” could not be truer. He missed two options we had requested. The first was fixed prior to closing. The second was a double sink in the bathroom. There was only one sink installed. He “guaranteed” the correct set up within 4 days. Then it was moved to the next week and then moved again. Finally, we said enough. However, the job we finally got left the bathroom filthy with three areas of the drywall needing attention (which I will end up doing). And now neither the mirror nor the lighting fixture is centered. So we are forced to accepted substandard work because he did not read the plans. We also paid a lot of money for upgraded walls. As we paint the walls, I cannot believe all of the wall prep that I have to do to fill in problems with the drywall and sand down huge areas of paint drips. (I won’t even go into how bad the paint is.) But I will mention the poor workmanship with the baseboards. There are numerous gaps that they attempted to fill with caulk only to even do a bad job with the caulk. Right now, we are dealing with popping noises coming from the canned lights in the kitchen and bathroom, and a loud garage door opener. While these are the problem areas, there are some things that are done well and some nice unexpected touches. ... More

We we able to purchase a spec home, we were able to see it from the framing stage and on. The framing seemed completed with quality. However once drywall went on and the end stages of the house started coming together is where I had to monitor the house closely. There is absolutely no pride in anyone’s work anymore. Thank god I was able to walk the home on a daily basis. The superintendent was good to work with, but there was so many cosmetic issues. repairs that were completed, were actually worse in some cases. It was stressful trying to catch everything. Air conditioners were not spaced apart properly for airflow. One of The furnaces was dropped, drywall around windows not square, cement in the garage was poured too high, they had to grind the concrete to get the service door to open, microwave and oven not working; on and on. I guess that’s what you get for buying a trac home these days. I won’t ever do it again. Let’s talk about the after closing service. Terrible response time. They don’t care, you’re just another person. I have waited almost 3 weeks now for my 3rd party home inspection repair list with no phone call. I have lights that have a slight flicker to them in the back of the house after only actually being in the home for 1 week, sent an email and took them 2 weeks to address it, then for them to tell me they wont cover it under warranty and to try changing bulbs…. Seriously?!? Disappointing overall. ... More

The building quality is not very good. We had issues from day one.

Sales person Charmaine was great. Not so much after that. All of the people I have dealt with say they will help and please rate us with high marks yet they don’t follow thru with items unless you bug them to no end. Our plumbing totally backed up after 3 days. That should have been an indication what we were In for. Iam sure now they will be even less responsive.

Kitchen cabinet paint job wipes off with water. The wood is bleeding through as are the repairs done either on site or the factory before we took ownership. Drywall finish is shabby, with several lines throughout with drag marks visibly present along with bad patch jobs. Continue to have missing trim in the master bathroom, glass for both showers were a week and three weeks late and installed after closing. Footprints in the concrete from workers walking across while wet continues to bleed through. Cracked sidewalk in courtyard walkway. Promises made to us for "help" after close on oven replacement, screen replacement, have yet to be completed as the new oven we were promised help on is still sitting in our garage. The broken screen is still hanging off of the house. We purchased cabinets and counter tops for our laundry room, these are to be installed after close, we cannot get an answer from anyone as to when these will be ready and installed. ... More

This is the second home we built with Pulte and the customer service has decreased significantly!

I could write a book about all my frustrations with my new home and working with Pulte field staff. In short, they have promised us a lot and delivered on very little. Lots of items remained to be fixed or completed at closing, and after 40 days not much as been fixed. The only way to get things done is to send angry emails. Paint was spilled by the painters on the brand new carpet, and the tile on the kitchen backsplash is crooked. My Pulte field manager really doesn't care about fixing any of it. Overall build quality seems acceptable, but the finishing work was super sloppy. I doubt I would buy a Pulte home again. ... More