Pulte Homes Reviews in Riverside San Bernardino, CA

Working with the Lending Company was difficult at best. They continued to ask for information that had been requested more than once. Getting service for issues is very dependent on the vendor being used. Sometimes it is 7 to 10 days and other times it is 7 to 10 weeks. NOT A GREAT EXPERIENCE FOR A NEW HOME.

Before buying my Pulte home, I had been researching other homes with little satisfaction. When I saw the Pulte homes, I was ecstatic; they had everything I wanted in a new home. I wanted a single level, a patio, and a pantry which according to the advertisement came with these homes. I made contact with the sales office, selected a model, began the qualifying process and provided my $15k deposit. It was afterwards that I was told the homes in this development did not come with patios. I discovered later, that I was not given the opportunity to make structural choices. Then the process of submitting qualifying documents began. The process was tumultuous to say the least. It seemed as if the entities involved (the sales team, the construction company, the loan company, and title company) were never on the same page., It was the classic story of the left hand not knowing what the right hand was doing. It continued that way through the entire process even to who gave me my keys and when. ... More

Now that we have moved in we found a number of items that have not been built properly. Items that were damaged such as the front of my bathtub and then it was fixed and it was an obvious fix. Thanks we were told what happened such as cleaning the paint off of my patio never happen

The customer service experience was great during the home buying process. Once you've closed and moved in, it's a different story. Prior to moving in, I hired a home inspector to perform an inspection. There were a handful of findings that were claimed to be fixed. The field manager was going to send an email with the pictures showing (roof, attic,) the findings on the home inspection have been fixed. We occupied the property in May. I sent a follow-up email to the field manager and I am yet to receive a response. I understand they are busy but it's almost two months, and yet no response. Since we moved in the AC has stopped working for a couple of days, starting to see cracks on different walls (inside and outside) throughout the house. ... More

Had much higher expectations for Pulte. As much as we love our house there are so many flaws in the construction.

We are still working on warranty issues with Pulte.

For a brand new home I expected very little issue to see like small cracks. But there are so many issues that show there was no pride nor quality from electrical, installation of cabinets, to painting. Walls have holes made by a drill bit, scraping during installation in walls, base boards not painted, I can feel nails and bumps on my feet when walking bare foot on carpet. There has been tile glue throughout the house, door threshold has a hole, bathroom sink bottom part is broken, trash cabniet is not installed correctly its hard to open and closed. Kitchen and master bedroom breaker has popped once already, where they installed wire for camera is a bad position because light is in the way, nails sticking out on baseboard, bathroom tubs are rusted, flooring wasn't sealed correctly etc. ... More

Once you close, it is difficult to get an immediate response for repairs or help with major issues. Other homeowners have shared about issues with getting water on or help with electrical problems, similar to what we experienced. We chose Pulte based on their reputation in our former city. Unfortunately, they did not meet our expectations.

At a first excited glance, everything looks okay, but with time, you start to see the imperfections. The base boards are some of the worst I’ve seen. A lot of unpainted uncaulked areas. The stairs as well, paint drips, uncaulked seams, exposed areas. Some unpainted areas In ceiling. It was a rushed job and I get that they’re building in bulk, but for the amount of money paid, you’d expect a little more care.

It was a tiring experience looking for a.nuce house here at Spencer’s Crossing in Murrieta CA. Fortunately, Pulte had called and gave us a chance to pick our new home. Thank you Pulte. Hoping to have a good and better working relationship in the coming years!

The home buying experience was easy. After I moved in, it was a different story. The first few days identified several issues with the brand new home not being ready for me as I was assured it would be. Dishwasher not connected, washing machine and dryer not connected, water heater not programmed. A/C not working in half the house because they did not open the vents in the attic…when the tech went into the attic, we also discovered the lights had been left on. Other issues: caulking missing in corner of living room and I had a red ant invasion and had to have an exterminator. Google doorbell installed by a Pulte vendor but not with the right transformer so it won’t ring inside the house (3 weeks since reporting it and I am waiting for repair). Two ceiling fans have high pitch squeals and have to be replaced. Very disappointing and frustrating experience. ... More

From the initial walk-through we explained the handrail did not match what was in the showroom and just by looking at it, you could see it was poorly installed. We paid 17k for this “upgrade” and it has yet to be fixed. Each trade says doing this or doing that is someone else’s responsibility. It has been 2.5months and not been fixed and with the trades not taking responsibility and executing quality work, I don’t think it will ever be fixed properly. It is very disappointing for an “upgrade.” Also it takes over a month to schedule some of the other basic repairs like light switches not working etc. When the trades come out, they also do not have the photos of what I submitted that needs to be fixed so it is a mess. It is not communicated to me what each company is suppose to fix or work on so I have had very few repairs successfully completed since moving in in August(it is now November). ... More

Opted for costly upgrades to the kitchen but was installed a shaker cabinet that was asymmetrical where one side had 2 doors and another side had only one. Was told after the fact that this was their intended design. There was no disclosure before hand that it would look this awful. Would not want to correct it. Whats the point of upgrading if the original looked way better than the upgrade. Clearly, the architect or whoever designed this does not have a concept of math and symmetrical measurements. It’s like buying a car with 2 doors on the left but just 1 door on the right side. Also, the overall paint on the inside is mediocre. Paint finish was done in a hurry with only a single coat on some areas. The garage was not even painted, only primered. Some rooms have botched painting on it. ... More

I'm afraid that our overall experience hasn't been super wonderful. I believe in an effort to close as many deals as possible at the end of 2022, we got "dropped". Gas stub, chandelier wiring, wrong countertops put into the bathrooms and laundry room...house wasn't cleaned at all properly (we spent days cleaning ourselves!), and the painting was not done well at all -- still pencil arrows and marks on the walls in many areas. Now, trying to get the counters put in as requested has really become a difficult issue...overall not happy.

High fire danger problem with the City of Menifee should have been solved prior to giving us a false closing date. We were not allowed to move into our home after it was built due to this problem. We had to stay in a hotel for one month.

We have a breaker that shuts off from doing laundry in a standard washer / dryer. Electrician came out and said nothing I can do ? WHAT ?? Broken roof tiles , no response, holes in block walls, no response yet, a couple other minor issues, no response yet. You spend over 700,000$ you expect the builder to respond quickly on issues on your brand new home.

Warranty Department and Design teams are useless.

Though it is a good value for the price I paid, I had numerous challenges throughout the home buying process. The biggest issue is lack of communication and flexibility. I purchased the home which was backed out by another buyer and decided on few upgrades. Pulte is not at all flexible to make any changes to the structural upgrades though the construction has not even started. The second issue I faced is lack of communication and workmanship. I am ok to push the closing by pushing few weeks if Pulte needs extra time to deliver a quality product. But we need to be informed. In the end, we neither got the home on time nor the quality we were looking for. Now I need to be behind the warranty team to get the quality issues fixed which is very disappointing. ... More

We had no heat in the house for the first 3 days we moved into the house. Pulte warranty dept was very slow in responding. Temp in the house was 67 degrees. With 3 small children this was unacceptable. Stacy customer care manager was very adversarial instead of trying to get the problem fixed ASAP. Still having issues with the home and Stacy. Very dissatisfied. Third Pulte home we purchased. This by far is the worst experience. Had no issues with our Pulte homes in Florida. California service is disappointing

Still waiting for hole in garage wall to be fixed from leak. Still waiting for promised items to be delivered and installed dating back to walk through nearly 2 months ago.

The build seemed rushed and hindered quality. Still have issues to be addressed and response is poor.

Ever since we purchased this property and my mother has moved in, i have been on tons of email chains with all of the issues on the house. Your workmanship and quality control is terribel.

We were very happy overall with our home, but were a little annoyed that there was so much to ask for fixing in our first and second walkthroughs. This includes the kitchen sink being wrong. But after we moved in we were very disappointed with all the quality control issues. We found many problems, but by far the worst was they installed a window in our bathroom and then DRYWALLED OVER IT. We could t believe it and didn’t find the window until we took a towel rack off the wall and could literally see our neighbors house through the holes. In trying to get in touch with the service department, their phone didn’t work at all every single time we called over weeks and they didn’t respond to emails either. We were so upset we eventually contacted Pulte corporate and the wheels finally started to turn. Having gone through Lennar before, I was much happier with that experience and am a little jaded on Pulte now. But we will hopefully get it all fixed well and still enjoy our new home. ... More

The house itself is wonderful but the lack of communication between the trades and the construction managers needs work. Don’t even get me started on the delay of utilities that pushed our date of closing by about a solid month and a half almost two months. Aside from all that the sales agents and construction managers are real friendly and professional and the finished product is good.

We signed our contract in March of 2022. The process started off wonderful. The sales office was communicative, the design center was a great experience, and our walk with our construction superintendent was educational and informative. We were notified that we were set to close in September, received our signing date and signed our docs. We were notified a week before close that someone had ordered the wrong color cabinets and that here would be a delay. I understood, these things happen. We waited an additional month to hear back. A few weeks later we were notified that the house was not ready due to a delay with the kitchen cabinets. They hadn’t been installed!! How were we allowed to sign for a house that was even complete? The next day we were notified that the house would not close and our docs were voided and that we would Need to sign again. A few weeks went by and we were notified that the house was complete and we were set to close at the end of October. We got our signing date and signed the docs. I day before we were set to close and get our keys I received a call from our sales person telling us not to show up with our moving truck as there could be a delay and that it may only be a minor delay. Next day we were told that the city is not allowing us to move in due to a major breach in the fire code. We had already loaded our moving truck and was ready to move in! We had to unload the truck again. Yet again we signed for a home that we were not allowed to close on! Our slaesoersin tried his hardest to give us as much detail as he was given but he was kept in the dark so I was forced to visit city hall to get the details for myself. I spoke to the mayor who eventually connected me with the building inspector who was very helpful. The building inspector called me every day for the few weeks this went on and gave me every detail or progress update that he could, he even called when there was no progress. He gave me information that your firm refused to do. That’s all I asked was for full transparency and I couldn’t get that from a company that I was lending over 700k with! 3 weeks passed and we were finally given the green light to sign for a third time. This time we moved in! Overall I’m happy with my home. It’s beautiful, the workmanship is good, and the sales person I worked directly with was stuck in the middle of a bad situation that i unfortunately took out in him. I know it was not his fault and he was relaying messages from other incompetent folks in the Pulte ranks. I would not buy from Pulte again as I feel that you are not a trustworthy firm, and handled a simple close on a house poorly with very little transparency. Over a month of living in the house and I have found some minor issues which I reported to customer service and they are repaired immediately. I am very thankful for that. ... More