Pulte Homes Reviews in Denver, CO

Construction Manager Chris is excellent

Home buying experience overall was great. Kevin did an amazing job finishing the home and addressing punch list items before moving him. We have bought 3 homes now from buikders and this was by far the best experience we have had. Thank you Pulte team for the hard work and smooth delivery of the home

This has been the best new home build I've ever had. Great communication all around from everyone involved in our home purchase. Timelines and updates throughout, they were even ahead on closing by 2 months which was amazing!!

Pulte Builders were cooperative and informative from the very beginning, from helping to choose the model that best suited our needs to keeping us informed of the progress to completion of our new home. We are very satisfied with the quality and styling of our new home.

Our builder, Chris, is exceptionally communicative, processional, and knowledgeable. As this is our first CO home and we are unfamiliar with construction methods here, Chris was patient, thorough and addressed all questions and concerns with a smile. He truly wants us to be happy (we are!) with the home that he took pride in building for us. Pulte is a first-rate operation as it pertains to customer involvement and build-quality.

We are very pleased with our Pulte home. During the building process, the team faithfully called every week on Wednesday’s with an update on status so that we stayed on track for closing. Any issues that we had after closing were dealt with h promptly.

Home is wonderful so far. Pulte is very thorough in orientation and review of home. They have a. Complex title process and the closing day took 2 hours- because we messed up a page on one of the signatures and dated a couple places backwards. I would recommend either putting date in so that is not required on 40 or 50 signature spots. Maybe just have the couple pages that require notary signature to have date hand done. The other option is to allow initials to verify a change- this is done often with multiple signature documents.

From start to finish, everyone ..from our sales contact Harper to our construction contact Ron were very attentive to our needs. We chose a ready home. We had the opportunity to take multiple walks and Ron made every effort to follow up on everything that we felt needed to be addressed prior to closing. Also post move , they are very quick to address any warranty issues you find. I definitely would recommend Pulte Homes @ the Aurora Highlands area for anyone wanting to buy a new home

Great builder to work with. Took the time to listen to our concerns. Excellent craftsmanship. Highly recommended.

From our first phone call with sales we felt completely at ease. Romina was professional, knowledgeable and very patient. We had taken our time and visited with the other builders in our subdivision but hands down what Pulte had to offer was incomparable. We were included every step of the way. Our Construction manager Ryan was an absolute dream. He addressed any concern asap and would follow up and keep us in the loop at all times. He was patient in explaining every inch of the house and is still available to answer any questions. Kudos to Pulte to for building beautiful homes and having a great reliable team. Building your home is a BIG deal but these guys made the process seamless and put us completely at ease. ... More

Although I was nervous after reading so many horror stories about Pulte and pretty much all national builders, I am quite pleased with how everything turned out. There was a big issue uncovered during the pre-drywall orientation meeting (a major missed structural option), but to Pulte's credit they did not try to fight me on it and rectified the problem at considerable expense to them, essentially rebuilding the roof from scratch. This delayed the process by about a month, but I still ended up closing towards the beginning of the best-case scenario timeline they gave me when signing the contract. There are some minor little things that I should have caught prior to closing (slightly crooked outlets and some tiny dings here and there), but so far I haven't had any significant issues and am happy with my home. My only complaint is that there is very little noise dampening from the outside meaning I frequently hear howling winds. If I'm ever in a position where I'm looking for a new home, I would consider Pulte again. My understanding is that the quality varies wildly by area depending on the crews that work on the homes, and I believe my construction manager, Matt, was honest and did his best to ensure a well-built house. ... More

GREAT EXPERIENCE AND PEOPLE - HAPPY WITH PUTLE From the from interaction in the model home, build and post closing, everyone has been amazing!

When we had 1st time walk through one the cabinet of living room kitchen was broken. They told me to replace it but not replaced yet more than 2 months

The Sales team was/is great to work with. They were patient with answering all my questions and didn't try to sway or influence my purchase decision. Great communication, updates provided with pictures during the various build stages was value added service on display. It made the experience more special. Found some surprises during the build, like the closet being omitted from the basement by the wet bar. All marketing info and online interactive tool included the closet. Was informed at pre-drywall that the closet was no longer offered and no option to request it. Another surprise was a miscommunication with the design team and the Construction manager about having both recessed lights and pre-wired vanity lights in the secondary bathrooms. We worked through this as a team and I'm very happy with the outcome. Loving the house! After moving in, discovered we may be missing a heat vent in the master bathroom and a cracked window in the garage door. Some additional minor oddities but an excellent work of craftmanship. Overall, we are so pleased with the building experience and the final product. Working together was/is indeed the secret to this success. ... More

I had an amazing experience! Sal our sales consultant was trustworthy, knowledgeable and responsive.

It was ok. Could have been better but wasn’t the worse experience.

Meeting with the sales personal when looking for our new home was great, Foundation through framing was good, the finish work was very poor

Overall the experience was okay. It seemed going great at first. Then our sellers agent from Pulte went to another community last minute that wasn’t communicated to us. Leading up to closing we kept getting move in dates that were not even accurate whatsoever by building manager and sellers agent. We understand nothing is solid ever but didn’t like they were giving us solid numbers/dates and it wasn’t even close to what was said. The actual closing day was memorable in a bad way. Being a first time home buyer I was hoping/expecting more than just signing a few papers and a walk out the door. We were told we were going to be able to move in July 13th after papers were signed and then the week of we were told that we won’t be able to get our keys until later on in the day after the papers were approved by New Mexico. I had to re schedule the my movers to the next day that I had to pay a re scheduling fee for. We didn’t get our keys until 4 pm. (“Your keys are ready. They’re in the drawer by the over”) which I found unprofessional. There were many things wrong with the interior of the home that we were not happy with and some things we are still not happy with. Cracked door that needed to be replaced, scratches on countertop (still Fighting to get fixed), TERRIBLE paint job inside/out, drywall work was done bad, stone work on exterior was bad, siding was a 3/5 (exposed nails, loose siding boards), some trim boards in interior of home needed to be replaced, drawers in kitchen needed to be adjusted as they were not closing properly, outlet to dryer needed to be fixed, bowing on entry wall (interior) that needed to be fixed, and the biggest one of all is the AC unit. These 2 story homes SHOULD be built with two units. One for the upstairs and one for the downstairs. Seems the builder did what was barely required to pass code but the upstairs barely cools down when AC unit is on. Since it is “technically” built to code, there’s nothing we can do about it. We understand heat rises and it’ll always be warmer upstairs but to have to dress with shorts and no shirt uncomfortable upstairs is not okay in my opinion. I recommend not buying a home with 2 levels. Building manager also was switched after the day of closing from Mike to a man who goes by “Jay”. Seemed like he tried to find every reason to not get some of these tasks fixed or resolved. For example: first day I met him I told him about exposed soffit nails and his response was “oh that’s normals. That’s going to happen over time (soffits were put in a month before moving)”.I told him it was not normal after a month of installation. He argued back and said it was, not knowing I work for an exterior siding company and when I told him he felt a little uncomfortable. Another example is he was arguing with me tooth and nails that the scratches in our upgraded black countertops were not scratches and that it was part of the grain pattern in the stone AFTER one countertop professional came and said she couldn’t polish it out because the SCRATCHES were underneath the seal. Another countertop specialist was then sent over to confirm that these are scratches and a work order will be developed to get it fixed. (As we were told since closing date that it would be fixed anyways). The one person as far as building managers out there that is true to his word and gets stuff done is a man name Ryan. He bas been straight forward and says he gets stuff done when he said he will. Great dude! Overall we do love our home truly. The design of the home and the space of the home is what we wanted. We just wish that the contractors that worked on the interior took more pride in their work because you can tell. Seems like they are rushed to throw these houses up. Luckily my wife does interior designing on the side and made this house look amazing! Mixed feelings about Pulte right now. Hopefully time will change my thoughts. ... More

I am writing to express my deep disappointment with the responsiveness and follow-through of the warranty department regarding issues with our newly constructed home. While we were very satisfied with the professionalism and attentiveness of both the sales team and the construction project managers, our experience with the warranty department has been far less positive. Unfortunately, we experienced a significant plumbing issue within two weeks of moving in, resulting in a basement flood due to an improperly sealed pipe penetration. Despite repeated attempts to contact the warranty department over several days as the situation worsened, we received no response. Amy our sales agent was ultimately instrumental in facilitating initial contact with the department. Throughout the repair process and subsequent warranty requests (over 15 in total), we have encountered a persistent lack of communication and follow-up. There have been instances where appointments were scheduled by the warranty department and then not honored, with explanations of a closed Colorado office leaving us without recourse. Furthermore, no representative from Pulte has ever visited our home to inspect the quality of the repairs or to address our ongoing concerns. The current lack of a clear and responsive communication channel with the warranty department raises serious doubts about the future resolution of outstanding issues. Frankly, if we had known the warranty would be handled in this manner, we would not have made the significant investment in a Pulte home. ... More

Overpriced optional choices. Workmanship not up to the standard I was used to. Pulte refused almost all of my simple requests claiming "the contract" made them do it.however there were no such provisions in the contract. For instance, I asked that the bathroom mirrors be left out but Pulte insisted on hanging them and glued them to the wall making it difficult to remove and rehang my better framed mirrors. After one month the exterior nails in the siding are popping out. The garage door doesn't close tight enough to keep the mice out. The side and backyard are graded so that the dirt will erode into the neighbor's yard. The shutters on the front of the house were not placed on top of the decorative brick but hung on the house and brick was put around them so it looks cheap. ... More

The sales and financial experience with Pulte is awful! Starting from the purchase: we designed our home without knowing about other houses that fit our lifestyle better. Since moving in; we have heard nothing from our sales representative. The design center has no idea how to assist a new buyer. They are supposedly design consultants .. not sure where the consulting comes from. Do your research. They won’t help! Purchase a $700k home means nothing. Pulte finance .. do not use. Awful!! They are misleading and do not care about you as a buyer. The house .. however .. beautiful!

We purchased a new home, that sat empty for a year. Several buyers went under contract and then lost their financing. This was a fast move for our family and sadly I didn't go through the house with a strong discerning eye. This house is a thousand cuts, so to speak. Window portals are not even (one window portal in the drywall is about six inches lower than another. Many are not even level. Flooring is separating, siding is loose, no hardware on any drawer or cabinet, paperwork wasn't filed properly to trigger the city to deliver garbage cans (been seven weeks and we have to take our garbage to the construction dumpsters a few blocks away) no refrigerator, property line is now in question (from the builder I might add) and they think the foundation was poured in the wrong spot, the hot water in the house reeks of bleach and we seem to be the only house on our street with the problem, no radon mitigation and the house failed miserably during the test, leading to a credit issued to us by the builder that covered 1/3 of the actual cost to have the mitigation installed. The warranty manager informed us that Pulte fired the original builders and construction managers, that he and his counter-part came in toward the end of Phase 1 of the development. Put in service requests and it's been days and they are "still working to send someone out." The list goes on and we are doing what you have to do to get solutions - which shouldn't be this difficult, especially when you spend over $600,000 on a house. Bottom line - I do not recommend Pulte as a builder, anywhere. We built a brand new home in 2019 with Lennar and the house came with hardware on cabinets, a refrigerator, window blinds that were of a good quality, etc. This house with Pulte, honestly, does not make us feel good that we spent so much money on clearly a troubled project. ... More

This is my 4th experience with a new build and I would have to say that it was the worst of the bunch. Much of this may the project manager’s blame but a lot of it isn't. Let’s start with the home’s backyard. About 3 months into the build process we were informed that 2ft of our (already small) 10ft yard would be taken up with a retaining wall. This ended up being 5ft of our yard. Plus, around the time that the retaining wall was completed, maybe 5-6 months into the build, they informed me that they would also be putting a railing around the Patio because they didn’t dig deep enough and the patio sat too high. Code necessitated the railing. These changes basically make our small backyard pretty much unusable and completely changed the makeup of our home. It’s like we have a giant condo. On the day of closing our home was barely cleaned. In fact, the cleaners were still in the home when I arrived and were rushing to do a cursory cleaning. They didn’t do a great job and it felt much like moving into a worksite when we did move in a day later. That’s when the real fun started. I think the workmanship suffered because they are building too many homes at once instead of taking the time to build each one correctly. Each home, even other homes with the same model and elevation is done differently. A big issue I had was that an outlet was installed in the middle of a mirror. I checked the other home across the street which is the same home and it was not installed this way. It was installed on the side of the mirror. I realize this sounds small but it isn’t. The way it was installed on my house reminds me of something from the 80’s. No modern home of decent quality does it this way. The warranty team has refused to change it. Another major issue was our gas line outside that moved in and out. The project manager recognized this when we walked through early on but never addressed it. The warranty team did their best to secure it but it still feels pretty lose compared to what it should be. The gas line. Our microwave was hastily installed a day or two before closing. It has never worked. We have been in the home over 2 months now and we still don’t have a working microwave. Instead of Pulte replacing the microwave for us, they have opted for us to work with Kitchenaid directly through the warranty to acquire a part that may or may not exist. Tbh, I don’t know if we’re ever going to have a working microwave unless we shell out the 2k to install it ourself. This isn’t nearly all of the issues we’ve encountered. The list goes on and on but these are some of the more major issues. I would just be very wary when dealing with Pulte. Besides their amazing sales rep, Romina (who has since moved on), and the friendly warranty rep, Jay, I have little good to say about the company. ... More

The sales agent was difficult to work with. He was inexperienced and often misleading especially regarding the home taxes and bond obligations . The builders financing process was a complete cluster and anything but a process. The construction team failed to complete almost the entire punch list that was provided weeks in advance of close with items remaining to date, months after close.

The Pulte's closing subsidiary P&P Tile representative was very unresponsive, took multiple emails to make simple changes to contract. Pre walkthrough process is worthless. Not all items were addressed before closing even though extra time was provided before final walkthrough. Was some of the remaining items will be addressed soon after closing. We are month post closing, we items are still pending. Within 2 weeks of closing and moving in, we had flood in the basement. Water line broke - making us question the quality of work. We also learned the home not constructed to community (CAB) standards - missing solar conduit from attic to electric box. Again, questioning the. ... More