Pulte Homes Reviews in San Francisco, CA

Overall average experience. Bad: Felt rushed throughout most of the process even when there was plenty of time to close: namely, the deposit process and the document review/signing process. Salesperson was not good at explaining things clearly/succinctly. Worst part of the buying process: how inflexible the salesperson was from deviating from Pulte docs/procedures, even though they made a mistake. Build quality isn't amazing but it's functional: details like trim, carpet edging, screws for door hardware, and even tiny drips/paint spots on the floor are all things you notice after living in the home for some time. Good: place seems to be constructed fine, little issues are taken care of relatively quickly, and the overall living space is nice. Price was good enough. ... More

Moved in and had to deal with issues within a month related to build quality that left our new home damaged. Pulte was trying to deflect responsibilities and made the whole experience very frustrating. I don't think I would trust them again and would not recommend them.

low quality workmanship. Lots of scratches/scuffs on new walls/cabinets/flooring, etc. We identified issues at our final walk through but things took weeks to get fixed after we moved in. Very slow response. Overall, I would not recommend this builder.

The quality of the work is very bad and upgrades not included. Broken cabinets missing upgrades since day one and until now not addressed. Items with the issues on the floor, they were supposed to be replaced in days and no one showed up, then they indicated that they will grab from other units to address and nothing happened. Running paint on multiple areas which indicates unprofessional workmanship. Issues with the electricity until now and at least one of the people send indicated that he was not licensed. Other issues with the unit which indicates things were rushed and original date from sales that this will not going to be ready until December/January rather than November is more accurate. Also, you have the unprofessional comments from the people that walked through the unit indicating that they don’t want to help if we rank them lower than five. Is this how Pulte manages things? Very disappointing and people should knowledge the kind of service provided for overs $1 million dollar unit. The list continues. ... More

House sold way over price, have to sell for a loss. Quality is bad, gave house with torn carpet and broken windows. Then asks for a review and refuses to publish as it deters business. Good for you pulte, I’ll write a review somewhere else. Thanks for the trash house that’s underwater now. Oh and thanks for the dangerous living conditions for $1.4m. Love being scared to open my door due to pitbull

This review doesn't allow me to put zero stars so I had to put one. I was lied to repeatedly by the salesperson and project manager saying that I would not hear the train inside of my townhouse if all my windows and doors were shut. I repeated it back to both of them and they said "YES". I have witnesses btw too. When the train goes by it's so loud it's difficult to carry on a conversation in my home or hear the TV....but that's not the worst of it....when I went on my walk thru the home was visibly not cleaned. It was filled with sawdust and construction debris so it was difficult to see the condition of my hardwood floors. I was told by the project manager that he would have everything cleaned by the time of closing. IT WAS NOT! I was there to move into the home with my movers and nothing had been cleaned. The project manager scrambled to get some cleaners...while my movers just sat there. Come to find out that hardwood floors could not be cleaned...they had glue all over them with boot footprints on them and they tried 3 times to clean them with a solution to get the glue off. They are trying for the fourth time next week to clean them. But that's not the only thing wrong with my $33,000 floors....There are big black streaks running thru the wood and the sample in the design center did not have any black marks...nor does the pictures on the Shaw website have any black marks in their hardwood. I have been fighting with Pulte for 6 weeks now. They have not paid for any of my relocation fees...ie hotel etc. They are refusing to replace my floors at this point. This has been so stressful for me. One of the reasons I bought a new house was to avoid this issue. I could just move my stuff into a brand new home. But that is not the case. I'm still deciding whether or not to get an attorney involved. Oh btw they will not furnish me with proof of the type of windows they put in the home (STC rating) showing that they complied with the city's Sound and Noise Study. They are untrustworthy, non responsive, horrible people that work there. I should have brand new floors and I should not have to be going through what I have been for the last 6 weeks. Still can't move in yet...and all my stuff is in my garage. But they are taking the stance that the home is livable so I should have moved in with all my stuff and moved all my furniture out of the home for the four times that the entire hardwood floors needed to be cleaned. This is a crazy thing to say!!! This is how they are getting away with NOT paying for my relocation or any expenses that I occur with homeownership as they see it as livable! Makes no sense at all ... More