Pulte Homes Reviews in Riverside San Bernardino, CA

On the final walkthrough on the house there were several things that needed to be repaired, they were fixed. After I moved Ive still been finding several things that need to be repaired. I have contacted the contractor to let him know about the list of things that need to be repaired and he said that they can't do anything about it to contact my insurance. The thing that bothers me the most is all the problems that I have been finding throughout the three weeks that I've been living here, I paid for a new house that was not supposed to have these many issues already. Ive already had to put money out of my pocket for repairs that they left behind ... More

Many issues with home. Workmanship is less to be desired with work not completed properly.

The mortgage experience was all over the place! Never would I use Pulte lending nor would I recommend them. Buyers beware!

Superintendent Jason and crews were great. Do not recommend Pulte Mortgage.

It was very stressful. Many threats

Sandi Nolan with Pulte mortgage has the worst sense of humor during such a stressful process. She played so many games and so many tasteless jokes and make the process even more stressful. She joked so much that I didn’t believe her when just 2 weeks before I was to close she told me unfortunately I couldn’t be financed. I was devastated but luckily I was able to pivot with a very trustworthy lender and still got in my home. Even though Pulte promises all these incentives if you go with their lender….i wouldn’t recommended by any means.

Very poor customer experience. Absolute no ownership from Pulte. Very poorly managed organization.

The quality of home construction is very bad cheap material used and poor workmanship

Our experience with Pulte was horrendous. Our home was over 4 months late and our closing date changed 3 times. One closing date changed 9 days before closing, after I already sold my house and moved to another state. The finish quality of Pulte is low. There is paint splatter on door and walls, knicks in the shower wall, and the house was not clean before we moved in. The sales team from Pulte was very shady and held back information about our build. We had to go to the city to even find out why our house was not moving forward. The overall experience was awful. The only reason we continued with our purchase was because the layout of the house was perfect for us. ... More

Not proactive, poor communications .

many things wrong with house, things that should not have happened, but did due to shoddy work ethics. bathroom fixtures fell off wall, broken windows left broken, fan above cooktop, dented, not aligned, gaps where it was attached and fingerprints (many) on wall above cook top. block wall not completed needs one more level and caps, overspray of paint along trim around garage, footprint of black paint on floor, reported within 2 days of move in, one month later im still waiting to get fixed. project manager does not appear to be capable.

Pulte put us thru a lot stress, by demanding dead lines on situations that were beyond our control. Promises on the home were not kept, The communication between your departments like your lending department and sales office was extremely poor. I was told that concrete was going to be placed on the Side of the home, and later denied.

Within one week of moving in had to request over 24 service requests due to very poorly built homes with very cheap materials and poorly paid contractors

Pulte failed to work with the city to obtain certificates of occupancy - 4 month delay into house. The walls are thin. The paint - may not be paint. The trim on the house is a form material - easy to break off the siding. There were no lights or hardware on the cabinet. We paid thousands extra to get a "quality" home and Pulte just didn't deliver.

Pressure to purchase. Too much pressure

Still waiting for repairs, master bathroom mirror, fan switch in the master and family room and very unhappy with the baseboards there a 1/2” to 1” gaps from the door frames throughout the home. Some areas they did correctly but for the most part it looks terrible

Do not let Pulte homes tell you that they have the right to dictate what lender you use in order to purchase a home from them! We paid we offered $86k over the minimum purchase price that they would accept with $500k cash prepayment and they told us that unless we agreed to use Pulte mortgage, they would rescind the acceptance of our offer and sell the house to another buyer. After closing, we met our new neighbors (who had been our competition) only to find out that we had offered far more than they had and that Pulte was so greedy that they also wanted to force us into a loan with terrible terms with their sibling company. As bad as our experience was with the purchase process, the silver lining was that we were getting a brand new home. When we closed we found out that despite Pulte Homes bragging about their high standards and their belief that they are superior to other builders…what Pulte really believes in, the standard that they really hold themselves and their subcontractors to is the “industry standard”. At the end of the day, we have been sorely disappointed with our purchase! Pulte builds beautiful model homes, but the homes they build when they’re not trying to sell you are like the burgers you actually get versus the ones in the commercials. My wife and I recommended that if you’re looking for a new home, look at Lennar Homes (#2) or DR Horton (#1 home builder in the US). I can’t say that they’re not just as bad, but I can tell you that Pulte Homes are not only liars, but they cut corners. Don’t make the same mistake that we did! ... More

if you are going buy a new home..look elsewhere

The lack of quality control and the incompetence of Pulte homes contractors is beyond frustrating. Ten drywall holes were left to fix various issues ( water pipes , cabinets and more) after closing, and the response time for repairs is horrendous. Multiple follow-ups are required just to get anyone to show up. The shower floors have air pockets in them, causing them to break—this has already happened three times in last couple of months. The cabinets are poorly installed and misaligned, making the kitchen look like a disaster. The upgraded kitchen range burners are constantly malfunctioning, which is unacceptable for a new home. The garage door doesn’t open properly, and one of the panels was bent. Several windows have noticeable scratches, making them look cheap and poorly handled. The surround sound wiring is faulty and shorted. To top it off, the walls in this house are visibly curved at few places, which is something you’d never expect in a new build. The foam trims around the windows outside are misaligned with the stucco, making the exterior look sloppy. There are multiple breaks and cracks in the stucco, and the inside roof drywall finish is a complete mess with nail pops and bad finishing. This is just the start—there are countless other issues that i am not writing here. It’s clear that there’s no quality assurance in place, and Pulte Homes couldn’t care less about the product they’re putting out. They rush you to close, then push you off onto a customer support team that’s completely overwhelmed by the same complaints across hundreds of other homes. I bought this house hoping for peace of mind, but in the last three months, I’ve had more contractors in and out than I’ve seen in my entire life. Honestly, it would have been a smarter decision to buy an older home than to waste my money on a new build from Pulte Homes. ... More

This unfortunately has been the worst home purchasing experience. From the beginning to the end. I have purchased several new build homes and by far this has been the worst experience. The one highlight was the project manager Armando. He made the walk-through enjoyable. When purchasing a new home, the experience should be memorable and exciting. This was the opposite. From the sales agent to the mortgage personnel. The worst service I've ever experience. I'm still having issues and concerns about the home and things not working properly and the response is so slow. If I had the opportunity to do this over, I would purchase from another builder. ... More

We had the worst experience buying this house and this is our 3rd new construction home. 11 months to build a home.. We were not given regular updates on the construction process and the exact reason for the 3 month delay due to not having water and power to the community. Nobody could tell me the reason for the delay- just that they were waiting on Edison.. They gave us a closing date, we signed loan docs and they old us to change the utilities into our name then 4 days before closing said they were still waiting for Edison. Granted there was a fire in the area which I can understand set them back but for 3 months- no sorry and 2 of the months were before the fire.. The upgrade prices were outrageously priced and at time of the walk through the finishes in the shower were not correct. They did end up fixing during the 3 month delay. I reached out to management and of course no explanation. The home seems like it was just thrown together. A month and a half after closing Pulte still has not completed items they said they would at the time of the "Celebration" walk through. I would never buy a Pulte home or use Pulte Mortgage again. I had such high hopes for these companies. ... More

Worst experience I have ever had. Jason was horrible and blatantly lies on final walk-through items.

Among 3 homes i have i will rate this as worst builder

Over a year delayed. House is rushed, their quality is terrible. They try to make up excuses not to fix issues. Please avoid Pulte homes at all cost. This was my second new construction home and it’s an absolute nightmare compared to my other home.

Please do not buy from Pulte! We were delayed for months and their management is unresponsive and only had excuses for their mismanagement with the city. Quality of the home was horrible and took many attempts and request for them to fix anything. I still have things that still need to be fixed after a month of being in the house. Avoid this builder at all cost. Many other builders are out there that can provide better service and quality.