Pulte Homes Reviews in Broward County Ft. Lauderdale, FL

A lot of complaints on minor issues. Water damage and intrusion starting the first night we spent at the house. Sewer flooding the third day we spent at the house. Clogged main pipe that communicates the house to the outside. Downstairs floor inundated with sewer water. 3 days of Servpro, and Servpro machines in the house. Drywall demolition in almost 80% of the downstairs part of the house. Tile floor very unleveled also a considerable part to be demolished and replaced. Slow response, long wait for materials. Really a bad experience with Pulte Homes. Low quality product, house.

We recently bought a new Pulte Townhome in Oak Tree in Oakland Park FL. There was the usual delays as expected with new construction. We are happy with the finished product. But buyer beware, there is virtually no sound proofing between the units. I have buyers remorse. We can hear our neighbors TV and hear them talk (mumble). Thankful we at least have an end unit. This is unacceptable. This is my 8th townhome and I never had this issue anywhere I have lived. I feel like I'm living in a 500k apartment. It's heart breaking.

the closing experience was not so good, from our keys being lost to not have a customer service rep reach out to us at all! Nevertheless the overall home quality was very good, but customer services is definitely an area of opportunity.

Pulte is overall great. Elli (Sales) is the best. She always kept us updated on how the house looked until completion. You can definitely count on her being there for you. Meredith (Designer) very knowledgeble. She went above and beyond helping us select the best options that suited our intent and budget. Brett (Field) was always realistic about the field constraints, and willing to take care of any issues identified.

I love my home but my experience has not been good with getting answer from the project people on getting answers. I was not left any paint for touch ups and have asked everyone they tell me they will check into it but no response. I moved in on 8/13/2021 it has been 2 month with no answer I have spoken with Javier and Julie and nothing.

Good overall experience! Sales Rep was fantastic! Very helpful and understanding. All processes went smooth except Pulte Mortgage’s underwriting dept was a nightmare. Took them forever to review docs and approve the closing. Builder did a great job. Overall, everything went good. Im happy with my new home. Thank you so much!

My experience with Pulte was good. My sales consultant (Pablo) was very instrumental in helping with the overall process.

It’s simple and confidence

We closed almost 2 months ago and we are still waiting on our refrigerator to be installed. We are currently using a temporary fridge.

The materials are good quality, the workmanship sucks as well as the organization process. Different companies (not Pulte exactly) do different things like tile, paint, countertops, kitchen cabinets. That is normal when such a big company as Pulte hires subcontractors. But when it comes to the closing day you get chipped paint on the doors, baseboards, trims, your get not even paint on the walls, missed spots without paint or only one layer of paint instead of 2, missing silicone layers in the bathrooms (where they need to be), cracked sockets, cracked tiles, etc. Small touch-ups but still these are little issues that need to be fixed. So I took photos of each issue, wrote a text with an explanation of what I don't like, and sent it to the Pulte representative. Then Pulte representative will schedule appointments with those different subcontractors. But when one of them comes, he says "this is not our job, these are others, schedule an appointment with them". And on his side he does not see your photos with the issues, he has a task from Pulte "touch up countertop in the...". What this "touch up" means nobody knows, except you because only you still have photos of the issues. And when you show him a photo and the issues let's say with the countertop edge, the worker will say "Oh no, I do only silicone on the countertop, I am not responsible for countertop edges, you should schedule an appointment with another team in our company". So you then contact Pulte, explain all that and try to reschedule an appointment with the silicone layer guy. I realize that those are other companies with whom Pulte works. I can not blame Pulte 100%, but those repairs definitely take time, worker often come to the house are do not know what they need to fix exactly, so if you don't have your own list with stuff they need to fix, they will not fix anything. They like saying "We do not do that, it is not our work, schedule an appointment with painters, or any other team". That is not really convenient process of doing business, the whole thing takes time and if the homebuyer does not understand about house repairs and will not ask a ton of questions - this will take a lot of time. And as a result, you think bad about Pulte, because this is the company you bought the house from. We have now a case when the workers told Pulte representative, they came to our house to fix let's say chipped paint, and we told them we don't need their service anymore. how in the world I could say that when I still have that issue with the cracked paint and want it to be fixed. Looks like workers just try to skip some of the appointments. But once again you first think bad about Pulte and their representative will be the one whom you will tell how angry you are about this situation. Overall this is an organizational issue with subcontractors. But I still trust Pulte, is a big company and I see them building several communities in our state as well as all around USA. Their representatives answer our questions pretty fast and provide clear answers. ... More

The home came out ok, but all the little details such as painting, caulking and grouting were done very messy. I still have grout stuck in the middle of tiles that was never removed. I found that my guest tub was installed cracked and they tried to patch it up, this is unacceptable for a brand new home. Overall not a great experience for my first home.

Great customer service and extremely responsive.

The people (contractors and sales representatives) were extremely nice.

Builders lack of interest or responsiveness to resolving issues after home is handed over materials used in home thats are cheap quality for high price paid such as wall paint etc .

Beautiful homes. Unfortunately the buying process and customer service after move in is horrible.

The build quality of the home had many deficiencies like drywall finishes, nails in carpet, sliding windows very difficult to open and had missing clips, components not installed for smart home options etc. There were a lot of rework needed for my home which the responsive time to schedule the various vendors to address the deficiencies was long and drawn out. Overall my experience moving into my new home was not great.

The details and the quality of the materials and the progress of it.

The buying of our house was smooth and I want to state thet we were consistently backed up in our eventual concerns.

I was not expecting to get my house of this quality. And the follow up is horrible

The builder is fast. The quality of materials is poor. The design is acceptable.

good sales office and customer care

We are happy with our home.

would like to make sure that buyers check everything when they do their walkthrough to be sure builder is aware of any repairs that need to be taken care of.

They charge top dollar show beautiful models and deliver horrible quality houses. Sadly very disappointed

I would say the price is too high for the quality of the materials. Given that is mass production, attention to detail is lost, but other than that people are attentive and fast to answer questions and solve any issues.