Pulte Homes Reviews in Oakland Alameda, CA

Offered different models and options we can chose from.

We love our new home and customer service were very helpful in every way from beginning to end and helped with all of our questions. Linda and Mike are professional and easy to work with.

We love our unit. Overall we are satisfied. Finding lots of details that need fixing upon move in. I feel they were rushing in places even though our unit was delayed by months and it shows.

Building quality not bad, quick response to requests

Overall the house buying experience was good. We had several issues that came up and I feel Pulte did a poor job of mitigating them. Also the quality seems to be all over the board. For example we have nice bathroom fans that turn on when they sense moisture, yet our wall paint is so cheap it is flat white and stains by just looking at it. You need to keep your finger on Pulte to ensure they deliver as promised and ensure each upgrade you pay for is installed!

Trying to correct mistakes with supervisors by text and emails is very hard, with no replies.

Overall experience was good, however there are certain things in my home which are still not working like some power outlets. They will say that just keep a note of it and call the after sale service to resolve the issue. My point is why not have it properly looked before handover the keys. These are some major things which people use and can't wait for a year to get it resolved. Also when we ask anyone near the house who are still working on remaining house, they simply say now we are out of the house can't do much, you need to talk to the after sale service. Some items such as door locks were also not properly checked before the close. I would certainly recommend but please ensure everything in the house is working properly before taking the keys and ask them to make it right, right away. ... More

The house is beautiful butThe mortgage process is terrible. And there is no responses to issues after we received the house

Although I love my new home, the homebuying process was brutal - particularly with the Pulte loan service - I almost walked away from my deposit - The home is great but be prepared to be humiliated if you choose the loan incentives. I also discovered that the agent misled, not only me but most, regarding HOA dues and other aspects of the final deal. I have had to have a number of building isssues repaired immediately and it has been time consuming

Overall buying experience was good. Slightly disappointed with quality of materials used.

The Good Throughout the entire process, Linda was kind, helpful, responsive, and did everything she could to answer questions and guide us through the process. We had a great experience with her. The home is filled with thoughtful features, a finished crawl space with lights and power, a whole house fan that can cool the entire house down in an hour, plenty of lighting, timer lights on an the outside doors, and great insulation that makes the home stay cool through the heat. The network closet has conduit to pull cable from the street, and is prewired. The electrical is well done and done with care. There are little touches that make it clear the electrician cared about their work. Our builder rep at closing, Daniel, was kind and amazing. He helped us list all our concerns and chased down issues for us. He went above and beyond to ensure our satisfaction. Unfortunately, Daniel left Pulte before all of our issues could be resolved. During the design center we were rushed and our consultant was either unknowledgeable or something else. We were told that if we added anymore network to additional rooms they were required to add an additional 8 port switch beyond the included one, which they wanted 800$ more for. We opted to pull our own cable instead to the last two rooms. On close we discovered there is no switch included at all, the cat5e is just bundled with a tech loop in the cabinet. During our final walkthrough we found many issues with paint over spray, finishing damage, and issues with finish work (cracked base boards, etc ). Some of these issues were resolved before move in. Others we were told to make a list and file with customer support. Our refrigerator was not ready on close and we were told it would be here on May 10, we are now being told June 24, but only because I've been trying to chase down a rep to keep me up to date. Right now we have a cheap fridge that freezes or veggies and can't keep our frozen food cold but produces plenty of frost. We are very thankful we bought our washer and dryer ourselves. Our stove was damaged on delivery so they needed to replace it, no big deal. The replacement showed up on May 10th with no warning while we were both working and in meetings. Our landscaping on the left side was dead on close, but we were assured it would come in within a couple of weeks. Our plants are still dead and we have not heard a response on the issue yet. I dropped a can on the tile from around 2 feet and our tile chipped. The grout comes unsealed, so we spent 4 hours our first night sealing the grout Both Mike's in charge of the build site are very kind when you meet them and seem to genuinely care when you talk in person, but they do not respond to email after the fact. Overall, the home is wonderful with many great features. However, the responsiveness, and finish work is quite poor. ... More

So many things we noticed wrong about how this house was built. As if the workers got lazy towards the end and left so many mistakes. Ac broke our first month, crooked cabinets, uneven baseboards. Frustrating. Our sales rep, Eric was also not helpful at all during our process of buying. Always seemed bothered when reached out to.

I had my house done before the end of this year which supposed to be finished at the end of November 2020, I know this pandemic had effect the supposed to be completion date. The builder missed a lot of things like screens on the windows and carpets nail on the stairs still out, even my two sons got wounded bec of that. Tiles that are uneven on foyer and kitchen area, paint that was missed. I was kind of upset because I put 20% down payment and I know Pulte works even better than that, I hope they will fixed this issue pretty soon.

Sales associate didn't give correct information regarding credit from pulte. He was abrupt with his tone and demeanor. His answered were ambiguous and lacked proper communication. I would not recommend eddy skyes to a future homebuyer.

Dennis, the sale person did not do good job. Although, I have requested the closing date to be before the September 15th. I communicated with him via email, text but the closing date was set as 9/18. I was very unhappy how Dennis and his boss(Susie) handled the issue.

Overall I love my house. The process was a disaster using PULTE’s mortgage company. But the builders were less than responsive. I sent a few emails but never got responses from the builders. The updates along the way from them were non existent. And the design center was the absolute worst. I went with bare minimums due to their lack of professionalism.

I have noticed while living in the townhome now, that there are paint coming off, as well as materials that is the most basic. Every material, in order to obtain improvement and better material, was extra cost for upgrades. Would be better and more affordable this day, age, and time, with the cost of living in the bay area super expensive, to provide some better material. Though email and phone call helped, I also wish that the company had closer companies that we can set up in person appointments. The build took a year which meets the standard of the contract however, was hoping that the build would finish in a 8 - 10 month. From beginning, with the time not being great, interest rates high and the market not being too great either, it did not help that the sales agent was sent to another location and that I was not able to move to a different sales agent that I can see in person. Along the process, it was difficult coordinating, communicating, and wondering what is going on with the mortgage company because they are in Denver! Finally, the title company was stationed in Roseville, however they accommodated by sending a notary to our home. There was a lot of headache, a lot of limited access, and other things. Along with that, the process felt like it was not the best. Builders kept in touch and was accommodating to assist and show us the house and building process. Customer service is an important aspect of house buying and I feel it was not the best. Easier and better method was communicating with a sales agent that was actually at the Bay37 Sales office and there was more communication and assistance at that office because we can meet in person. Pulte Homes, you get a 4/10 rating. ... More

We have not moved in yet but so far I've had so many small issues that has not been resolved yet. Workmanship on the carpet installation is terrible. Cabinets and other upgrades are still missing. Communication is obviously missing.

it was not a bad experience, communication takes longer

It is really important to identify and get things fixed before move-in. The biggest mistake I did during the home celebration was not paying attention to each and every detail as I was under the impression that any defect can be addressed later on due to a 12-month warranty. It has been 6 weeks since I moved and so many issues are coming up. The service team is really poor to address any issues.

It takes too long to build the houses, while the outside is till being worked on 2 months after closing. the quality of the works, such as garage door installation, refrigerator installation and in particular, the cabinets, are not acceptable in today's standard.

This is our second Pulte home purchase (the first in California) so we were excited since we knew what to expect with the build process and the overall builder quality. Needless to say, we where disappointed with the substandard delivery of the home. We realize that there have been many issues with supply chain in the last year and we accept delays and substitutions but when the overall quality is bad, there is not much to blame but the builder and subcontractors. We have doors that do not shut correctly(interior and exterior), breakers that trip when running built-in appliances, over 20 exterior stucco fractures in various sizes, and cabinets that have significant cracks in the wood frames. (Just to mention the most critical issues - there were many smaller ones) Not exactly what a person expects when they purchase a new home from a well-respected National builder. The issues were reported to Customer Service and here is the current status: The doors were corrected/replaced. The electrician could not find anything wrong with the circuits and the appliance repair person replace a fan. It works sporadically for a few weeks then we have to reset the breaker. The cabinets repair crew have yet to show up (2 months). A few stucco cracks were identified about 2 months ago and they were not large enough to repair. Over the weekend, we walked the entire exterior: the number has grown significantly (as has the width and length) and we sent a note to Customer Service. Response pending. Overall, we had the expectation of owning a new, well-built home but Pulte failed to deliver on that expectation. The Customer Service staff have been good to work with as have many of the subs. We chose Pulte Mortgage since they offered to match our bank and offered some incentives and are satisfied. ... More

Nice neighborhood, parking and community parks.

when i move, no screen on the window,

I have reported several major problems since I moved-in in early march2021. Up to now, the shower room still not usable due to very low water pressure, the water leaking problem on all sinks still has no one to fix. No updated at all about the estimate fixing time. Most of the windows are still very dirty outside which is I don't know how to clean, or if it is my responsibility to clean them all by myself.