Pulte Homes Reviews in Fort Myers, FL

There were several major issues with my home which caused closing to get pushed back multiple times. My original construction manager Terran was not helpful at all and tried to get me to close on an unsatisfactory home. He was only interested in being rated a 9 or 10 and not in actually helping me fix the problems with my home. I had to go above him, to his boss Jordan, and only then did my buying experience begin to take a positive turn. Unfortunately, because there were so many major problems with my home, several minor things did not get addressed before closing. So far the warranty department has been very helpful and understanding in addressing these minor concerns. Also, Shilo, who I dealt with in the mortgage process, was very helpful. ... More

I think pulte prioritizes their build to sell over people coming in to build from scratch but that’s my real only gripe . The team I worked with to build my house especially my project manager Dylan was absolutely amazing. He always was very attentive and responsive almost immediately. Even now a couple things ( nothing wild ) have popped up and he still has been involved . Highly recommend their building team . Worth every penny .

Just make sure you get clarification on everything

THE ENTIRE PROCESS WAS MADE EASY FROM START TO CLOSING.

The frustrations began day 1 with a sales team that didn’t respond or follow up to our conversations and inquiries. Many items changed, including appliances, changed after we had signed. The process took double the amount of time we were told it would take, while homes on our street that were sold months after, caught and passed our process. Mistake after mistake, no accountability, and no communication from our sales team. They’re not really a sales team, more of an order taker team that loses touch after you sign.

Being in the construction business we came away somewhat appalled at the lack of communication and the lack of workmanship from the start of the home to the closing of the house. The house was not in move in condition when we had to close which in turn took numerous days to clean before moving in!

Right from the sales team to the construction manager I must say that they are great. Very helpful and they keep us updated on the progress of our home. Also the warranty follow up representative is very good and on top of correcting all of our problems.

The project manager met us when we made site visits during the last three months of construction. About 2x per month. He politely and thoroughly answered all our questions. We feel like we have a very well built home.

Mitchel was super responsive to all our concerns and questions. Great job in building our home. Very detailed in all aspects of his work

Easy staff and everyone treated us great

The Construction Manager Israel, Tommy, etal, did an excellent job of attending to the details of completing construction. Also Israel has made a point to stopping by occasionally to ask how the house is performing. Thanks Israel, Tommy and others.

Overall experience was great. We are satisfied.

Our real estate agent, Derek Deros and our construction manager, Ryan Pitts were great to work with! We lived in Missouri while our home was being built in Florida. Both were very good about weekly communication and providing virtual tours. Now that we have moved in, our post closing experience has been much the same. The quality is outstanding and the communication continues to be strong.

Good response team, courteous and friendly

The spec home that they walk you through is no where near what you get. Had our home been shown when we decided to purchase, we would never have made the commitment. Very poor quality and workmanship. Sloppy workmanship and home was dirty (no where near move in ready) Far too many issues to name. Our new home purchase was a stressful and anything but a good experience. Our hope is that everything will be taken care of satisfactorily. We will see. Gianni has been great to work with. We appreciate him.

Throughout the whole process Andrew wanted to make sure everything was done to our satisfaction. We definitely appreciated his genuine concern to make sure things were done correctly!!

Great communication and follow thru during the entire build process.

This is our third custom built home by Pulte! That says it all!

The team at Pulte group was customer oriented. Keeping us informed of the progress of building our new home. Their warranty give an extra piece of mind.

For what we paid…we are shocked at how many problems we have. A punch list is expected, but you’re only as good as your subs. And they are terrible. House was filthy upon moving in…walls/pillars visibly not straight…many windows had scrape marks on the trims…paint all over our wood floors which also had quite a few dings (and this was a very expensive upgrade)…pocket doors scraping the jambs (both of which have visible damage)…many broken roof tiles, etc. The list is too long, and many of these things should have been caught by our super (who we like very much) if he had only spent a few minutes to look. We were told that the cleaning crew (after we complained how dirty it was) they use is terrible by our super. He has told his bosses this, but they continue to use them. And that says a lot… The house is beautiful, and we love the neighborhood…but very disappointed in the quality. ... More

Our new home build with Pulte was a really good experience. We are very happy with our Pulte home purchase. Our project managers were very responsive, easy to work with, and cared about our satisfaction. There have been a few after-move-in issues that have also been responded to timely. We have one exception. Our appliance package doesn't all match. Our contract read Whirlpool appliances. We have a Kitchen-Aid refrigerator that doesn't match the other appliances. We brought this to Putle's attention well before closing. Our project manager and warranty manager have both submitted requests for resolutions. But we/they have not heard back in now eight weeks. Two weeks ago, I spoke with a sales team member who said they would check into this issue and be in touch. To date, we have not heard back from sales either. I have even offered to purchase the correct model refrigerator from a local big box store, transport it home, and install it with reimbursement approval. ... More

The Villa is very nice. and generally happy with it. However, attention to detail for a $500K+ Home is very lacking. Found many areas of poor workmanship: Cable wire boxes not connected to the wall, light switches not level, missed paint spots, paint spatters on tile floors, sink stoppers hard to operate, m is wired electrical outlet, door hinges with paint and glue on them, door frame casing not properly aligned and many more items. Pulte was responsive to our issues but they should not have happened in the first place. Check everything you can prior to or during pre-close walk through. Do not let them rush through and take as much time as you need. Make a check list for follow up. ... More

The quality of the home met expectations....some of the normal details that need attention will need to be addressed on the next visit to the home.

It was an easy process.

Quality of work was very solid. Communication, not so much. We had 3 different construction managers. The last one was excellent, but prior to that, unless we asked what was going on, we got very little communication.