Pulte Homes Reviews in Riverside San Bernardino, CA

We signed our contract in March of 2022. The process started off wonderful. The sales office was communicative, the design center was a great experience, and our walk with our construction superintendent was educational and informative. We were notified that we were set to close in September, received our signing date and signed our docs. We were notified a week before close that someone had ordered the wrong color cabinets and that here would be a delay. I understood, these things happen. We waited an additional month to hear back. A few weeks later we were notified that the house was not ready due to a delay with the kitchen cabinets. They hadn’t been installed!! How were we allowed to sign for a house that was even complete? The next day we were notified that the house would not close and our docs were voided and that we would Need to sign again. A few weeks went by and we were notified that the house was complete and we were set to close at the end of October. We got our signing date and signed the docs. I day before we were set to close and get our keys I received a call from our sales person telling us not to show up with our moving truck as there could be a delay and that it may only be a minor delay. Next day we were told that the city is not allowing us to move in due to a major breach in the fire code. We had already loaded our moving truck and was ready to move in! We had to unload the truck again. Yet again we signed for a home that we were not allowed to close on! Our slaesoersin tried his hardest to give us as much detail as he was given but he was kept in the dark so I was forced to visit city hall to get the details for myself. I spoke to the mayor who eventually connected me with the building inspector who was very helpful. The building inspector called me every day for the few weeks this went on and gave me every detail or progress update that he could, he even called when there was no progress. He gave me information that your firm refused to do. That’s all I asked was for full transparency and I couldn’t get that from a company that I was lending over 700k with! 3 weeks passed and we were finally given the green light to sign for a third time. This time we moved in! Overall I’m happy with my home. It’s beautiful, the workmanship is good, and the sales person I worked directly with was stuck in the middle of a bad situation that i unfortunately took out in him. I know it was not his fault and he was relaying messages from other incompetent folks in the Pulte ranks. I would not buy from Pulte again as I feel that you are not a trustworthy firm, and handled a simple close on a house poorly with very little transparency. Over a month of living in the house and I have found some minor issues which I reported to customer service and they are repaired immediately. I am very thankful for that. ... More

Brett had a series of emergencies during our experience with him. It was a tough time to get any help from him during this time of his many personal struggles. We should have been assigned to another person when the builder noticed the escrow continued to be pushed back. Finally assigned someone the last day of closing. Home flooded on day 2 from quick Crete that had to be sawed out of the main drainage line to the washer. Construction manager kept saying it was not his problem till outside plumber told him what happened. Between construction manager and Brett it was a hard time to deal with both men as a female. They continued to make us feel like we were over exaggerating and didn’t have a point on the 2x prolonged escrow and the flood of the washer into the main home. Glad everything has been completed but it was a very difficult escrow and move in with these two individuals. Both were very condescending to women on multiple occasions. Think they’re are personal issues causing this in both situations in both men’s life. ... More

It’s been almost a month or more after I took the keys to my new house and I complained about the construction GARBAGE left behined my house & so far nothing been done . I should have NOT signed the Last Walk to my house knowing that they will not follow through on their word . The GARBGE Still there till now ..

This is my 2nd new home build and it went anything but smoothly. Not a fan of all the nickel and dining for add-ons and moving target for closing dates..

While I will admit there were some that were very helpful including Taylor, Donna, and Gary, the remainder of the experience was very much a struggle and continues to be a struggle after moving in two months later. There was a struggle with the finance and surprises sprung on us the last few days before closing that increased our mortgage by a little over 200 dollars a month to which we had expressed what our budget was. Prior to closing some things were fixed as soon as we pointed them out, after closing, even with the warranty, some things still are not fixed after calls and emails. A person came by; however, I was working. We scheduled a time to return; however, they came at a different time. They called and left a message later and i sent an email and text message back to no avail. I know have another issue that has emerged and am going to contact them; however, not in the greatest of hopes of a timeline of when it will be addressed. ... More

Very disappointed ☹️☹️ First they didn't do what they promised second It almost 2 months since I moved and they haven't sent someone to fix imperfections ( cracked,paint, broken,etc etc) and I been called them very often they just said we will send someone tomorrow and the tomorrow never came

Brand new home and already experiencing leaks in sink, cracks, paint coming out. Also, boundary vinyl wall was supposedly changed for a dent and that hasn’t changed even after a promise to change.

Information on all home amenities were wrongly explained.

This is my 3rd new house and the craftsmanship is disappointing, cheap materials, poor paint job, doors rub/warped. We have only been here a short time and now we are having appliance issues. The construction workers do not respect that someone is living here now, starting work before 7 am, parking in front of my house so guest can not, blocking my driveway. The supervisor was nice offering help after we moved in but he left with out introducing us to his replacement, abandoned us.

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we would get the problem fixed in a few days, more like they wanted us to wait until after the holidays to get it fixed. Loved the electrician that eventually came out. He did a great job. I Would love to say maybe Customer service was having a bad day but it's everytime I have to contact them. The lack of a phone conversation is already bad enough, but to have the issues with the house and now we have to fight customer service to get anything fixed makes me wish I had purchased with any other builder, one who actually believes in customer service. ... More

We bought a property at Pulte knowing they were the number 3 builder in the US, but least to say that we’re dissatisfied and disappointed. We’ll probably going to try another builder next time we purchase a home and we’re going to recommend it as well to family and friends.

was told that all the lots were at least 3K square feet. that was a marketing lie at worst, an honest but negligent oversight at best. Once i found out it wasn't, I was not allowed to cancel my down payment even though it was a few days later. Also, fortunately for me, there is a 1 year warranty because there were lots of things that were not QCed well before turning over to me (however, it does take away my time, which i do not appreciate). also there are some ongoing design flaws i am dealing with- such as repeat flooding in my garbage can area.

Medium quality at best. Pulte will burn you if they can.

Like the warranty, but did not like the small details missed like toilet paper holder in master bath, the noisy air fan in master bath that won't stop pinging all through the night, missed paint areas, the dishwasher not operating correctly (no one has contacted me back yet), the fact that this supposed to be a smart home and it had no 220 plug in the laundry room and only 2 cat 5/6 outlets in the entire home (this will cost me money to correct), and I do not like no HOA due to the various people (non owners) allowed to move in here via different rental services (had I thought that through I would not have purchased here) ... More

1) Not happy with the quality of upgrades such as base boards, doors, Faucets, flooring. Quality is missing, drywall etc....no quality check done. 2) No supervision of work, customer has to identify and point out issues. 3) Walk through during every stage of home construction is superficial. 4) Paid for water softener hookup ~$800. I was told that whole house will have softener. After moving in found that kitchen faucet and refrigerator do not have it and that was not communicated to us during the option selection which would have helped us to make the decision. Now we have to pay additional $1000 to water softener guys to change the plumbing. 5) Bathroom all faucets leaking under the cabinets, builder is not obliging...they say there is no leaks even after they saw the leaks. I'm investigating further and will make sure builder is accountable and does not repeat this kind of business operation to other customers. Investigating myself with the professional to make sure my ask is accurate. 6) We have upgraded all our toilets to higher toilets. during inspection found that they do not follow through on the upgrade, I had to point it out to superintended, they acknowledged the mistake and changed the toilets again. This clearly shows flaws in their operations. 7) I look for perfection not look for issues. but I found in every step in the process, we were pushed but no proper service rendered. 8) I can name few people who did their best to cater to customer services: 1) Angie - Good sales person and very responsive. 5 star for her service 2) Shane - Superintended, excellent in getting the fixes done. 4 star 3) Daniel - Jr superintended, excellent in customer experience. 4 star 4) Trevor - Pulte mortgage. Very professional and entire loan closing process was awesome. 5 star for his service. ... More

This is our first new home purchase and we were so excited for this journey! We left our earnest deposit in December of 2022 and were told that we should be able to move in by July. We were skeptical but hopeful. We went to the showroom to pick out our carpet and kitchen etc and low and behold they wanted to charge for everything! And I mean everything, such as outlets etc. (None of the rooms come with lights & none of the homes come with a rain gutter system)We were told that we would be informed all along the way as our home was being built and have opportunities to see our home in the different phases. We were also expecting to visit our home with someone from the construction team to talk about the progress in each phase but we were never contacted. Fast forward to one year later and the home we put earnest money down on is finally ready and Pulte has the nerve to put a ridiculous amount of pressure on us to sell our home or walk away from the one we put money down on. I mean come on, I waited for you for over 1 year the least you can do is give me 90 days to sell my home. Now we are getting ready to move in and our construction walk team has told us we have only 2 walk throughs to point out all that is wrong with the home then that is it. That felt very final and conserning considering there were so many issues. The paint job was terrible, wood was unfinished on doors and in closets and I was not sure anyone actually walked the home before we did. Fast forward to move in day and we were told to go to the sales office to get our keys. When I arrived I was handed a cardboard box with about 15 keys in them and 2 garage remotes, assumed they all would work, and was told to have a nice day. Get to the door and the keys dont work. Come to realize that the keys worked on all doors except the front door and we were told that everyone was gone for the day and sorry we would have to do it ourselves. What a way to welcome someone to a new home! All this to say that we needed a single story home in this area and this was out of necessity. I would not have spent this kind of money on a home knowing what my experience was going to be like! ... More

My wife and I were very excited for this purchase. After giving our initial deposit to reserve our property is when the issues started to happen. The first issue was Pulte Homes asking us to get pre-approved for the loan through their lender. I walked into this deal with a pre-approval letter from my own lender (which happens to be my employer). Per our sales rep, upper management didn't care if I had a pre-approval from my lender they needed me to get one from Pulte. After doing so the process through Pulte Lending was very laughable. I structured my own loan through my own lender (plus my lender gave me certain incentives since I am employed by them). For starters the processor and underwriter conditioned for unnecessary documents/information. So rebutting those conditions was a treat. Second, when my own lender was giving me a rate .5% lower, Pulte's LO stated he was going to fight "to get me a better rate". Turns out he was able to match the rate BUT using the 8k cash to close provided from Pulte to buy down the rate....yea nice try! At that point I chose to just lock my rate with my lender and move forward. The closing portion of our home was a nightmare! Our celebration walkthrough was a nightmare. Our dates got moved around several times (which I understood due to inspections), what got to me is that NO ONE BOTHERED to communicate this to us. We were scheduled to close Friday June 25th...on my way up to get my keys my loan officer tells me that she was just notified by the sales rep that the final inspection from the city had not been completed.....it was scheduled for that prior Wednesday. So you mean to tell me that Pulte knew 3 DAYS in advance about the final inspection missing and they failed to tell us? Afterwards it was a series of daily calls and txt to get this deal done. In the mist of all this the foreman in charge of the build assured us that our home would have a "deep clean" since there was paint and drywall splatter all over the place. The day we moved in , our house was still a complete mess AND we found out master bedroom closet door unhinged! Rather than dealing with more excused I just paid a 3rd party to get these issues fixed for me. ... More

This is our 2nd home that we purchased from a builder. The first one was from brookfield, and had ZERO issues with them. And they where way more modern with all the minor things in the home, white cabinets weren’t upgrades... they where included, the minor accents and door knobs where way more modern then the ones pulte has to offer. There are sooooo many obvious problems with pulte home, we moved in and right away noticed the craftsmanship and detail to work is wayyyyy off. They cut a lot of corners and nobody from pulte was overseeing the contracted work that they hired to build our home. Broken roof pieces , leak stains on California room, cracks in our cement, very noticeable cabinet mistakes. Screws have been punctured all the way through the roofing and noticeable on the overhang by garage. One of restroom tub has a constant drip. Our sprinkler system was not working properly. And this is only 1 month into living at our home.can’t wait to see what 1 year has to offer. And let’s just say... I’m documenting EVERYTHING, just in case it has to go through the court system. Another thing is the PULTE mortgage was the WORST EXPERIENCE EVER! They didn’t have there stuff together, they asked for same paperwork 4-5x and the representative would talk down. Even after signing the same paper 4-5x they still sent a request to sign the same paper 3 wks after living at home. Overall they where not organized. BUYER BEWARE!! I’m sure there are a lot of pending litigations on the builder. I Would not recommend to family and friends. ... More

On the final walkthrough on the house there were several things that needed to be repaired, they were fixed. After I moved Ive still been finding several things that need to be repaired. I have contacted the contractor to let him know about the list of things that need to be repaired and he said that they can't do anything about it to contact my insurance. The thing that bothers me the most is all the problems that I have been finding throughout the three weeks that I've been living here, I paid for a new house that was not supposed to have these many issues already. Ive already had to put money out of my pocket for repairs that they left behind ... More

Many issues with home. Workmanship is less to be desired with work not completed properly.

Superintendent Jason and crews were great. Do not recommend Pulte Mortgage.

It was very stressful. Many threats

Very poor customer experience. Absolute no ownership from Pulte. Very poorly managed organization.

Our experience with Pulte was horrendous. Our home was over 4 months late and our closing date changed 3 times. One closing date changed 9 days before closing, after I already sold my house and moved to another state. The finish quality of Pulte is low. There is paint splatter on door and walls, knicks in the shower wall, and the house was not clean before we moved in. The sales team from Pulte was very shady and held back information about our build. We had to go to the city to even find out why our house was not moving forward. The overall experience was awful. The only reason we continued with our purchase was because the layout of the house was perfect for us. ... More

Not proactive, poor communications .