Pulte Homes Reviews in Fort Myers, FL

When contacting customer care manager or office I’m always left feeling that I’m not important to them. Too much reliance on email communication and cell phone contacts should be mandatory. The basic tone is we’re here to help with issues but you’ll just have to wait until we get back with you and not how you would like (call) but how we like (email) especially when explicitly asking for a phone call when email is ineffective due to needing to discuss issue further.

Rushed in the very beginning to give a rating on how pleased we were. After being here for a little over a month I can see why...

Still have painter and stock People coming to fix stuff

Pulte did provide what was contracted and overall we are satisfied with the finished product, even though it was over 2 months late., However some , "fit and finish" and punch list items remain unresolved after over 30days. Text, emails, person-to-person contact with the "Construction Sup" have resolved only some minor issues. But remaining issues : Missing expansion joints on Concrete garage floor, excessive gaps and leaks shower door are still remain unresolved .

We have been closed and in our home for almost 50 days and have yet to receive shower glass and missing a grate in our room housing our AHU. We were originally told it will take 25 days to receive the glass and have received no real update. We have no idea when we will receive this glass. We were under the assumption when buying a new build home, that home would be complete.

This is my third Pulte home. I would have liked to have seen more flexibility with choices and changes. For example, we wanted to make a change to the tile on top of our spa, after the home was started, and we were told no. The pool company was willing to make the change since it was started....but Pulte sales said no. Pulte needs to be more flexible and offer some higher quality upgrades.

Our sales rep., Gita Adib, was lovely and very helpful. Our field manager, Shawn Turner, was very nice and responsive to our concerns. We have to say that after closing, responsiveness is NOT good. We were given 30 days from closing to email a list with cosmetic concerns that we wanted addressed. Most, if not all, of our concerns were noted at our "Celebration" walk through and not taken care of. A representative from Pulte, Brad, was sent to take a look at our requests and he set up two appointments with us. He seemed very nice and understanding about the things we wanted taken care of, going so far as to say that he and his wife wouldn't accept the things that were of concern to us. On the day of the first appointment, no one showed up to do the work. When we called, we were told by the person who answered the phone, Sadie, that there were no appointments scheduled for us but she would have Brad call us back. That was six days ago. We have phoned every business day since and the first two days we followed up we were told that Brad was busy and he would call us back when he can. The last two days, our calls have been sent directly to voicemail, with no call back from Sadie or Brad. Very disappointing. Someone we know built a Pulte home in another development and had the same problem. She finally wrote to the corporate office and finally got someone to call her back. That is probably our next step! ... More

When the builder did a walk they with me he gave me his number and told me as I discovered items that need attention to let him know. Well, he doesn’t answer his phone nor does he return messages. The Pulti warranty company doesn’t answer the phone either. I feel like I’m being ignored.

So much wrong .. should not be like this for a newly built home.

Please have somebody in a higher position yo review my problems. Tried for weeks to get someone

After living in our home for 6 weeks we are disappointed with Pulte builders. Their advertising/marketing is a lie. Poor quality of materials used, poor workmanship, subcontractors do not take pride in their work. Interior work looks as if Pulte hired 8th grade students. Poor choice for included appliances, the cheapest money can buy. We did not have a choice to supply our own appliances. Customer Care is non responsive. I will not recommend Pulte to anyone.

This was our second build with Pulte. There were issues from the very beginning, starting with the Project Manager who was totally clueless. Quality and workmanship from the subs was drastically different from only 3 years ago. We had to stay on top of things daily and supplied pics and letters to PM. Had to get his boss involved to get things done . Almost a year of nightmares but happy to finally be in and hopefully nothing major arises. Because of all of the issues documented, we were locked out the last few weeks which was totally childish. It was honestly a very long and grueling experience . ... More

I have mixed feelings about the entire experience buying a Pulte home in Alva Florida. At the very beginning a year from the time we moved in, everything seemed pretty smooth and we selected a lot that would work very well for us. We understood we had to wait a while to actually get our final product. Our foreman was very good about keeping us abreast of the progress as a home was being built. Many photos, etc. That was all fine. When we finally got a phone call telling us that our home was ready to close, we were excited. We flew out to Florida anticipating that we would be in a home that was in perfect condition for move-in on the closing date. We were unhappily presented with a home that had not been put together and ready for move-in. We had no vanity mirror in the master bathroom, The small refrigerator had not been placed in our kitchen for wine. The landscaping wasn’t even done yet to completion. There was no door in the second bathroom shower so that shower could not be used. The floors throughout the house had to be touched up with new grout and sealed because The quality of workmanship was substandard. There were many paint issues throughout the house. Sloppy workmanship. We were overwhelmed with literally hundreds of things that had to be done. It was so bad that we had to extend the closing date by one week. And even after we close, we still did not have a mirror in the master bathroom. We also did not have a thick glass divider between the bathroom and master bathroom shower. Now we understand that there are issues right now getting building materials but we should not have been informed that the home was ready for us to come and live in. Thankfully, pulte did a wonderful job trying to correct all these deficiencies. I really felt, we really felt, that a concerted effort was made to remedy all these problems and satisfy us. Pulte was prompt to take care of caulking issues, sloppy paint, grout problems, broken tiles on the driveway etc. in an expedited manner. The final product, our new home, is beautiful and we are very happy with it. We love it! But we had to push really hard to get it where we want it. This is the second owner of the home speaking now. I felt very disrespected by the Tile crew. I felt that because I was a woman I was not taken seriously with my complaints. I was a dentist for 30 years and I ran my own business and to be treated like this was not acceptable to me. I basically had to walk out of the room because three men verbally ganged up on me telling me that I was wrong about the tile. The deficiency in the grout level in the master bathroom shower and floor still is not right. But I had to leave the room and let my husband handle it because I was not getting any respect. The fact that we could not take a shower in the master bathroom Which resulted in us having to stay in a hotel for an extra week really upset me. I thought for sure Pulte would cover that charge because it was their fault for calling us in a week early from a vacation to come to our new home that was completely not ready. When we brought this up to our construction manager, he said that we could have moved in a week earlier and that Pulte would not cover the charge of our hotel. I guess Pulte expects us to not take a shower? We had to pay for a weeks extra stay in a hotel plus, since we were not able to use our kitchen as promised, we had to eat out every single meal for a week. This was not acceptable to me. But the Pulte people said “ too bad “essentially. also, when we pointed out all of the errors in the painting of our home we were told “what do you expect, it’s a production house“. Considering that Pulte claimed excellence and quality of the highest caliber in its construction, this was a shock. Were we buying some sort of low quality home? What exactly did “production home” mean? It took at least 10 days to get the home up to our standards. There were so many errors in painting and caulking. Many many broken tiles on the front pavers. Even our dishwasher and refrigerator were counted at a strange level. There was metal sticking out of the floor where the sliding doors are that really presented a problem. That could easily had caused damage to a person. The fact that I even had to point this out, was especially surprising. When big things like this are not caught by the construction crews, it makes me insecure as to the rest of the construction. It made us really go through the house with a fine tooth comb. The workers just did not seem like they were skilled enough to be working on a Pulte home. Our entire floor had to be re-grouted because the people who do the sealing on the floor said it was a terrible job. That took another two days to fix. After our diligent inspection and complaining, we finally got the house that we were happy with it. It took a lot of effort however. Louisa was very good at listening to our requests and getting them fixed. She was the only one who really listened to us. ... More

EVERYTHING is an extra charge!!! Be careful with the upgrades. They are super expensive. If I knew that ahead of time I would not have built with Pulte. I could not get colors or designs that I wanted!

We waited for 3 months at the beginning of the year and walked away disappointed with the development sales management. Connected by recommendation from our realtor to work with Christine and had an A+ experience. The construction manager Scott was outstanding.

Great quality homes but communication was few and far between. There were delays due to Covid which is understandable and out of anyone's hands. However, the communication around updates and delays was difficult and unclear which made the process frustrating

We were on a list for building, somehow we were bypassed and lost onthe wait list. Did not get the facade we wanted to build or the lot we wanted due to being bypassed. I believe we paid more due to the longer than normal wait, 6 to 8 months.

Sales process with Derek was very good. Pay careful attention during your walk through, test everything (water, electric, appliances), check ALL indoor finishing.(floor tile, shower tiles, grouting, cabinets). Field mgr, Ryan was good at getting things done.

Really take the time to understand your design as you won't be able to make any changes down the road. They aim to please but with so much activity, it's hard to get things done right the first time out of the gate. PM was exceptional.

Build process was fine and Pulte Build Supervisor was very responsive. Basic house construction is good. Detail work not as good. Sub come backs required to fix poor quality initial workmanship. Pulte warranty representative is also very responsive to work through the sub schedule. Overall, even with the finish issues, house is very nice. Landscaping was really nice.

The loan office individuals were very helpful and quick to respond. Our project manager Rich did a good Job in keep us updated on the process. Some repairs items could have been prevented if the project manager/customer services manager were given more time to review and walkthrough property prior to pre close walkthrough. The customer services manager has been responsive. The warranty issue process of getting things scheduled or vendors showing up unannounced was a little frustrating and I think could have been improved with coordination or systems on the back end. This is not the Fault of the customer services manager but maybe process that could be improved. Some instances was easier to communicate with the Contractors to get items fixed. Overall experience was not bad. would recommend Pulte but make sure people are aware that you will have to track items after closing and in some cases have people come out multiple times to fix the same issue due to not be able to get another person to come out and fix it same day. Reason for the overall rating of 3 and rating of 3 for Quality of Workmanship & materials is because the sub contractors work should be reviewed more my the project manager and they should be given more time to review the work of the sub contractors for simple craftmanship items. ... More

It is a well built home. The appliances, especially the refrigerator and cooktop are terrible! No ice or water on outside of frig. Cooktop scratched after one use. Fingerprints everywhere! Frig to all bathroom faucets. They don’t tell you the pool does NOT come with a heater! $4,000 wrapped into a 30 year mtg would not be a big deal but huge expense when moving in. Doors are cheap,not solid

We recently moved into a new Pulte home. I was surprised by the issues with "fit and finish" that have appeared. Maybe shocked rather than surprised.

Just make sure you get clarification on everything

We love our home but the trades all did a haphazard job in the house and lacked really finishing the job. Some walls not painted in closets, wrong color grout/caulk, crooked lights, drywall issues, etc. Be ready to GC your follow up work and expect lots of no shows