Pulte Homes Reviews in Riverside San Bernardino, CA

Good quality and professional staff.

My family felt that home vibe the first time we step inside the house. The initial entry got the best impression how open the place was especially having multiple walk in closet in the room was a plus for my two kids.

We like our new home, but the quality and attention to detail in finish is definitely lacking.

My entire experience was bad from day one, I had 2 conversations with my sales rep and never met her. Was told I would get updates from construction Manager as the home progressed through phases, never got an update, luckily I was smart enough to include a realtor in my transaction. The only progress reports I received was her picture messages through windows when she was in the area. Materials and craftsmanship of the home are of the lowest quality, not a single wall in my home is straight, windows are the lowest grade available, opening your curtains will change the temperature of home almost immediately. My exterior doors have such large gaps I can see the street when locked. They sell you on "Energy Efficiency" but do absolutely nothing the deliver on that promise, my home is so poorly insulated I hear foot steps from accross the street in my living room. They are cashing in on this ridiculous real-estate market and are selling their 400k home for 700k with absolutely no intention of improving the quality, my home is no way indicative of a home valued at almost 3 quarter of a million dollars. The stucco used on the exterior is already discolored and cracking my home was completed late November 2021. I am very disappointed with my purchase and at times feel taken advantage of, but the worst part is the lack of customer service and accountability. If you are going to build a low quality home and charge top dollar, your customer service better be stellar to make up for the short comings. In this case I don't know what's worse the poorly constructed home or the terrible customer service. ... More

was told that all the lots were at least 3K square feet. that was a marketing lie at worst, an honest but negligent oversight at best. Once i found out it wasn't, I was not allowed to cancel my down payment even though it was a few days later. Also, fortunately for me, there is a 1 year warranty because there were lots of things that were not QCed well before turning over to me (however, it does take away my time, which i do not appreciate). also there are some ongoing design flaws i am dealing with- such as repeat flooding in my garbage can area.

We have a breaker that shuts off from doing laundry in a standard washer / dryer. Electrician came out and said nothing I can do ? WHAT ?? Broken roof tiles , no response, holes in block walls, no response yet, a couple other minor issues, no response yet. You spend over 700,000$ you expect the builder to respond quickly on issues on your brand new home.

The entire staff and team was transparent and attentive throughout the building and sales process. All of our inquires were answered in a timely manner. Very happy with the outcome.

Very friendly, friendly and professional

Open communication with builder was key. Thanks Pulte for building a great home.

No complaints here!! Happy First Time Home Buyer. Our new home looks AMAZING and all the features and upgrades are updated. Pulte offers a whole package deal!! From Sales to Closing Escrow the process was smooth and always received a quick reply when we had questions. The sales consultant at Aspen was very helpful and their construction team is very knowledgeable. We also went with Pulte Mortgage and their team is very helpful, friendly and they actually respond to emails and questions in a very reasonable time :) We are very happy with our new home!!

I like everything good service

Anything that we did not spot during our walk through we can email Pulte and within a few days we have a scheduled appt with that tradesman.

Pulte homes customer service really stands out! Every one we encountered were very pleasant and helpful. From the sales team, to the mortgage team, the construction team and customer care team after closing. The home itself is wonderful. I'm a fist time home owner. I have now been in my new home for 3 months. We had some minor issues that needed to be fixed after closing, which were taken care of immediately. (Flooring gaps, Missed Drywall under countertops, and doorbell) Imagine a newly built home that is 99% perfect. Small things here and there that we fixed right away with great follow up!

Do not let Pulte homes tell you that they have the right to dictate what lender you use in order to purchase a home from them! We paid we offered $86k over the minimum purchase price that they would accept with $500k cash prepayment and they told us that unless we agreed to use Pulte mortgage, they would rescind the acceptance of our offer and sell the house to another buyer. After closing, we met our new neighbors (who had been our competition) only to find out that we had offered far more than they had and that Pulte was so greedy that they also wanted to force us into a loan with terrible terms with their sibling company. As bad as our experience was with the purchase process, the silver lining was that we were getting a brand new home. When we closed we found out that despite Pulte Homes bragging about their high standards and their belief that they are superior to other builders…what Pulte really believes in, the standard that they really hold themselves and their subcontractors to is the “industry standard”. At the end of the day, we have been sorely disappointed with our purchase! Pulte builds beautiful model homes, but the homes they build when they’re not trying to sell you are like the burgers you actually get versus the ones in the commercials. My wife and I recommended that if you’re looking for a new home, look at Lennar Homes (#2) or DR Horton (#1 home builder in the US). I can’t say that they’re not just as bad, but I can tell you that Pulte Homes are not only liars, but they cut corners. Don’t make the same mistake that we did! ... More

It was a tiring experience looking for a.nuce house here at Spencer’s Crossing in Murrieta CA. Fortunately, Pulte had called and gave us a chance to pick our new home. Thank you Pulte. Hoping to have a good and better working relationship in the coming years!

Now that we have moved in we found a number of items that have not been built properly. Items that were damaged such as the front of my bathtub and then it was fixed and it was an obvious fix. Thanks we were told what happened such as cleaning the paint off of my patio never happen

The build seemed rushed and hindered quality. Still have issues to be addressed and response is poor.

Whoever the project manager was did not check everything. There were quite a few things that were not right. Other than that the rest was fine.

Poor workmanship in many areas discovered after moving in. No follow up on repairs.

The whole process of buying a new home with Pulte - from the initial visit at the sales office and visiting the models to closing to post-closing - was very easy and painless. Such a professional company. We love the house! We did find a handful of things after closing but everything has been taken care of within weeks. It’s been 2 months since we closed and there is still one item left to be repaired. It’s great to have the fit and finish warranty though! Pulte has stood by their workmanship and we love our new home and the community that’s still being built!

My purchase experience with Pulte Homes was great, friendly staff especially the sales manager Jill, the quality of the new house is excellent and everything was on time from signing the contract to receiving the keys, Thank you Pulte Homes :)

Got the house during highly competion time period. though the things need to take care or happend within short period of times, no issue or hassel during the process. got the keys on time.

We love our home, we’re very happy with the layout and the house itself. However in the 6 weeks we’ve been here we’ve had to place three different work orders and take time off every time to get them resolved. Our air conditioning completely shut down and we were without for a day, our electrical needed to be required, and a shower head installed caused issues with the hot water. We are still waiting on a tree to be replaced that had died before we moved in. We are very happy with our home overall, but all of the issues we’ve had were due to things being rushed and careless errors.

Just move in, now everything is good

Very disappointed ☹️☹️ First they didn't do what they promised second It almost 2 months since I moved and they haven't sent someone to fix imperfections ( cracked,paint, broken,etc etc) and I been called them very often they just said we will send someone tomorrow and the tomorrow never came