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Pulte Homes Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Pulte Homes.

Read all 298 verified reviews from homeowners that built a new home with Pulte Homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4.1 out of 5 stars in Jacksonville-St. Augustine Area

298 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4.1

Quality 3.8

Trustworthiness 4

Value 4

Responsiveness 3.9

Pulte Homes in Jacksonville-St. Augustine Area

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Customer Reviews

Review of Pulte

  • Robert K.
  • Verified HomeBuyer
  • November 13, 2019
  • Saint Augustine, FL

Pulte built a beautiful house. Some issues but overall cosmetic. Very pleased.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

happy but concerned

  • Jasmin T.
  • Verified HomeBuyer
  • October 16, 2019
  • Saint Augustine, FL

My services provided thus far have been exceptional. However, after moving I have been concerned About the workmanship considering that I live right across from a train and my house shakes each time the train passes. Although Pulte reps were not as concerned as I was, I am not 100% content and concerned what will occur down the line as far as structural wise.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Great House though difficult at times.

  • Johnnie W.
  • Verified HomeBuyer
  • May 10, 2023
  • Jacksonville, FL

The overall build of the house is great. Although there are a few things that need to be repaired but that was to be expected. The overall buying process was a bit tedious at times, to the point that we wanted to walk away. Now that we are in the house, getting issues resolved has been a bit of a task. I am overall pleased with the final product but the little things which could make this an excellent experience have not be dealt with very well.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Average house for a bit above average price.

  • Ryan L.
  • Verified HomeBuyer
  • February 22, 2023
  • Jacksonville, FL

I was pretty excited for this house, but as time past and I saw how it was being built, that feeling of 'this is a perfect home' faded. Don't get me wrong, the quality of the pieces of the home feel good (flooring is great, hardware is good when it's not painted over, and overall layout is perfect) but the workmanship involved in putting it all together seemed sub par and rushed. This is the second home over purchased and the cost this time was significantly more, so my expectations were equally as high. In terms of the structural quality, I have no doubts it's solid. In terms of the drywall ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Lender

  • Tyler H.
  • Verified HomeBuyer
  • August 02, 2022
  • Jacksonville, FL

Pulte Lender stated we needed to get our application in to LOCK in the good rate . What they didn't tell us was that the rate we locked into was only good for 120 days , yes it took 10 months to build in conclusion our rate went up from 3.25% to 5.75% which our mortgage went up almost 400 dollars in the process. Also at this point what can you do . This type of business left a bad taste in my mouth about pulte lender.

Total Score 4


Quality 4

Trustworthiness 2

Value 4

Responsiveness 4

Great Salesperson with ongoing communication!

  • Bonnie Q.
  • Verified HomeBuyer
  • November 03, 2020
  • St Augustine, FL

I do love my new home! The design, features and options are exceptional! I believe there could be improvement in the final stages of completion before closing. The house had paint paint drips on the floor tile throughout the house, the washer was not fully installed causing a flood during the first load and the house was not properly cleaned prior to move in. A Pulte punch-out team would be ideal to to take care of these concerns prior to move in. The warranty manager has efficiently addressed most of the concerns identified after moving in.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Beautiful home but sloppy workmanship

  • Grady S.
  • Verified HomeBuyer
  • December 07, 2022
  • Jacksonville, FL

The experience as a whole seemed fine up until the end. My wife and I felt the closing process was rushed. There were many items that weren’t resolved at closing and the warranty department has not been very responsive. We were told over and over that we wouldn’t be forgotten about but that’s not the way things have played out. Our construction manager was great but unfortunately, he wasn’t the one performing the work on our home. The quality of the workmanship isn’t to the level that we expected it to be. It’s very clear the contractors did not pay close attention to the details. Lots of ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Nice Home, Some Issues

  • Joseph D.
  • Verified HomeBuyer
  • July 02, 2020
  • Jacksonville, FL

Our home itself is a nice home and we got it for a great value. Everyone I have worked with at Pulte has been pleasant and usually helpful. There have been issues though: The sliding back door was stiff as can be upon move in, and we had to realign it ourselves. The door to the airlock/laundry room does not fully close unless you give it a good push into position. There's a gap in the grout of our shower. The doorbell rang a couple of times when we first moved in then stopped working completely within a week. Despite reporting it as an issue multiple times, no one has been by to fix it in ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Pulte Homes - I expected a bit more quality to begin with, there are chipped

  • Anonymous
  • Verified HomeBuyer
  • August 04, 2022
  • Jacksonville, FL

I expected a bit more quality to begin with, there are chipped tiles (4) hard wired network don't work (2) and the failed to wire electricity to both, garage doors had issues -now fixed, garbage disposal trips breaker if used, door frames trim lacks quality in some areas, patio door would not slide properly-now fixed, Landscaping slapped together/rushed and no input from homeowner allowed on choices, interior lights (2) work sometimes, sometimes not, rushed to closing on the house was not necessary. Front door had gaps, homeowner corrected this, bugs for weeks were in the home due to not ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

A month of endless warranty calls

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2024
  • Middleburg, FL

It’s been almost a month since we moved in to our new built home by Pulte, tons of issues, electrical, missing finishes, poor quality and issues never resolved after multiple inquires during build. Pulte hires sub-contractors where Quality work is never checked by Pulte construction manager, tons of things were overseeing and not completed, found many problems after living almost a month. Breakers kept tripping, missing light fixtures, holes on under eaves the size that birds could a home inside attic, walls not straight, too many to list

Total Score 4


Quality 1

Trustworthiness 2

Value 3

Responsiveness 5

Pulte home

  • Casey D.
  • Verified HomeBuyer
  • November 03, 2021
  • Saint Augustine, FL

Pulte has great floor plans and beautiful model homes, however, the workmanship in our home is lacking. If you build with Pulte, stay on top of your build.

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Nice house and great location

  • Alexandre D.
  • Verified HomeBuyer
  • April 03, 2024
  • Saint Augustine, FL

The house is great but the mortgage through Pulte was a longer process than expected.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pulte Homes - Had to lock at a higher interest rate & was charged origination

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2021
  • Saint Augustine, FL

Had to lock at a higher interest rate & was charged origination fees. Had a salesperson who took pics of progress since we were out of state. Helpful. Also called us bi-monthly to give us updates. Had a two month delay to close due to lack of builder supplies & appliances. Took 7 mos for a tiny home. A lousy lot...

Total Score 3


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

Average at Best

  • Michael L.
  • Verified HomeBuyer
  • September 10, 2024
  • Saint Augustine, FL

Had no luck whatsoever with the Construction Manager. As far as the house goes - pain dealing with Developer Controlled Architectural Committee for simple approval. Paid extra for a tiled shower and Pulte didn't even include a soap/shampoo alcove.

Total Score 3


Quality 4

Trustworthiness 5

Value 4

Responsiveness 2

spec home, we did not had experience with the builder

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2022
  • Jacksonville, FL

we were attracted to home was advertised as 15000 bonus and thought we will get at 363 list price and final price should be 348 aprox. When we went to sign the contract we were even offer 2k more bonus and 5k Agents discount. Our price should have been aproc 340. But some how Andrew started all prices and options from scratch and we ended up paying 353 K aprox. I thought we were tricked into starting from scratch and paid atleast 12k more for the house.

Total Score 3


Quality 4

Trustworthiness 4

Value 2

Responsiveness 4

Lack of attention to detail

  • Lance K.
  • Verified HomeBuyer
  • November 30, 2021
  • Saint Augustine, FL

During final walk through there was paint splatter on the floors, paint on window frames, ceiling paint on walls and vice versa. It seemed that things were rushed in the final weeks leading up to closing.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Kinda takes the shine off of building a new house.

  • Jason C.
  • Verified HomeBuyer
  • September 10, 2020
  • Jacksonville, FL

We have an issue with mud. Mud from the lot next to us is flooding over to our lot. The mud is about 1 and a half to 2ft deep. It runs the length of our backyard. This mud patch never dries. It is a very very bad smelling mud. 100% because of improper containment and barrier of adjacent lot that is not built yet. This has caused a nightmare for us when our two dogs go out to do their business.They are tracking mud and sand back in to the house everyday. This has been a constant battle for a few months now.Kinda takes the shine and joy out of buying a new house. Our construction manager Nate ...

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Dream home

  • Melissa P.
  • Verified HomeBuyer
  • May 02, 2019
  • Saint Augustine, FL

While Pulte Homes are rated one of the highest quality homes in the home-buying field they are amazing. However the pulsing Mortgage Company is less than to be desired. Our sales men and our construction manager we're also very good I would recommend Pulte Homes we love our new Dream Home.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Half of backyard is preservation, was not told until 1st walk thru before closing

  • Rebecca L.
  • Verified HomeBuyer
  • June 29, 2023
  • Saint Augustine, FL

Half of my backyard has made preservation, as it backs up to wetland. Thus means I cannot do anything to it, not even weed it. I wasn’t told this when I choose the lot, otherwise I probably would not have chose the lot. Feel like it has devalued the property. Just over a month after move in, quality and workmanship on the home is average, but no major faults found. Bought connected home pkg, which still isn’t completely connected. New community so still alot of construction and growing pains with noise and dirt.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

The construction process was awful; but the final product turned out beautifully.

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2023
  • Jacksonville, FL

The buying process was smooth with no issues. Construction management was awful when it came to the framing of the home; forcing a change in construction site management. However, once the those problems were corrected the final product is beautiful.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 4

Times have changed...

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2022
  • Saint Augustine, FL

Times have changed! Prices have increased two-fold, yet the quality has diminished somewhat - this is our 2nd Pulte home, and the differences are noticeable. Hoping Quality control is the focus in the future

Total Score 3


Quality 3

Trustworthiness 4

Value 2

Responsiveness 4

The Good, The Bad and the Ugly

  • Charles G.
  • Verified HomeBuyer
  • June 02, 2020
  • St Augustine, FL

Pulte is a volume builder/developer. Consequently, the sales and build departments don't always have time to communicate fully the realities of the delivered product verses the promised product. The end product can come close to your expectations if you help manage and track the process.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 4

could be better

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2024
  • Green Cove Springs, FL

Overall, house is great. The house has minor issues we have to fix ourselves like tightening bathtub faucets, paint that was missed. Bigger items were fixed via warranty. communication was clear for things that were progressing but issues that arose were not communicated unless you hassled them. When you invest a large amount of money into a house, you’d expect it to be flawless to which it was not.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Poor quality workmanship

  • Kenneth M.
  • Verified HomeBuyer
  • May 31, 2023
  • Saint Augustine, FL

As the title states, quality of workmanship is below average for a $600,000 house. Drywall and paint leading the way for some of the worst quality the minute you walk through the door. $30000.00 worth of flooring that buckles and cracks when you walk on it and the electrical lighting system that consistently flickers on one side of the house. This is the fifth NEW house that we have purchased and the first and last from Pulte. We started with a DR Horton home which had higher quality control standards than this house. Followed by Rylan homes, Collins Brothers and finally Pulte. To set a clear ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Homes - Overall, we love our new home and everyone that we worked with

  • Anonymous
  • Verified HomeBuyer
  • August 24, 2022
  • Saint Augustine, FL

Overall, we love our new home and everyone that we worked with at Pulte throughout the process, but you should have realistic expectations about the level of attention your home will receive. It's just the nature of their business. Pulte is one of the largest builders and they excel at building homes quickly and efficiently, which positively impacts their top and bottom line. The downside is that they won't pay close attention to the quality of your home in the same way a custom builder would. Quality - Remember that Pulte is essentially a middle man. Your house is being completed by a ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2