Pulte Homes Reviews in Riverside San Bernardino, CA

Matt in sales office at Alberhill was amazing! He walked us through the buying process every step of the way and kept up updated daily. Dave also was phenomenal he explained everything in detail to us and helped get us everything we needed to get into this home

Build quality is par below with cheap material quality. Interior paint is definitely a joke! The apartment I lived before was built in 1960 and had a better paint and wall quality. For 750k this built ? Wow. I don’t recemmond because of the quality of the house

Happy with my new home , justin is very helpful, answer all the questions that we have and one phone call away.

Pulte build quality homes. My self and my family are very happy with the house we have . Thank you pulte .

The design is good, quality is good, service is good! Overall is good!

This unfortunately has been the worst home purchasing experience. From the beginning to the end. I have purchased several new build homes and by far this has been the worst experience. The one highlight was the project manager Armando. He made the walk-through enjoyable. When purchasing a new home, the experience should be memorable and exciting. This was the opposite. From the sales agent to the mortgage personnel. The worst service I've ever experience. I'm still having issues and concerns about the home and things not working properly and the response is so slow. If I had the opportunity to do this over, I would purchase from another builder. ... More

Wonderful buying experience and really love my new home

There are numerous small issues, including problems with interior and exterior paint, door knob installations, roofing, stucco, and more.

We had the worst experience buying this house and this is our 3rd new construction home. 11 months to build a home.. We were not given regular updates on the construction process and the exact reason for the 3 month delay due to not having water and power to the community. Nobody could tell me the reason for the delay- just that they were waiting on Edison.. They gave us a closing date, we signed loan docs and they old us to change the utilities into our name then 4 days before closing said they were still waiting for Edison. Granted there was a fire in the area which I can understand set them back but for 3 months- no sorry and 2 of the months were before the fire.. The upgrade prices were outrageously priced and at time of the walk through the finishes in the shower were not correct. They did end up fixing during the 3 month delay. I reached out to management and of course no explanation. The home seems like it was just thrown together. A month and a half after closing Pulte still has not completed items they said they would at the time of the "Celebration" walk through. I would never buy a Pulte home or use Pulte Mortgage again. I had such high hopes for these companies. ... More

We had emailed a number of times through the building process, a number of concerns were assured and not fulfilled. Final walk through was horrible with damage, failures, and craftsmanship issues, throughout the house. After Final walk and keys were provided, PULTE representatives do not respond or stay it was not on the final walk through notes, "so sorry" or that "is normal." We are very disappointed in the builder and their representatives!

It was a dream come true! Our is so beautiful and perfect! Pulte homes are built exactly the way we imagined it to be. We love everything about our home.

We enjoyed working with Michael throughout the sales experience. We didn’t really have any issues with the buying experience - it went smoothly and timely. One thing we loved is that they were happy to work with us despite having to sell our house first.

Brett had a series of emergencies during our experience with him. It was a tough time to get any help from him during this time of his many personal struggles. We should have been assigned to another person when the builder noticed the escrow continued to be pushed back. Finally assigned someone the last day of closing. Home flooded on day 2 from quick Crete that had to be sawed out of the main drainage line to the washer. Construction manager kept saying it was not his problem till outside plumber told him what happened. Between construction manager and Brett it was a hard time to deal with both men as a female. They continued to make us feel like we were over exaggerating and didn’t have a point on the 2x prolonged escrow and the flood of the washer into the main home. Glad everything has been completed but it was a very difficult escrow and move in with these two individuals. Both were very condescending to women on multiple occasions. Think they’re are personal issues causing this in both situations in both men’s life. ... More

Realtor sucked really bad. We hated dealing with her

Ms. Shelly helped us find our dream home! Ms. Lori made sure we had all of our ducks in a row to make our dream and reality, and Mr. Jason made sure our dream home was in tip top shape, ensuring everything was perfect and to our satisfaction! We are so thankful to our Pulte team for our amazing Pulte home. Our family lovessss it and will be forever grateful!

Information on all home amenities were wrongly explained.

While I will admit there were some that were very helpful including Taylor, Donna, and Gary, the remainder of the experience was very much a struggle and continues to be a struggle after moving in two months later. There was a struggle with the finance and surprises sprung on us the last few days before closing that increased our mortgage by a little over 200 dollars a month to which we had expressed what our budget was. Prior to closing some things were fixed as soon as we pointed them out, after closing, even with the warranty, some things still are not fixed after calls and emails. A person came by; however, I was working. We scheduled a time to return; however, they came at a different time. They called and left a message later and i sent an email and text message back to no avail. I know have another issue that has emerged and am going to contact them; however, not in the greatest of hopes of a timeline of when it will be addressed. ... More

The home buying experience was easy. After I moved in, it was a different story. The first few days identified several issues with the brand new home not being ready for me as I was assured it would be. Dishwasher not connected, washing machine and dryer not connected, water heater not programmed. A/C not working in half the house because they did not open the vents in the attic…when the tech went into the attic, we also discovered the lights had been left on. Other issues: caulking missing in corner of living room and I had a red ant invasion and had to have an exterminator. Google doorbell installed by a Pulte vendor but not with the right transformer so it won’t ring inside the house (3 weeks since reporting it and I am waiting for repair). Two ceiling fans have high pitch squeals and have to be replaced. Very disappointing and frustrating experience. ... More

For a brand new home I expected very little issue to see like small cracks. But there are so many issues that show there was no pride nor quality from electrical, installation of cabinets, to painting. Walls have holes made by a drill bit, scraping during installation in walls, base boards not painted, I can feel nails and bumps on my feet when walking bare foot on carpet. There has been tile glue throughout the house, door threshold has a hole, bathroom sink bottom part is broken, trash cabniet is not installed correctly its hard to open and closed. Kitchen and master bedroom breaker has popped once already, where they installed wire for camera is a bad position because light is in the way, nails sticking out on baseboard, bathroom tubs are rusted, flooring wasn't sealed correctly etc. ... More

The experience was generally good and all our concerns were addressed in a timely manner. There were instances of poor communication as we got into the escrow process between the Title Company and Pulte which made things a bit stressfull. Overall, all parties did their best and we closed on target. Now that we are moved, we noticed some cosmetic and electrical issues. Some issues were easily corrected and others have taken more back-and-forth discussions. Overall, Pulte Customer service has been rectifying the issues as quickly as possible.

Overall Happy with the entire process and everyone involved with supporting this purchase

All Staff at sales are excellent. Very helpful. Especially Jill was my sales co-ordinator. She was amazing

Overall after a sluggish start issues are being resolved and addressed.

The house is great. Some roofing and carpentry repairs need to be made and some appliances don’t work. Pulte is good at coming out to see what’s wrong. The appliances are harder to get ahold of some to fix.

We were very happy overall with our home, but were a little annoyed that there was so much to ask for fixing in our first and second walkthroughs. This includes the kitchen sink being wrong. But after we moved in we were very disappointed with all the quality control issues. We found many problems, but by far the worst was they installed a window in our bathroom and then DRYWALLED OVER IT. We could t believe it and didn’t find the window until we took a towel rack off the wall and could literally see our neighbors house through the holes. In trying to get in touch with the service department, their phone didn’t work at all every single time we called over weeks and they didn’t respond to emails either. We were so upset we eventually contacted Pulte corporate and the wheels finally started to turn. Having gone through Lennar before, I was much happier with that experience and am a little jaded on Pulte now. But we will hopefully get it all fixed well and still enjoy our new home. ... More