Pulte Homes Reviews in Jacksonville St. Augustine, FL

The build process was excellent. My construction manager, Alex was a great communicator. Pulte Title was the opposite. They did not return my calls. The mortgage folks were great Gabriel Montoya and Nance Parker.

Asher was our sales agent and from the beginning we knew we had struck gold! He was very knowledgeable and very responsive to any issues we had during the building process. Dustin, our construction foreman, had to step in at the end of the building process to take us to the final stretch and did a great job. We felt like the different arms of Pulte Homes were not communicating with one another on the national level. We are extremely pleased with our new home and would go through the entire process all over again in order to get the final result.

Overall great experience. Communication was slow at times. Adopt the model 'clean as you go". In between different milestones there was trash (not associated with the particular phase, i.e., soda cans, bottles, trash) and left all around an in the residence, which was visually unpleasant.

Had a few bumps along the way but we are very happy with the final product. The homes finishes are far better than the average builder. Lots of thoughtful products included so you don’t have to add them later.

Please with most of the workmanship. When we had minor issues within our first month, response was swift. We are very please with our new Pulte home.

Nice experience. No issues

Had a fun experience working with the builders through out the building process.

The warranty team responded quickly for urgent issues regarding pests and fallen trees.

I don't care to discuss

It was good and glad it is over

We have been happy with the overall quality of the home. During COVID times it we understand that it is a challenge to get reliable workers and product. Pulte did come through as promised and has been responsive to any issues since moving in!

Great experience with Field Manager - very responsive to all issues.

Ryan did an outstanding job, taking leadership when our salesperson was relocated 3 months before we closed. He responded to our needs promptly and to our satisfaction.

Love my Pulte home! Thanks team.

Great price and good value

Had a great experience with purchasing my home

Disappointed in the attention to detail. Paint chips here and there. Nicks here and there. Flaws were not obvious but we are neat freaks and maybe expected everything to be perfect. Love the floor plan and the sunsets.

Make sure you look over your home for everything. We had issues that ended up being worse after the fixes or repairs were made from our final walk through. We have had to start repainting all our baseboards and door frames. There is silicone caulk everywhere, it was not cleaned up and was dripped on the LVP and tile floors. The garage floor had to be redone multiple times, and is turning yellow now instead of the gray color we chose. Not real happy with quality of workmanship by the sub contractors.

I already have seven calls into our warranty folks. Seven different issues- all needles had there been more quality workmanship and attention to detail. …super frustrating.

The date keep changing and no one was contacting me and letting know what was going on.. I had to call and get the information for myself and miss out on the funeral for my family member.

My Pulte home buying experience was good!

We are pleased with the quality of home and reasonable pricing.

The overall build of the house is great. Although there are a few things that need to be repaired but that was to be expected. The overall buying process was a bit tedious at times, to the point that we wanted to walk away. Now that we are in the house, getting issues resolved has been a bit of a task. I am overall pleased with the final product but the little things which could make this an excellent experience have not be dealt with very well.

I was pretty excited for this house, but as time past and I saw how it was being built, that feeling of 'this is a perfect home' faded. Don't get me wrong, the quality of the pieces of the home feel good (flooring is great, hardware is good when it's not painted over, and overall layout is perfect) but the workmanship involved in putting it all together seemed sub par and rushed. This is the second home over purchased and the cost this time was significantly more, so my expectations were equally as high. In terms of the structural quality, I have no doubts it's solid. In terms of the drywall and after work, I'm not as pleased. One of the major issues was the house was painted incorrectly and went unnoticed until I said something. This led to hardware outside the home being painted around which effects the finished look. On top of that, the weeks before closing had a hard freeze and nearly all the landscaping died. I made the report immediately as the house looked awful. It's been about a month and a half with no fix or follow up. For as much as we paid for this home, I felt the list of issues post closing is too lengthy. The rate at which the issues are currently being addressed is still to be determined. I'm sure everything will be fixed in the end, but knowing that I have to do the work to get everything fixed (report obvious issues and have to schedule getting them fixed around my schedule) because the workmanship was poor in the beginning is a bit disheartening. ... More

The experience as a whole seemed fine up until the end. My wife and I felt the closing process was rushed. There were many items that weren’t resolved at closing and the warranty department has not been very responsive. We were told over and over that we wouldn’t be forgotten about but that’s not the way things have played out. Our construction manager was great but unfortunately, he wasn’t the one performing the work on our home. The quality of the workmanship isn’t to the level that we expected it to be. It’s very clear the contractors did not pay close attention to the details. Lots of uneven walls and wavy corners. I was not happy with the fact that Pulte used drywall clips. We found several instances where things were covered up by the contractors. Examples: crack in window track which caused water damage to the drywall, broken kitchen cabinet installed underneath quartz countertop that can’t be replaced or repaired. Overall, many things were done right and we are happy to feel at home. Our main two issues were: sloppy workmanship and negligent warranty department. ... More