Pulte Homes Reviews in Oakland Alameda, CA

Many things were clearly rushed and it shows. From paint and texture to incorrectly installed cabinetry to crooked pillars, and everything in between. Trying to get someone to fix the issues is nearly impossible and if someone does show up and it's more than a one day job then forget about them coming back to finish any time soon.

The Customer Service is terrible. They tell you what you want to hear then nothing gets fixed. I am very disappointed and let down by Pulte.

We have serious issues with the sales team. Particularly for timing of pretty much anything and the mortgage process. We were literally pushed towards using pulte mortgage where pulte wasnt even able to provide the amount that we needed to borrow.

The site build crew and manager were great. The sales team not so as they misled us on a number of issues. Primarily promising us a unit with a view. They didn’t tell us they plan to build a couple more units that will cut into our view we paid extra for the unit. Also building a city rec center to further cut into our view.

Pulte Homes - Bay 37 is at a good location.

The selling agent ignored my messages and entered my email address in wrong so I wasn't getting any updates on my build, it was very stressful. Now after I officially purchased the house, the "customer care" person assigned to me is rude and they're ignoring my requests to be assigned the someone else. After they get their hands on your money, they just stop caring.

First when we moved in there were numbers of things to be fixed but nothing really had been taken care of and we have been experienced that not many punch items have been completed after a month.... I need your attention to fix our house so that my wife can use the kitchen and receive a new home as expected.

When I receive the keys, the walls are cracked. The doors are cracked. The garage doors are wrong.

Compare to other new construction houses ,Pulty model house is simple design, not special at all. We found out lot of issues when we walked through the house after it built and the whoever person in charge promised he would fix the problem but which he missed multiple area not fixed at all. We are kind of disappointed. The material they used are super cheap. After we moved in not even a month , the paint on the wall started to peel off. All the material they used my professional friend said it’s the cheapest one can not last longer time. About the house pricing ... I can say the seller really good at selling. But the price is not worthy for the location it is. ... More

I have to pay $70.k above the asking price. The option that came with the house is way subpar to my opinion. The cost of the upgrade is marked up at 200% to think Pulte is getting these materials at wholesale. The selection is not enough. The person who was assigned to help me with the design was not clear on some items. Example i was never told about the cabinet can be butted up the ceiling at a cost. The layout of the chef kitchen the trash received is far from the sink. By the way the upgrades are not even good upgrades with the price being charge. Judt a lot of expectation for a new house regardless of the price of the house. ... More

I have spent over $2,000,000.00 with Pulte this year, and it has been nothing but a disappointment. After this experience I will not be spending any more money with Pulte.

Everyday we are discovering a new issue with house. Its been only a month and nails are coming out, thermostat is not working, bell is not working. Its been a very bad experience.

The details herein are intended to present a chronological and detailed account of her professional misconduct, highlighting the specific instances and their consequences throughout the entirety of the home transaction. Timeline of Events: 1. Initial Misrepresentation Regarding Home Selection: September 2023: Early in the transaction process. Upon discovering that I was a Veteran buyer, Rania engaged in discriminatory actions by selling the initially chosen home (Plan 3) to another buyer. This occurred after verbal assurances were made (and submission of requested paperwork) regarding the availability of this home, forcing me to select a different plan to retain the desirable view. 2. Failure to Disclose VA Approval Requirements: September 2023: At the beginning of the sales process. Rania failed to inform me of the necessity for VA Condominium Approval for Beacon at Delta Coves, a critical factor for my VA loan processing. This omission came to light only after the process was initiated, causing unnecessary delays and complications. 3. Deceptive Assurance on Home Modifications: November 2023: The deadline was set for December 31, 2023, per Rania. Rania verbally assured my realtor and me that non-structural changes to the home were permissible, provided that the materials had not yet been ordered. Although it was not a normal processing procedure, “there are always exceptions” was stipulated. However, despite meeting the provided deadline, she reneged on this assurance in subsequent emails, which lacked any previous commitment detail, leading to significant financial and planning implications. 4. Inappropriate Attempts to Access Personal Information: September-October 2023: During the loan application process. Rania made several inappropriate attempts to obtain personal information from my loan file through my previous lender, actions that were ethically questionable and privacy-invasive. The lender denied access and contacted me regarding the attempts. 5. Financial Misrepresentations Concerning Delay Fees: March 2023-May 2024: Following the delays in the VA Condominium Approval process. The denial of the VA Condominium Approval was a direct result of PulteGroup's failure to provide an accurate date for the transfer of the Homeowners Association (HOA), necessitating a shift in the original closing date. Rania had assured me verbally I would not be responsible for any fees incurred due to delays caused by the denial of the VA Approval (it was out of my control). Contrary to these assurances, the fees were unjustly incorporated into the contract. After reviewing the terms, I immediately notified Pulte representatives that I was signing the agreement under duress, as Rania refused to amend or remove these clauses even after being reminded of her initial promises. This blatant disregard for verbal assurances in favor of written commitments that contradict them not only highlights a serious breach of trust but also underscores Rania’s professional misconduct and the coercive circumstances under which the contract was signed. This action calls into question the validity of the agreement and the ethical standards upheld by Pulte during the transaction process. May 2024: Subsequent Contractual Failures Despite receiving written assurances from Pulte Mortgage that the $300 per day extension fees would be covered, Addendum 8, submitted on May 1, unjustly retained the same clauses as found in Addendum 7. Rania neglected to amend the contract to reflect these assurances. Her subsequent emails further contradicted her earlier promises, compelling me to shoulder financial responsibilities that were explicitly stated to be waived. This failure to update the contractual language has continued to impose undue financial burdens on me, directly contradicting the documented commitments made by Pulte Mortgage. 6. Use of High-Pressure Tactics: September 2023-May 2024: Throughout the contract signing phases. Rania frequently used high-pressure tactics, including sending documents for urgent signature late on Fridays, thus forcing decisions without adequate time for review. This tactic was particularly noted when I was coerced into signing an addendum under duress, with Rania referencing sections of the original agreement to justify adding the unfair fees. Rania consistently employed unethical and high-pressure tactics, notably distributing documents late on Fridays that required immediate attention. This timing limited my ability to conduct thorough reviews. One particularly manipulative instance occurred when I was compelled under pressure to sign an addendum. Rania exploited sections of the original agreement to impose unjust fees, emphasizing the urgency and leaving no room for negotiation or proper consultation. It is important to note that the other divisions of Pulte, where these documents were ultimately submitted, operate only during normal business hours, Monday through Friday. This timing effectively constrained my ability to seek clarification or adjustments from these departments, further exacerbating the pressure and urgency imposed. As a result of these actions, Pulte Mortgage upheld Rania’s promise and paid the closing extension fees. I also sent email correspondence to Pulte leaders in California and Georgia (their main office) regarding the egregious behavior throughout the entirety of this purchase. Rania’s calculated actions resulted in significant financial loss, costing me nearly $30,000 after closing on the home. Although Rania was moved to a neighboring community (multiple homeowners had issues with her), she is in the same position and selling homes at the same pricing point. I requested to correspond with a different representative at Pulte and was met with a denial from area management. There are numerous issues with the home itself, such as an improper key changeover, non-functional doorbell, tape remaining on the framing of the exterior, an unresolved fixture issue, etc. ... More

Poor build quality: -received a flat tire from driving into my garage for the first time -swept up a cup full of nails and screws in the garage afterwards (Robert has a picture of part of this) -after removing the carpets, tons of screws and nails left under the foam padding -multiple windows are scratched on the outside (worst one has been replaced) -front patio fencing has a huge laceration/scratch in it; still awaiting replacement -multiple areas were patched in the garage but still doesn’t look correct -multiple scratches, dings and cracks in the drywall

I am very dissapointed in the home. There are visible defects in many areas and I don't have confidence in the construction. I don't plan to move in. I felt rushed and misled in the process and when I tried to cancel the purchase they made it clear they'd keep my deposit. Issues haven't been resolved. Very, very disappointing.

We love our first new home, because it belongs to us... however, the quality and workmanship Pulte gives their clients is close to zero. I have seen apartment maintenance men do finer work then that which is made up within our home. Once you close, despite issues you find during your walkthrough - you can kiss your “fit to finish” warranty and the communication from your Pulte contacts goodbye. It’s a good thing we are in the construction business otherwise I might have cried (more) when we moved in. From the concrete in our driveway cracking, holes in the stucco finish, front doors that allow you to stick things from the outside - inside... (creepy) to uneven floor tiles that will injure your kids - oh and missing grout in random areas, unfished basboards, divots from the staple gun in the sheet rock visible in your walls.... to a fireplace that is put in for you but damaged with a mantle that has nail holes still visible on its surface... chipped cabinets... (the list is endless folks). At the end of the day if you don’t focus your attention too heavily on any one singular area of your home until the big issues present themselves - then maybe it’s worth giving it a whirl. ... More