Pulte Homes Reviews in Oakland Alameda, CA

I had an overall excellent experience buying my home through Pulte. Initially I prepared myself reading through other online experiences, some good and some bad, but my personal experience was excellent. I attribute this to the abundance of accountability that everyone I worked with at Pulte had. From our Sales Team Contact Dennis to our Field Manager Robert, it felt as though everyone wanted my experience to go as smoothly as possible. I felt as though I had someone with my best interest at heart on every step of the way. I don't think this is our forever home, but I can only hope my next experience with a builder is as special as this one. ... More

Very good builder had good experience

First when we moved in there were numbers of things to be fixed but nothing really had been taken care of and we have been experienced that not many punch items have been completed after a month.... I need your attention to fix our house so that my wife can use the kitchen and receive a new home as expected.

I prefer to have big entrance door.

Everyone on site was absolutely delightful.

Not bad buying from pulte

Having a house for the first time is so exciting. Pulte homes make it easier.

It was five star all around with one exception: the painting subcontractor did a subpar job, especially with edges and lines between colors, the details that make the job excellent instead of just OK. The good news is however that when we mention this to Jason, he took care of it with the painters in a timely and high-quality way.

Everyone went above and beyond when we worked with Pulte Homes except for one department. I would love to give them 5 stars if I can separate them with Pulte Mortgage and just give Pulte Mortgage a 1 star but since this survey combines both I have to make it a 4 star. I would buy another house and recommend Pulte Homes to all my friends and families because of the quality of their work and responsiveness to any inquiries and concerns. BUT STAY AWAY FROM PULTE MORTGAGE. Their response time is so bad I almost did not go through the purchase of the house. They left me hanging with questions and are very hard to get a hold of. If you've purchased a house already and are familiar with the process then these guys might work for you, I am just talking about people that are buying for the first time. It will be an awful awful experience. ... More

I am satisfied. Literally a life changing experience.

Buying experience was great. Have some issues quality wise though, but Pulte is helping to resolve them.

Building process from start to finish was great. Pulte kept us informed with the progress of the house.

Very responsive to questions and requests after we moved. The whole process was smooth and informative

Overall buying experience was good. Slightly disappointed with quality of materials used.

The builder is a very trustworthy person that does not cut any corners when building your future home. They use good quality supplies and completed the project on a timely matter.

Awesome experience and I highly recommend

Overall I love my house. The process was a disaster using PULTE’s mortgage company. But the builders were less than responsive. I sent a few emails but never got responses from the builders. The updates along the way from them were non existent. And the design center was the absolute worst. I went with bare minimums due to their lack of professionalism.

Two months living in our new home and it still feels like we just moved in type of excitement. We love the location, it’s 10min to Antioch Bart where I commute to work. Fast food, gas station, and grocery stores one block away. We chose this builder since it’s walking distance to my kids school. Many parks for my kids to choose from and nice neighbors so far. Any minor issues at home the warranty manager and his team easily fixes it.

Happy with the Pulte process

This was our first home buying experience and with Pulte Homes it was a flawless experience. Every step of the way was laid out for us and we always felt we knew what's coming next or where to get help. The build quality is great and we are very happy with the finished home.

The Good Throughout the entire process, Linda was kind, helpful, responsive, and did everything she could to answer questions and guide us through the process. We had a great experience with her. The home is filled with thoughtful features, a finished crawl space with lights and power, a whole house fan that can cool the entire house down in an hour, plenty of lighting, timer lights on an the outside doors, and great insulation that makes the home stay cool through the heat. The network closet has conduit to pull cable from the street, and is prewired. The electrical is well done and done with care. There are little touches that make it clear the electrician cared about their work. Our builder rep at closing, Daniel, was kind and amazing. He helped us list all our concerns and chased down issues for us. He went above and beyond to ensure our satisfaction. Unfortunately, Daniel left Pulte before all of our issues could be resolved. During the design center we were rushed and our consultant was either unknowledgeable or something else. We were told that if we added anymore network to additional rooms they were required to add an additional 8 port switch beyond the included one, which they wanted 800$ more for. We opted to pull our own cable instead to the last two rooms. On close we discovered there is no switch included at all, the cat5e is just bundled with a tech loop in the cabinet. During our final walkthrough we found many issues with paint over spray, finishing damage, and issues with finish work (cracked base boards, etc ). Some of these issues were resolved before move in. Others we were told to make a list and file with customer support. Our refrigerator was not ready on close and we were told it would be here on May 10, we are now being told June 24, but only because I've been trying to chase down a rep to keep me up to date. Right now we have a cheap fridge that freezes or veggies and can't keep our frozen food cold but produces plenty of frost. We are very thankful we bought our washer and dryer ourselves. Our stove was damaged on delivery so they needed to replace it, no big deal. The replacement showed up on May 10th with no warning while we were both working and in meetings. Our landscaping on the left side was dead on close, but we were assured it would come in within a couple of weeks. Our plants are still dead and we have not heard a response on the issue yet. I dropped a can on the tile from around 2 feet and our tile chipped. The grout comes unsealed, so we spent 4 hours our first night sealing the grout Both Mike's in charge of the build site are very kind when you meet them and seem to genuinely care when you talk in person, but they do not respond to email after the fact. Overall, the home is wonderful with many great features. However, the responsiveness, and finish work is quite poor. ... More

The selling agent ignored my messages and entered my email address in wrong so I wasn't getting any updates on my build, it was very stressful. Now after I officially purchased the house, the "customer care" person assigned to me is rude and they're ignoring my requests to be assigned the someone else. After they get their hands on your money, they just stop caring.

Eric provided phenomenal service throughout the purchasing process and the construction team have been very responsive as well.

Everyone made our first home buying experience easy and memorable. We love our new house. Thank you!

Our home turned out beautiful. We love everything about it, we had a few issues they took care of it right away. very satisfied. Thank you Pulte.