Pulte Homes Reviews in Fort Myers, FL

Marc my sales rep was fantastic keep me updated throughout the process. Still minor open issues that is why the 4 stars instead of 5, plus your pool vendor Arrogon is terrible. My suggestion is to get a new vendor so it doesn't reflect on Pulte.

The quality of fit and finish was below what I was expecting. We have had several items that needed to be corrected since we moved in 3 months ago.

Ground broke 5-21 and closing was 11-8-24. Fast, efficient, communicative and well built. Construction Managers were great and hand off from one to the other was well done. After closing everything became more difficult and communication slowed down. Clearly "warranty" work is not the same priority as gettting the house sold.

Initial contact with Pulte salesman was positive till we quickly determined he was making mistakes and telling us things that were not accurate. Met numerous workers on the job and none spoke English. Fit and finish of home was average.

The initial purchase and the home quality was great. We did and still do have some exterior items that are taking far to long to resolve.

The construction mgr. was OUTSTANDING and made the experience positive despite the negatives. This individual is DIAMOND for Pulte. The finish work (trim, paint, hardware, cabinetry finish) is poor and very disappointing. Response time is fair; the design center and closing depts of Pulte was an awful experience. I would start those depts completely over. Inadequate time for the design review; Communication on available options (hurricane proof windows) was very disappointing that we could have had them without a massive delay; the non-HP sliding doors are poor quality and no one in Pulte will accommodate us on a change. I wrote directly to Pulte corporate office and they never responded, simply referred my inquiry to the local sales office. ... More

Rough finishes, no quarter round , guest bathroom clumsily designed for door opening, front door entrance had dried concrete or stucco difficult to remove, door hinges had paint. Nothing large but most minor size issues.

.quality of finish average..sub contractors average

Lots of issues with this new build, and very slow response to fixing the issues. Thought the Pulte brand would signify high quality and dependability. Not seeing that so far.

They need to be more proactive after you buy your home.

I think some of the work was rushed but overall good.

Nice looking house but quality was very disapppointing. We built with Centex in Bridgetown when they were independent and there was no comparison in quality. . Some of the stuff we experienced was really poor quality and should have been caught before we moved in. Doors were unsafe, window frame was damaged and cheaply fixed. Panel doors didn’t close. Etc,etc.

Thoroughly inspect home prior to closing. Have any issues addressed during the building process and before closing. Even though there is a warranty, it is much easier to have any visible issues corrected before moving in to your new home rather than afterwards. Think the quality of the finish work needs to be improved and work of contractors monitored more closely (especially tile contractors, drywall contractors, and finish (trim, paint) and held to a higher standard.

Our new home has many minor quality details that have required and continue to require attention. We have a great warranty representative that stays on top of our issues and keeps us informed. It seems as though the home was finished quickly by subcontractors without the attention to detail that I am accustomed to. In comparison, when we finished our new primary home in another state the contractor walked us through the finished product and pointed out the quality of fit and finish. In this home it seems like the attitude was "it's finished, now you go and find the problems". Overall we are very happy with the home and the community but somewhat disappointed with the workmanship. ... More

Overall I happy with the experience with minor issues.

Rushed into closing when construction manager was not even aware. Very disappointing.

Make sure you have everything complete and to you standards before you move it. Once you get your keys it take weeks/months to get what should have been complete/fixed done.

Sales staff are great to work with. Good follow-up / communication. However, build quality when it comes to the minor details could improve. It's the little things that can make/break ones opinion.

This is the second home I purchased from Pulte , the first home everything went smoothly everything was in place and it was well built . The design center was informative and helped picking and choosing design products . The new purchase was a little different , the home seems to be well built, but we have a problem the design center . When picking finishes and appliances there was a problem . When picking the appliances , we were not informed by the design sales person that the refrigerator that we had pick did not fit in the opening . The refrigerator should have been cabinet height but the standard refrigerator protrudes from the cabinets by 8” .I am hoping that John Mc Murray the problem adjuster can correct this issue. ... More

We have built several homes, but never from a distance. Initial contact and questions were handled. Decisions made by Pulte during construction were questionable and we were never consulted. Now decisions and construction quality are "our problems". We understand getting the best price, and Pulte did good with that, however the cost in attention to detail is higher than we would have liked. Still happy with the design, but we will be "fixing" our NEW home for some time to come.

We reported a dying tree 2 weeks after we closed and the Pulte Customer Service manager refused to address the issue first saying it was recovering from its cigar cut ( it was not) and then said it was our problem and the HoAs problem. He basically told me he would no longer answer any email regarding this issue. The landscaping company found out about the issue, and their manager came out the same day, looked at the tree and agreed it was bad, and had it replaced a few days later.

When contacting customer care manager or office I’m always left feeling that I’m not important to them. Too much reliance on email communication and cell phone contacts should be mandatory. The basic tone is we’re here to help with issues but you’ll just have to wait until we get back with you and not how you would like (call) but how we like (email) especially when explicitly asking for a phone call when email is ineffective due to needing to discuss issue further.

Rushed in the very beginning to give a rating on how pleased we were. After being here for a little over a month I can see why...

Still have painter and stock People coming to fix stuff

Pulte did provide what was contracted and overall we are satisfied with the finished product, even though it was over 2 months late., However some , "fit and finish" and punch list items remain unresolved after over 30days. Text, emails, person-to-person contact with the "Construction Sup" have resolved only some minor issues. But remaining issues : Missing expansion joints on Concrete garage floor, excessive gaps and leaks shower door are still remain unresolved .