Pulte Homes Reviews in Jacksonville St. Augustine, FL

Our experience started strong with the sales and design center. It fell apart when the construction department took over for the actual work. We now understand why people pay more for “custom” built homes and if we build again that’s what we’d do. We’ve compared them to ours and their better quality and finish is undeniable. This is our second Pulte new home in five years, same area. We paid nearly double the price for an unbelievable decline in workmanship. Dustin and Nathan set high expectations for quality throughout the process and they fell well short. We closed 56 days ago and we’re still struggling to get the closing checklist items complete. Our final superintendent, Nathan, never came back after we closed choosing to not honor his word to complete the work. Warranty finally met with us yesterday so we’ll see what actually gets done. We expressed our concerns in comments and ratings on Pulte’s own survey. They haven’t contacted us which tells me their management team and CEO do not value the survey or customer feedback. Dear Pulte, prove you care. Read home owner surveys for the Preserve at Bannon Lakes and call us. ... More

My experience is not great . Lot of issues with the construction and poor job on the construction

I don’t even know where to begin, I probably wouldn’t go with another pulte home if I had to. Scraps left behind in my new house when I moved in, work wasn’t completed correctly. Basically no effort in making sure it was fixed correctly. Dustin yelling at my partner for having concerns over the quality of the work done on the house. Honestly it was the quality of the craftsmanship of the house that soured the whole process for me.

Pulte has a big problem in the Double Branch Community with the contractor living in unfinished homes, not to mention the using of the bathrooms in homes that are pending purchase. As, a buyer I stressed that the homes remained locked unless work was being done in them.

This is mine third time buying a home and by far was the worst experience as far as quality of work

It seems everything is to be blamed on Covid. But the simple fact is that they like all the builders want to be at the top, and they really could care less about what we want. The sales team was really nice and very knowledgeable with regards to their product. then we got to to work with their mortgage company who was spot on very helpful. Then it came to the building of the home. At one time we thought that the builder offered a good quality product. Our overall experience and confidence of this builder is really quite low not what we initially thought.. They continue to push back on 4 major issues we have in our NEW home (ie….cannot get materials, repairs to damaged countertop and more) I compare it to when buying a NEW car…there are 4 wheels and tires on a car and one wheel is damaged and too small, they fix it, but Pulte seems to think to think that the damage to the material has been repaired and try to tell me that it is with-in code. They have have such poor management of their homes and their trades as they have no one to oversee the work…again its not our fault that they have over committed and under delivered. What you see in the models (wrong cabinets for instance) is not what you are getting…no pride no workmanship. Really sad! ... More

I feel like many of the delays I was not kept honestly aware of. The project manager sent a funny joke that i did not need. I just wanted honesty as to the progress of the home. It was a fast move in sale so they said and it took from November to July to complete.

Everyone is excited and has answers before the sale, after closing no one keeps their promises.

I closed on my home even though there were issues pending. One month and a half later, I still have major issues regarding the landscaping. So if possible, do not close on the home if you have issues pending.

We love our FLOORPLAN. The process caused so much unnecessary stress and frustration though. Our sales rep would tell us one thing, then lie and say she never said it ( though i had all the proof ) miscommunication was a constant issue. It wasn’t until after we closed we found out we lived in an area where you hear gunshots, ringing almost every day. As if they purposely scheduled us on days and times that the gun range was closed. The design center team told me at my first visit that I could not get something in my floor plan later found out that I could have gotten the specific upgrade. We had to go months without any updates because our initial construction manager was incompetent and decided to leave the company. In that time of having no construction manager and no updates, the contractors were building us the wrong floorplan layout, and it wasn’t until we decided to stop by, we made them stop what they were doing. Our new construction manager, Chris tried his very best to make The rest of the process smoother for us but I had to get with him also for wanting us to close with a known hole in our drywall behind our kitchen oven range and the backsplash. The one good thing I can’t say is one of the upper management personnels did ask us how they could rectify all of our issues that we experience but before we could answered, Pulte legal team, decided to hit my realtor with a cease and desist Because my realtor called them out on everything shady they were doing and held them accountable. Even after that, the issues still continued. The final straw that made me completely over Pulte is the fact that our closing was pushed out one week due to Pulte, not completing the requirements from the appraiser report. And each time the appraiser came out to our home, with the OK from Pulte, and being advised that all items have been fixed, all items were in fact NOT fixed, causing us as the buyers to pay THREE!! additional appraiser fees of $785 EACH. Pulte should have fixed the issues the first time and they didn’t care how it affected us as the buyers. Pushing our closing out because the home was not ready also made us accrue additional closing fees because we closed in the beginning of a new month. Thousands of dollars we lost out on because of that. And lastly, Pulte promised to give us about $45,000 worth of incentives regardless of the lender we chose.(In house or outside) . This was listed in our contract and verified multiple times. The moment Pulte got notice that we were going to stick with our outside Lender, Pulte decided to be really nasty and push our closing up 3 weeks , Thinking we would not be ready as the buyers when again, they were the ones who did not have the home appraisal inspection ready) and all of the incentives they were going to give us they decided to put on the buyer side of the CD documents after they realized we were scheduled to receive money back at closing On top of the adjustments we received for all of the inconvenience during our process. Real nasty work I tell ya! When we finally made it to our closing day, pulte gave the other five buyers a closing gift, i know because they made us wait 3 hours for our keys and we saw all of the bother buyers being handed a gift, but they did not give us one at all. Now that we have been in our home for two months, we experienced a leak in our secondary bathroom. Because the shower head was switched out, Warranty tried to blame the leak on that and did not want to fix it. The plumbing contractors they use actually sent out an apprentice worker to our home to rectify the leak issue and this apprentice specifically stated that he apologize, he only been on the job for five weeks and he had no idea what he was doing or where the leak was coming from. Pulte cut a square in our drywall To try to see where the leak was coming from and have yet to come back out and fix it . we hired our own professional plumbers to come out and rectify the issue and they were able to confirm within minutes the leak had nothing to do with us having the showerhead switched out, but it came from the piping behind the wall that was not screwed on tightly. This would have only been found by cutting a hole in the wall. It’s mind blowing that their contractors could not find the issue though. Pulte has yet to come out And repair the drywall. And they also do not want to fix the issue in my owners bathroom because my shower It has been spray-painted, but the issue is also too. The owners bathtub as well, and those fixtures have not been switched at all. The issue is behind the walls though.. so far, those are the major issues that we are experiencing after closing everything else seems to be fine. We paid for the tv mount upgrade in every room, so that The cords Would be behind the wall, but we cannot use that feature because whoever installed it install the piping for the cord and the electrical socket too far apart . but I’m more than sure that is because I stayed on top of there every morning throughout the process to make sure nothing else would Causes any major issues. ... More

Some issues. Several times we were given financial numbers that were not accurate. Estimated monthly Mortgage numbers were misrepresented (low balled) and our $160 HOA fees became $190 in less than a monthl (with no notification). It has been almost a month and several of our issues with the house’s construction still remain outstanding. Proffered repair timelines have not been met and we are still uncertain as to operating policies that govern the community. Almost get the sense that Pulte is rushing to sell their few remaining houses and become move on. Out house is beautiful and the community offers a nice environment however we are experiencing some regrets with respect to our home buying experience. Sales people were nice but not totally transparent, Building supervisor (Ryan) and warranty rep (Bruce) are nice bur a little overwhelmed. Thanks for the opportunity to provide my thoughts, ... More

Sloppy workmanship sums it up.

The contract process was great. Terry in double branch was very informative and communicative and everything was great. Our first construction manager, Sonny, was also great and gave us timely updates. Our second construction manager, Matt, pretty much ghosted us. We were halfway across the county and really looked forward to the updates, but they just stopped. Our third construction manager (That's right we had 3), Justin was much better and sent updates and responded to all questions. However, there was a list of things that needed to be fixed prior to closing, which I was promised was fixed, that after living here for a month, were clearly not fixed. The roof was leaking prior to closing, was told it was fixed. It certainly wasn't. Some of my walls were missing insulation, not fixed until well after closing. Floors were uneven. Still are. I expected some issues with a new build, but there are way too many. Again, beautiful house, too many issues. ... More

We had no say in how the house was laid out on the property. The house was placed 5 feet away from the property line on one side leaving a large piece of property on the other side. We were just told it had to be this way. If this was pointed out to me in the beginning I probably would not have bought the house for that lot. As work was being done on the house, we pointed out several issues that needed to be fixed, most were fixed but some were still unresolved when the time came for the walk-through. We were assured that they would be fixed before the closing, one week later. Well the closing date came and the issues were not fixed. I was lied to through out the build process and at the end. I would not buy another new build from Pulte. ... More

After 3 days of purchase, the Toilet was already clogged, causing the main bathroom to have sewage and excrements coming out from the bathtub drain. We called for an emergency repair, but unfortunately, it was a holiday and we did not get a response immediately. Once I got a response, the plumber informed us that my issue was not considered an emergency since I had 1 of 3 toilets/bathrooms working. Plumber did not show until the next day around noon.

It's been a long journey, with no end in sight. We are not happy with the deficient workmanship of the trades Pulte hired. Little attention to detail on the finishes leading to multiple delays in closing. To say that this process has been very frustrating is an understatement and would not recommend this builder to anyone. People are nice, but this is our home, and unfortunately, they did not take that in consideration. They say they understood our concerns, but they didn't. Piece of advice: be vigilant and hold builders accountable throughout the home building process.

Jen has not responded to my email, texts, nor calls. I’m still waiting on my refund for hotel and truck expenses. I was not able to move in my house on the closing day.

Consistent delays and poor communication up front. Once our Project Manager was fired, things turned around, but the damage has already been done.

They have good intentions but are seemingly inept at providing good service after the sale due to cut rate vendors and poorly trained personnel. Too much sloppy workmanship. They utilize your home after it's sold as a model/sample for other prospective home buyers. The materials specified are somewhat inferior at times and quite a bit of the workmanship is far from superior.

If I had not stopped at the construction site every week, many things would not have been fixed until it was too late. Plumbing in the wrong place. Air conditioner pad in the wrong place. Electrical disconnect and service outlet for A/C in the wrong place. Contractors smoking in the house. Shower stall glass in master bathroom not caulked. Garage door controls on garage wall reverised. Screen for patio door bad, still waiting after a month and half to be replaced and installed. Base trim cut wrong but installed anyway. Hallway wall by third bedroom not plumb...

Pulte homes, St. Augustine, FL division did not deliver the home on time, did not make sure all the issues found in the pre walkthrough are addressed by the closing date. The post sales support team is not even responsive. No progress on the issues raised during the final walkthrough nor any communication on their plan in addressing the issues raised. This division is only interested in making the sale and making the money. They are least bothered about the customers or their satisfaction. They have a few good employees that certainly want to help the buyers. But the rest of their culture from top to bottom is careless towards customers. I highly suggest to stay away from Pulte homes, St. Augustine, FL division. ... More

There are a lot of little quality issues. I felt rushed through and not truly given a punch/quality walk through. Now have a safety issue and rather than discuss the issue with me people just showed up and in a poor attempt to fix without any notification the work was going to be preformed. I think communication has been horrible since we have closed.

My wife and I were initially very excited to buy from Pulte, as on the surface, it looked like a great operation and a great value. Now that we have been Pulte homeowners for two months, that has changed to dread. We found that it was necessary to constantly complain about every little detail to have any hope of quality in the home. The painting and drywalling is atrocious, and we are on our 3rd round of repairs/paint on that. The grout work for the tile is filled with holes. When we moved in, the movers couldn't believe it was a new house because they were finding so many defects in walls/floors/doors on their house survey BEFORE moving anything inside. We had to have our floors professionally cleaned prior to moving in because they were unable to remove all the dirt/mud they had brought inside on their boots. As for appliances, they installed a dented microwave and a broken oven (door was bent). Nothing was leveled (doors, fixtures, wall switches). They refuse to properly protect the house from water runoff. The gutters essentially dig holes at the side of the house, and despite listing this issue prior to closing, they simply filled in the hole and then said it was not part of their warranty. Overall, I wish I had used a different builder as I feel like my brand-new house was not built well and the interior certainly doesn't feel new with all the paint, trim, and drywall defects. ... More

By far one of the worst experiences of home building we've ever dealt with. We've been in our home for just shy of 8 weeks & we currently have 40 work order tickets submitted for issues in our home. The quality is beyond poor !! And next week, movers are coming to remove everything from our 2nd floor due to subfloor issues which we report MONTHS before closing. The experience has sucked every ounce of joy from us. We will never recommend Pulte. We just want all of our issues resolved so we can live in a home we are paying a fortune for. And some form of compensation since we are missing work for repairs and essentially cannot even use our 2nd floor of our home as it is intended. The exterior of our home is awful - splintered woods, sharp unseamed metal edges, damaged wood, etc. The list goes on. We were patient with the home build (we were told we'd close in July/August & didn't until December). We requested quality from the man in charge of our home & what we got couldn't be further from that. While the person in charge of warranty has been helpful, they too expressed our home shouldn't have went to close with the amount of issues we are experiencing. The man in charge of building this home should be ashamed of himself for the home he left us. He promised to fix things even after close & they weren't done. After 8 weeks, we are still left with cabinets damaged throughout, no scribe/trim in several places of our home, a patio covered in rust spots, doors with damage, etc. The list continues. We are sad that our new home is filled with stress of issues rather than joy and happiness. It is not okay, at all !! Someone needs to be held accountable for the extremely poor quality of our home. We used Pulte for our first home build and it was a great experience which is why we chose Pulte again. And to be honest, I wish we wouldn't have. The experience this time around was polar opposite. ... More

Experience was not good. My wife and I both feel this was a bad experience and would not recommend using Pulte as a builder.