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Pulte Homes Reviews in Riverside San Bernardino, CA

What Riverside San Bernardino Homeowners Have to Say About Pulte Homes.

Read all 264 verified reviews from homeowners that built a new home with Pulte Homes in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Riverside-San Bernardino Area

264 Reviews in Riverside-San Bernardino Area

Ratings by Category

Overall 4

Quality 3.9

Trustworthiness 4

Value 4

Responsiveness 3.7

Pulte Homes in Riverside-San Bernardino Area

View Homes

Customer Reviews

Salespeople

  • Angel B.
  • Verified HomeBuyer
  • November 07, 2024
  • Perris, CA

Information on all home amenities were wrongly explained.

Pulte Homes responded:
Hi Angel, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Disapointed

  • Brian D.
  • Verified HomeBuyer
  • November 12, 2019
  • Menifee, CA

This is my 3rd new house and the craftsmanship is disappointing, cheap materials, poor paint job, doors rub/warped. We have only been here a short time and now we are having appliance issues. The construction workers do not respect that someone is living here now, starting work before 7 am, parking in front of my house so guest can not, blocking my driveway. The supervisor was nice offering help after we moved in but he left with out introducing us to his replacement, abandoned us.

Pulte Homes responded:
We are so sorry to hear that you had a negative experience as well as being unhappy with the quality of your home. We would like the chance to make things right and would appreciate if you could email socialcare@pultegroup.com so a team member can be in touch. Thank you for taking the time to leave a review. ^Abby

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

DONT BUY, PULTE DOES NOT CARE.

  • Justin A B.
  • Verified HomeBuyer
  • December 11, 2024
  • Sun City, CA

We had emailed a number of times through the building process, a number of concerns were assured and not fulfilled. Final walk through was horrible with damage, failures, and craftsmanship issues, throughout the house. After Final walk and keys were provided, PULTE representatives do not respond or stay it was not on the final walk through notes, "so sorry" or that "is normal." We are very disappointed in the builder and their representatives!

Pulte Homes responded:
Hi Justin, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Zero CUSTOMER SERVICE

  • Michelle A.
  • Verified HomeBuyer
  • February 17, 2024
  • Sun City, CA

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we ...

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Disappointed and dissatisfied

  • Arthur R.
  • Verified HomeBuyer
  • October 26, 2023
  • Menifee, CA

We bought a property at Pulte knowing they were the number 3 builder in the US, but least to say that we’re dissatisfied and disappointed. We’ll probably going to try another builder next time we purchase a home and we’re going to recommend it as well to family and friends.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

We will be ok in the end.. but...

  • Henry L.
  • Verified HomeBuyer
  • January 17, 2022
  • Chino, CA

was told that all the lots were at least 3K square feet. that was a marketing lie at worst, an honest but negligent oversight at best. Once i found out it wasn't, I was not allowed to cancel my down payment even though it was a few days later. Also, fortunately for me, there is a 1 year warranty because there were lots of things that were not QCed well before turning over to me (however, it does take away my time, which i do not appreciate). also there are some ongoing design flaws i am dealing with- such as repeat flooding in my garbage can area.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Pulte Homes - Medium quality at best.

  • Joe T.
  • Verified HomeBuyer
  • July 28, 2021
  • Winchester, CA

Medium quality at best. Pulte will burn you if they can.

Pulte Homes responded:
Thank you for taking the time to leave a review although we are disappointed that you did not have an excellent experience working with us. If there is any additional feedback you would like to provide or anything we can help with, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. ^AH

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Pulte Homes - Like the warranty, but did not like the small details missed

  • James B.
  • Verified HomeBuyer
  • January 13, 2021
  • Eastvale, CA

Like the warranty, but did not like the small details missed like toilet paper holder in master bath, the noisy air fan in master bath that won't stop pinging all through the night, missed paint areas, the dishwasher not operating correctly (no one has contacted me back yet), the fact that this supposed to be a smart home and it had no 220 plug in the laundry room and only 2 cat 5/6 outlets in the entire home (this will cost me money to correct), and I do not like no HOA due to the various people (non owners) allowed to move in here via different rental services (had I thought that through I ...

Pulte Homes responded:
We are so sorry to hear that there are so many unaddressed concerns in your new home. We would like to learn more so we can escalate these issues accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Pulte Homes - 1) Not happy with the quality of upgrades such as base boards,

  • Daniel J.
  • Verified HomeBuyer
  • August 08, 2019
  • Eastvale, CA

1) Not happy with the quality of upgrades such as base boards, doors, Faucets, flooring. Quality is missing, drywall etc....no quality check done. 2) No supervision of work, customer has to identify and point out issues. 3) Walk through during every stage of home construction is superficial. 4) Paid for water softener hookup ~$800. I was told that whole house will have softener. After moving in found that kitchen faucet and refrigerator do not have it and that was not communicated to us during the option selection which would have helped us to make the decision. Now we have to pay additional ...

Pulte Homes responded:
Thank you for this detailed review. We apologize that you encountered these issues and we greatly appreciate you taking the time to let us know how we can improve so that we can share your comments with local leadership. If you have additional comments or concerns, we're always listening at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Dissapointment

  • Courtney T.
  • Verified HomeBuyer
  • April 04, 2024
  • Riverside, CA

This is our first new home purchase and we were so excited for this journey! We left our earnest deposit in December of 2022 and were told that we should be able to move in by July. We were skeptical but hopeful. We went to the showroom to pick out our carpet and kitchen etc and low and behold they wanted to charge for everything! And I mean everything, such as outlets etc. (None of the rooms come with lights & none of the homes come with a rain gutter system)We were told that we would be informed all along the way as our home was being built and have opportunities to see our home in the ...

Pulte Homes responded:
Hi Courtney, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not very professional

  • Juan C.
  • Verified HomeBuyer
  • July 28, 2021
  • Murrieta, CA

My wife and I were very excited for this purchase. After giving our initial deposit to reserve our property is when the issues started to happen. The first issue was Pulte Homes asking us to get pre-approved for the loan through their lender. I walked into this deal with a pre-approval letter from my own lender (which happens to be my employer). Per our sales rep, upper management didn't care if I had a pre-approval from my lender they needed me to get one from Pulte. After doing so the process through Pulte Lending was very laughable. I structured my own loan through my own lender (plus my ...

Pulte Homes responded:
We are disappointed to hear that you had such a frustrating experience working with our friends at Pulte Mortgage and had a negative experience closing on your new home. We take this feedback seriously and have shared it with leadership for their review. We thank you for taking the time to share your experience. ^AH

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Big lot... but quality of house is low.

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2021
  • Eastvale, CA

This is our 2nd home that we purchased from a builder. The first one was from brookfield, and had ZERO issues with them. And they where way more modern with all the minor things in the home, white cabinets weren’t upgrades... they where included, the minor accents and door knobs where way more modern then the ones pulte has to offer. There are sooooo many obvious problems with pulte home, we moved in and right away noticed the craftsmanship and detail to work is wayyyyy off. They cut a lot of corners and nobody from pulte was overseeing the contracted work that they hired to build our home. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Pulte Homes - On the final walkthrough on the house there were several things

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2022
  • Coachella, CA

On the final walkthrough on the house there were several things that needed to be repaired, they were fixed. After I moved Ive still been finding several things that need to be repaired. I have contacted the contractor to let him know about the list of things that need to be repaired and he said that they can't do anything about it to contact my insurance. The thing that bothers me the most is all the problems that I have been finding throughout the three weeks that I've been living here, I paid for a new house that was not supposed to have these many issues already. Ive already had to put ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2023
  • Palm Desert, CA

Many issues with home. Workmanship is less to be desired with work not completed properly.

Pulte Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Superintendent Jason and crews were great.

  • Carla W.
  • Verified HomeBuyer
  • July 28, 2021
  • Coachella, CA

Superintendent Jason and crews were great. Do not recommend Pulte Mortgage.

Pulte Homes responded:
While we are happy to hear that you had a pleasant experience working with our team, we are sorry that you had a negative experience with Pulte Mortgage. If there is any feedback you would like us to pass on to them, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH

Total Score 1


Quality 3

Trustworthiness 1

Value 4

Responsiveness 4

Stressful experince. Lots of threats

  • Anonymous
  • Verified HomeBuyer
  • May 09, 2024
  • Riverside, CA

It was very stressful. Many threats

Pulte Homes responded:
Hello, we are so sorry to hear that you had a stressful homebuilding experience. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^TP

Total Score 1


Quality 5

Trustworthiness 1

Value 1

Responsiveness 4

Do not start the process with Pulte mortgage!!!

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Perris, CA

Sandi Nolan with Pulte mortgage has the worst sense of humor during such a stressful process. She played so many games and so many tasteless jokes and make the process even more stressful. She joked so much that I didn’t believe her when just 2 weeks before I was to close she told me unfortunately I couldn’t be financed. I was devastated but luckily I was able to pivot with a very trustworthy lender and still got in my home. Even though Pulte promises all these incentives if you go with their lender….i wouldn’t recommended by any means.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We are so disappointed to hear this, as this is not the experience we want you to have. We want to ensure that leadership is aware of this and would greatly appreciate it if you could please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. Thank you again. ^KH

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Very poor response from Pulte.

  • Mahaboob P.
  • Verified HomeBuyer
  • January 25, 2024
  • Riverside, CA

Very poor customer experience. Absolute no ownership from Pulte. Very poorly managed organization.

Pulte Homes responded:
Hi Mahaboob, thanks for taking the time to write this review and let us know how we can improve. We apologize that our customer service has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 5

Trustworthiness 1

Value 3

Responsiveness 1

Horrible Experience

  • Dennis N.
  • Verified HomeBuyer
  • May 16, 2024
  • Sun City, CA

Our experience with Pulte was horrendous. Our home was over 4 months late and our closing date changed 3 times. One closing date changed 9 days before closing, after I already sold my house and moved to another state. The finish quality of Pulte is low. There is paint splatter on door and walls, knicks in the shower wall, and the house was not clean before we moved in. The sales team from Pulte was very shady and held back information about our build. We had to go to the city to even find out why our house was not moving forward. The overall experience was awful. The only reason we ...

Pulte Homes responded:
Hi Dennis, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Realtor

  • Walter G.
  • Verified HomeBuyer
  • February 01, 2024
  • Riverside, CA

Not proactive, poor communications .

Pulte Homes responded:
Hi Walter, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Pulte Homes - many things wrong with house, things that should not have happened,

  • Frances P.
  • Verified HomeBuyer
  • July 28, 2022
  • Palm Desert, CA

many things wrong with house, things that should not have happened, but did due to shoddy work ethics. bathroom fixtures fell off wall, broken windows left broken, fan above cooktop, dented, not aligned, gaps where it was attached and fingerprints (many) on wall above cook top. block wall not completed needs one more level and caps, overspray of paint along trim around garage, footprint of black paint on floor, reported within 2 days of move in, one month later im still waiting to get fixed. project manager does not appear to be capable.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Pulte Homes - Pulte put us thru a lot stress, by demanding dead lines on situations

  • John R.
  • Verified HomeBuyer
  • January 07, 2021
  • Eastvale, CA

Pulte put us thru a lot stress, by demanding dead lines on situations that were beyond our control. Promises on the home were not kept, The communication between your departments like your lending department and sales office was extremely poor. I was told that concrete was going to be placed on the Side of the home, and later denied.

Pulte Homes responded:
We are disappointed to hear that you had a frustrating experience building your home with us. We sincerely apologize for the stress you have experienced and would like to learn how we can help. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Poor quality built homes

  • Frankie Lynn S.
  • Verified HomeBuyer
  • September 13, 2024
  • Perris, CA

Within one week of moving in had to request over 24 service requests due to very poorly built homes with very cheap materials and poorly paid contractors

Pulte Homes responded:
Hi Frankie, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Worst home buying experience out of 7 homes owned

  • Patrick L.
  • Verified HomeBuyer
  • December 27, 2023
  • Menifee, CA

Pulte failed to work with the city to obtain certificates of occupancy - 4 month delay into house. The walls are thin. The paint - may not be paint. The trim on the house is a form material - easy to break off the siding. There were no lights or hardware on the cabinet. We paid thousands extra to get a "quality" home and Pulte just didn't deliver.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^AF

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Location

  • Maged E.
  • Verified HomeBuyer
  • June 02, 2022
  • Menifee, CA

Pressure to purchase. Too much pressure

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 1


Quality 3

Trustworthiness 1

Value 1

Responsiveness 1