Pulte Homes Reviews in Jacksonville St. Augustine, FL

Kevin made the process easy and stress free. He kept in total communication and was on top of everything

I love my home. The master it is exactly what I was looking for and the open space downstairs is great for gathering with family and friends

Nadia and Nate were great. After closing we noticed damage to the front door. Sent an email and work ticket along with photos and have not had any response.

Very good and timely expirience

We love our FLOORPLAN. The process caused so much unnecessary stress and frustration though. Our sales rep would tell us one thing, then lie and say she never said it ( though i had all the proof ) miscommunication was a constant issue. It wasn’t until after we closed we found out we lived in an area where you hear gunshots, ringing almost every day. As if they purposely scheduled us on days and times that the gun range was closed. The design center team told me at my first visit that I could not get something in my floor plan later found out that I could have gotten the specific upgrade. We had to go months without any updates because our initial construction manager was incompetent and decided to leave the company. In that time of having no construction manager and no updates, the contractors were building us the wrong floorplan layout, and it wasn’t until we decided to stop by, we made them stop what they were doing. Our new construction manager, Chris tried his very best to make The rest of the process smoother for us but I had to get with him also for wanting us to close with a known hole in our drywall behind our kitchen oven range and the backsplash. The one good thing I can’t say is one of the upper management personnels did ask us how they could rectify all of our issues that we experience but before we could answered, Pulte legal team, decided to hit my realtor with a cease and desist Because my realtor called them out on everything shady they were doing and held them accountable. Even after that, the issues still continued. The final straw that made me completely over Pulte is the fact that our closing was pushed out one week due to Pulte, not completing the requirements from the appraiser report. And each time the appraiser came out to our home, with the OK from Pulte, and being advised that all items have been fixed, all items were in fact NOT fixed, causing us as the buyers to pay THREE!! additional appraiser fees of $785 EACH. Pulte should have fixed the issues the first time and they didn’t care how it affected us as the buyers. Pushing our closing out because the home was not ready also made us accrue additional closing fees because we closed in the beginning of a new month. Thousands of dollars we lost out on because of that. And lastly, Pulte promised to give us about $45,000 worth of incentives regardless of the lender we chose.(In house or outside) . This was listed in our contract and verified multiple times. The moment Pulte got notice that we were going to stick with our outside Lender, Pulte decided to be really nasty and push our closing up 3 weeks , Thinking we would not be ready as the buyers when again, they were the ones who did not have the home appraisal inspection ready) and all of the incentives they were going to give us they decided to put on the buyer side of the CD documents after they realized we were scheduled to receive money back at closing On top of the adjustments we received for all of the inconvenience during our process. Real nasty work I tell ya! When we finally made it to our closing day, pulte gave the other five buyers a closing gift, i know because they made us wait 3 hours for our keys and we saw all of the bother buyers being handed a gift, but they did not give us one at all. Now that we have been in our home for two months, we experienced a leak in our secondary bathroom. Because the shower head was switched out, Warranty tried to blame the leak on that and did not want to fix it. The plumbing contractors they use actually sent out an apprentice worker to our home to rectify the leak issue and this apprentice specifically stated that he apologize, he only been on the job for five weeks and he had no idea what he was doing or where the leak was coming from. Pulte cut a square in our drywall To try to see where the leak was coming from and have yet to come back out and fix it . we hired our own professional plumbers to come out and rectify the issue and they were able to confirm within minutes the leak had nothing to do with us having the showerhead switched out, but it came from the piping behind the wall that was not screwed on tightly. This would have only been found by cutting a hole in the wall. It’s mind blowing that their contractors could not find the issue though. Pulte has yet to come out And repair the drywall. And they also do not want to fix the issue in my owners bathroom because my shower It has been spray-painted, but the issue is also too. The owners bathtub as well, and those fixtures have not been switched at all. The issue is behind the walls though.. so far, those are the major issues that we are experiencing after closing everything else seems to be fine. We paid for the tv mount upgrade in every room, so that The cords Would be behind the wall, but we cannot use that feature because whoever installed it install the piping for the cord and the electrical socket too far apart . but I’m more than sure that is because I stayed on top of there every morning throughout the process to make sure nothing else would Causes any major issues. ... More

I was very confident with Pulte making me a good home even though I couldn’t be there to review the process!

Gigi was fantastic and very responsive

Our Contractor Cody and agent, Nadia were great during the home buying process.

Don’t trust quality of workmanship get it inspected don’t close until everything is fixed and they will make excuses for most problems in the house walls they will look at from 6 feet away to see if they’re straight sliding door glasses. They will look at 9 feet away for scratches and many other problems that may not be resolved.

It was very very easy to work with them

Do not buy with Pulte Homes.

The house is great but the mortgage through Pulte was a longer process than expected.

I was well informed from start to finish, my building superintendent was knowledgeable, always responsive and kept me informed the entire way.

Love the quality of Pulte homes and the person in charge of our home Matt did an amazing job in making sure the house was properly built to the final details.

We are very pleased with our Pulte home. There are always stressors in a new home build and we had some unintended delays but the finished product is a beautiful place to retire. The finishes offered are gorgeous and it’s a lovely home. While not custom builders, the team worked with us to make the home more wheelchair accessible within their abilities, and did a wonderful job. Cheryl, Dustin and Kevin were always professional and gracious at every turn. They worked very hard to ensure a quality build. We are most grateful.

Summer Bay isn't sold out!!!! Whether its a dry lot, on a lake, or overlooking a preserve Summer Bay is a secluded and quiet place to live. Plus the prices are unbeatable!

Our supervisor, Joshua, was outstanding in communication and professionalism. He responded to all of our questions and continues to even though we have moved in.

The home build experience went well. Dustin and Mark keep us up to date on the building process and answered all our questions in a timely manner.

We wish we had a few more options and upgrades available . Otherwise we have been happy especially with the construction manager, Gigi, who was very attentive to our needs

Good experience with many options to choose from and home completed on time. Materials and fit good with few minor defects that were addressed. Overall a good experience and we are happy with our home.

Title: "A Dream Home Come True - Review of Our Brand New Construction Home" Introduction: Our new construction home, located in Middleburg Florida 0.5 miles from Oakleaf center, school and neighborhood has truly exceeded our expectations. Nestled in a [mention unique selling points of the area] area, this home has become our sanctuary. Body: 1. Design and Architecture: From the moment we stepped inside, we were captivated by the modern design and open layout. The architectural style blends seamlessly with our lifestyle, creating a welcoming and comfortable atmosphere. 2. Quality of Construction: The quality of construction is evident in every detail. The use of high-quality materials and the attention to craftsmanship are truly impressive. It's clear that this home was built to last. 3. Interior Features: The interior boasts stylish fixtures and finishes that perfectly complement the design. Modern amenities, such as the chef's kitchen and luxurious bathrooms, have elevated our daily living experience. 4. Functionality and Space: The layout of the home is both practical and spacious. It accommodates our family's needs effortlessly, providing ample room for entertaining and relaxation. 5. Outdoor Spaces: Our outdoor area is a true extension of our living space. The thoughtfully designed landscaping and outdoor amenities have become our favorite spots for unwinding and enjoying the fresh air. 6. Overall Experience: Living in this home has been a joy. From cozy family nights to entertaining guests, every moment spent here has been memorable. It truly feels like a place we can call our own. Conclusion: Our brand new construction home has not only met but exceeded our dreams. We invite anyone seeking a modern, comfortable, and well-crafted home to experience it for themselves. Thanks Gerald former military retired. ... More

Great guy, updated in detail on work progress weekly, with nice pics! Always responsive to our questions and concerns.

Overall, the buyer / build experience was better than expected. However, one's self should realize that you're the buyer, you're the one that will be living in the home and you're the one who will have to deal with outcome, therefore and ultimately, it is 50% my responsibility to maintain attention to detail, call a spade a spade and hold a firm footing if something doesn't look right, smell right, sound right, etc. As long as I was willing to hold my own self, personally accountable, to a degree, that if things did not turn out to my satisfaction AFTER I had tried every and all angles of tact, negotiation, conversation, discussion, and downright plain and simple communication, then at the end of the day I can honestly say that Pulte was competent and made for a pleasurable build experience. Yes, there were times of frustration and times where I felt running up against 'red tape', however, you need to keep the big picture in mind and prioritize, and view the lens from both sides. What are you willing to compromise on? Is the juice worth the squeeze. There are some wins, and there are some not quite but almost. Bottom line, I was anticipating needing to bring a dog to the fight for the entire build process, but in reality it simply took composure, patience, tact, meaningful conversation & discussion, and common sense professionalism to find mutual grounds of understanding and/or decisions leaning to my desired outcome. Last but not least, shout out to Cody, our onsite project manager. Truly believe his passionate personality, composure and professionalism too, played a crucial role in the human-interaction section of the pie chart metric for our particular overall experience. ... More

We are very happy with our new Pulte home. It has alot of extras that aren't typically provided. Highly recommend

We’ve had major systems out to the house on several occasions for systems failures including plumbing,electrical,havc mechanical, flooring, etc, just an extremely poor job on site management and quality control. Pulte should review performance standards and hold responsible their management team’s performance, but apparently do not.