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- Jacksonville-St. Augustine, FL
Pulte Homes Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Pulte Homes.
Read all 346 verified reviews from homeowners that built a new home with Pulte Homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Jacksonville-St. Augustine Area
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Customer Reviews
Pulte Homes - Had to lock at a higher interest rate & was charged origination
- Anonymous
- Verified HomeBuyer
- July 02, 2021
- Saint Augustine, FL
Had to lock at a higher interest rate & was charged origination fees. Had a salesperson who took pics of progress since we were out of state. Helpful. Also called us bi-monthly to give us updates. Had a two month delay to close due to lack of builder supplies & appliances. Took 7 mos for a tiny home. A lousy lot...
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Fixing minor issues before we closed and moved in.
- Kenneth M.
- Verified HomeBuyer
- June 30, 2021
- Saint Augustine, FL
This is our second Pulte home. This time, we purchased one of the models so lots of people had been in the house. Jeff, the sales rep, worked with us on pricing and timing of the purchase. Ryan, the construction manager, did the pre-closing walk-through with us and noted/took care of all the minor issues in a very professional manner.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Several financial items were misrepresented
- Josef H.
- Verified HomeBuyer
- June 29, 2021
- Saint Augustine, FL
Some issues. Several times we were given financial numbers that were not accurate. Estimated monthly Mortgage numbers were misrepresented (low balled) and our $160 HOA fees became $190 in less than a monthl (with no notification). It has been almost a month and several of our issues with the house’s construction still remain outstanding. Proffered repair timelines have not been met and we are still uncertain as to operating policies that govern the community. Almost get the sense that Pulte is rushing to sell their few remaining houses and become move on. Out house is beautiful and the ...
Pulte Homes responded:
We are so sorry to hear that you had a frustrating experience building your home with us and are experiencing issues after closing. We would like to help address your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to write a review. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Pulte Homes - Things were done very promptly when buying house.
- Denise S.
- Verified HomeBuyer
- June 11, 2021
- St Augustine, FL
Things were done very promptly when buying house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales man was excellent
- Anonymous
- Verified HomeBuyer
- June 02, 2021
- St Augustine, FL
The w Quality of workmanship poor
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Pulte Homes - Pulte made things very easy to deal with.
- Joseph H.
- Verified HomeBuyer
- May 26, 2021
- St Augustine, FL
Pulte made things very easy to deal with. Keeping us informed every step of the way. Walk threws in different fazes of completion.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Ryan did an outstanding job, taking leadership when our salesperson
- Kimberly H.
- Verified HomeBuyer
- May 26, 2021
- St Augustine, FL
Ryan did an outstanding job, taking leadership when our salesperson was relocated 3 months before we closed. He responded to our needs promptly and to our satisfaction.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
The lack of care for details to the construction of the home
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Saint Augustine, FL
There is no consistency in the quality of workmanship in the contractors that are hired in each of the homes built.
Pulte Homes responded:
We are so sorry to hear that you are disappointed in the workmanship of your home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - The experience with Pulte Homes was horrible.
- Anonymous
- Verified HomeBuyer
- April 21, 2021
- St Augustine, FL
The experience with Pulte Homes was horrible. We’ve had numerous issues and many have taken a long time to fix and some will probably never get fixed. The attention to detail when doing the finishing was not done at all. Painting and caulking are just to name a few. We had electrical issues and a major drainage problem in our backyard that still has not been corrected. We expected somethings would need to be corrected in a new home but ours was over the top.
Pulte Homes responded:
We are so disappointed to hear that you have had a negative experience and that you are unhappy with your new home. We would like to help escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Love my Pulte home!
- Kimbridge W.
- Verified HomeBuyer
- April 16, 2021
- Jacksonville, FL
Love my Pulte home! Thanks team.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Sloppy workmanship. No attention paid to details. Paint slopped on tile floors. Electrical problems. Plumbing problems. Left us with a back yard that is so steep you can’t walk safely and probably no option for us to have a normal fenced back yard.
- Brian E.
- Verified HomeBuyer
- April 08, 2021
- St Augustine, FL
Sloppy workmanship sums it up.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with your home. We would be happy to discuss any unresolved concerns or additional feedback you have. In order to do so, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Pulte Homes - I love my home, HATE my back yard.
- Glynda D.
- Verified HomeBuyer
- April 08, 2021
- Jacksonville, FL
I love my home, HATE my back yard. It is the worse job of laying sod I have ever seen. The sod was half dead when it was layed and already infested with dollar week. The grading seems to be off b/c every time it rains more soil washes out from under the sod causing ruts to form that you can't see but you can practically twist an ankel in if not careful.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
Pulte Homes - Great price and good value
- Richard L.
- Verified HomeBuyer
- March 03, 2021
- St Augustine, FL
Great price and good value
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was a relatively pleasant experience.
- Dale Z.
- Verified HomeBuyer
- March 03, 2021
- St Augustine, FL
It was a relatively pleasant experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Pulte Homes - We had a great and smooth process with Pulte!
- Anonymous
- Verified HomeBuyer
- March 03, 2021
- Saint Augustine, FL
We had a great and smooth process with Pulte!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - This is the most logical place to buy a home.
- Andrew S.
- Verified HomeBuyer
- February 02, 2021
- Jacksonville, FL
This is the most logical place to buy a home. You get the best value for a brand new home!!! Buy today!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Terrible experience!
- Brenda C.
- Verified HomeBuyer
- January 27, 2021
- St Augustine, FL
Terrible experience!! They don't pay their bill. I would never ever recommend this builder to my worst enemy!!!
Pulte Homes responded:
We are so disappointed to hear that you had a terrible experience working with us. We would be happy to address any concerns you have or discuss this negative situation. In order to do so, please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
site foreman
- Gary A.
- Verified HomeBuyer
- January 27, 2021
- St Augustine, FL
Site foreman was the most responsive and thorough we've seen
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Professional team
- Brandon J.
- Verified HomeBuyer
- January 06, 2021
- Saint Augustine, FL
We loved the team we had during the build. They went above and beyond.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very responsive to my questions and flexible with my closing date.
- Michael M.
- Verified HomeBuyer
- December 10, 2020
- Ponte Vedra, FL
Pulte Mortgage and Title were phenomenal. I purchased a model, so I would say that this comes without the standard warranty and i should have done a little more checking before the purchase. But the sales and project management team were very good themselves as well.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Pulte Homes - Had a great experience with purchasing my home
- Anonymous
- Verified HomeBuyer
- December 09, 2020
- Jacksonville, FL
Had a great experience with purchasing my home
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
everyone we dealt with from Pulte was reassuring and helpful we felt like you were on our side.
- Timothy R.
- Verified HomeBuyer
- December 08, 2020
- St Augustine, FL
The entire experience was as well planed out as we could have hoped for. they set a time line and and met it every step of the way. They did what they said they would d0. they made us comfortable all through the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great buying experience, amazing product.
- Katina T.
- Verified HomeBuyer
- December 01, 2020
- Ponte Vedra, FL
Great buying experience, amazing product.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Responsiveness of builder and attention to detail was outstanding!
- Joseph D.
- Verified HomeBuyer
- November 08, 2020
- Ponte Vedra, FL
Responsiveness of builder and attention to detail was outstanding!
Pulte Homes responded:
We are so pleased to hear that you have had a great experience! Thank you for sharing and we wish you all the best in your new home. ^AS
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Pulte Homes - Buying was easy Louis was very helpful.
- Joan F.
- Verified HomeBuyer
- November 06, 2020
- Saint Augustine, FL
Buying was easy Louis was very helpful.Be aware that finishes are limited
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
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