Pulte Homes Reviews in Riverside San Bernardino, CA

This experience of buying a brand new home has been nothing short of terrible, first of all you do the walk through of your new home and everything is looking good as can be expected but within the first week everything started breaking!! 1. Water Heater broke within the first week and the team had no sense of urgency, the company that came out to fix it weren't professionals, they were unorganized handy men at best, broke the vent and weren't neat. NP Mechanical 2. HVAC (Heater) broken didn't work and we have been here for a month now and it is still not fixed. NP Mechanical 3. ERV (Ventilation system) broken the entire system was replaced and broke again within the first day of repair, unprofessional and very poor customer service with lack of what it is they are actually working on. 4. Bulge in the wall (no contact on repair yet) 5. Backyard drainage only works for 50% of the yard 6. Electrical issues with front and backyard lights (repaired) With all that said our amazing home purchase turned into another job and having to deal with incentives customer service staff that doesn't care about the end consumer I wouldn't recommend Pulte Homes to anyone very poor materials used and looks like a rush job, not worth the 600k price tag stay away!!! ... More

i loved the fact, i was walked thru every step. i was given POC that i could contact. Due the nature of my job i was not always available for contact, Pulte rep were always happy and helpful. Sale rep Gratziela, would send me pictures and measurement. She listen to my family even thou they were going to be living with me. I went to the house often :) before it was built the contractors/workers always greeted me friendly and explained what step they were on.

Bring your own real estate agent. Negotiate for the builder to pay for solar and possibly buy down the interest rate. Many builders around the area are giving solar.

My experience in living in properly sealed home is the comfort level in very high. waking up in the morning is not a big deal any more cause of the material of the carpet and flooring is high quality.

The sales and mortgage departments have been very informative and helpful. However upon moving in the house we have 2 major issues specifically in the master bedroom. Outlets tend to overload and tripped and shut the power in the bedroom. We are hesitant to use any appliances suchas vacuum cleaner, iron or TV due to this for fear of causing any complete electrical failure in the entire house. Resetting the breaker only helps temporarily as power continues to trip whenever we use the outlets. Master bedroom toilet is clogged for unknown reason. Plumber was able to unclog temporarily and at this time, toilet is still unusable as it continues to tend to overflow and won’t flush properly. ... More

We looked at a lot of new builder homes for 6 months prior to buying our Pulte Home but we just kept coming back to this home / tract. Pulte had so much more to offer from the design and the layout of the home to the included patio. The Pulte Experience starting with the Sales Office to the Construction Supervisors and finishing with the Customer Service Department is thee best!

We love our new home. We have had a few minor issues, but everything has been felt with fast and efficient! Thank you for your amazing customer service team!!

Sheri was a really great sales agent. She was very receptive and responsive. She was always polite no matter how much we bothered her. Mauricio doing the walkthrough with us was very knowledgeable. He responded very fast with any questions we had during the final days that led to us finally getting our keys. The quality of the workmanship and materials could have been a little better. Upon the final walkthrough and ultimately getting the keys there were small things that needed to be addressed that I believe could have been caught or maybe was even seen and not addressed by Pulte.

The new home was a perfect design for our needs. It provided a bedroom and small living room for our daughter to live in.

Opted for costly upgrades to the kitchen but was installed a shaker cabinet that was asymmetrical where one side had 2 doors and another side had only one. Was told after the fact that this was their intended design. There was no disclosure before hand that it would look this awful. Would not want to correct it. Whats the point of upgrading if the original looked way better than the upgrade. Clearly, the architect or whoever designed this does not have a concept of math and symmetrical measurements. It’s like buying a car with 2 doors on the left but just 1 door on the right side. Also, the overall paint on the inside is mediocre. Paint finish was done in a hurry with only a single coat on some areas. The garage was not even painted, only primered. Some rooms have botched painting on it. ... More

Ever since we purchased this property and my mother has moved in, i have been on tons of email chains with all of the issues on the house. Your workmanship and quality control is terribel.

We really enjoy our new Pulte home! It's a good quality home. We wish it was easier working with the closing company but Pulte Homes build good solid homes with great floorpans and we are very happy with our house. WE LOVE IT!

This is my 2nd new home build and it went anything but smoothly. Not a fan of all the nickel and dining for add-ons and moving target for closing dates..

Delayed by 4 months and then rushed into my home that was less than satisfactory. Have had nothing but issues and it's been a headache trying to get ahold of anyone to get them resolved.

we felt great to have a wonderful sale person( Myniesh). she helped us through out the hold times.

Check your home thoroughly craftmenship is not good

Quality and service was exceptional.

Many issues with home. Workmanship is less to be desired with work not completed properly.

I'm afraid that our overall experience hasn't been super wonderful. I believe in an effort to close as many deals as possible at the end of 2022, we got "dropped". Gas stub, chandelier wiring, wrong countertops put into the bathrooms and laundry room...house wasn't cleaned at all properly (we spent days cleaning ourselves!), and the painting was not done well at all -- still pencil arrows and marks on the walls in many areas. Now, trying to get the counters put in as requested has really become a difficult issue...overall not happy.

We had no heat in the house for the first 3 days we moved into the house. Pulte warranty dept was very slow in responding. Temp in the house was 67 degrees. With 3 small children this was unacceptable. Stacy customer care manager was very adversarial instead of trying to get the problem fixed ASAP. Still having issues with the home and Stacy. Very dissatisfied. Third Pulte home we purchased. This by far is the worst experience. Had no issues with our Pulte homes in Florida. California service is disappointing

We are first time home buyers and our experience was great. Steve the sales representative from Pulte Homes was very nice, polite and was very informative. When we had a question or problem, Steve always got back to us as soon as possible. We were also pleased with Jeremy who did our walk through in our new home. He did a good job and answered all our questions and fixed what ever we found in our new home right away before we moved in. We were very happy to have him do our walk through. Overall we are very happy to have had a good experience and wonderful people from Pulte Homes to work with us on purchasing our new home. ... More

Pay attention to all the details on your final walkthrough.

Communication between staff member and staff and customers was not good. The process from beginning to end was not good. I was encouraged to sell my home with an anti aped move in date of September. I did not move into November. The mortgage company told me mid October. Staff told me I could get my keys on a Monday I didn’t move in until Thursday. There were lapses all along. If I had my choice I would not buy Pulte again.

We signed our contract in March of 2022. The process started off wonderful. The sales office was communicative, the design center was a great experience, and our walk with our construction superintendent was educational and informative. We were notified that we were set to close in September, received our signing date and signed our docs. We were notified a week before close that someone had ordered the wrong color cabinets and that here would be a delay. I understood, these things happen. We waited an additional month to hear back. A few weeks later we were notified that the house was not ready due to a delay with the kitchen cabinets. They hadn’t been installed!! How were we allowed to sign for a house that was even complete? The next day we were notified that the house would not close and our docs were voided and that we would Need to sign again. A few weeks went by and we were notified that the house was complete and we were set to close at the end of October. We got our signing date and signed the docs. I day before we were set to close and get our keys I received a call from our sales person telling us not to show up with our moving truck as there could be a delay and that it may only be a minor delay. Next day we were told that the city is not allowing us to move in due to a major breach in the fire code. We had already loaded our moving truck and was ready to move in! We had to unload the truck again. Yet again we signed for a home that we were not allowed to close on! Our slaesoersin tried his hardest to give us as much detail as he was given but he was kept in the dark so I was forced to visit city hall to get the details for myself. I spoke to the mayor who eventually connected me with the building inspector who was very helpful. The building inspector called me every day for the few weeks this went on and gave me every detail or progress update that he could, he even called when there was no progress. He gave me information that your firm refused to do. That’s all I asked was for full transparency and I couldn’t get that from a company that I was lending over 700k with! 3 weeks passed and we were finally given the green light to sign for a third time. This time we moved in! Overall I’m happy with my home. It’s beautiful, the workmanship is good, and the sales person I worked directly with was stuck in the middle of a bad situation that i unfortunately took out in him. I know it was not his fault and he was relaying messages from other incompetent folks in the Pulte ranks. I would not buy from Pulte again as I feel that you are not a trustworthy firm, and handled a simple close on a house poorly with very little transparency. Over a month of living in the house and I have found some minor issues which I reported to customer service and they are repaired immediately. I am very thankful for that. ... More

High fire danger problem with the City of Menifee should have been solved prior to giving us a false closing date. We were not allowed to move into our home after it was built due to this problem. We had to stay in a hotel for one month.