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Pulte Homes Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Pulte Homes.
Read all 339 verified reviews from homeowners that built a new home with Pulte Homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Jacksonville-St. Augustine Area
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Customer Reviews
The lack of care for details to the construction of the home
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Saint Augustine, FL
There is no consistency in the quality of workmanship in the contractors that are hired in each of the homes built.
Pulte Homes responded:
We are so sorry to hear that you are disappointed in the workmanship of your home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - The experience with Pulte Homes was horrible.
- Anonymous
- Verified HomeBuyer
- April 21, 2021
- St Augustine, FL
The experience with Pulte Homes was horrible. We’ve had numerous issues and many have taken a long time to fix and some will probably never get fixed. The attention to detail when doing the finishing was not done at all. Painting and caulking are just to name a few. We had electrical issues and a major drainage problem in our backyard that still has not been corrected. We expected somethings would need to be corrected in a new home but ours was over the top.
Pulte Homes responded:
We are so disappointed to hear that you have had a negative experience and that you are unhappy with your new home. We would like to help escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Love my Pulte home!
- Kimbridge W.
- Verified HomeBuyer
- April 16, 2021
- Jacksonville, FL
Love my Pulte home! Thanks team.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Sloppy workmanship. No attention paid to details. Paint slopped on tile floors. Electrical problems. Plumbing problems. Left us with a back yard that is so steep you can’t walk safely and probably no option for us to have a normal fenced back yard.
- Brian E.
- Verified HomeBuyer
- April 08, 2021
- St Augustine, FL
Sloppy workmanship sums it up.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with your home. We would be happy to discuss any unresolved concerns or additional feedback you have. In order to do so, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Pulte Homes - I love my home, HATE my back yard.
- Glynda D.
- Verified HomeBuyer
- April 08, 2021
- Jacksonville, FL
I love my home, HATE my back yard. It is the worse job of laying sod I have ever seen. The sod was half dead when it was layed and already infested with dollar week. The grading seems to be off b/c every time it rains more soil washes out from under the sod causing ruts to form that you can't see but you can practically twist an ankel in if not careful.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
Pulte Homes - Great price and good value
- Richard L.
- Verified HomeBuyer
- March 03, 2021
- St Augustine, FL
Great price and good value
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was a relatively pleasant experience.
- Dale Z.
- Verified HomeBuyer
- March 03, 2021
- St Augustine, FL
It was a relatively pleasant experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Pulte Homes - We had a great and smooth process with Pulte!
- Anonymous
- Verified HomeBuyer
- March 03, 2021
- Saint Augustine, FL
We had a great and smooth process with Pulte!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - This is the most logical place to buy a home.
- Andrew S.
- Verified HomeBuyer
- February 02, 2021
- Jacksonville, FL
This is the most logical place to buy a home. You get the best value for a brand new home!!! Buy today!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Terrible experience!
- Brenda C.
- Verified HomeBuyer
- January 27, 2021
- St Augustine, FL
Terrible experience!! They don't pay their bill. I would never ever recommend this builder to my worst enemy!!!
Pulte Homes responded:
We are so disappointed to hear that you had a terrible experience working with us. We would be happy to address any concerns you have or discuss this negative situation. In order to do so, please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
site foreman
- Gary A.
- Verified HomeBuyer
- January 27, 2021
- St Augustine, FL
Site foreman was the most responsive and thorough we've seen
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Professional team
- Brandon J.
- Verified HomeBuyer
- January 06, 2021
- Saint Augustine, FL
We loved the team we had during the build. They went above and beyond.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very responsive to my questions and flexible with my closing date.
- Michael M.
- Verified HomeBuyer
- December 10, 2020
- Ponte Vedra, FL
Pulte Mortgage and Title were phenomenal. I purchased a model, so I would say that this comes without the standard warranty and i should have done a little more checking before the purchase. But the sales and project management team were very good themselves as well.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Pulte Homes - Had a great experience with purchasing my home
- Anonymous
- Verified HomeBuyer
- December 09, 2020
- Jacksonville, FL
Had a great experience with purchasing my home
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
everyone we dealt with from Pulte was reassuring and helpful we felt like you were on our side.
- Timothy R.
- Verified HomeBuyer
- December 08, 2020
- St Augustine, FL
The entire experience was as well planed out as we could have hoped for. they set a time line and and met it every step of the way. They did what they said they would d0. they made us comfortable all through the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great buying experience, amazing product.
- Katina T.
- Verified HomeBuyer
- December 01, 2020
- Ponte Vedra, FL
Great buying experience, amazing product.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Responsiveness of builder and attention to detail was outstanding!
- Joseph D.
- Verified HomeBuyer
- November 08, 2020
- Ponte Vedra, FL
Responsiveness of builder and attention to detail was outstanding!
Pulte Homes responded:
We are so pleased to hear that you have had a great experience! Thank you for sharing and we wish you all the best in your new home. ^AS
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Pulte Homes - Buying was easy Louis was very helpful.
- Joan F.
- Verified HomeBuyer
- November 06, 2020
- Saint Augustine, FL
Buying was easy Louis was very helpful.Be aware that finishes are limited
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Great Salesperson with ongoing communication!
- Bonnie Q.
- Verified HomeBuyer
- November 03, 2020
- St Augustine, FL
I do love my new home! The design, features and options are exceptional! I believe there could be improvement in the final stages of completion before closing. The house had paint paint drips on the floor tile throughout the house, the washer was not fully installed causing a flood during the first load and the house was not properly cleaned prior to move in. A Pulte punch-out team would be ideal to to take care of these concerns prior to move in. The warranty manager has efficiently addressed most of the concerns identified after moving in.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
The lack of coordination between the different Pulse group!
- Martine A.
- Verified HomeBuyer
- October 30, 2020
- St Augustine, FL
People were very friendly but don't know who has to communicate was. I received the papers concerne the HOA about 3 weeks after having signed and paid my house. I was told the we will be informed about the activities that are organise it is now 3 months that I moved in the house and still haven heart anything,
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
Good Design and prices
- Gloria M.
- Verified HomeBuyer
- October 28, 2020
- Jacksonville, FL
I loved the design and materials it is a good price include for what they offered, I loved this company because they are honest about what they are selling you, they show you two models houses, one house without upgrades and another one full upgrade, that’s tells you a close Idea how it’s gonna be the house what you want. Others builders just shows the houses full upgrade just because they want to sell.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Pulte Tidewater / Nocatee
- Angela R.
- Verified HomeBuyer
- October 22, 2020
- Ponte Vedra, FL
I love Pulte Homes. The entire Building Team experience was excellent, extremely responsive and thorough. The workmanship was very good. Would recommend Pulte as a Builder any day, all day.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
How helpful everyone was. Especially John Monaco
- Karen T.
- Verified HomeBuyer
- October 22, 2020
- St Augustine, FL
The house is well built. Insulated well and love the fact I have the lake behind me. They were willing to include some incentives to make the purchase more enticing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pleased but not wowed.
- Robert G.
- Verified HomeBuyer
- October 20, 2020
- St Augustine, FL
Disappointed in the attention to detail. Paint chips here and there. Nicks here and there. Flaws were not obvious but we are neat freaks and maybe expected everything to be perfect. Love the floor plan and the sunsets.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Kinda takes the shine off of building a new house.
- Jason C.
- Verified HomeBuyer
- September 10, 2020
- Jacksonville, FL
We have an issue with mud. Mud from the lot next to us is flooding over to our lot. The mud is about 1 and a half to 2ft deep. It runs the length of our backyard. This mud patch never dries. It is a very very bad smelling mud. 100% because of improper containment and barrier of adjacent lot that is not built yet. This has caused a nightmare for us when our two dogs go out to do their business.They are tracking mud and sand back in to the house everyday. This has been a constant battle for a few months now.Kinda takes the shine and joy out of buying a new house. Our construction manager Nate ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
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