Pulte Homes Reviews in Jacksonville St. Augustine, FL

It’s been almost a month since we moved in to our new built home by Pulte, tons of issues, electrical, missing finishes, poor quality and issues never resolved after multiple inquires during build. Pulte hires sub-contractors where Quality work is never checked by Pulte construction manager, tons of things were overseeing and not completed, found many problems after living almost a month. Breakers kept tripping, missing light fixtures, holes on under eaves the size that birds could a home inside attic, walls not straight, too many to list

I had bad experience with buying this house ' and hope no one has to go through my Experience "and still have problems with taking care of everything the builder getting back to me.I have little hope with my expectations and only person who have meet my Experience was Ms.Terry the sales person.

Beautiful, high quality workmanship. Very professional and responsive team, I enjoyed working with Pulte and would recommend them and their product to anyone.

From the moment we met the Pulte team on property all throughout the loan process to the closing. The company was classy. We are pleased with everything and everyone we dealt with. Zach was fantastic showing us around the property and finding a home that we loved. Christina and Todd helped us every step of the way with the loan process. I can’t say enough about how great they were. Numerous emails sent back and forth to get all the details situated. We are grateful to have gone with Pulte!

Everything was fast and easy thanks to all

My Pulte home buying experience was good!

Dave with warranty department is unresponsive and lacks organization and communications skills. Not sure how or why he allowed to work in this field.

When choosing a home, we considered not just what we wanted now but what would make sense in the future, such as space family gatherings, visits, and resale value. Summer Nay was the right choice for us! Buying a home was a fulfilling experience. It felt like a smart financial move and provided a sense of security and accomplishment. If you’re prepared for the financial responsibility and long-term commitment, owning a home is definitely worth it. Pulte made this an overall pleasant experience! Clair & Gary S.

The best experience was a meet very helpful and professional people working for the Pulte company. Always here for me and go extra mile is Nadia Peppe and Nathan Littlefield!! Thank you

I'd like other potential new homeowners to know that they should not close on any empty promises. In other words, do not take over your new home until everything (repairs/owed parts and or equipment) has been 100% satisfied. Just because there may be a warranty in place, a new homeowner should not have to dip into their warranty on day two of one taking over their new home. You do not want to be left wondering, "How much lipstick is on that pig"? I do not need Sonny (Senior Construction Manager) telling me he's completed thousands of homes, and my concerns are minimal (not exact words). He's completed million-dollar homes, and he never had any issues. Well, I see the materials going into my home, and I am not ok with split wood due bad nail placing or simply bad wood (materials). Currently, I'm left to listen to my neighbors with their complaints of having to still wait for their repairs to be completed, months later. Tonight alone, my neighbor has a leak from the second floor to the bottom. How long will that take to be repaired. This is one of many complaints she has. I have emailed my concerns (list of 21 and growing) with only about four items being addressed. I am trying to reframe from bringing in someone that WILL have my repairs fixed. I will reach out to my crew next week Monday 7 Oct 2024 and my concerns will be addressed then. I refuse to wait months for resolution on something that should have never taken place. Thank you for reaching out to me. ... More

The home buying was great, but some of the materials used and the workmanship is poor, I am still fixing mistakes. Not one thing addressed at the walk-through was fixed before moving in, very poor CS.

I don’t even know where to begin, I probably wouldn’t go with another pulte home if I had to. Scraps left behind in my new house when I moved in, work wasn’t completed correctly. Basically no effort in making sure it was fixed correctly. Dustin yelling at my partner for having concerns over the quality of the work done on the house. Honestly it was the quality of the craftsmanship of the house that soured the whole process for me.

The contract process was great. Terry in double branch was very informative and communicative and everything was great. Our first construction manager, Sonny, was also great and gave us timely updates. Our second construction manager, Matt, pretty much ghosted us. We were halfway across the county and really looked forward to the updates, but they just stopped. Our third construction manager (That's right we had 3), Justin was much better and sent updates and responded to all questions. However, there was a list of things that needed to be fixed prior to closing, which I was promised was fixed, that after living here for a month, were clearly not fixed. The roof was leaking prior to closing, was told it was fixed. It certainly wasn't. Some of my walls were missing insulation, not fixed until well after closing. Floors were uneven. Still are. I expected some issues with a new build, but there are way too many. Again, beautiful house, too many issues. ... More

The overall build is good quality work. Some missed exterior workmanship, attention to detail.

Our experience purchasing a home from Pulte Homes was incredibly frustrating from start to finish. While the initial contract signing process was smooth and gave us hope for a good experience, everything went downhill from there. The communication throughout the process was almost nonexistent. Even with the Design Center, we had to constantly follow up just to get basic information. Many options were not clearly presented to us, and we later learned, after visiting other homes, that several choices we would have considered were never even mentioned. The construction process itself has been riddled with issues. There are still unresolved problems, and despite reaching out multiple times to the construction engineer, we've received little to no response. Closing was, by far, the worst part of the entire process. For nearly two months, we had zero communication. We emailed everyone, from senior managers to salespeople, mortgage agents, and others, but received no replies. We were left in the dark, wondering if we would even be able to close on this house, and at one point, we seriously considered starting the search for a new home elsewhere. In short, we are deeply disappointed with the lack of communication, transparency, and professionalism throughout the entire process. We expected more from a company like Pulte, and unfortunately, they failed to deliver. ... More

My wife and I were initially very excited to buy from Pulte, as on the surface, it looked like a great operation and a great value. Now that we have been Pulte homeowners for two months, that has changed to dread. We found that it was necessary to constantly complain about every little detail to have any hope of quality in the home. The painting and drywalling is atrocious, and we are on our 3rd round of repairs/paint on that. The grout work for the tile is filled with holes. When we moved in, the movers couldn't believe it was a new house because they were finding so many defects in walls/floors/doors on their house survey BEFORE moving anything inside. We had to have our floors professionally cleaned prior to moving in because they were unable to remove all the dirt/mud they had brought inside on their boots. As for appliances, they installed a dented microwave and a broken oven (door was bent). Nothing was leveled (doors, fixtures, wall switches). They refuse to properly protect the house from water runoff. The gutters essentially dig holes at the side of the house, and despite listing this issue prior to closing, they simply filled in the hole and then said it was not part of their warranty. Overall, I wish I had used a different builder as I feel like my brand-new house was not built well and the interior certainly doesn't feel new with all the paint, trim, and drywall defects. ... More

Had no luck whatsoever with the Construction Manager. As far as the house goes - pain dealing with Developer Controlled Architectural Committee for simple approval. Paid extra for a tiled shower and Pulte didn't even include a soap/shampoo alcove.

Construction manager, Tyler was great. I live about 900 miles away. Every week, Tyler sent pictures to show the progress. On the final walk through there was a problem with my kitchen sink. Tyler had it replaced immediately. I'm so happy he was assigned as my construction manager.

Title office was excellent. Project manager is exceptional.

Weekly updates during build were excellent and included pictures. Found many issues after move in but are being addressed as needed.

Sales representative Cheryl was very informative, told us of options and responded to all of our questions and concerns. Our Closing was seamless and only took 40 minutes. The project manager, did our Walkthrough and addressed 2 minor concerns we had. Overall, so happy with the Pulltie systems and processes. Js

I closed on my home even though there were issues pending. One month and a half later, I still have major issues regarding the landscaping. So if possible, do not close on the home if you have issues pending.

We had a wonderful experience working with our Pulte team. Our sales manager Terry was a wealth of knowledge about the home we were interested in. Once we were under contract our construction managers Sonny and Matt were phenomenal at keeping us informed about our build. We were over 700 miles away throughout the entire process and were fully confident in our team to complete our home efficiently and with great craftsmanship. They definitely did not disappoint!

Overall I think the turned out as expected with only a couple of minor issues which were easily and quickly corrected. There is one change I would suggest. I paid extra for the Energy Package Upgrade 2 which included insulation for the exterior garage walls as well as an insulated garage door. I wanted to have the garage ceiling insulated as well but was told this was not an option. Insulating the garage ceiling should be part of the package to properly insulate the garage. The insulation company is already here. Now if I want that done I have to find someone to do it and it will probably cost more than it would have to have it done during the construction process ... More

Many changes in personnel made the process more difficult. Not all work completed by closing; some items still pending. Employees maintained polite attitudes.