Pulte Homes Reviews in Riverside San Bernardino, CA

This is our first new home purchase and we were so excited for this journey! We left our earnest deposit in December of 2022 and were told that we should be able to move in by July. We were skeptical but hopeful. We went to the showroom to pick out our carpet and kitchen etc and low and behold they wanted to charge for everything! And I mean everything, such as outlets etc. (None of the rooms come with lights & none of the homes come with a rain gutter system)We were told that we would be informed all along the way as our home was being built and have opportunities to see our home in the different phases. We were also expecting to visit our home with someone from the construction team to talk about the progress in each phase but we were never contacted. Fast forward to one year later and the home we put earnest money down on is finally ready and Pulte has the nerve to put a ridiculous amount of pressure on us to sell our home or walk away from the one we put money down on. I mean come on, I waited for you for over 1 year the least you can do is give me 90 days to sell my home. Now we are getting ready to move in and our construction walk team has told us we have only 2 walk throughs to point out all that is wrong with the home then that is it. That felt very final and conserning considering there were so many issues. The paint job was terrible, wood was unfinished on doors and in closets and I was not sure anyone actually walked the home before we did. Fast forward to move in day and we were told to go to the sales office to get our keys. When I arrived I was handed a cardboard box with about 15 keys in them and 2 garage remotes, assumed they all would work, and was told to have a nice day. Get to the door and the keys dont work. Come to realize that the keys worked on all doors except the front door and we were told that everyone was gone for the day and sorry we would have to do it ourselves. What a way to welcome someone to a new home! All this to say that we needed a single story home in this area and this was out of necessity. I would not have spent this kind of money on a home knowing what my experience was going to be like! ... More

Buying a model home comes with surprises such as if something isn’t working you have to rely on homebuyers warranty rather than builder. Many issues not ready. Ie. mailbox keys, smart home. Etc Smart home isn’t very smart.

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we would get the problem fixed in a few days, more like they wanted us to wait until after the holidays to get it fixed. Loved the electrician that eventually came out. He did a great job. I Would love to say maybe Customer service was having a bad day but it's everytime I have to contact them. The lack of a phone conversation is already bad enough, but to have the issues with the house and now we have to fight customer service to get anything fixed makes me wish I had purchased with any other builder, one who actually believes in customer service. ... More

My wife and I love the area we are in. As for buying a new house, never again. We felt that the truth behind the delays of us getting into our home were never told. Everything was a big secret.

Not very impressed with the actual build. I expected a new home to be near perfect but there are many imperfections we have found living in the home for a month. Things you don’t really catch during walk-through. The home buying experience wasn’t that wonderful either and we felt extremely pressured to close in 2023, literally a few days prior to the new year. The communication was also extremely poor. Our real estate agent did most of the outreach for updates, otherwise we did not hear much through the process.

Warranty Department and Design teams are useless.

Little small things not great at all!

It seems the house was not built with attention to details. I see issues with paint on cabinets. Leaky sink, garbage disposal after one use.

Not proactive, poor communications .

I choose HG due to the lovely unforgettable mountain and lake views, area, private gated community. I initially thought the home was too small but that’s me coming from a 3757sq 5 bedroom 2 story. Now living happy in 3 bedroom 3 bath empty nester. So getting and choosing your home and giving the earnest money was easy and flawless. Being able to pick options and going to the design studio was the best. But of course we chose an area that had never been lived on so we digging from scratch. The long long delays of completing the home was the horrible part for me. I lost a lot of money living in temporary living waiting months past the initial estimated move in. Then waiting more months after the second estimated date then not receiving an estimate date to delays with utilities coming to install meters my goodness it became very stressful. But then…sun broke through the dark clouds and we signed papers and was hopeful for ours keys. Well there was one more delay and keys were not given for almost 3 weeks. We had to resign our closing documents one more time and 6 days later the VICTORY CALL came. They said GO GET YOUR KEYS CONGRATULATIONS ON YOUR NEW HOME! When I say those were the best words to my ear ever. I almost ran there to get my key that’s how much energy I was suddenly filled with. All the hell was over and I was thankful. I thanked and blessed them all for building my home with great quality and perfection. Some things could have been upgraded but the quality of the build is everything. I would after everything go back to Pulte because I’m happy and highly satisfied with the quality and how they toured me through my home to show me how everything works and the aftercare is beautiful. They have come when I called and they followed up to ensure things were still working to my satisfaction. They even paid my rent and storage due to that last month delays. It was a long road but if I knew I would be this happy at the finish I truly would do it again. Thank you Pulte. Thank you Eric . The man that took all the crap from us all and remained calm. Thank you for that and all the consistent communication I received from you in them last few weeks. Be blessed. And thank you for building my beautiful dream home. Totally satisfied Thank you Brett for building great quality home For completing my first home tour and explaining everything to me as well as you did. I was very impressed and knew at that moment a great builder is who I met. Wonderful work thank you. Stay bless ... More

We got our keys on the 29th of December. Happy so far. We have found some small issues which we were told we would. Going through the warranty portion now. The salesperson was definitely the best thing so far. He was great from beginning to end. Thanks to everyone.

Though it is a good value for the price I paid, I had numerous challenges throughout the home buying process. The biggest issue is lack of communication and flexibility. I purchased the home which was backed out by another buyer and decided on few upgrades. Pulte is not at all flexible to make any changes to the structural upgrades though the construction has not even started. The second issue I faced is lack of communication and workmanship. I am ok to push the closing by pushing few weeks if Pulte needs extra time to deliver a quality product. But we need to be informed. In the end, we neither got the home on time nor the quality we were looking for. Now I need to be behind the warranty team to get the quality issues fixed which is very disappointing. ... More

Very poor customer experience. Absolute no ownership from Pulte. Very poorly managed organization.

Besides the Certificate of Occupancy I feel communication between departments within Pulte would be a huge help. Different departments tend to go back to the buyer for information that could easily by discovered within the companies own network. Besides these issues we do love the home.

Please do not buy from Pulte! We were delayed for months and their management is unresponsive and only had excuses for their mismanagement with the city. Quality of the home was horrible and took many attempts and request for them to fix anything. I still have things that still need to be fixed after a month of being in the house. Avoid this builder at all cost. Many other builders are out there that can provide better service and quality.

The house itself is wonderful but the lack of communication between the trades and the construction managers needs work. Don’t even get me started on the delay of utilities that pushed our date of closing by about a solid month and a half almost two months. Aside from all that the sales agents and construction managers are real friendly and professional and the finished product is good.

Pulte failed to work with the city to obtain certificates of occupancy - 4 month delay into house. The walls are thin. The paint - may not be paint. The trim on the house is a form material - easy to break off the siding. There were no lights or hardware on the cabinet. We paid thousands extra to get a "quality" home and Pulte just didn't deliver.

Everything from the no-pressure sales office to the amazing design center to the builder supervisor has been nothing short of amazing. This is the first time we ever bought a new build home and we are so excited to move in and make it our own. This has been a great experience.

Michael, gave me the inspection tours of the home. He seemed very helpful and knowledgeable about each product in the home. He was able to answer any questions that were asked of him.

Pulte exceeded my expectations on all levels. The workmanship and craftsmanship of the home are amazing. The few minor issues we have had were quickly taken care of by the Pulte team. Special thanks to Moises who has been fantastic throughout the entire process.

I would definitely come to Pulte again to buy another home

From the initial walk-through we explained the handrail did not match what was in the showroom and just by looking at it, you could see it was poorly installed. We paid 17k for this “upgrade” and it has yet to be fixed. Each trade says doing this or doing that is someone else’s responsibility. It has been 2.5months and not been fixed and with the trades not taking responsibility and executing quality work, I don’t think it will ever be fixed properly. It is very disappointing for an “upgrade.” Also it takes over a month to schedule some of the other basic repairs like light switches not working etc. When the trades come out, they also do not have the photos of what I submitted that needs to be fixed so it is a mess. It is not communicated to me what each company is suppose to fix or work on so I have had very few repairs successfully completed since moving in in August(it is now November). ... More

Marci was amazing and answered everything in a timely fashion and Andres took over and helped us with everything on the house walk through!

We bought a property at Pulte knowing they were the number 3 builder in the US, but least to say that we’re dissatisfied and disappointed. We’ll probably going to try another builder next time we purchase a home and we’re going to recommend it as well to family and friends.

Nos ayudaron bastante con nuestro préstamo y fueron muy atentos