Pulte Homes Reviews in Riverside San Bernardino, CA

We bought a property at Pulte knowing they were the number 3 builder in the US, but least to say that we’re dissatisfied and disappointed. We’ll probably going to try another builder next time we purchase a home and we’re going to recommend it as well to family and friends.

was told that all the lots were at least 3K square feet. that was a marketing lie at worst, an honest but negligent oversight at best. Once i found out it wasn't, I was not allowed to cancel my down payment even though it was a few days later. Also, fortunately for me, there is a 1 year warranty because there were lots of things that were not QCed well before turning over to me (however, it does take away my time, which i do not appreciate). also there are some ongoing design flaws i am dealing with- such as repeat flooding in my garbage can area.

Medium quality at best. Pulte will burn you if they can.

Like the warranty, but did not like the small details missed like toilet paper holder in master bath, the noisy air fan in master bath that won't stop pinging all through the night, missed paint areas, the dishwasher not operating correctly (no one has contacted me back yet), the fact that this supposed to be a smart home and it had no 220 plug in the laundry room and only 2 cat 5/6 outlets in the entire home (this will cost me money to correct), and I do not like no HOA due to the various people (non owners) allowed to move in here via different rental services (had I thought that through I would not have purchased here) ... More

1) Not happy with the quality of upgrades such as base boards, doors, Faucets, flooring. Quality is missing, drywall etc....no quality check done. 2) No supervision of work, customer has to identify and point out issues. 3) Walk through during every stage of home construction is superficial. 4) Paid for water softener hookup ~$800. I was told that whole house will have softener. After moving in found that kitchen faucet and refrigerator do not have it and that was not communicated to us during the option selection which would have helped us to make the decision. Now we have to pay additional $1000 to water softener guys to change the plumbing. 5) Bathroom all faucets leaking under the cabinets, builder is not obliging...they say there is no leaks even after they saw the leaks. I'm investigating further and will make sure builder is accountable and does not repeat this kind of business operation to other customers. Investigating myself with the professional to make sure my ask is accurate. 6) We have upgraded all our toilets to higher toilets. during inspection found that they do not follow through on the upgrade, I had to point it out to superintended, they acknowledged the mistake and changed the toilets again. This clearly shows flaws in their operations. 7) I look for perfection not look for issues. but I found in every step in the process, we were pushed but no proper service rendered. 8) I can name few people who did their best to cater to customer services: 1) Angie - Good sales person and very responsive. 5 star for her service 2) Shane - Superintended, excellent in getting the fixes done. 4 star 3) Daniel - Jr superintended, excellent in customer experience. 4 star 4) Trevor - Pulte mortgage. Very professional and entire loan closing process was awesome. 5 star for his service. ... More

This is our first new home purchase and we were so excited for this journey! We left our earnest deposit in December of 2022 and were told that we should be able to move in by July. We were skeptical but hopeful. We went to the showroom to pick out our carpet and kitchen etc and low and behold they wanted to charge for everything! And I mean everything, such as outlets etc. (None of the rooms come with lights & none of the homes come with a rain gutter system)We were told that we would be informed all along the way as our home was being built and have opportunities to see our home in the different phases. We were also expecting to visit our home with someone from the construction team to talk about the progress in each phase but we were never contacted. Fast forward to one year later and the home we put earnest money down on is finally ready and Pulte has the nerve to put a ridiculous amount of pressure on us to sell our home or walk away from the one we put money down on. I mean come on, I waited for you for over 1 year the least you can do is give me 90 days to sell my home. Now we are getting ready to move in and our construction walk team has told us we have only 2 walk throughs to point out all that is wrong with the home then that is it. That felt very final and conserning considering there were so many issues. The paint job was terrible, wood was unfinished on doors and in closets and I was not sure anyone actually walked the home before we did. Fast forward to move in day and we were told to go to the sales office to get our keys. When I arrived I was handed a cardboard box with about 15 keys in them and 2 garage remotes, assumed they all would work, and was told to have a nice day. Get to the door and the keys dont work. Come to realize that the keys worked on all doors except the front door and we were told that everyone was gone for the day and sorry we would have to do it ourselves. What a way to welcome someone to a new home! All this to say that we needed a single story home in this area and this was out of necessity. I would not have spent this kind of money on a home knowing what my experience was going to be like! ... More

My wife and I were very excited for this purchase. After giving our initial deposit to reserve our property is when the issues started to happen. The first issue was Pulte Homes asking us to get pre-approved for the loan through their lender. I walked into this deal with a pre-approval letter from my own lender (which happens to be my employer). Per our sales rep, upper management didn't care if I had a pre-approval from my lender they needed me to get one from Pulte. After doing so the process through Pulte Lending was very laughable. I structured my own loan through my own lender (plus my lender gave me certain incentives since I am employed by them). For starters the processor and underwriter conditioned for unnecessary documents/information. So rebutting those conditions was a treat. Second, when my own lender was giving me a rate .5% lower, Pulte's LO stated he was going to fight "to get me a better rate". Turns out he was able to match the rate BUT using the 8k cash to close provided from Pulte to buy down the rate....yea nice try! At that point I chose to just lock my rate with my lender and move forward. The closing portion of our home was a nightmare! Our celebration walkthrough was a nightmare. Our dates got moved around several times (which I understood due to inspections), what got to me is that NO ONE BOTHERED to communicate this to us. We were scheduled to close Friday June 25th...on my way up to get my keys my loan officer tells me that she was just notified by the sales rep that the final inspection from the city had not been completed.....it was scheduled for that prior Wednesday. So you mean to tell me that Pulte knew 3 DAYS in advance about the final inspection missing and they failed to tell us? Afterwards it was a series of daily calls and txt to get this deal done. In the mist of all this the foreman in charge of the build assured us that our home would have a "deep clean" since there was paint and drywall splatter all over the place. The day we moved in , our house was still a complete mess AND we found out master bedroom closet door unhinged! Rather than dealing with more excused I just paid a 3rd party to get these issues fixed for me. ... More

This is our 2nd home that we purchased from a builder. The first one was from brookfield, and had ZERO issues with them. And they where way more modern with all the minor things in the home, white cabinets weren’t upgrades... they where included, the minor accents and door knobs where way more modern then the ones pulte has to offer. There are sooooo many obvious problems with pulte home, we moved in and right away noticed the craftsmanship and detail to work is wayyyyy off. They cut a lot of corners and nobody from pulte was overseeing the contracted work that they hired to build our home. Broken roof pieces , leak stains on California room, cracks in our cement, very noticeable cabinet mistakes. Screws have been punctured all the way through the roofing and noticeable on the overhang by garage. One of restroom tub has a constant drip. Our sprinkler system was not working properly. And this is only 1 month into living at our home.can’t wait to see what 1 year has to offer. And let’s just say... I’m documenting EVERYTHING, just in case it has to go through the court system. Another thing is the PULTE mortgage was the WORST EXPERIENCE EVER! They didn’t have there stuff together, they asked for same paperwork 4-5x and the representative would talk down. Even after signing the same paper 4-5x they still sent a request to sign the same paper 3 wks after living at home. Overall they where not organized. BUYER BEWARE!! I’m sure there are a lot of pending litigations on the builder. I Would not recommend to family and friends. ... More

On the final walkthrough on the house there were several things that needed to be repaired, they were fixed. After I moved Ive still been finding several things that need to be repaired. I have contacted the contractor to let him know about the list of things that need to be repaired and he said that they can't do anything about it to contact my insurance. The thing that bothers me the most is all the problems that I have been finding throughout the three weeks that I've been living here, I paid for a new house that was not supposed to have these many issues already. Ive already had to put money out of my pocket for repairs that they left behind ... More

Many issues with home. Workmanship is less to be desired with work not completed properly.

Superintendent Jason and crews were great. Do not recommend Pulte Mortgage.

It was very stressful. Many threats

Very poor customer experience. Absolute no ownership from Pulte. Very poorly managed organization.

Our experience with Pulte was horrendous. Our home was over 4 months late and our closing date changed 3 times. One closing date changed 9 days before closing, after I already sold my house and moved to another state. The finish quality of Pulte is low. There is paint splatter on door and walls, knicks in the shower wall, and the house was not clean before we moved in. The sales team from Pulte was very shady and held back information about our build. We had to go to the city to even find out why our house was not moving forward. The overall experience was awful. The only reason we continued with our purchase was because the layout of the house was perfect for us. ... More

Not proactive, poor communications .

many things wrong with house, things that should not have happened, but did due to shoddy work ethics. bathroom fixtures fell off wall, broken windows left broken, fan above cooktop, dented, not aligned, gaps where it was attached and fingerprints (many) on wall above cook top. block wall not completed needs one more level and caps, overspray of paint along trim around garage, footprint of black paint on floor, reported within 2 days of move in, one month later im still waiting to get fixed. project manager does not appear to be capable.

Pulte put us thru a lot stress, by demanding dead lines on situations that were beyond our control. Promises on the home were not kept, The communication between your departments like your lending department and sales office was extremely poor. I was told that concrete was going to be placed on the Side of the home, and later denied.

Within one week of moving in had to request over 24 service requests due to very poorly built homes with very cheap materials and poorly paid contractors

Pulte failed to work with the city to obtain certificates of occupancy - 4 month delay into house. The walls are thin. The paint - may not be paint. The trim on the house is a form material - easy to break off the siding. There were no lights or hardware on the cabinet. We paid thousands extra to get a "quality" home and Pulte just didn't deliver.

Pressure to purchase. Too much pressure

Still waiting for repairs, master bathroom mirror, fan switch in the master and family room and very unhappy with the baseboards there a 1/2” to 1” gaps from the door frames throughout the home. Some areas they did correctly but for the most part it looks terrible

if you are going buy a new home..look elsewhere

This unfortunately has been the worst home purchasing experience. From the beginning to the end. I have purchased several new build homes and by far this has been the worst experience. The one highlight was the project manager Armando. He made the walk-through enjoyable. When purchasing a new home, the experience should be memorable and exciting. This was the opposite. From the sales agent to the mortgage personnel. The worst service I've ever experience. I'm still having issues and concerns about the home and things not working properly and the response is so slow. If I had the opportunity to do this over, I would purchase from another builder. ... More

We had the worst experience buying this house and this is our 3rd new construction home. 11 months to build a home.. We were not given regular updates on the construction process and the exact reason for the 3 month delay due to not having water and power to the community. Nobody could tell me the reason for the delay- just that they were waiting on Edison.. They gave us a closing date, we signed loan docs and they old us to change the utilities into our name then 4 days before closing said they were still waiting for Edison. Granted there was a fire in the area which I can understand set them back but for 3 months- no sorry and 2 of the months were before the fire.. The upgrade prices were outrageously priced and at time of the walk through the finishes in the shower were not correct. They did end up fixing during the 3 month delay. I reached out to management and of course no explanation. The home seems like it was just thrown together. A month and a half after closing Pulte still has not completed items they said they would at the time of the "Celebration" walk through. I would never buy a Pulte home or use Pulte Mortgage again. I had such high hopes for these companies. ... More

Worst experience I have ever had. Jason was horrible and blatantly lies on final walk-through items.