Pulte Homes Reviews in Riverside San Bernardino, CA

As a first time home buyer I was really nervous and had lots of questions but Jill and Cory were so great and made the whole experience easy and painless. All and all from stated to move in was about 1 & 1/2 months!

My is Arthur, I love my new home and quality of new build home

I'll preface this review with a HIGHER mark for the Builder's Construction Manager, the one responsible for ensuring the quality and craftsmanship of the build, was exceptionally professional, patient, courteous, and very responsive to communication efforts. Jeremy was also reliable, punctual, and just a wonderful individual who took interest in our inquiries and feedback! Our walk-throughs were very informative and did not feel rushed. He took time to explain things and answer our questions!! A++ As for the Sales and Mortgage teams - these were some of the LOWs of our journey. Our "Sales" rep was the opposite in terms of reliable, responsive, and professional. We saw him ONCE, didn't work out of the sales office for the community we bought in, did not submit the correct "building layout" and now we have no garage access door (and an out-of-pocket expense now), and wasn't even ON SITE when we closed escrow and picked up our keys!! Someone else in the Sales office handed them over. NOT GOOD! The Mortgage team members reside in different time zones, were notorious for sending emails before we were even awake and then expecting immediate responses from us. Several times, email chains went 10-12 messages deep and just caused confusion as to what needed to be responded to. On several occasions, I was questioned (grilled) on some of my financial transactions, requesting detailed explanations on certain ones and the amounts listed on bank statements. Through out the process, they would rely on old numbers when providing documents that required our signatures - even after being provided with up-to-date statements of balances and credit lines. Very frustrating to not be HEARD, especially went factual representation was included in responses. Following their recommendations on paying down some of my debt resulted in losing points on my credit report! And then was informed that the lowered score could jeopardize the loan approval process. At closing of escrow, I was owed a refund on a line item they refused to update with current balance. We also 'closed' a day late that also required a refund. Overall, the weight of the home buying decision and journey was worth it as we're now proud owners of our FIRST EVER home and are excited about adding our personalities to its "blank slate" of possibilities. Thank you to Jeremy, Carlos, and Manny for your patience and assistance through it all. ... More

Overall, it feels like corners were cut throughout the construction process. Attention to detail appears to have been lacking in framing, stucco, sealing, plumbing, and electrical work. I can’t even remember how many times I’ve put in for service request and I’ve only been in for two months. My Tesla battery nearly exploded. The whole neighborhood is going to have to replace their batteries because of the wiring issues.

Our homw is amazing, the only thing we would recommend is to have someone trim the trees and walk areas in the neighborhood.

Important information about the things NOT included in these homes was not addressed by seller or realtor, and novice buyer was ill-informed as well, about some issues, such as the fact that there were no gutters installed in these houses, that there would be problems with TV cable in this area and that the landscaping was improperly installed.

Pulte send the wrong documents to Freedom Insurance and they are charging us so much. They are still charging us for the Cancelation of the old Insurance (Putle Insurance) and they won't update. We are getting a lawyer and we are going to include Pulte for not sending the correct informaiton.

Typical issues have risen since purchasing but the final walkthrough was horrible. Pulte Construction Manager was at first very responsive to things, generally; but, 3 months after purchase, Crickets/non responsive. Still finding defects! Kitchen cabinets are cheap builder grade (wish I inspected these before buying! Whomever designed this kitchen should stop drinking on the job or get more rest; home builder Pulte should be ashamed of this build! Cabinet's are some thin cheap S! L shaped with corner cabinets are hitting each other when fully opened. What an clarified poor, totally stupid desgn! Never buy Pulte again; Already planning to sell this box in one year! ... More

Emocionada y agradecida con todos porq me pudieron ayudar en todo el proceso recorrido

You guys are great and friendly

The quality of home construction is very bad cheap material used and poor workmanship

The lack of quality control and the incompetence of Pulte homes contractors is beyond frustrating. Ten drywall holes were left to fix various issues ( water pipes , cabinets and more) after closing, and the response time for repairs is horrendous. Multiple follow-ups are required just to get anyone to show up. The shower floors have air pockets in them, causing them to break—this has already happened three times in last couple of months. The cabinets are poorly installed and misaligned, making the kitchen look like a disaster. The upgraded kitchen range burners are constantly malfunctioning, which is unacceptable for a new home. The garage door doesn’t open properly, and one of the panels was bent. Several windows have noticeable scratches, making them look cheap and poorly handled. The surround sound wiring is faulty and shorted. To top it off, the walls in this house are visibly curved at few places, which is something you’d never expect in a new build. The foam trims around the windows outside are misaligned with the stucco, making the exterior look sloppy. There are multiple breaks and cracks in the stucco, and the inside roof drywall finish is a complete mess with nail pops and bad finishing. This is just the start—there are countless other issues that i am not writing here. It’s clear that there’s no quality assurance in place, and Pulte Homes couldn’t care less about the product they’re putting out. They rush you to close, then push you off onto a customer support team that’s completely overwhelmed by the same complaints across hundreds of other homes. I bought this house hoping for peace of mind, but in the last three months, I’ve had more contractors in and out than I’ve seen in my entire life. Honestly, it would have been a smarter decision to buy an older home than to waste my money on a new build from Pulte Homes. ... More

The build quality for a home in this category is quite high. Some of the electrical breakers were popping off without provocation. The builder was quick to respond, and replace the faulty breakers.

We had good experience with this home purchase. Construction managers were very helpful throughout the process.

Working with Pulte Homes as my lender was fantastic. They were incredibly thorough and really went the extra mile to help me navigate every step of the process. Any questions or bumps I encountered were handled quickly and efficiently – it felt like they were truly invested in making things smooth for me. If you're looking for a lender who's both knowledgeable and genuinely helpful, I highly recommend giving Pulte Homes a shot!"

Timelines keep shifting (Expect a delay of a couple of months). A lot of construction quality issues were observed across the community: sewage issues, drywall under the sink having holes/uncovered, AC leak issue in the attic, Sprinklers and drip link leak from day one.

The sales experience, especially with Darla, was excellent—she was extremely helpful throughout the pre-sales process, and I have no complaints there. However, I was quite disappointed with the walkthrough process. There were clearly visible issues that were missed during the walkthrough. When we noticed one of them just three days after closing and submitted a warranty service request, it was rejected by the service manager, Nathan Lawrence. This has been very frustrating. Given the circumstances, I would like to escalate this matter to senior leadership at Pulte for further review.

Sandi Nolan with Pulte mortgage has the worst sense of humor during such a stressful process. She played so many games and so many tasteless jokes and make the process even more stressful. She joked so much that I didn’t believe her when just 2 weeks before I was to close she told me unfortunately I couldn’t be financed. I was devastated but luckily I was able to pivot with a very trustworthy lender and still got in my home. Even though Pulte promises all these incentives if you go with their lender….i wouldn’t recommended by any means.

The quality of materials used is what drew me to the Pulte Homes at the beginning of my search for a new home. Pulte in comparison to the other builders, the Pulte Homes aren’t just cheaply put together. I also like that they offer the larger homes with large lots where you have space & privacy from your neighbors. The homes are strategically placed to give the homeowners the utmost privacy.

I have heard great things about Pulte which was the reason why I felt comfortable in investing my hard earned money in purchasing. However, now that the purchase is closed trying to get service to my new property—to which I shouldn’t be experiencing some of the issues I am with lack of quality of materials, outlets not working and cracks in doors already is quite disheartening.

We waited years to find the perfect house for us. This home has the ideal layout we like and came with a lot of thoughtful features. I think it’s a great value for the money. So far it’s best esthetically pleasing and comfortable

Even though it is a brand new home I recommend hiring a independent inspector. He was able to find things we missed or would not have become aware of until down the line.

Overall the experience was good. We were able to get the lot we wanted. Carolyn at the sales office was great and very helpful. Only issue is that some finishing details were not properly taken care of. Quarter round around the kitchen island was not properly installed and the front door paint is awful. A service request was submitted. As of today still waiting for the issue to be taken care of. Other than that, so far we are really happy with our home.

Taylor our sales consultant and Gary were amazing. Walked us through everything.

Pulte has good and cheap qualities. It looks good outside looking in, but once you buy and see the fallacies, you'll be disappointed. With the money you spend on housing, you'll just expect more! A lot of errors!!