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- Pulte Homes
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- Jacksonville-St. Augustine, FL
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Pulte Homes Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Pulte Homes.
Read all 298 verified reviews from homeowners that built a new home with Pulte Homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Jacksonville-St. Augustine Area
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Customer Reviews
Everyone that I dealt with from salesperson to construction co-ordinator was professional and responsive to my inquiries
- Ralph T.
- Verified HomeBuyer
- August 12, 2024
- Saint Augustine, FL
Overall I think the turned out as expected with only a couple of minor issues which were easily and quickly corrected. There is one change I would suggest. I paid extra for the Energy Package Upgrade 2 which included insulation for the exterior garage walls as well as an insulated garage door. I wanted to have the garage ceiling insulated as well but was told this was not an option. Insulating the garage ceiling should be part of the package to properly insulate the garage. The insulation company is already here. Now if I want that done I have to find someone to do it and it will probably ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shannon
- Shannon C.
- Verified HomeBuyer
- July 05, 2024
- Jacksonville, FL
Housing development t was in a nice area with trees We were given a choice of colors and prices of different upgrades. Construction was done on time. Closing was easy . There were a few issues after closing that needed to be fixed . It seems there are some issues with certain areas like landscaping and irrigation . Hopefully they can be resolved quick.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Ray
- Ray R.
- Verified HomeBuyer
- May 09, 2024
- Green Cove Springs, FL
This is a very nice neighborhood with great neighbors.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Highlights
- Steven Patrick M.
- Verified HomeBuyer
- April 10, 2024
- Saint Augustine, FL
Our Contractor Cody and agent, Nadia were great during the home buying process.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Ease of closing
- Richard G.
- Verified HomeBuyer
- April 03, 2024
- Saint Augustine, FL
I was well informed from start to finish, my building superintendent was knowledgeable, always responsive and kept me informed the entire way.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
First home build
- Patrick D.
- Verified HomeBuyer
- March 06, 2024
- Saint Augustine, FL
The home build experience went well. Dustin and Mark keep us up to date on the building process and answered all our questions in a timely manner.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Construction Supervisor outstanding was quick to respond
- Patricia F.
- Verified HomeBuyer
- December 20, 2023
- Saint Augustine, FL
He was attentive to our feedback and resolved issues right away
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Dustin
- Donna S.
- Verified HomeBuyer
- November 28, 2023
- Saint Augustine, FL
Dustin offered weekly updates. He gave personalized care and attention to all matters big or small. Dustin was informative and took all concerns seriously.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
We have some problems but they are getting solved
- Charles G.
- Verified HomeBuyer
- September 06, 2023
- Green Cove Springs, FL
First off this is a beautiful home, is there some problems that need to be addressed-yes. Things have gotten by the supervisors but with everything that goes into building a home with multiple contractors some do a great job, others are trying to get onto the next job and things are shoddy . Our warranty man Fanuel is doing fantastic job trying to get schedules matched with all involved.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Dustin and his team were awesome! I do understand we are waiting on people to fix issues but it is taking quite some time. Nothing major thank goodness.
- Stefanie S.
- Verified HomeBuyer
- August 30, 2023
- Saint Augustine, FL
Beautiful community with fabulous neighbors. The sales staff are awesome! Once this community is finished it will be top of the line.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Overall, great experience and customer service
- Mark S.
- Verified HomeBuyer
- June 29, 2023
- Saint Augustine, FL
From purchase to close the Pulte staff has been pretty great overall. I would say 95% of the process was relatively painless. The mortgage center was another story but we did not finance through Pulte (which is probably why). Cody the construction supervisor has been great and responsive to our questions and concerns. We appreciate the company’s willingness to make things right when quality has suffered to a degree. We are still waiting on a handful of things to get addressed so currently those matters are up in the air. We will see how that comes along here in the near future, hopefully. ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
great experience
- Norris I.
- Verified HomeBuyer
- February 02, 2023
- Jacksonville, FL
great experience with builders thanks
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Our salesman was very good
- Ronald H.
- Verified HomeBuyer
- January 12, 2023
- Saint Augustine, FL
My wife loves the house
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Overall very good but experience
- Kyle W.
- Verified HomeBuyer
- October 05, 2022
- Yulee, FL
Pulte Mortgage was very helpful responsive to all my needs. Ricardo and Andi from Pulte Mortgage were amazing and helped me close very quickly. My home construction manager Dylan always answered my calls or responded back within minutes. Fixed any last minute issues we found same day or next day. Great service from him. Now that we’ve lived in the house a few months, we are finding little craftsman defaults that can be fixed but frustrating because whoever was building it knew at the time they were doing a bad job but instead of fixing or doing it right just moved on because it could probably ...
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
John - the field manager
- Ronald L.
- Verified HomeBuyer
- January 19, 2022
- Saint Augustine, FL
John is literally run ragged and has a number of things to monitor and manage per day and can always provide updates because he always has to put out fires. He has had no assistance with it either with exception to towards the end of my build. John did everything he could to keep us up to date on things that were going on when there were things happening. He returned calls at his earliest convenience as well. The amount of issues that we have with the home for which are all MINOR issues and are getting fixed. It’s more so the amount of time that it’s taking to get them fixed, it almost is ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good customer service
- Nathan M.
- Verified HomeBuyer
- December 07, 2021
- Saint Augustine, FL
Our builder Dustin was great. Some of the subs seemed to rush to get the job done because of their workload. Some of the work was sloppy, concrete, paint, floors… but Dustin is taking care of any issues in a timely manner so happy overall.
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Pulte Homes - Responsiveness of builder and attention to detail was outstanding!
- Joseph D.
- Verified HomeBuyer
- November 08, 2020
- Ponte Vedra, FL
Responsiveness of builder and attention to detail was outstanding!
Pulte Homes responded:
We are so pleased to hear that you have had a great experience! Thank you for sharing and we wish you all the best in your new home. ^AS
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Pulte Homes - Overall things were pretty good.
- James C.
- Verified HomeBuyer
- June 20, 2019
- St Augustine, FL
Overall things were pretty good. The only real negative was the nickel and dime charges.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Communications during building process excellent
- William T.
- Verified HomeBuyer
- September 07, 2024
- Saint Augustine, FL
Weekly updates during build were excellent and included pictures. Found many issues after move in but are being addressed as needed.
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 4
Rich
- Richard R.
- Verified HomeBuyer
- May 02, 2024
- Saint Augustine, FL
Gigi was fantastic and very responsive
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Avalon N.
- Avalon N.
- Verified HomeBuyer
- December 20, 2023
- Green Cove Springs, FL
From the start of my loan process to closing was a stress-free experience and those that I spoke with to the ones I had seen in person was great and knew their business I would recommend them to anyone. Thank you for a great experience.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Pulte Homes - Harmony , Blair and Nate were all great.
- Charles K.
- Verified HomeBuyer
- May 04, 2022
- Jacksonville, FL
Harmony , Blair and Nate were all great.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Very nice new home
- Syed A.
- Verified HomeBuyer
- September 08, 2021
- Jacksonville, FL
We looked for a newer house in various cities, but our realtor in Jacksonville showed us a fully furnished model home by Pulte and we simply could not refuse this. Very beautifully built home in a circle where we can go for walks, jogging and biking every evening. Good company, good employees.
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
Pulte Homes - Very pleased
- Brett L.
- Verified HomeBuyer
- June 18, 2019
- Ponte Vedra, FL
Very pleased
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Pulte Homes - It was a relatively pleasant experience.
- Dale Z.
- Verified HomeBuyer
- March 03, 2021
- St Augustine, FL
It was a relatively pleasant experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
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