Pulte Homes Reviews in Lakeland Winter Haven, FL

Was a good experience make this deal with Pulte Homes!

My experience with the house was very good! Unfortunately, after I received the house, the pool already had a water leak.

Good site with a good design house

I feel that they are too slow to fix the problems we have had

Sales agent Rodrigo is the best of the best, amazing working with him. My construction manager Gustavo was also amazing! My complaints are with my loan officer, his responsiveness was not the best. They don’t communicate with each other well. House had some issues that had to be fixed. Hardware and landscape design are horrendous. Overall good.

My experience with the builder was good, however there was a significant delay of 3 months in the delivery of the property.

My shopping experience was a little different than usual, as I don't live in the United States, the purchase was entirely online, with the assistance of the seller and my realtor. until closing everything was ok, but the process of handing over the keys to the house to my realtor , who was the person that I designated to receive the keys, was a little confusing, we had to get in touch with several people until they delivered the key to the responsible, even so, the keys of the owners closets were missing. as I haven't had the opportunity to get to know the house in person, I can't comment on many things yet, such as the quality of the construction, among others. But I can’t wait to see my new house . ... More

It was an easy experience

The house is nice can be better, quality in finish inside baths and kitchen is poor Painting is poor quality

Our foreman on the site, Andre was very responsive and looked over everything very well. He answered our questions and had items fixed fast for the closing.

I bought the house sight unseen as I live in another state far away. For what the builders offered it seemed like a good investment and the pictures from my real estate agent of the house looked decent. So I took a chance and went ahead with the purchase. About a month after I was able to take a vacation to stay at the house. Overall it is pretty nice and seems well built. Being a track home there were some attention to details that were overlooked or missed but were/are taken care of by the builder.

We purchased a home in 2021. The entire buying process was okay, nothing stood out until the end. We could not fly in because of covid and the closing experience was bad. They tried to give us a virtual walkthrough but the video quality was terrible and very few issues were detected. When we arrived, I made a list of a lot of issues I detected in the house. A LOT. Response to fixing the issues is good. The person responding to maintenance requests is great. While I appreciate the customer service, it's also a lot of time involved in having to fix the issues because we have 5+ people coming in every other month for all the issues we've found. Can Pulte just hire someone that does quality assurance before giving out the keys? When we pay for the house, we don't come saying, "hey, we only have 95% of the money we promised, we did our best", right? It's the same way when delivering the house to us. You can't come 95%. ... More

After closing on Jun 14, I’m still waiting for some repairs to be done. Kitchen cabinet missing baseboard, missing crown molding, etc. The pending issues is taking to long to be resolved.

I have bought 3 homes from different builders and this one has been by far the worst experience regarding finance a nightmare literally, and the closing was even worst both Pulte Mortgage and Pulte title company. They treated me like a 3rd class person even though my Credit is 800+ and my income is well above average and I did 20% downpayment. The closing incentives are a gimmick the say they give you 8k for closing costs but the charge you 10k more on any kind of junk fee. I'm so sorry because no one should deserve to be treated like that.

:) Matt is awesome :( buying process with PGP title was bad, with errors. We dont trust them, with lack of integrity. HOA increased way more than inflation. We were rushed to buy quick as sr management wanted $$ for quarter ending

When first looking at the home, I liked it. The salesperson was very helpful and answered all questions. The process of buying the home had some hiccups but were taken care of in a timely manner. However, one of the major factors that influenced my decision to purchase the townhome was that the HOA covered the structural insurance on the home (I needed insurance only on contents). Unfortunately, 3 weeks after closing I received a letter stating that the HOA would not be renewing the structural insurance and I would now have to cover that on my existing insurance (at a significant cost). To make matters worse, the monthly HOA dues would not decrease with the cancelation of the structural insurance. Potential buyers should inquire about this potential if buying a townhome or condo from Pulte. Workmanship on the home was decent but sloppy in some areas. Even after two walkthroughs and moving in, I am still finding things that should have been caught during routine quality inspections. That being said, the construction manager, Matt, and community care rep, Melody, were quick to respond to these issue and get them resolved. On the whole I still like the home and enjoy the neighborhood. While I am extremely dissatisfied with the insurance cancelation, I would still suggest looking at Pulte homes for potential home buyers. ... More

The builder Pulte did not consulting me about The closing date then I had many problemas with that.

After closing on the house during move in, we realized the floors upstairs were not level in several places. The builder sent in people to repair while we were trying to move in. The builder in charge of the repairs has been great in trying to resolve the issues. Ultimately, they waited to work after we left. When we went back after the repairs, the floors still have some irregularities. They say they will continue to level them. What is concerning, is the house should have never passed their inspection in the first place. It’s hard to believe that they never noticed the issues. I realize it’s cookie cutter, but Pulte should do better. There’s obviously not enough supervision with checking the work being done. I was considering building another home in their new development. But, I’ve changed my mind after this. ... More

When I moved in, I found many places were incomplete, some were damaged, and some places had not even been painted. All window curtains were not installed. The bathroom glass door can not be closed very well, and there is a massive space for water leaking; every wardrobe door was incomplete(Not securing every closet door)

Seller rush to get closing. But there are so many thinks are not ready for the walk through. After moving in, many stuff were not working.

The quality of the workmanship and materials are not good at all. A lot of things before closing wasn’t done the right way. Horrible painting job, tile grout wasn’t done properly on the floors and bathrooms also the cleaning inside the house before closing was poorly done.

I had good communication with Pulte home sales person through the whole home purchase process with no issue. But Polk County representative reported water leaking on this property just one month after closing. our PM reached out to Pulte home immediately, and they fixed it on the same day of reporting. I appreciate Pulte home's quick response. But this is brand new house, it makes me wondering the quality of the builder for this house.

I had many problems after the closing. Many many many problems. Very frustrated

Building experience was good and sales rep was responsive. At closing, there were many issues and had to move closing twice. At final close there were several actions for builder to fix. No response since. Air conditioning still does not work after over a month. Very frustrated.

They have gone wrong with what was promised in having the property ready in 24 hours after having made the closing, in such a hurry to close and it is still not ready, 29 days have passed and nothing has been done on the property, who is the person responsible? Although according to them they are cosmetic repairs, it is a new house and enough time has passed for it to be ready. I imagined that they will give me some reimbursement for what happened. I need response and action now.